Grand Mercure Lampung

Hotels
9,2
/10
Exceptional
573 reviews

What Guests Say About Their Stay

Distance To City Center (99)
Bedroom (99)
Ambiance (96)
Staff Friendliness (92)
Angela P.
10,0
/ 10
The hotel staff was very friendly and helpful when checking in to the hotel.
In the Area
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Jl Raden Intan, 88, Pelita Enggal, Tanjung Karang, Bandar Lampung, Lampung Province, Indonesia, 35117

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
Grand Mercure Lampung is located in area / city Tanjung Karang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Mercure Lampung

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Jl Raden Intan, 88, Pelita Enggal, Tanjung Karang, Bandar Lampung, Lampung Province, Indonesia, 35117
Others Grand Mercure Lampung
Others 2 Grand Mercure Lampung

Discover More About Grand Mercure Lampung

Location


Grand Mercure Lampung is located in area / city Tanjung Karang.

About Grand Mercure Lampung

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Grand Mercure Lampung is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Mercure Lampung.

All facilities in Grand Mercure Lampung

Others Grand Mercure Lampung
Others

Kids and Pets

  • Babysitting

Things to Do

  • Outdoor pool

General

  • Swimming pool

Public Facilities

  • Parking

Hotel Services

  • 24-hour Receptionist

In-room Facilities

  • TV

Accommodation Policy & General Information in Grand Mercure Lampung

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - Before 12:00
Number of floors in Grand Mercure Lampung
27
Another facilities in Grand Mercure Lampung
Babysitting, Outdoor pool, Swimming pool, 24-hour Receptionist, TV

Frequently asked question in Grand Mercure Lampung

What are available facilities at Grand Mercure Lampung?
There are top facilites at Grand Mercure Lampung such as Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Grand Mercure Lampung?
The standard check-in time at Grand Mercure Lampung is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Grand Mercure Lampung

9,2
Exceptional
From 573 reviews
Provided by travelers on
Cleanliness

9,4

Room Comfort

9,3

Meal

8,9

Location

9,4

Service and Facilites

9,0

People often mention about Grand Mercure Lampung
All
Ambiance (93)
Bedroom (93)
Staff Friendliness (89)
Room Space (89)
Distance to City Center (88)
Hotel Area (81)
Bathroom (80)
Accessibility (79)
Taste (73)
Variety (72)
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Traveler Reviews Grand Mercure Lampung

