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Grand Mercure Lampung
Hotels
9,2
/10
Exceptional
689 reviews
What Guests Say About Their Stay
Distance To City Center (140)
Bedroom (137)
Staff Friendliness (134)
Ambiance (133)
Z***a
10,0
/ 10
A+ Breakfast was amazing, the menu was rich, and staff very friendly. I will stay in this hotel whenever I return to Bandar Lampung.
In the Area
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Jl Raden Intan, 88, Pelita Enggal, Tanjung Karang, Bandar Lampung, Lampung Province, Indonesia, 35117
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
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Available Room Types in Grand Mercure Lampung
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What's around Grand Mercure Lampung
Jl Raden Intan, 88, Pelita Enggal, Tanjung Karang, Bandar Lampung, Lampung Province, Indonesia, 35117
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Discover More About Grand Mercure Lampung
Location
Grand Mercure Lampung is located in area / city Tanjung Karang.
About Grand Mercure Lampung
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Grand Mercure Lampung is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Grand Mercure Lampung.
All facilities in Grand Mercure Lampung
Others
Kids and Pets
- Babysitting
Things to Do
- Outdoor pool
General
- Swimming pool
Public Facilities
- Parking
Hotel Services
- 24-hour Receptionist
In-room Facilities
- TV
Accommodation Policy & General Information in Grand Mercure Lampung
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Number of floors in Grand Mercure Lampung | 27 |
Another facilities in Grand Mercure Lampung | Babysitting, Outdoor pool, Swimming pool, 24-hour Receptionist, TV |
Frequently asked question in Grand Mercure Lampung
What are available facilities at Grand Mercure Lampung?
There are top facilites at Grand Mercure Lampung such as Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Grand Mercure Lampung?
The standard check-in time at Grand Mercure Lampung is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Grand Mercure Lampung?
Grand Mercure Lampung is a 5.0-star hotel.
How many floors does Grand Mercure Lampung have?
Grand Mercure Lampung has 27 floors.
Does Grand Mercure Lampung provide parking?
Yes, Grand Mercure Lampung provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Grand Mercure Lampung
Traveloka (686)
Other sources (3)
9,2
Exceptional
From 686 reviews
Provided by travelers on
Cleanliness
9,4
Room Comfort
9,3
Meal
8,9
Location
9,5
Service and Facilites
9,1
People often mention about Grand Mercure Lampung
All
Bedroom (111)
Ambiance (109)
Room Space (109)
Staff Friendliness (107)
Distance to City Center (106)
Hotel Area (98)
Bathroom (97)
Accessibility (93)
Variety (91)
Taste (87)
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Traveler Reviews Grand Mercure Lampung
Number of reviews per page
20
40
Customer reviews
A***r
Leisure
10,0
/10
Reviewed 6 day(s) ago
Honest Review for Reference
Stayed on October 3, 2025 - 3D 2N
Overall, very satisfying.
The deluxe room is quite large.
The hotel is centrally located.
The breakfast is varied and tastes good.
All staff are friendly, including the security guard.
FYI,
What we found lacking is:
To enter the swimming pool, you must wear a swimsuit (men are not allowed to go topless), perhaps this is the hotel's standard.
Breakfast is free for children up to 4 years old, if I'm not mistaken; there's a 125,000 IDR charge for children beyond that.
Will be back when visiting Lampung.
Thank you for the hospitality.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Thank you very much for your review. We are delighted that you enjoyed your stay at Grand Mercure Lampung. From the comfort of our rooms to our excellent location to the variety and deliciousness of our breakfast, your feedback will be used to evaluate our service so that we can provide you with an even better experience on your next visit. We look forward to welcoming you back to Grand Mercure Lampung! Best regards, Trison Forza, General Manager
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w***a
8,5
/10
Reviewed 2 week(s) ago
The hotel is really nice, the staff are friendly and polite.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Thank you very much for your positive review! We are very pleased that you and your family enjoyed your stay at Grand Mercure Lampung. We are very glad that you felt comfortable during your stay at our hotel. We look forward to welcoming you back again. Best regards, Trison Forza, General Manager
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Ade B.
Staycation
10,0
/10
Reviewed 2 week(s) ago
Friendly and responsive service, clean swimming area, clean rooms, clean bathrooms, next weekend come here again, what is clear is that it is child-friendly, the breakfast menu is varied and delicious, an exciting experience staying at the Grand Mercure Lampung, thank you for the service, everything was memorable.
