Four Points by Sheraton Surabaya Pakuwon Indah

Hotels
9.0
Impressive
From 2,390 verified guests reviews

What Guests Say About Their Stay

Khusnul K.
9.7
/ 10
I had the pleasure of staying at Four Points Hotel in Pakuwon, Surabaya, two weeks ago, and I can confidently say that it was an experience worth cherishing. Located in the prime area of Pakuwon, the hotel's convenient location was just the beginning of an exceptional stay. From the moment I stepped into the hotel, I was greeted by an atmosphere of sophistication and warmth. The staff at Four Points Hotel are exceptionally friendly and attentive, making me feel like a valued guest from the get-go. The highlight of my stay undoubtedly revolved around the dining experience at Djaman Doeloe Reesto & Bar. This in-house restaurant not only offered an inclusive breakfast and dinner option but also treated me to an array of culinary delights that left me speechless. The variety of dishes catered to every palate, ensuring that there was something for everyone. The fusion of traditional Indonesian flavors with modern twists was a treat for my taste buds. Chef Hidayat's culinary prowess shone through in every dish. The attention to detail, presentation, and use of fresh ingredients were evident in every bite. The standout flavors and innovative menu choices truly set Djaman Doeloe Reesto & Bar apart as a culinary gem within the hotel. As for the accommodation, Four Points Hotel lives up to its 4-star rating. My room was well-appointed, comfortable, and designed with a modern touch. The amenities provided made my stay even more enjoyable, and the attention to cleanliness and comfort was evident throughout the room. The location of the hotel in Pakuwon is undoubtedly an advantage. Situated in a prime area of Surabaya, it offers easy access to various attractions, shopping centers, and entertainment options, making it a convenient choice for both leisure and business travelers. I cannot express enough how the combination of a top-notch dining experience, comfortable accommodation, and prime location made my stay at Four Points Hotel memorable. The staff's dedication to providing exceptional service and the culinary genius of Chef Hidayat truly make this hotel stand out. In conclusion, if you're seeking a luxurious and unforgettable stay in Surabaya, I wholeheartedly recommend Four Points Hotel. Whether you're indulging in a remarkable dining experience at Djaman Doeloe Reesto & Bar or enjoying the comfort of their well-appointed rooms, this hotel promises an experience that is second to none. Thank you, Four Points Hotel, for making my visit a truly remarkable one. I look forward to returning in the future!
Metta R.
9.7
/ 10
This was definitely one of the best 4 star hotels I visited! The bright room atmosphere, the cleanliness of the bathroom, the homey interior, the clean bed sheets, the room amenities, and the ambience was at its best. The male front office staff (with glasses) was polite, informative, friendly, and welcoming. In all, it definitely made my work-cation more enjoyable and most likely will choose to stay here again when I visit Surabaya.
Angelia V. D.
9.7
/ 10
It's a very pleasant to stay here. I got upgraded into junior sweet. 😍🥰 love it so much. Wish I can stay longer.
In the Area
See Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216
Strategic Location

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Four Points by Sheraton Surabaya Pakuwon Indah is located in area / city Wiyung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Four Points by Sheraton Surabaya Pakuwon Indah

Discover More Places
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Wiyung, Surabaya, Jawa Timur, Indonesia, 60216

9.2

Strategic Location
Lobby Four Points by Sheraton Surabaya Pakuwon Indah
Exterior 2 Four Points by Sheraton Surabaya Pakuwon Indah

Discover More About Four Points by Sheraton Surabaya Pakuwon Indah

Location


Four Points by Sheraton Surabaya Pakuwon Indah is located in area / city Wiyung.

About Four Points by Sheraton Surabaya Pakuwon Indah

From business event to corporate gathering, Four Points by Sheraton Surabaya Pakuwon Indah provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Four Points by Sheraton Surabaya Pakuwon Indah exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Four Points by Sheraton Surabaya Pakuwon Indah is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Four Points by Sheraton Surabaya Pakuwon Indah.

All facilities in Four Points by Sheraton Surabaya Pakuwon Indah

Bar, Cafe and Lounge Four Points by Sheraton Surabaya Pakuwon Indah
Bar, Cafe and Lounge
Swimming Pool Four Points by Sheraton Surabaya Pakuwon Indah
Swimming Pool
Common Space Four Points by Sheraton Surabaya Pakuwon Indah
Common Space
Lobby Four Points by Sheraton Surabaya Pakuwon Indah
Lobby
Exterior Four Points by Sheraton Surabaya Pakuwon Indah
Exterior

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Dining area
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Photocopier
  • PRINTER
  • Business centre

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Things to Do

  • Barbecue
  • Fitness center
  • Outdoor pool
  • Pool cabanas
  • Pool sun loungers

Transportation

  • Airport transfer
  • Parking with surcharge
  • Secure parking
  • Valet parking (surcharge)

Kids and Pets

  • CRIBS
  • Highchairs

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Four Points by Sheraton Surabaya Pakuwon Indah

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Check in time is at 3:00 pm and check out time is at 12:00 pm.

