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Grand Basko Hotel Padang
Hotels
Online Check-In Available
7,8
/10
Pleasant
3.592 reviews
What Guests Say About Their Stay
Staff Friendliness (107)
Accessibility (100)
Hotel Area (98)
Room Space (97)
FADLI G.
8,5
/ 10
It's such a good place to spend the night with a cozy and clean room. If you need to go spinning around, you can take a taxi or other public transportation. If you love to go shopping, there's shopping center in the next building. You can eat, you can have fun, or just go sightseeing. Thanks, Basko. I love it.
Suhandi
8,5
/ 10
Very fun, so clean, so kind, so grateful.
Yulia
8,7
/ 10
Ok.. Nice place. Nice service.
ADRIALTI
9,4
/ 10
Nice place with comfort services
In the Area
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Jl. Prof. Dr. Hamka No. 2A, Padang Utara, Padang, Sumatera Barat, Indonesia, 25132
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Grand Basko Hotel Padang
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Per room per night (excl. taxes & fees)
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What's around Grand Basko Hotel Padang
Jl. Prof. Dr. Hamka No. 2A, Padang Utara, Padang, Sumatera Barat, Indonesia, 25132
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Location
Grand Basko Hotel Padang is located in area / city North Padang.
About Grand Basko Hotel Padang
From business event to corporate gathering, Grand Basko Hotel Padang provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Grand Basko Hotel Padang is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Grand Basko Hotel Padang, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Grand Basko Hotel Padang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Grand Basko Hotel Padang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Grand Basko Hotel Padang will surely spoil you for numerous shopping centers nearby.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Basko Hotel Padang exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Enjoy luxurious treats and incomparable experience by staying at Grand Basko Hotel Padang.
All facilities in Grand Basko Hotel Padang
Functional Hall
Lobby
Accommodation Services
Exterior
Bedroom
Hotel Services
- Bellhop
- Concierge
- Express check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Newspaper
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Room service
- WiFi in public area
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Dining area
General
- AC
- Ballroom
- Banquet
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Smoking area
Things to Do
- Garden
- Massage
- Outdoor pool
- Pool sun loungers
- Spa
- TV lounge
In-room Facilities
- Bathtub
- Desk
- Separate shower and tub
- Shower
- TV
Transportation
- Area shuttle with surcharge
- Secure parking
- Valet parking
Business Facilities
- Business center
- Meeting facilities
- Projector
Nearby Facilities
- ATM/Banking
- Shops
- Supermarket
Accessibilty
- Wheelchair accessible
Sports and Recreations
- Billiard
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Grand Basko Hotel Padang
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Contact Accommodation Before Arrival
Guests should contact hotel 1 day(s) prior to arrival
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Basko Hotel Padang | 150 |
Number of floors in Grand Basko Hotel Padang | 7 |
Another facilities in Grand Basko Hotel Padang | Bellhop, Concierge, Express check-in, Front desk, 24-hour Receptionist |
Frequently asked question in Grand Basko Hotel Padang
What are available facilities at Grand Basko Hotel Padang?
There are top facilites at Grand Basko Hotel Padang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Basko Hotel Padang?
The standard check-in time at Grand Basko Hotel Padang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Basko Hotel Padang provide breakfast?
Yes, Grand Basko Hotel Padang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Basko Hotel Padang?
Grand Basko Hotel Padang is a 4.0-star hotel.
How many floors does Grand Basko Hotel Padang have?
Grand Basko Hotel Padang has 7 floors.
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More Reviews from Other Guests in Grand Basko Hotel Padang
Traveloka (3.592)
7,8
Pleasant
From 3.592 reviews
Provided by travelers on
Cleanliness
7,7
Room Comfort
7,7
Meal
7,8
Location
8,3
Service and Facilites
7,8
People often mention about Grand Basko Hotel Padang
All
Staff Friendliness (74)
Bedroom (71)
Ambiance (68)
Distance to City Center (65)
Accessibility (65)
Bathroom (64)
Taste (64)
Surroundings (63)
Room Space (62)
Hotel Area (58)
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Traveler Reviews Grand Basko Hotel Padang
Number of reviews per page
20
40
Customer reviews
Cindy C.
