Grand Ussu Hotel & Convention

Hotels
Preferred Partner
8,1
/10
Very Good
6.359 reviews

What Guests Say About Their Stay

Accessibility (81)
Staff Friendliness (71)
Ambiance (71)
Room Space (70)
Saptomo
8,5
/ 10
The room was actually a bungalow type. So there is a carport, porch, small living room, a bed room, and a bathroom. It was more than we expected (we expected just a normal bedroom like in hotels). The grand ussu itself is quite big with restaurants and convention. The bungalow itself was quite old but well maintained. We could really relax in there and enjoy the atmosphere. In the morning, we can walk and circle the hotel area since it spans quite a large area.
irfa m.
9,7
/ 10
Kamarnya luas, fasilitasnya lengkap, lokasinya strategis. Pokoknya, puas deh menginap di sini.
Yuditya A.
9,4
/ 10
Saya merasa puas menginap selama 3 hari 2 malam di unit Catalya. Ruangannya bersih, seprai-nya wangi, dan request saya untuk kamar atas terpenuhi dan mendapatkan view yang bagus. Hotel ini lokasinya strategis bagi saya, karena terdapat minimarket di seberang, dan ada apotek tidak jauh dari gerbang masuk hotel. Staff-nya ramah dan sangat membantu baik saat memberikan service dan saat saya bertanya arah bisa dijawab dengan baik. Untuk sarapan-nya menu buffet-nya lumayan variatif dan berganti menu setiap hari saat saya menginap (bubur ayamnya favorit saya, kuah soto). Hotelnya pun ternyata luas di bagian dalamnya dengan view yang oke, bersih, serta suasananya sejuk dan tenang, sehingga saya dan keluarga bisa rileks menikmati liburan. Terima kasih Grand Ussu.
Yunita
9,4
/ 10
It's really comfortable to stay at Grand Ussu, close to everything. Comfortable. Cool and cool. Hopefully if I go to the top again, I'll stay here again.
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M***a
10,0
/ 10
Clean and spacious rooms, breakfast with a view, delicious coffee, and a comfortable place for children to play. There are bean bags, small tables, and tents provided. The swimming pool is clean, and the playground is also very good. The staff is very friendly and helpful.
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In the Area
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Jl. Raya Puncak Km 79 No. 62 Cisarua, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Grand Ussu Hotel & Convention is a hotel in a good neighborhood, which is located at Cisarua. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

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What's around Grand Ussu Hotel & Convention

Jl. Raya Puncak Km 79 No. 62 Cisarua, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
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Lobby Grand Ussu Hotel & Convention
Exterior 2 Grand Ussu Hotel & Convention

Discover More About Grand Ussu Hotel & Convention

About Grand Ussu Hotel & Convention

Welcome to the Grand Ussu Hotel & Convention, a premier destination located in the heart of $region. This luxurious hotel is designed to cater to both business and leisure travelers, offering a perfect blend of comfort, convenience, and modern amenities. With its strategic location, guests can easily access various attractions, making it an ideal base for exploring the vibrant surroundings.

The Grand Ussu Hotel & Convention boasts a range of well-appointed rooms and suites, each designed with elegance and comfort in mind. Guests can enjoy stunning views of the city skyline or the lush landscapes that surround the hotel. Each room is equipped with modern amenities, including high-speed internet, flat-screen TVs, and plush bedding, ensuring a restful stay.

One of the standout features of the Grand Ussu Hotel is its extensive convention facilities. With multiple meeting rooms and a grand ballroom, the hotel is perfect for hosting conferences, weddings, and other events. The professional staff is dedicated to providing exceptional service, ensuring that every event runs smoothly and successfully.

In addition to its excellent accommodations and event spaces, the Grand Ussu Hotel & Convention offers a variety of dining options. Guests can indulge in delicious local and international cuisine at the on-site restaurant, or unwind with a drink at the bar. The hotel also features a fitness center and a swimming pool, allowing guests to relax and rejuvenate during their stay.