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Accommodation's Reply
14 Oct 2025
Dear Ade, Thank you very much for your positive review! We are glad that you and your family enjoyed your stay at Grand Mercure Lampung. We are glad that you felt comfortable with the cleanliness of our room, the pool area, and the variety of breakfast options. We look forward to welcoming you back next weekend for another wonderful experience! Best regards, Trison Forza, General Manager
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R***u
Business
10,0
/10
Reviewed 2 week(s) ago
The rooms are spacious, clean, and fragrant. They offer views of Lampung city. The staff are friendly. The restaurant is spacious and offers a wide variety of food.
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Accommodation's Reply
06 Oct 2025
Dear Valued Guest, Thank you for taking the time to leave a review. Your feedback is invaluable to us as we continue to improve our service and guest comfort. We look forward to welcoming you back to Grand Mercure Lampung for an even better stay. Best regards, Trison Fauza, General Manager.
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B***q
10,0
/10
Reviewed 3 week(s) ago
Nice and comfortable place, clean rooms, good food, located in the city center
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Accommodation's Reply
06 Oct 2025
Dear Valued Guest, Thank you for taking the time to leave a review. Your feedback is invaluable to us as we strive to continuously improve our service and guest comfort. We look forward to welcoming you back to Grand Mercure Lampung for an even better experience. Best regards, Trison Fauza, General Manager.
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E***y
Business
6,6
/10
Reviewed 5 week(s) ago
Breakfast at the Grand Mercure Lampung Hotel is not delicious, the pempek is not tasty, the fish smells like it is not clean, the sushi has no variety and the rice used is plain rice and the shape is not good, the menu is very standard like a 3-star hotel, the room is good, quite spacious and quite clean. What needs improvement is the menu and taste of breakfast
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, Thank you for your review. We are pleased to know that the comfort of your room provided a positive experience. However, we apologize for your dissatisfaction regarding the variety and quality of the breakfast menu. Your feedback regarding the pempek (pempek), fish, sushi, and menu standards will be taken seriously by our culinary team to improve the quality of the food. We look forward to welcoming you back to Grand Mercure Lampung for a more satisfying breakfast experience. Best regards, Trison Fauza, General Manager
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WA
Winda A.
Medical
9,3
/10
Reviewed 5 week(s) ago
The reception staff was very friendly.
The security guard at the front desk wasn't very informative.
I had a hard time checking in with a lot of luggage. If I was checking in from parking lot P1, I should have just dropped my luggage off at the front gate. They would have brought it to the 5th floor or waited for me at the gate.
The sweet and sour fish soup was delicious. The salad bar was fresh, but the dressing needs to be improved. The restaurant staff were very helpful.
Oh, and I hope the receptionist reminds you. If you're bringing a vehicle, I'll help you register your license plate. Just like other star-rated hotels, they always remind you.
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Accommodation's Reply
01 Oct 2025
Dear Winda A, Thank you for sharing your detailed experience. We are delighted to hear your appreciation for the friendliness of the front desk staff, the helpfulness of the restaurant staff, and the memorable dishes. We also apologize for any inconvenience you experienced during your stay at our hotel. Your feedback is invaluable and will be used by our team to improve our service standards. We look forward to welcoming you back to Grand Mercure Lampung for a more comfortable and memorable experience. Best regards, Trison Fauza, General Manager.
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GR
Giska R.
Staycation
10,0
/10
Reviewed 5 week(s) ago
menginap saat long weekend. nice view, nice room, nice facility. thank you
1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Giska R, Thank you for taking the time to leave a review. Your feedback is invaluable to us as we strive to continuously improve our service and guest comfort. We look forward to welcoming you back to Grand Mercure Lampung for an even better experience. Best regards, Trison Fauza, General Manager.
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W***u
Staycation
9,4
/10
Reviewed 5 week(s) ago
Please help with parking. There are two security guards, but they won't help with parking even though it was crowded yesterday.
There's no pool staff either.
I wanted to ask for a pool towel, so I got it myself.
Be nice to everyone else.
The best
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, Thank you for your review. We are pleased to hear that your overall experience with us was positive. However, we apologize for any inconvenience caused regarding the parking area and pool service. This feedback is very important to us and will be used to evaluate our service improvements in the future. We look forward to welcoming you back to Grand Mercure Lampung for an even better experience. Best regards, Trison Fauza, General Manager
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H
Hervina
Staycation
9,1
/10
Reviewed 5 week(s) ago
The staff is friendly, the place is comfortable and clean
just stayed overnight but it was very noisy like there was a handyman doing something noisy so my sleep was not good because of the disturbance. The rest is okay.