Staycation
9,4
/10
Reviewed 3 day(s) ago
The hotel staff was very friendly and always willing to help. They always answered the phone and responded politely and kindly. They even accepted my requests and fulfilled them. Thank you, it was a pleasure staying here. I'll come back for another staycation 🥰
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1 people find it helpful
Accommodation's Reply
21 Sep 2025
Dear Ms. Cindy, on behalf of the Grand Basko Hotel Management, we would like to thank you for your positive review. We will always strive to provide and improve our services to our guests. We look forward to welcoming you back to Grand Basko Hotel. Kind Regards. Farid Iskandar, Room Division Manager
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L***y
10,0
/10
Reviewed 7 day(s) ago
Comfortable, close to the city center, friendly receptionist
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Accommodation's Reply
18 Sep 2025
Dear Sir/Madam, Thank you for your positive review. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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M***u
Leisure
10,0
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly, and the breakfast had a wide selection and was delicious. Thank you.
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Accommodation's Reply
14 Sep 2025
Dear Sir/Madam, Thank you for your positive review. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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N***i
Staycation
10,0
/10
Reviewed 2 week(s) ago
The rooms are very comfortable and clean. The staff are also very friendly.
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Accommodation's Reply
11 Sep 2025
Dear Sir/Madam, Thank you for your kind review. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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P***i
Medical
10,0
/10
Reviewed 2 week(s) ago
The breakfast was delicious, with a little more variety in the fruit, pudding, and cakes, and the flavors were even better. The hotel was clean, the bedrooms were comfortable, the hotel smelled nice, and the staff was friendly. It's close to shopping. I'd definitely stay here again.
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Accommodation's Reply
11 Sep 2025
Dear Sir/Madam, Thank you for your feedback. We will forward this to management immediately. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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P***i
Medical
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly. The food is better than the food in January 2025, now it's even better. The food is also suitable for children, not just adults. I mean, children's food isn't just omelettes. The taste of chicken chili sauce and other menus is also starting to taste good, not too impressed with packaged food with lots of flavoring. The room is clean. Usually we are in a room on the 3rd floor, now we are moving to the 4th floor. The room is better than the 3rd floor, both in terms of the clean wall paint color, the bathroom is well maintained, usually we find broken bathroom glass with lots of black spots, now it's not, then the toilet and shower are also well maintained although the toilet is a bit difficult to press. Also the bathroom floor is slippery, need to be careful especially with small children. But the hotel atmosphere is very comfortable, clean, every time after being used by the previous customer all the room amenities are replaced with new ones so we don't feel worried about being used by someone else. The sheets also look new. Usually on the 3rd floor, the color of the sheets has started to yellow but is clean. Another less impressive thing was when we checked in, we arrived at 5am but couldn't check in even though we had already negotiated cash payment, but it seemed like there was really no solution for us to check in. The disappointment was there, because we had just arrived exhausted. There really was no solution offered for us to be able to check in. We had to wait for the shift change at 8am. That was really disappointing. Even though we are used to staying here and usually we can check in if we arrive at 5am. I don't know why this time it wasn't possible. Hopefully there is a policy for this check-in problem and Basko Hotel will be more popular with customers, especially us who are loyal customers☺️
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1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Sir/Madam, We apologize for the inconvenience caused by the check-in time. We will forward this information to management immediately. Thank you for all the suggestions and reviews you have provided. We will always strive to improve our service quality to ensure continued comfort for our customers at Grand Basko Hotel. Regards: Farid Iskandar, Room Division Manager
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TY
Trira Y. P.
Leisure
8,5
/10
Reviewed 2 week(s) ago
The rooms are clean, spacious, and comfortable. If you want to go to the mall, just walk to the next building.
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Accommodation's Reply
11 Sep 2025
Dear Mr./Mrs. Trira Y. P. Thank you for your review. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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YF
Yeni F.
Leisure
10,0
/10
Reviewed 2 week(s) ago
Really enjoyed staying here.
The service was friendly and helpful.
But unfortunately, there were no tissues in the room.
They were only available in the toilet.
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Accommodation's Reply
11 Sep 2025
Dear Mr./Mrs. Yeni. F. We apologize for the inconvenience. We will address your suggestions and improve our services in the future. Thank you for visiting Grand Basko Hotel Padang. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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F***n
Business
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and helpful, and the service at the hotel is very satisfying. So it's a suitable place to stay.
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Accommodation's Reply
11 Sep 2025
Dear Sir/Madam, Thank you for your positive review. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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T***i
Business
10,0
/10
Reviewed 3 week(s) ago
Staying here is the 3rd time, every visit to this city. Always satisfying, but on this visit, maybe the toiletries yesterday were incomplete, forgot the soap, and the towels also seemed to need to be updated. Yesterday there was a tear at the end of the towel, suggestion, the hard copy restaurant menu should be in the room so when you want to order, it's not complicated to google, yesterday there were only laundry flyers, overall it's okay..will stay here LG.