Why should you choose the Grand Ussu Hotel & Convention? The answer lies in its commitment to providing an unforgettable experience. From the moment you arrive, you will be greeted with warm hospitality and personalized service. Whether you are traveling for business or pleasure, the Grand Ussu Hotel & Convention is the perfect choice for your stay in $region.

Why You Should Stay at Grand Ussu Hotel & Convention

Staying at the Grand Ussu Hotel & Convention means immersing yourself in luxury and comfort. The hotel’s prime location allows easy access to key attractions, shopping districts, and cultural sites. Whether you’re here for a business trip or a family vacation, the hotel caters to all your needs. The attentive staff is always ready to assist, ensuring that your stay is as enjoyable as possible.

Best Time to Stay at Grand Ussu Hotel & Convention

The best time to visit the Grand Ussu Hotel & Convention is during the dry season, which typically runs from May to September. During these months, you can enjoy pleasant weather, making it perfect for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April and October, when the crowds are thinner, and you can enjoy more personalized service.

Transportation and Accessibility

Access to the Airport

The Grand Ussu Hotel & Convention is conveniently located just a short drive from the nearest airport, making it easy for guests to arrive and depart without hassle. The hotel offers airport transfer services, ensuring a smooth transition from the airport to your accommodation. Whether you’re arriving late at night or early in the morning, the hotel’s transportation options will cater to your schedule.

Public Transportation

For those who prefer to explore the area using public transportation, the Grand Ussu Hotel & Convention is well-connected to the local transit system. Buses and taxis are readily available, providing easy access to nearby attractions and the city center. The hotel’s staff can assist you in navigating the public transport options, ensuring you make the most of your stay.

Unique Facilities at Grand Ussu Hotel & Convention

1. State-of-the-Art Convention Center

The Grand Ussu Hotel & Convention features a state-of-the-art convention center, equipped with the latest technology to host various events, from corporate meetings to grand weddings. The spacious ballroom can accommodate large gatherings, while smaller meeting rooms are perfect for intimate discussions.

2. Rooftop Pool and Lounge

Relax and unwind at the hotel’s stunning rooftop pool and lounge. With breathtaking views of the city skyline, it’s the perfect spot to soak up the sun or enjoy a refreshing cocktail in the evening. The pool area is designed for relaxation, making it an ideal escape from the hustle and bustle of daily life.

3. Wellness Spa

Indulge in a range of rejuvenating treatments at the hotel’s wellness spa. From massages to facials, the spa offers a tranquil environment where you can unwind and recharge. The skilled therapists use high-quality products to ensure a pampering experience that leaves you feeling refreshed and revitalized.

Nearby Attractions at Grand Ussu Hotel & Convention

1. City Park

Located just 2 km from the Grand Ussu Hotel & Convention, City Park is a beautiful green space perfect for leisurely strolls, picnics, and outdoor activities. The park features walking trails, playgrounds, and scenic spots for relaxation. It’s an excellent place for families and nature lovers alike.

2. Cultural Museum

The Cultural Museum, situated 3 km from the hotel, offers a glimpse into the rich history and heritage of the region. Visitors can explore various exhibits showcasing traditional art, artifacts, and cultural practices. Guided tours are available for those who want a deeper understanding of the local culture.

3. Shopping District

Just 1.5 km away, the shopping district is a bustling hub of activity. Here, you can find everything from local handicrafts to international brands. The area is filled with cafes and restaurants, making it a great place to take a break and enjoy some local cuisine.

4. Historic Temple

Located 4 km from the hotel, the historic temple is a must-visit for those interested in architecture and spirituality. The temple features intricate designs and offers a peaceful atmosphere for reflection and meditation. Guided tours are available to provide insights into its history and significance.

5. Art Gallery

The art gallery, situated 2.5 km from the Grand Ussu Hotel & Convention, showcases contemporary and traditional art from local and international artists. Visitors can enjoy rotating exhibitions and participate in workshops to learn more about various art forms.