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Accommodation's Reply
01 Oct 2025
Dear Hervina, Thank you for your review. We are pleased to know that the staff's friendliness, comfort, and cleanliness of the hotel left a positive impression on you. However, we apologize for the inconvenience caused by the noise that disturbed your rest. We will take this feedback into account to improve guest comfort in the future. We look forward to welcoming you back for an even better stay at Grand Mercure Lampung. Best regards, Trison Fauza, General Manager
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S
Syafei
Staycation
10,0
/10
Reviewed 5 week(s) ago
Good luck and always upgrade for service.
1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Syafei, Thank you so much for your positive review! We are delighted to hear that you enjoyed our service and facilities. Your feedback is a huge motivation for us to continue providing the best experience for every guest. We look forward to welcoming you back in the future. Best regards, Trison Fauza, General Manager.
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G***t
9,0
/10
Reviewed 6 week(s) ago
The hotel is enjoyable, we love the high ceiling and the ambience in room, the lobby, and hall way to the room. It is luxurious. The room is facing the sunrise. Very good.
But we disapointed on the breakfast service, as if the dont well prepared. The variety is limited, the soto is cold (it should be hot), we had our breakfast at 8 am but the indomie was out. The staff was not understand what their provided in the breakfast menu.
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Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Thank you for sharing your kind feedback. We are delighted to know you enjoyed the ambiance throughout the hotel, from the lobby to the hallways and your room. It’s wonderful to hear that the high ceilings and luxurious atmosphere added to your experience, and that you had the chance to enjoy a beautiful sunrise view from your room. We truly appreciate your comments and look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Regards, Trison Fauza, General Manager.
D***i
6,2
/10
Reviewed 6 week(s) ago
Hotel bagus, tapi sayang tidak bisa titip makanan online di lobby atau di CS..hari gini gak bisa, parah sih pelayanannya..
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Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Thank you for sharing your review. We apologize for any inconvenience you experienced. Your feedback is very valuable to us as it helps us evaluate and improve our service quality in the future. We look forward to welcoming you back for an even better experience at Grand Mercure Lampung. Best regards, Trison Fauza, General Manager.
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L***o
9,4
/10
Reviewed 6 week(s) ago
The staff is so beautiful I want to marry them
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Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Thank you for taking the time to leave a review. Your feedback is invaluable to us as we strive to continuously improve our service and guest comfort. We look forward to welcoming you back to Grand Mercure Lampung for an even better experience. Best regards, Trison Fauza, General Manager.
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S***n
10,0
/10
Reviewed 6 week(s) ago
Perfect experience hotel staycation luxury vibes, varied food, very strategic location, reasonable price, and tall building can see the urban atmosphere of Bandar Lampung from the room and is very impressive.
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Thank you for taking the time to leave a review. Your feedback is invaluable to us as we continue to improve our service and guest comfort. We look forward to welcoming you back to Grand Mercure Lampung for an even better stay. Best regards, Trison Fauza, General Manager.
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l***a
10,0
/10
Reviewed 6 week(s) ago
Great, I like staying here. Good food. Spacious rooms. Friendly staff.
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Valued Guest, Thank you for taking the time to leave a review. Your feedback is invaluable to us as we strive to continuously improve our service and guest comfort. We look forward to welcoming you back to Grand Mercure Lampung for an even better experience. Best regards, Trison Fauza, General Manager.
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S
Syafei
Business
10,0
/10
Reviewed 7 week(s) ago
Always improve the service, friendliness, and overall comfort of customers throughout Indonesia when staying.
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Accommodation's Reply
15 Sep 2025
Dear Suafei, Thank you for taking the time to leave a review. Your feedback is invaluable to us as we continue to improve our service and guest comfort. We look forward to welcoming you back to Grand Mercure Lampung for an even better experience. Best regards, Trison Fauza, General Manager.
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R***n
Staycation
10,0
/10
Reviewed 8 week(s) ago
Very satisfying and very comfortable
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Accommodation's Reply
29 Aug 2025
Dear Valued Guest,
Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us.
We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay.
Warm regards,
Trison Fauza
General Manager
Y***a
9,7
/10
Reviewed 8 week(s) ago
very satisfied with everything☺️...tq ya
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1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Valued Guest,
Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us.
We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay.
Warm regards,
Trison Fauza
General Manager
KS
Kenny S.
10,0
/10
Reviewed 9 week(s) ago
The hotel staff is very friendly, the hotel rooms are very clean, the elevator is clean and fragrant, and the food is super delicious.
Bravoo Grand Mercure Lampung
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you very much for the 5-star rating! We truly appreciate your support and are delighted to know you had a pleasant experience with us. We look forward to welcoming you back to Grand Mercure Lampung for another memorable stay. Warm regards,Trison Fauza, General Manager.
Number of reviews per page
20
40
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