Grand Zuri BSD City

Hotels
Preferred Partner Plus
8,7
/10
Very Good
5.745 reviews

What Guests Say About Their Stay

Bedroom (126)
Staff Friendliness (122)
Ambiance (118)
Room Space (116)
Endah Y.
9,7
/ 10
Tempat-nya bagus, bersih, indah, dan safety. Petugas ramah. Fasilitas lengkap. Makanan juga enak.
Mega
10,0
/ 10
MasyaaAllah, tabarakallah, bagus banget hotel-nya, pelayanan-nya ramah, sarapan-nya variatif, kamar bersih, menginap 2 malam tidak menyesal. InsyaaAllah kami akan balik lagi, terima kasih Grand Zuri sudah melengkapi liburan kami 😍
Yohanes S.
9,7
/ 10
I always enjoy my stay at this beautiful hotel, especially the renovated rooms, very clean, modern style, and very comfortable. The food is always great, the variety of food is also amazing, very nice taste. This hotel is very good for leisure and business trips because all aspects are supporting our needs.
Y***s
10,0
/ 10
One of the best hotels in town, I love the room, new looking, nice, clean, and comfortable.
Genny T. F.
9,7
/ 10
The best banget deh, 1000% guarantee enggak bakal nyesel. Breakfast-nya juga top banget, kamar bersih, all the best deh. Besok-besok mau lagi ah nginep di sini. Recommended banget enggak bakal nyesel.
In the Area
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Jalan Pahlawan Seribu Kavling Ocean Walk, Blok CBD Lot 6, BSD City., Serpong, Tangerang Selatan, Banten, Indonesia, 15322

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Industrial Design
Grand Zuri BSD City is located in area / city BSD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Zuri BSD City

Jalan Pahlawan Seribu Kavling Ocean Walk, Blok CBD Lot 6, BSD City., Serpong, Tangerang Selatan, Banten, Indonesia, 15322
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Lobby Grand Zuri BSD City
Lobby 2 Grand Zuri BSD City

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Location


Grand Zuri BSD City is located in area / city BSD.

About Grand Zuri BSD City

From business event to corporate gathering, Grand Zuri BSD City provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Zuri BSD City exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Zuri BSD City is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Zuri BSD City.

All facilities in Grand Zuri BSD City

Bar, Cafe and Lounge Grand Zuri BSD City
Bar, Cafe and Lounge
Fitness Center Grand Zuri BSD City
Fitness Center
Functional Hall Grand Zuri BSD City
Functional Hall
Common Space Grand Zuri BSD City
Common Space
Lobby Grand Zuri BSD City
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Early bird breakfast
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Outdoor facilities
  • Outdoor pool
  • Sauna
  • TV lounge

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Transportation

  • Area shuttle
  • Bicycle rental
  • Car rental
  • Shopping center shuttle

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting with surcharge

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Zuri BSD City

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Zuri BSD City
132
Number of floors in Grand Zuri BSD City
9
Another facilities in Grand Zuri BSD City
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Grand Zuri BSD City

What are available facilities at Grand Zuri BSD City?
There are top facilites at Grand Zuri BSD City such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Zuri BSD City?
The standard check-in time at Grand Zuri BSD City is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Zuri BSD City provide breakfast?
Yes, Grand Zuri BSD City provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Zuri BSD City?
Grand Zuri BSD City is a 4.0-star hotel.
How many floors does Grand Zuri BSD City have?
Grand Zuri BSD City has 9 floors.
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More Reviews from Other Guests in Grand Zuri BSD City

Overall Ratings & Reviews Grand Zuri BSD City

Traveloka (5.670)
Other sources (75)
8,7
Very Good
From 5.670 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,7

Location

8,9

Service and Facilites

8,8

People often mention about Grand Zuri BSD City
All
Staff Friendliness (86)
Bedroom (80)
Ambiance (78)
Room Space (76)
Hotel Area (74)
Bathroom (73)
Family Friendly (71)
Variety (71)
Taste (67)
Accessibility (66)
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Traveler Reviews Grand Zuri BSD City