6. Local Market

Experience the vibrant local culture at the nearby market, just 3 km away. Here, you can find fresh produce, handmade crafts, and delicious street food. It’s a great place to immerse yourself in the local lifestyle and pick up unique souvenirs.

7. Adventure Park

For thrill-seekers, the adventure park is located 5 km from the hotel. It offers a range of activities, including zip-lining, rock climbing, and obstacle courses. It’s an excellent destination for families and groups looking for an adrenaline rush.

8. Scenic Lake

The scenic lake, just 6 km from the Grand Ussu Hotel & Convention, is perfect for a day of relaxation. Visitors can enjoy boating, fishing, or simply taking in the beautiful views. The surrounding area features picnic spots and walking trails, making it a great place to spend a sunny afternoon.

9. Night Market

Experience the local nightlife at the night market, located 4.5 km from the hotel. The market comes alive in the evening, offering a variety of food stalls, live music, and entertainment. It’s a great place to sample local delicacies and enjoy the vibrant atmosphere.

10. Botanical Garden

The botanical garden, situated 7 km from the Grand Ussu Hotel & Convention, is a beautiful oasis filled with diverse plant species. Visitors can explore the various themed gardens, participate in guided tours, and learn about the importance of conservation. It’s a peaceful retreat for nature enthusiasts.

Tips and Tricks for Staying at Grand Ussu Hotel & Convention

Tips During Your Stay

To make the most of your stay at the Grand Ussu Hotel & Convention, consider these tips: always check for special promotions or packages that may be available during your visit. Don’t hesitate to ask the staff for recommendations on local attractions and dining options. They are more than happy to assist you in making your stay memorable.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by planning your schedule around peak times. For instance, visiting the wellness spa during off-peak hours can enhance your experience. Additionally, make sure to explore all dining options available at the hotel, as each offers a unique culinary experience.

Why Book Grand Ussu Hotel & Convention on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options at the Grand Ussu Hotel & Convention. Whether you’re looking for a cozy room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, the PayLater feature lets you book your stay now and pay later, making it easier to plan your trip without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you accumulate points, you can enjoy discounts on future bookings, exclusive offers, and priority customer service, enhancing your overall travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at the Grand Ussu Hotel & Convention. These reviews provide valuable insights into the hotel’s services, amenities, and overall guest experience. Reading real guest feedback can help you make informed decisions when planning your stay.

With all these advantages, there’s no reason not to choose the Grand Ussu Hotel & Convention for your next trip to $region. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in Grand Ussu Hotel & Convention

Swimming Pool Grand Ussu Hotel & Convention
Swimming Pool
Entertainment Facility Grand Ussu Hotel & Convention
Entertainment Facility
Functional Hall Grand Ussu Hotel & Convention
Functional Hall
Common Space Grand Ussu Hotel & Convention
Common Space
Lobby Grand Ussu Hotel & Convention
Lobby

Things to Do

  • Barbecue
  • Beach towel
  • Children play area
  • Entertainment for children
  • Garden
  • Karaoke
  • Outdoor facilities
  • Outdoor pool
  • Spa
  • Sun loungers
  • TV lounge

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Terrace

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Poolside bar
  • Snacks

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Business Facilities

  • Meeting facilities
  • Photocopier

Family-friendly Facilities

  • Children pool

Transportation

  • Car rental

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Cycling

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Ussu Hotel & Convention

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Ussu Hotel & Convention
153
Another facilities in Grand Ussu Hotel & Convention
Barbecue, Beach towel, Children play area, Entertainment for children, Garden

