Grand Mercure Malang Mirama

9,0
/10
Exceptional
1.213 reviews

What Guests Say About Their Stay

Bedroom (111)
Staff Friendliness (108)
Room Space (106)
Ambiance (104)
R***I
10,0
/ 10
Very satisfied. The hotel smells nice and is clean. The bathroom is clean. The food is varied and delicious. The swimming pool is clean.
f***y
10,0
/ 10
The hotel staff is friendly and the service is very satisfying.
In the Area
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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Grand Mercure Malang Mirama is located in area / city Blimbing. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Mercure Malang Mirama

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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126
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Location


Grand Mercure Malang Mirama is located in area / city Blimbing.

About Grand Mercure Malang Mirama

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Mercure Malang Mirama is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Mercure Malang Mirama.

All facilities in Grand Mercure Malang Mirama

Others Grand Mercure Malang Mirama
Others

Things to Do

  • Outdoor pool
  • Children play area

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

General

  • Swimming pool

Accommodation Policy & General Information in Grand Mercure Malang Mirama

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Number of floors in Grand Mercure Malang Mirama
16
Another facilities in Grand Mercure Malang Mirama
Outdoor pool, Children play area, Bus/truck parking, Valet parking, WiFi in public area

Frequently asked question in Grand Mercure Malang Mirama

What are available facilities at Grand Mercure Malang Mirama?
There are top facilites at Grand Mercure Malang Mirama such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Mercure Malang Mirama?
The standard check-in time at Grand Mercure Malang Mirama is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Grand Mercure Malang Mirama

9,0
Exceptional
From 1.174 reviews
Provided by travelers on
Cleanliness

9,3

Room Comfort

9,3

Meal

9,1

Location

9,1

Service and Facilites

9,1

People often mention about Grand Mercure Malang Mirama
All
Staff Friendliness (80)
Bedroom (80)
Ambiance (78)
Room Space (76)
Variety (75)
Hotel Area (72)
Bathroom (71)
Family Friendly (64)
Taste (64)
Accessibility (62)
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Traveler Reviews Grand Mercure Malang Mirama

