Grand Mercure Lampung

Hotels
9,2
/10
Exceptional
562 reviews

What Guests Say About Their Stay

Distance To City Center (98)
Bedroom (96)
Ambiance (94)
Staff Friendliness (90)
Angela P.
10,0
/ 10
The hotel staff was very friendly and helpful when checking in to the hotel.
In the Area
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Jl Raden Intan, 88, Pelita Enggal, Tanjung Karang, Bandar Lampung, Lampung Province, Indonesia, 35117

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
Grand Mercure Lampung is located in area / city Tanjung Karang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Mercure Lampung

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Jl Raden Intan, 88, Pelita Enggal, Tanjung Karang, Bandar Lampung, Lampung Province, Indonesia, 35117
Others Grand Mercure Lampung
Others 2 Grand Mercure Lampung

Discover More About Grand Mercure Lampung

Location


Grand Mercure Lampung is located in area / city Tanjung Karang.

About Grand Mercure Lampung

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Grand Mercure Lampung is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Mercure Lampung.

All facilities in Grand Mercure Lampung

Others Grand Mercure Lampung
Others

Kids and Pets

  • Babysitting

Things to Do

  • Outdoor pool

General

  • Swimming pool

Public Facilities

  • Parking

Hotel Services

  • 24-hour Receptionist

In-room Facilities

  • TV

Accommodation Policy & General Information in Grand Mercure Lampung

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - Before 12:00
Number of floors in Grand Mercure Lampung
27
Another facilities in Grand Mercure Lampung
Babysitting, Outdoor pool, Swimming pool, 24-hour Receptionist, TV

Frequently asked question in Grand Mercure Lampung

What are available facilities at Grand Mercure Lampung?
There are top facilites at Grand Mercure Lampung such as Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Grand Mercure Lampung?
The standard check-in time at Grand Mercure Lampung is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Grand Mercure Lampung

9,2
Exceptional
From 562 reviews
Provided by travelers on
Cleanliness

9,4

Room Comfort

9,3

Meal

8,9

Location

9,4

Service and Facilites

9,1

People often mention about Grand Mercure Lampung
All
Ambiance (91)
Bedroom (91)
Distance to City Center (87)
Staff Friendliness (87)
Room Space (87)
Hotel Area (80)
Bathroom (78)
Accessibility (77)
Taste (72)
Variety (71)
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Traveler Reviews Grand Mercure Lampung

Number of reviews per page
20
40
Customer reviews
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,2
/10
Reviewed 1 day(s) ago
The room was hot. The AC was not turned on beforehand, so when we entered the air was very hot and it took more than 5 hours to cool down. None of the food was delicious. Needs to be reviewed again.
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E***o
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 day(s) ago
Very nice hotel and located in a strategic location.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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E***o
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 day(s) ago
Very nice hotel and a must try when in Bandar Lampung.
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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D***I
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
New Hotel. Very Cool and Good Ambience
1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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Rol I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
Highly recommended. For those who want to find a hotel in Bandar Lampung.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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F***I
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 day(s) ago
It's good, this place is really cool. It's just a little lacking in the taste of the food.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 day(s) ago
Strategic location, good service, clean.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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leny m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I really like everything, especially the gym equipment is great, the rooms are spacious and clean.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager.
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edi
icon-origin-TRAVELOKA
9,3
/10
Reviewed 1 week(s) ago
The breakfast is just so-so, lacking in variety, not worth the price though.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue improving our quality and service in order to provide a more satisfying experience in the future. We hope to welcome you back with a better experience. Warm Regards. Trison Fauza. General Manager.
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Z***r
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The best hotel in Lampung, friendly staff, best rooms, best swimming pool in Lampung for me. Suggestions for amenities for 2 people
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you very much for your very positive review! We are glad to know that you enjoyed our facilities and services, from the rooms to your favorite swimming pool. We look forward to welcoming you back in the future for an even better stay. Warm Regards, Trison Fauza. General Manager
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R***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel is amazing, I would love to come back again.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
Asked at the receptionist when checking in to ask for the best view, thank God we were given a room with a really nice view of the sea, mountains, and city, room 2815, on Sundays there is a car free day, the biggest downside is if you want to go food we have to be ready at the GF floor of the mall, you can't leave it with the security guard
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Accommodation's Reply
26 May 2025
Dear Value Guest, Thank you very much for your review! We are glad to know that you enjoyed your stay, especially with the stunning views from your room, including the sea, mountains, and city. We strive to do our best to accommodate guest requests, such as rooms with the best views, and we are glad that this added to your comfort. We hope that your overall experience was a memorable one, and we look forward to welcoming you back on your next visit! Warm Regards, Trison Fauza. General Manager
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S***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 2 week(s) ago
luxury room full of marble, comfortable bed, cold AC, comfortable.. however: the first day of check in, the lobby AC seemed to not be on, hot to the point of sweating, the next morning breakfast with minimal AC / not on (position on Friday, Saturday night) the next day it was cold oh be careful if you choose a room, the number of people if 2 must click add up to 2 people, if only 1 person 1 room, breakfast facilities are only provided for 1 person, and the second person must pay another 225 thousand there is no other solution than paying 225 thousand for the second person, or buying your own food outside soap in the room uses lifebuoy, usually hotels * 4/5 are not like that breakfast food is just okay
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
In terms of service no comment, everything is okay. Only breakfast is less impressive, there are some not all, the food is a bit bland
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Located in the city center, of course this 5-star hotel is the right choice when visiting Bandar Lampung.. In addition to being strategic, the highest hotel in Lampung offers a panoramic view that is so impressive, especially from inside the hotel room.. For breakfast, the menu is varied with many choices, so it's okay. Plus the service of each staff is also friendly.. So, staying here with the price given is quite paid and very satisfying. Especially the little one who was so happy when he got the chance to staycation here 👍🏼✨
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Accommodation's Reply
26 May 2025
Dear Value Guest, Thank you for your positive review! We are glad to hear that you enjoyed your stay at our hotel, from the strategic location, the stunning views, to the variety of breakfast menus available. Your satisfaction is our motivation to continue providing the best service. We look forward to welcoming you back in the next opportunity! Warm Regards, Trison Fauza. General Manager
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Ibrahim D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 2 week(s) ago
Overall, our family was comfortable The staff were all friendly The blanket on the bed was dirty when we first arrived, but after calling HK they changed it, but it was still dirty, and it was changed again. Thank you to the HK staff that night 🙏🏻
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+2
1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
Hj Ayu S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Grand Mercure is really a nice hotel. The room is spacious and comfortable, the twin bed is big so it can be two people.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,7
/10
Reviewed 2 week(s) ago
The breakfast was the worse breakfast ever. The staff as well. Will not coming back for sure
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you for sharing your experience with us. We deeply regret to hear that your breakfast experience and the service from our staff did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. Your feedback is extremely important, and we take it seriously as we strive to improve the quality of our offerings and service. Rest assured, we will address this matter with the relevant departments to ensure immediate improvements. We understand your disappointment, and we genuinely hope for an opportunity to welcome you again in the future, to provide the better experience you deserve. Warm regards, Trison Fauza General Manager Grand Mercure Lampung
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, it's really great, you have to try it here
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
Hatta A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
fast and friendly service and all areas are clean
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
Number of reviews per page
20
40

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