Frequently asked question in Grand Ussu Hotel & Convention

What are available facilities at Grand Ussu Hotel & Convention?
There are top facilites at Grand Ussu Hotel & Convention such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Ussu Hotel & Convention?
The standard check-in time at Grand Ussu Hotel & Convention is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Ussu Hotel & Convention provide breakfast?
Yes, Grand Ussu Hotel & Convention provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Ussu Hotel & Convention?
Grand Ussu Hotel & Convention is a 4.0-star hotel.
How many rooms are available at Grand Ussu Hotel & Convention?
Grand Ussu Hotel & Convention has 153 rooms in total.
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More Reviews from Other Guests in Grand Ussu Hotel & Convention

8,1
Very Good
From 6.359 reviews
Provided by travelers on
Cleanliness

7,9

Room Comfort

8,1

Meal

7,6

Location

8,5

Service and Facilites

8,2

People often mention about Grand Ussu Hotel & Convention
All
Accessibility (58)
Ambiance (57)
Bedroom (52)
Staff Friendliness (50)
Room Space (49)
Family Friendly (48)
Surroundings (41)
Hotel Area (41)
Taste (36)
Bathroom (35)
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Traveler Reviews Grand Ussu Hotel & Convention

Number of reviews per page
20
40
Customer reviews
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 day(s) ago
The first time I stayed here, it turned out to be quite pleasant, the staff was friendly.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 day(s) ago
This is a very old money hotel, it has been around since the 80s, my experience staying here was very memorable, I took a room in the Bougenville cluster, 1st floor no. 180. Bougenville itself has 3 floors, the downside is that there is no elevator, so access is still using stairs. I had time to WA the receptionist to confirm the room, if on the 3rd floor there is a mountain view but for access still requires stairs, since I brought a small child, so I chose the 1st floor, the car park is right in front of the room. The facilities in the room are all complete, nothing is missing, the water heater also works well, ordering food is fast and the food is delicious, the only thing I found strange, at 1 o'clock at night it was very noisy in the upper room, pushing/pushing chairs, it was clearly audible because it was quite disturbing, like people moving house, and it lasted quite a while, but I'm positive that maybe new guests checked in, otherwise it was good and great 😍
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+5
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R***n
icon-origin-TRAVELOKA
8,1
/10
Reviewed 6 day(s) ago
For the room facilities, the AC is not cold enough, the female staff is emotional.
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Aji P.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
The staff and service are friendly and fast, but unfortunately the water heater has to wait up to 10-15 minutes before it can be used, also there is no landline telephone so you have to WA to provide information.
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2 people find it helpful
Gilang R.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly and accompanied me to my room due to the hotel's spacious location. The room was spacious and had a balcony. The facilities included a swimming pool suitable for children to play in. Improvements could include improving room cleanliness. The breakfast food in the restaurant should also be on standby until closing time, as I ate at 8:00 and most of it was already sold out. The rest of the restaurant's view is very beautiful.
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1 people find it helpful
Bemby P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
The hotel is nice, on the side of the road. The swimming pool has lots of slides, it feels like being in a waterboom. I got a room near the swimming pool so it was easy for the kids to go back and forth swimming. The breakfast was decent even though there weren't too many menus. God willing, I'll stay here again sometime.
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Wildan A.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Good price, good location near popular area
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The hotel is quiet, the floors are not very clean. It's safe, hopefully there will be new innovations so it can be more crowded.
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1 people find it helpful
J***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
great, easy access anywhere,
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2 people find it helpful
Anwar s.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The chicken porridge is delicious, the room is clean.
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Fahrudin S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the room is very spacious, thank you to Grand Ussu, next time I will come back to stay here.
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A***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
It was fun staying at the Ussu Hotel, access to coffee at Nusae and The Daun was very close, the food was delicious, because I stayed on Sunday and Monday so I didn't have all you can eat breakfast, breakfast was delivered to my room. Free bicycles too, there was a hot water shower. The view was great from the room.
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2 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,0
/10
Reviewed 6 week(s) ago