Number of reviews per page
20
40
Customer reviews
B***I
icon-Business
Business
icon-origin-TRAVELOKA
6,2
/10
Reviewed 3 day(s) ago
Monday 14 July 2025 at 07:00 during breakfast, I found that my room was being registered as different person - under “a man’s name”. 18:28 one of Guest Experience staff represent the Hotel Management offered us to move to Junior Sweet room. It took almost 12 hours to decide offering the guest to other room as service recovery, even though I’ve addressed my concern to front-desk Manager, that their staff might mistakenly gave access to other hotel guest to my room (I felt insecure). We didn’t take the offer, because it’s too late as I have took my daughter with me along the day and we came back after dinner as I was not comfortable leaving her alone in our room, we need to get a rest as it was out last night stay (it needs effort to move to other room).
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Nur H. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The hotel staff were friendly, especially Dimas Wijaya who was very helpful in allowing early check-in.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Nur H. A., Sugeng Sonten, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 day(s) ago
Delicious breakfast. Friendly staff. Ample activities for kids—there's a small zoo behind the hotel. Large pool with a big slide.
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Accommodation's Reply
16 Jul 2025
Dear A*i Dear Sugeng Sonten, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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R***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
Very satisfied. The hotel smells nice and is clean. The bathroom is clean. The food is varied and delicious. The swimming pool is clean.
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Accommodation's Reply
16 Jul 2025
Dear R*i, Sugeng Enjing, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while staying with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Angga e.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
Strategic location, clean and comfortable rooms. Staff is not friendly.
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Accommodation's Reply
16 Jul 2025
Dear Angga e Dear Sugeng Sonten, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a very valuable review regarding your experience with us Grand Mercure Malang Mirama. It is very pleasant for us to know that you had a pleasant experience while with us. First of all, we apologize if there are some things that made you feel uncomfortable with the friendliness of our team. We will share and inform our team about your review. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Niko A. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Great ambience at the first time arrival at the hotel. It has large parking space outside and at the basement. The basement connected to the hotel lobby where it also become the pick up point for the online food delivery. The interior is modern, clean and tidy, and fragrance. And its also what we can find at the accomodation room. The coffee bar is amazing, they have nice capucino and sweets. The only comment is on the location as it located on the fairly high traffic junction and require around 15 minutes to the downtown. But in general the hotel itself is amazing. Will I go back to this hotel for the next visit, absolutely yes!
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Accommodation's Reply
16 Jul 2025
Dear Niko A.W, Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
Dharmawijaya W.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Very impressed with Mr. Indra, his service is very excellent and he always has high initiative in terms of serving...
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Accommodation's Reply
16 Jul 2025
Dear Mr. Dharmawijaya W, Sugeng Sonten, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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L***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, this is the second time I've been here and it never disappoints. I really like it.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear L*i, Sugeng Sonten, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience during your stay with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Overall, it's the best... Even though I've stayed in Batu for 4 nights, I usually continue to Surabaya, but I missed stopping here for just 2 nights.
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Accommodation's Reply
16 Jul 2025
Dear E*y, Sugeng Sonten, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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N***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The location is near our customer's office, comfortable, and clean. The breakfast tastes good, with many options.
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Accommodation's Reply
16 Jul 2025
Dear N***a, Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
Juni i.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
great place to stay spacious room, clean, friendly service, delicious food, heated swimming pool, various gym equipment, lots of kids activities here, cooking class, playground, not enough one day to enjoy it all, happy holiday everyone
+3
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Accommodation's Reply
16 Jul 2025
Dear Juni i. Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Thanks Mercure. Child-friendly hotel, kids won't get bored because there are cooking classes, painting, pin ball, the swimming pool is the best. Yesterday we were upgraded from junior to executive. Spacious room. Thanks Mercure.
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Accommodation's Reply
16 Jul 2025
Dear W*i, Dear Sugeng Sonten, Warmest Greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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Audrey E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 5 week(s) ago
Tempatnya overall very good, but not sure why the staff wasn't friendly? It only applies to foreigners, it seems.
2 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Audrey E. Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. First of all, we sincerely apologize for the inconvenience caused. Regarding your review, please know that all of our guests are our top priority, and we are committed to providing the best service that meets every guest's expectations. We have conducted retraining for all of our team members to ensure that such incidents do not happen again in the future—for you and all of our guests. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
A***h
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
I had a great experience staying here. The service was excellent—friendly, responsive, and made me feel truly welcome. The room was clean, comfortable, and perfect for relaxing. If you’re looking for the best place to stay in Malang with outstanding service, this is it. Highly recommended!
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Accommodation's Reply
16 Jul 2025
Dear A***h, Sugeng Sonten, Warmest Greeting from Grand Mercure Malang Mirama.. Thank you for trust and staying with us at Grand Mercure Malang Mirama. We very appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We will share this to all of our staff members, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Thank You Sincerely, Sugito Adhi Cluster General Manager
Vira A. Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Super satisfied staying at the hotel starting from.. 1. Hotel staff (Friendly) 2. Room (Clean and fragrant) 3. Food (various and very delicious) Anyway, superrrrr very enjoyable experience that is very difficult to forget🫶🏻🫶🏻
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Accommodation's Reply
16 Jul 2025
Dear Vira A, Y. Sugeng Sonten, Warmest greetings from Grand Mercure Malang Mirama. Thank you for taking the time to provide a valuable review regarding your experience with us at Grand Mercure Malang Mirama. It is very pleasing for us to know that you had a pleasant experience while with us. We will share and share your review with our team. We are sure that this will be an encouragement for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Thank you. Sincerely, Sugito Adhi. Cluster General Manager.
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P***T
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Convenient. Love it. It's a 2nd time for me to stay here and will be back someday.
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Accommodation's Reply
07 Jun 2025
Dear Guest, Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
R***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
It was very crowded because of the long weekend. But check in was fast. The staff was friendly.
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Accommodation's Reply
07 Jun 2025
Dear Guest , Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
G***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Very friendly staff, clean rooms, easy check in process..
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Accommodation's Reply
31 May 2025
Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
Anggoro P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The advantages of this hotel are very comfortable clean and the hotel staff are very friendly and very helpful. especially the gentlemen who guard the hotel entrance portal, very alert and friendly. Management Hotel Sukses
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Accommodation's Reply
31 May 2025
Dear Anggoro P Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The place is very comfortable, the service is very friendly.
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Accommodation's Reply
24 May 2025
Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at the Grand Mercure Malang Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matur Nuwun Sugito Adhi General Manager
Number of reviews per page
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40

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