Extra Breakfast

Accommodation charges IDR 227,480/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently asked question in Four Points by Sheraton Surabaya Pakuwon Indah

What are available facilities at Four Points by Sheraton Surabaya Pakuwon Indah?
There are top facilites at Four Points by Sheraton Surabaya Pakuwon Indah such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Four Points by Sheraton Surabaya Pakuwon Indah?
The standard check-in time at Four Points by Sheraton Surabaya Pakuwon Indah is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Four Points by Sheraton Surabaya Pakuwon Indah provide breakfast?
Yes, Four Points by Sheraton Surabaya Pakuwon Indah provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Four Points by Sheraton Surabaya Pakuwon Indah

Overall Rating & Reviews

From NaN verified guests reviews
9.0
Impressive
Fantastic
1,317
Very Good
842
Satisfying
26
Average
205
Poor
0
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Comfort
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Location
Service
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Show Reviews with Photos
K***n
This is a guest profile.
Business travel
10
/ 10
20 Jul 2024
Nice hotel, near the Pakuwon Mall.

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Accommodation's Reply
22 Jul 2024
Dear Valued Guest, We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our breakfast menu, as well as hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
DH
DEBRI H. P.
10
/ 10
13 Jul 2024
Best hospitality, best facility ❤.
Review photo of Four Points by Sheraton Surabaya Pakuwon Indah from Debri H. P.

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Accommodation's Reply
16 Jul 2024
Dear Mr. Debri H, We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our breakfast menu, as well as hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
p***i
This is a guest profile.
10
/ 10
04 Jul 2024
Everything was arranged perfectly. Our room has a great atmosphere. Excellent service in every part, starting from security, receptionist, staff at the restaurant, house keeper, but unfortunately there is no restaurant at the swimming pool but the staff at the swimming pool helped us order drinks
Review photo of Four Points by Sheraton Surabaya Pakuwon Indah from P***i
Review photo of Four Points by Sheraton Surabaya Pakuwon Indah 2 from P***i

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Accommodation's Reply
09 Jul 2024
Dear Valued Guest, We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our breakfast menu, as well as hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
Dwi A.
10
/ 10
01 Jul 2024
Simply one of the best fourpoints in Asia of not the world.

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Accommodation's Reply
01 Jul 2024
Dear Ms. Dwi A, We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our breakfast menu, as well as hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
W***y
This is a guest profile.
Leisure
9.1
/ 10
27 Jun 2024
Staff always helpful, room size is generous.

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Accommodation's Reply
01 Jul 2024
Dear Valued Guest, We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
PK
Peter K.
9.4
/ 10
24 Jun 2024
Very recommended, everything very good. Worth it and will definitely stay here again.

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Accommodation's Reply
27 Jun 2024
Dear Mr. Peter K. We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our breakfast menu, as well as hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
G***t
This is a guest profile.
10
/ 10
27 May 2024
Room is very big and nice. The location is very good for tourist like me.

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Accommodation's Reply
30 May 2024
Dear Valued Guest, We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our breakfast menu, as well as hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
D***i
This is a guest profile.
9.4
/ 10
11 May 2024
Harus cobain dine di restaurant jaman doeloe. Makanan sangat beragam dan semuanya enak. Staff sangat ramah dan perhatian. Well done!

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Accommodation's Reply
13 May 2024
Dear Valued Guest, Thank you for choosing Four Points by Sheraton Surabaya, Pakuwon Indah as your accommodation of choice. We are very pleased to know that your stay at our Hotel was a satisfying experience. See you again on your next visit! Sincerely, Four Points by Sheraton Surabaya Team, Pakuwon Indah.
Translated by Google Icon
KG
Kent G. S.
Leisure
9.4
/ 10
01 May 2024
The best hotel in West Surabaya, quick access to Pakuwon Mall. The location is strategic and close to G-Walk.

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Accommodation's Reply
03 May 2024
Dear Mr. Kent G. S, We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
RT
Rudy T.
Staycation
10
/ 10
23 Apr 2024
Booked 2 rooms, got upgraded to junior suite with connecting room for kids upon arrival. Awesome experience during breakfast buffet. Very friendly and helpful staff throughout. Has been staying at this hotel several times and always got a very good experience. Very good place to stay when you are in Surabaya. Very kids/family friendly.
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1 liked this review

Accommodation's Reply
25 Apr 2024
Dear Mr. Rudy Tjahjono, We appreciate you for taking the time to share your splendid review in regard to your previous stay at Four Points by Sheraton Surabaya, Pakuwon Indah. It is delightful to know that you found our breakfast menu, as well as hospitality services to be up to your expectations. Thank you for sharing your lovely thoughts, all of us here at Four Points by Sheraton Surabaya, Pakuwon Indah are looking forward to welcoming you and your family back again in the near future. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team.
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Bedroom 4 Four Points by Sheraton Surabaya Pakuwon Indah

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