The electricity in the room went out three times in the middle of the night, as if someone had sabotaged it! Finally, the lights were turned on, but the AC wouldn't turn back on! The hotel room was shabby and poorly maintained. The toilet door handle was broken, the tissue paper wasn't refilled, and the hand sanitizer wasn't refilled. It didn't deserve a 4-star rating at all!
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1 people find it helpful
J***k
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Highly recommended, strategic location with a comfortable atmosphere.
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Accommodation's Reply
28 Oct 2025
Thank you for your positive review and comments about the Grand Excellence Hotel & Conference Center. Our hotel's excellent location and comfortable accommodations will ensure that you have a wonderful stay. We look forward to welcoming you back and providing you with the best possible service. Thank you! Grand Excellence Hotel & Conference Center Management
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S***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,3
/10
Reviewed 6 week(s) ago
I couldn't sleep all night, there was a group of people who were drunk and it was very disturbing. It's not worth it for a hotel like this to allow alcohol freely. Not family friendly. Someone who was so drunk they screamed like a wolf.
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3 people find it helpful
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, the rooms are large as shown in the photos. The swimming pool is fun.
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2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for sharing your experience of staying at Grand Ussu Hotel & Convention. We are very pleased that you were satisfied with our staff service, the comfort of our rooms and the swimming pool. We sincerely hope to welcome you and your family back again on your next visit for an even more meaningful stay. Best regards, Grand Ussu Hotel & Convention Management
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,3
/10
Reviewed 7 week(s) ago
Initially we stayed in a twin bed, but because I complained because the walls of the room were moldy, we finally asked to move to a one bed room, we stayed in the Lily type for 5 people, the room was spacious and big, the AC was not cold enough in room 134, the water heater was working well, we arrived at 9 am, we were allowed to check in early but were charged 150, life jacket rental was 20 thousand, breakfast was mediocre, even a little late it ran out, refills took a long time.. the staff were friendly, borrowed a spoon and they delivered it to the room, the amenities in the room were incomplete, there was no prayer mat in the room even though there were other rooms, maybe the housekeeping could check again if there were guests who could provide more amenities.
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+5
2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Ussu Hotel & Convention. We are very pleased that you enjoyed our spacious rooms and the service of our staff. We apologize for any inconvenience caused to our rooms, facilities and the breakfast refill process. Your feedback is highly appreciated and we will promptly inform the relevant team so that they can improve our services. We sincerely hope to welcome you back again for an even more memorable experience. Best regards, Grand Ussu Hotel & Convention Management
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Yunita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
It's really comfortable to stay at Grand Ussu, close to everything. Comfortable. Cool and cool. Hopefully if I go to the top again, I'll stay here again.
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2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Ms. Unita, Thank you for your positive review regarding your stay at Grand Ussu Hotel & Convention. We are delighted to know that you felt at home and comfortable throughout your stay, as well as enjoying our relaxing atmosphere and excellent location. We look forward to welcoming you back on your next visit to Puncak. Wishing you good health and happiness always. 🌿 Best regards, Grand Ussu Hotel & Convention Management
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m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 8 week(s) ago
The view from the room was great, the room was okay, and there was a balcony. Room service needs to be improved. The menu is accessible via barcode, so you can see it before ordering. The staff was friendly, and everything else was fine.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience of your stay at Grand Ussu Hotel and Convention. We are very glad that you were satisfied with the view of your room and felt comfortable with our facilities and services. Your comments on how to improve our room service will be the key to our future improvements to make your next stay even more pleasant. We sincerely hope to welcome you back soon. Best regards, Grand Ussu Hotel and Convention Management
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a***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Highly recommended for bringing family and children, the service is friendly too.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for your positive review and wonderful comments about the Grand Ussu Hotel & Conference Center. We are very pleased that you were satisfied with our service and that this hotel was a comfortable choice for your family vacation. We look forward to welcoming you and your family back again in the future. Best regards, The Management of the Grand Ussu Hotel & Conference Center
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Exterior 4 Grand Ussu Hotel & Convention

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,1
Very Good
From 6.359 reviews
Provided by travelers on
Cleanliness