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Accommodation's Reply
11 Sep 2025
Dear Sir/Madam, Thank you for visiting Grand Basko Hotel Padang. We apologize for any inconvenience. We will address this issue immediately, and we look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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Z***n
Leisure
9,4
/10
Reviewed 4 week(s) ago
Direct access to Grand Basko Mall is an added value for staying here, and the staff is also friendly.
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Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, We, the management, would like to thank you for your positive review and look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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Da
Desi a. l.
Business
9,7
/10
Reviewed 4 week(s) ago
Will visit again if I go to Padang
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Accommodation's Reply
28 Aug 2025
Dear Ms. Desi, We, the Management, would like to thank you for your positive review. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager.
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I***h
Leisure
6,6
/10
Reviewed 5 week(s) ago
The staff is not friendly, the hotel is complicated and does not make guests comfortable. A 4-star hotel should make guests comfortable. The hotel is complicated and stingy. The room telephone does not work. There is nothing good about it. I was in room 335 and 305.
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Accommodation's Reply
21 Aug 2025
Dear Mrs./Ms. Indah. We apologize for the inconvenience during your stay at the Grand Basko Hotel Padang. The staff on duty at that time for the Extra Bed request procedure did indeed adjust to the Form that had been signed by the guest directly to avoid unwanted things. Thank you for your suggestions and criticism from Mrs. Indah. We will immediately convey this to management and improve it for the future. We hope to welcome you back to Grand Basko Padang. And once again, we apologize for the procedures from our team and hotel. Regards. Farid Iskandar. Room Division Manager
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MB
Muhammad B. A.
10,0
/10
Reviewed 5 week(s) ago
The place is comfortable, beautiful, and cozy. The service is friendly and the price is reasonable.
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1 people find it helpful
LM
LEONY M. S.
9,1
/10
Reviewed 5 week(s) ago
overall good services but just wondering why no hairdryer and fridge in superior room? while the price per night is quite pricy as other 5 stars hotel
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Accommodation's Reply
18 Aug 2025
Dear Mrs/Ms Leony
First off all we would like to apologize for the inconvinience during your stay at Grand Basko Hotel Padang,Actually the use of hair dryers and refrigerators can be done by upon request but We will immediately convey this to management and make improvements.We would also like to thank you for your suggestions and criticism.We hope you will visit us again,Have a nice day.
Regard
Farid Iskandar
Room Divison Manager
I***h
Leisure
8,2
/10
Reviewed 6 week(s) ago
The service at the reception was very bad and complicated, the room phone didn't work.
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D***y
Business
8,8
/10
Reviewed 6 week(s) ago
1. the room maybe not use for several times. please do period checking as for the first time i used the water and the water result surprisingly is black water. i need about half an hour to get better result
2. please setting a main service plate of foods especiialy fried rice to keep always warm. per my experience the fried rice is cool instead warm. thanks.
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Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, We, the management, would like to sincerely apologize for any inconvenience caused during your stay at the Grand Basko Hotel Padang. We would also like to thank you for your feedback and suggestions. We will immediately improve this to ensure we can continue to provide better service and products in the future. Regards, Farid Iskandar, Room Division Manager
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D***a
Business
10,0
/10
Reviewed 6 week(s) ago
The hotel is nice, close to shopping centers, the staff are friendly.
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1 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, Thank you for your review. We look forward to welcoming you back to Grand Basko Hotel Padang. Regards, Farid Iskandar, Room Division Manager
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V***a
Leisure
8,8
/10
Reviewed 6 week(s) ago
Staying at the Basko Hotel was very comfortable and well worth it. I really enjoyed the atmosphere and comfort offered at the hotel. The downside was that I requested a room with a beach view, but unfortunately, I only got one without a window.
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Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, Thank you for your suggestions and criticism. We apologize for the inconvenience. We will be more detailed in adjusting reservations according to room type in the future. We will fix this immediately. Regards, Farid Iskandar, Room Division Manager
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R***i
Staycation
6,8
/10
Reviewed 7 week(s) ago
A 4-star hotel feels like a guesthouse, but perhaps because you booked through an app, you got a worn-out room. The towels resembled doormats. The room was stuffy, the sheets and other items were worn and unscented, and the bathroom shower door was broken.
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Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, We, the management, would like to extend our deepest apologies for any inconvenience caused during your stay at the Grand Basko Hotel. Thank you for your feedback and suggestions. We will immediately improve this and ensure we continue to provide even better service and product quality. Regards: Farid Iskandar, Room Division Manager
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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