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Grand Surabaya Hotel
Hotels
Preferred Partner Plus
8,2
/10
Very Good
6.840 reviews
What Guests Say About Their Stay
Distance To City Center (70)
Accessibility (54)
Room Space (53)
Staff Friendliness (51)
Alfani H. A.
9,0
/ 10
Spacious room. Unique room for Japanese room type. Breakfast just so so. No place for breakfast but only pack delivered to your room. Overall satisfying to stay here. Very strategic location.
Nuning B.
9,4
/ 10
Very good care, clean, suitable with facilities specification on explanation.
agung m.
8,5
/ 10
Nice hospitality, clean room.
Ristya
8,8
/ 10
Nice room, nice hotel, nice service.
Amanda P. W.
8,8
/ 10
Good location in center of Surabaya, good price, recommended.
In the Area
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Jalan Pemuda 19 - 21, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Grand Surabaya Hotel
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What's around Grand Surabaya Hotel
Jalan Pemuda 19 - 21, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Discover More About Grand Surabaya Hotel
note: hotel was previously named Grand Hotel Surabaya
Location
Staying at Grand Surabaya Hotel is a good choice when you are visiting Genteng.
About Grand Surabaya Hotel
Whether you are planning an event or other special occasions, Grand Surabaya Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Surabaya Hotel.
From business event to corporate gathering, Grand Surabaya Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Grand Surabaya Hotel, a wonderful accommodation for your family holiday.
Experience a unique stay at the historical building of Grand Surabaya Hotel, which you rarely find in other places.
If you plan to have a long-term stay, staying at Grand Surabaya Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grand Surabaya Hotel.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Surabaya Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Grand Surabaya Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Grand Surabaya Hotel is the right place to stay.
All facilities in Grand Surabaya Hotel
Swimming Pool
Lobby
Exterior
Bedroom
Restaurant
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Cafe
- Fullboard without drinks
- Fullboard with non-alcoholic drinks
- Snacks
- Snack bar
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Wedding service
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
General
- AC
- Ballroom
- Banquet
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Shower
- TV
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Transportation
- Area shuttle with surcharge
- Car rental
- Valet parking (surcharge)
Things to Do
- Massage
- Outdoor pool
- TV lounge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Grand Surabaya Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Surabaya Hotel | 97 |
Number of floors in Grand Surabaya Hotel | 5 |
Another facilities in Grand Surabaya Hotel | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Grand Surabaya Hotel
What are available facilities at Grand Surabaya Hotel?
There are top facilites at Grand Surabaya Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Surabaya Hotel?
The standard check-in time at Grand Surabaya Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Surabaya Hotel provide breakfast?
Yes, Grand Surabaya Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Surabaya Hotel?
Grand Surabaya Hotel is a 3.0-star hotel.
How many floors does Grand Surabaya Hotel have?
Grand Surabaya Hotel has 5 floors.
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More Reviews from Other Guests in Grand Surabaya Hotel
Traveloka (6.840)
8,2
Very Good
From 6.840 reviews
Provided by travelers on
Cleanliness
8,1
Room Comfort
8,2
Meal
7,7
Location
8,7
Service and Facilites
8,2
People often mention about Grand Surabaya Hotel
All
Distance to City Center (54)
Accessibility (38)
Staff Friendliness (36)
Room Space (36)
Bedroom (36)
Bathroom (36)
Surroundings (33)
Ambiance (33)
Hotel Area (33)
Soundproof (25)
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Traveler Reviews Grand Surabaya Hotel
Number of reviews per page
20
40
Customer reviews
Oktavia R.
5,6
/10
Reviewed 3 day(s) ago
The AC wasn't cold, and the room wasn't very clean.
At night, the room was quite dark due to the few dim lights.
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AH
Anto H.
9,7
/10
Reviewed 7 day(s) ago
Cool and ok.. There is a swimming pool and bathtub, my child is very happy.
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NA
Novicka A. S.