7,9

Room Comfort

8,1

Meal

7,6

Location

8,5

Service and Facilites

8,2

People often mention about Grand Ussu Hotel & Convention
All
Accessibility (58)
Ambiance (57)
Bedroom (52)
Staff Friendliness (50)
Room Space (49)
Family Friendly (48)
Surroundings (41)
Hotel Area (41)
Taste (36)
Bathroom (35)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Ussu Hotel & Convention

Number of reviews per page
20
40
Customer reviews
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 day(s) ago
The first time I stayed here, it turned out to be quite pleasant, the staff was friendly.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 day(s) ago
This is a very old money hotel, it has been around since the 80s, my experience staying here was very memorable, I took a room in the Bougenville cluster, 1st floor no. 180. Bougenville itself has 3 floors, the downside is that there is no elevator, so access is still using stairs. I had time to WA the receptionist to confirm the room, if on the 3rd floor there is a mountain view but for access still requires stairs, since I brought a small child, so I chose the 1st floor, the car park is right in front of the room. The facilities in the room are all complete, nothing is missing, the water heater also works well, ordering food is fast and the food is delicious, the only thing I found strange, at 1 o'clock at night it was very noisy in the upper room, pushing/pushing chairs, it was clearly audible because it was quite disturbing, like people moving house, and it lasted quite a while, but I'm positive that maybe new guests checked in, otherwise it was good and great 😍
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+5
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R***n
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8,1
/10
Reviewed 6 day(s) ago
For the room facilities, the AC is not cold enough, the female staff is emotional.
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Aji P.
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8,2
/10
Reviewed 2 week(s) ago
The staff and service are friendly and fast, but unfortunately the water heater has to wait up to 10-15 minutes before it can be used, also there is no landline telephone so you have to WA to provide information.
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2 people find it helpful
Gilang R.
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8,8
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly and accompanied me to my room due to the hotel's spacious location. The room was spacious and had a balcony. The facilities included a swimming pool suitable for children to play in. Improvements could include improving room cleanliness. The breakfast food in the restaurant should also be on standby until closing time, as I ate at 8:00 and most of it was already sold out. The rest of the restaurant's view is very beautiful.
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1 people find it helpful
Bemby P.
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Staycation
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8,8
/10
Reviewed 3 week(s) ago
The hotel is nice, on the side of the road. The swimming pool has lots of slides, it feels like being in a waterboom. I got a room near the swimming pool so it was easy for the kids to go back and forth swimming. The breakfast was decent even though there weren't too many menus. God willing, I'll stay here again sometime.
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Wildan A.
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8,5
/10
Reviewed 4 week(s) ago
Good price, good location near popular area
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Verified Traveler
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Transit
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8,5
/10
Reviewed 4 week(s) ago
The hotel is quiet, the floors are not very clean. It's safe, hopefully there will be new innovations so it can be more crowded.
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1 people find it helpful
J***r
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Staycation
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9,7
/10
Reviewed 5 week(s) ago
great, easy access anywhere,
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2 people find it helpful
Anwar s.
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8,5
/10
Reviewed 5 week(s) ago
The chicken porridge is delicious, the room is clean.
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Fahrudin S.
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Leisure
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9,7
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the room is very spacious, thank you to Grand Ussu, next time I will come back to stay here.
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A***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
It was fun staying at the Ussu Hotel, access to coffee at Nusae and The Daun was very close, the food was delicious, because I stayed on Sunday and Monday so I didn't have all you can eat breakfast, breakfast was delivered to my room. Free bicycles too, there was a hot water shower. The view was great from the room.
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2 people find it helpful
Verified Traveler
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Leisure
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5,0
/10
Reviewed 6 week(s) ago
The electricity in the room went out three times in the middle of the night, as if someone had sabotaged it! Finally, the lights were turned on, but the AC wouldn't turn back on! The hotel room was shabby and poorly maintained. The toilet door handle was broken, the tissue paper wasn't refilled, and the hand sanitizer wasn't refilled. It didn't deserve a 4-star rating at all!
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1 people find it helpful