Number of reviews per page
20
40
Customer reviews
Irda M.
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10,0
/10
Reviewed 3 day(s) ago
Really enjoyed the holiday and it was amazing.
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Accommodation's Reply
05 Jun 2025
Dear Irda M, Thank you for your review! We are very happy to know that you enjoyed your vacation and found your experience to be extraordinary. We hope to welcome you back in the future for another memorable vacation. Best regards, Trison Fauza, General Manager.
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d***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,3
/10
Reviewed 3 day(s) ago
Very noisy, sounds from outside the room and even from outside the hotel can be heard clearly and are very disturbing.
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Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding the noise during your stay. Guest comfort is our top priority, and we greatly appreciate any feedback that can help us improve the quality of our services and facilities. Warm Regards, Trison Fauza, General Manager.
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Shifa A.
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Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 day(s) ago
Overall it's all good, the staff is friendly and helpful. It's just that the food at breakfast doesn't have much variety.
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Accommodation's Reply
05 Jun 2025
Dear Rika, Thank you for your review and trust in staying with your family at our hotel. We greatly appreciate your feedback. Your feedback means a lot to us to improve the quality of service and provide the best experience for our guests in the future. We hope to welcome you and your family back with better and more satisfying service next time. Best regards, Trison Fauza, General Manager.
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R***n
icon-origin-TRAVELOKA
6,7
/10
Reviewed 5 day(s) ago
This is a luxurious hotel building, but a very bad experience for the service of the staff, not agile, not friendly, and not providing solutions. The breakfast food is not worth it, just ordinary from the menu and taste, many variants but not good. With the price of staying here, I am very disappointed with the service of the hotel staff.
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Accommodation's Reply
05 Jun 2025
Dear Valued Guest, Thank you for your review and trust in staying with your family at our hotel. We greatly appreciate your feedback. Your feedback means a lot to us to improve the quality of service and provide the best experience for our guests in the future. We hope to welcome you and your family back with better and more satisfying service next time. Best regards, Trison Fauza, General Manager.
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Rika S.
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Staycation
icon-origin-TRAVELOKA
7,3
/10
Reviewed 5 day(s) ago
At first I was satisfied, everything was comfortable. It was just that when I checked out I was not very fast, there was a miscommunication with the receptionist, so I waited for the goods to be delivered downstairs for almost more than 30 minutes. Long time.
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Accommodation's Reply
05 Jun 2025
Dear Rika, Thank you for your review and trust in staying with your family at our hotel. We greatly appreciate your feedback. Your feedback means a lot to us to improve the quality of service and provide the best experience for our guests in the future. We hope to welcome you and your family back with better and more satisfying service next time. Best regards, Trison Fauza, General Manager.
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D***h
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Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 6 day(s) ago
ok gudd come back here again if you play again
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1 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,2
/10
Reviewed 1 week(s) ago
The room was hot. The AC was not turned on beforehand, so when we entered the air was very hot and it took more than 5 hours to cool down. None of the food was delicious. Needs to be reviewed again.
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Accommodation's Reply
02 Jun 2025
Dear Valued Guest, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay at our hotel, which has not met your expectations. Your feedback means a lot to us and we have conveyed it to the relevant team to be used as material for evaluation and improvement in the future. We hope to be given the opportunity to welcome you back with a better experience. Regards, Trison Fauza, General Manager.
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E***o
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Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Very nice hotel and located in a strategic location.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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E***o
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Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Very nice hotel and a must try when in Bandar Lampung.
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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D***I
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
New Hotel. Very Cool and Good Ambience
1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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Rol I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Highly recommended. For those who want to find a hotel in Bandar Lampung.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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F***I
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
It's good, this place is really cool. It's just a little lacking in the taste of the food.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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K***n
icon-Staycation
Staycation
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9,1
/10
Reviewed 2 week(s) ago
Strategic location, good service, clean.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager
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leny m.
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Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I really like everything, especially the gym equipment is great, the rooms are spacious and clean.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue to improve our quality and service in order to continue to provide a more satisfying experience. We look forward to welcoming you back with the next experience. Warm Regards. Trison Fauza. General Manager.
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edi
icon-origin-TRAVELOKA
9,3
/10
Reviewed 3 week(s) ago
The breakfast is just so-so, lacking in variety, not worth the price though.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review of our hotel. This review is very valuable for us to continue improving our quality and service in order to provide a more satisfying experience in the future. We hope to welcome you back with a better experience. Warm Regards. Trison Fauza. General Manager.
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Z***r
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The best hotel in Lampung, friendly staff, best rooms, best swimming pool in Lampung for me. Suggestions for amenities for 2 people
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you very much for your very positive review! We are glad to know that you enjoyed our facilities and services, from the rooms to your favorite swimming pool. We look forward to welcoming you back in the future for an even better stay. Warm Regards, Trison Fauza. General Manager
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R***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel is amazing, I would love to come back again.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 3 week(s) ago
Asked at the receptionist when checking in to ask for the best view, thank God we were given a room with a really nice view of the sea, mountains, and city, room 2815, on Sundays there is a car free day, the biggest downside is if you want to go food we have to be ready at the GF floor of the mall, you can't leave it with the security guard
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Accommodation's Reply
26 May 2025
Dear Value Guest, Thank you very much for your review! We are glad to know that you enjoyed your stay, especially with the stunning views from your room, including the sea, mountains, and city. We strive to do our best to accommodate guest requests, such as rooms with the best views, and we are glad that this added to your comfort. We hope that your overall experience was a memorable one, and we look forward to welcoming you back on your next visit! Warm Regards, Trison Fauza. General Manager
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S***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,0
/10
Reviewed 3 week(s) ago
luxury room full of marble, comfortable bed, cold AC, comfortable.. however: the first day of check in, the lobby AC seemed to not be on, hot to the point of sweating, the next morning breakfast with minimal AC / not on (position on Friday, Saturday night) the next day it was cold oh be careful if you choose a room, the number of people if 2 must click add up to 2 people, if only 1 person 1 room, breakfast facilities are only provided for 1 person, and the second person must pay another 225 thousand there is no other solution than paying 225 thousand for the second person, or buying your own food outside soap in the room uses lifebuoy, usually hotels * 4/5 are not like that breakfast food is just okay
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
In terms of service no comment, everything is okay. Only breakfast is less impressive, there are some not all, the food is a bit bland
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you very much for your kind words. We are truly delighted to know that you found our hotel beautiful and felt comfortable during your stay. Your satisfaction is our greatest reward, and it inspires us to continue providing the best possible service and hospitality. We look forward to welcoming you back to Grand Mercure Lampung in the near future. Warm regards, Trison Fauza General Manager Grand Mercure La
Number of reviews per page
20
40

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