Staycation
5,7
/10
Reviewed 2 week(s) ago
The room is very poorly maintained and smells dirty.
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Nico R. F. L.
8,5
/10
Reviewed 2 week(s) ago
Stayed overnight during a large demonstration in front of Grahadi, which spread to Monkasel. I was a bit nervous at first, but everything was under control. The hotel staff was able to control the chaotic situation. Thank you.
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AM
Andi M.
8,5
/10
Reviewed 2 week(s) ago
The rooms are quite okay and the price is affordable in the city center.
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j***y
8,5
/10
Reviewed 2 week(s) ago
At a price of 250 thousand, it's still worth it.
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A***i
9,7
/10
Reviewed 2 week(s) ago
The staff are friendly, quick to respond and the hotel is strategically located in the city center, and it is also clean.
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E***i
10,0
/10
Reviewed 3 week(s) ago
The rooms were very clean, the service was very friendly, the facilities were quite satisfactory, the swimming pool was clean, and the water was clear.
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Ma
Muhammad a. p.
Transit
8,4
/10
Reviewed 3 week(s) ago
needs more maintenance, the hotel is old and faded, even though the location is very good
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S***a
Staycation
8,8
/10
Reviewed 4 week(s) ago
First time staying 1 night at Grand Surabaya Hotel, the service is friendly, the location is strategic, close to Plaza Surabaya, Alun-alun kota, eateries are also close. The condition of the 6** room is quite spacious, clean, the water is flowing, the amenities are quite complete although there is only 1 toothbrush. There is a bathtub and a hairdryer too. It is quite comfortable with the condition of the building which seems to be an old building. Minus the hot water is not working. Breakfast is fried rice & fried noodles delivered to the room. Suggestion, the towels could be updated. Thank you.
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m***d
10,0
/10
Reviewed 4 week(s) ago
thanks
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F***k
Business
8,5
/10
Reviewed 4 week(s) ago
Very good and all the staff are friendly
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G***t
Staycation
8,6
/10
Reviewed 6 week(s) ago
close to the city center, easy access, but unfortunately when you enter the lobby and get inside the room, it smells of cigarettes.
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N***a
5,3
/10
Reviewed 6 week(s) ago
Nightmare, the worst hotel in Surabaya. The swimming pool water is murky, the hallway to the room smells musty, the bathroom is crusty. The path to the pool from the second floor is very dangerous and rusty. Even less than 30 minutes after checking in, I immediately checked out, letting the lost 300 thousand rupiah be the hotel's karma. I have conveyed suggestions to the receptionist for improvements related to the hotel, if they don't listen, it's not a loss for me, but seriously, if you want your business to survive, it's better to rebrand or renovate.
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2 people find it helpful
AJ
Arys J.
Leisure
10,0
/10
Reviewed 9 week(s) ago
I have stayed here 3 times, the staff is very friendly.
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A***s
Leisure
9,1
/10
Reviewed 9 week(s) ago
The hotel is recommended, the hotel is close to the city center so anywhere you want to go is close.
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2 people find it helpful
E***k
Transit
8,8
/10
Reviewed 9 week(s) ago
The hotel's central location offers easy parking and a bar. It's perfect for a layover.
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S***i
8,8
/10
Reviewed 9 week(s) ago
Comfortable hotel in the city center, strategic location, very comfortable ☺️
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M***h
Staycation
6,8
/10
Reviewed 10 week(s) ago
I was a little disappointed because the AC wasn't cold enough, the bathtub was peeling and looked neglected, the hot water didn't work, the drain was rusty, the sink wasn't clean enough, I only got one toothbrush, and the bathroom didn't seem to be well maintained or cleaned.
I often stay at the Grand Hotel, but this time I was very disappointed. Hopefully, it will be better in the future. Everything else is pretty good. Thanks...
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2 people find it helpful
Richard
9,1
/10
Reviewed 10 week(s) ago
It's a shame the breakfast isn't all...it would be better to replace the towels with new ones and fix the leaks
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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