J***k
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Highly recommended, strategic location with a comfortable atmosphere.
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Accommodation's Reply
28 Oct 2025
Thank you for your positive review and comments about the Grand Excellence Hotel & Conference Center. Our hotel's excellent location and comfortable accommodations will ensure that you have a wonderful stay. We look forward to welcoming you back and providing you with the best possible service. Thank you! Grand Excellence Hotel & Conference Center Management
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S***u
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Leisure
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6,3
/10
Reviewed 6 week(s) ago
I couldn't sleep all night, there was a group of people who were drunk and it was very disturbing. It's not worth it for a hotel like this to allow alcohol freely. Not family friendly. Someone who was so drunk they screamed like a wolf.
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3 people find it helpful
A***n
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Staycation
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8,8
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, the rooms are large as shown in the photos. The swimming pool is fun.
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2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for sharing your experience of staying at Grand Ussu Hotel & Convention. We are very pleased that you were satisfied with our staff service, the comfort of our rooms and the swimming pool. We sincerely hope to welcome you and your family back again on your next visit for an even more meaningful stay. Best regards, Grand Ussu Hotel & Convention Management
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E***a
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Staycation
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8,3
/10
Reviewed 7 week(s) ago
Initially we stayed in a twin bed, but because I complained because the walls of the room were moldy, we finally asked to move to a one bed room, we stayed in the Lily type for 5 people, the room was spacious and big, the AC was not cold enough in room 134, the water heater was working well, we arrived at 9 am, we were allowed to check in early but were charged 150, life jacket rental was 20 thousand, breakfast was mediocre, even a little late it ran out, refills took a long time.. the staff were friendly, borrowed a spoon and they delivered it to the room, the amenities in the room were incomplete, there was no prayer mat in the room even though there were other rooms, maybe the housekeeping could check again if there were guests who could provide more amenities.
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+5
2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Ussu Hotel & Convention. We are very pleased that you enjoyed our spacious rooms and the service of our staff. We apologize for any inconvenience caused to our rooms, facilities and the breakfast refill process. Your feedback is highly appreciated and we will promptly inform the relevant team so that they can improve our services. We sincerely hope to welcome you back again for an even more memorable experience. Best regards, Grand Ussu Hotel & Convention Management
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Yunita
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Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
It's really comfortable to stay at Grand Ussu, close to everything. Comfortable. Cool and cool. Hopefully if I go to the top again, I'll stay here again.
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2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Ms. Unita, Thank you for your positive review regarding your stay at Grand Ussu Hotel & Convention. We are delighted to know that you felt at home and comfortable throughout your stay, as well as enjoying our relaxing atmosphere and excellent location. We look forward to welcoming you back on your next visit to Puncak. Wishing you good health and happiness always. 🌿 Best regards, Grand Ussu Hotel & Convention Management
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m***a
icon-Leisure
Leisure
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8,2
/10
Reviewed 8 week(s) ago
The view from the room was great, the room was okay, and there was a balcony. Room service needs to be improved. The menu is accessible via barcode, so you can see it before ordering. The staff was friendly, and everything else was fine.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience of your stay at Grand Ussu Hotel and Convention. We are very glad that you were satisfied with the view of your room and felt comfortable with our facilities and services. Your comments on how to improve our room service will be the key to our future improvements to make your next stay even more pleasant. We sincerely hope to welcome you back soon. Best regards, Grand Ussu Hotel and Convention Management
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a***g
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Staycation
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10,0
/10
Reviewed 8 week(s) ago
Highly recommended for bringing family and children, the service is friendly too.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for your positive review and wonderful comments about the Grand Ussu Hotel & Conference Center. We are very pleased that you were satisfied with our service and that this hotel was a comfortable choice for your family vacation. We look forward to welcoming you and your family back again in the future. Best regards, The Management of the Grand Ussu Hotel & Conference Center
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