Number of reviews per page
20
40
Customer reviews
an yang
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
The location of the hotel is very good, it is also very clean, and the breakfast is also good. There is a massage in the store, but I booked it too late, I can experience it next time
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for taking the time to share such a wonderful review of your recent stay at Grand Zuri BSD City. I am absolutely delighted to hear that you found our location to be excellent and our hotel clean. It is also fantastic to know that you enjoyed the breakfast we offer. Our team works diligently to provide a comfortable and satisfying experience, and your kind words are a great encouragement to us all. I note your interest in our relaxation service and we are sorry to hear you missed the opportunity to experience it because the booking was full. We highly recommend making a reservation in advance for your next visit, and our team would be more than happy to assist you with that arrangement. We look forward to the pleasure of welcoming you back soon, and ensuring you get to enjoy that relaxing massage! Warm regards, Tana Indrayana General Manager Grand Zuri BSD City
Panca Y. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
everything is ok, just a bit surprised when I entered the room, for the price of 1.2 the floor of the room is not carpeted
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Accommodation's Reply
27 Oct 2025
Dear Panca, Thank you for choosing Grand Zuri BSD City as your accommodation and for taking the time to write a valuable review. We are delighted to hear that your overall stay was "good". Guest satisfaction is our top priority. We have carefully read your comments regarding the flooring. We understand your expectations and apologize for any inconvenience caused by the carpeted floor. We would like to inform you that your room is located on the 5th floor which is the smoking floor (smoking area) as requested during check-in. For this floor, we have intentionally designed a vinyl/parquet floor (no carpet). We have implemented this policy to maintain the cleanliness and hygiene of the guest rooms and to minimize the absorption of cigarette smoke odors that are difficult to eliminate from the carpet. This is for the long-term comfort of all guests staying on this floor. For guests who require a fully carpeted room, we offer carpeting in all non-smoking floors. We sincerely thank you, Panca, for your feedback which will be used to improve our services in the future. We look forward to welcoming you back to Grand Zuri BSD City. And for those who require a non-smoking room, we are happy to accommodate you with carpeted floors. Best regards, Tana Indrayana, General Manager, Grand Zuri BSD City
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S***h
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The room is very clean and tidy, the staff is friendly.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Ladies/Gentlemen, With warm regards from Grand Zuri BSD City! We sincerely thank you for taking the time to write a review of your stay. It is a great pleasure to read your positive review. We are very proud that you were satisfied with our room. Guest cleanliness and comfort are our top priorities and I would like to commend our housekeeping team for doing an excellent job. We believe that sincere and friendly service is the key to a memorable stay. Your review will be a great motivation for our team to continue providing the best service. All of us at Grand Zuri BSD City look forward to welcoming you back again in the future. Best regards, Tana Indrayana General Manager Grand Zuri BSD City
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T***h
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Staff was friendly and helpful to my queries
2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. I’m delighted to hear that our staff were friendly and helpful in assisting with your queries. Your kind words are truly appreciated and will be shared with the team as motivation to continue providing excellent service. We look forward to welcoming you back to Grand Zuri SBD City soon for another pleasant stay. Warm regards, Tana Indrayana General Manager Grand Zuri SBD City
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
the kids were very happy and wanted to stay again
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Accommodation's Reply
09 Oct 2025
Dear Guest, Warmest greetings from Grand Zuri BSD City! Thank you very much for taking the time to share your valuable experience with us. We are truly delighted and happy to read that your children had a wonderful stay at our hotel. Knowing that they want to come back again is the highest compliment for us and is the greatest motivation for the entire team to continue providing the best service, especially for our family guests. We look forward to welcoming you and your family back to Grand Zuri BSD City in the near future to create more wonderful memories. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Reza A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Cool hotel & service
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear valued guest, Thank you very much for taking the time to leave such a positive review of Grand Zuri BSD City. We are very happy and proud to hear that you found our hotel "cool" and that you received satisfactory service. Your praise is the greatest appreciation for our entire team who always strives to provide the best experience for every guest. We look forward to welcoming you back to Grand Zuri BSD City in the near future to provide an equally pleasant stay. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Nursyamsu
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The breakfast menu was beyond expectations, it was really delicious, almost all the food was delicious. It was really cool.
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Accommodation's Reply
01 Oct 2025
Dear Mr. Nursyamsu, Warm greetings from Grand Zuri BSD City! Thank you very much for taking the time to share your memorable stay. We are very pleased and proud to read your positive review, especially regarding our breakfast menu. Your compliments of "beyond expectations" and "really delicious" are a great appreciation for our entire team, especially our culinary team who strives to provide the best dishes every day. Knowing that you enjoy almost all of the food we serve is the biggest motivation for us to continue to maintain and improve the quality. We will make sure this appreciation is conveyed to the entire kitchen and restaurant team. We look forward to welcoming you back to Grand Zuri BSD City in the near future for another memorable experience. Sincerely, Tana Indrayana, General Manager. Grand Zuri BSD City
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b***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
For this price, take a single bed room for a staycation with the family. Friendly service. The extended breakfast hours, from 6:00 AM to 11:00 AM, are very flexible, we think... Awesome.
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Accommodation's Reply
29 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Zuri BSD City! Thank you so much for taking the time to share such a positive review of your staycation experience with your family at our hotel. We are delighted to hear that you were satisfied with our price and the friendly service from our team. It is a source of pride for us that you experienced genuine hospitality, as this is a key standard we always uphold. We are also pleased to learn that our extended weekend breakfast hours from 6:00 AM to 11:00 AM provide greater flexibility and convenience for you and your family. We understand that vacation time is precious, and we want to ensure every guest can enjoy it without being rushed. We look forward to welcoming you and your family back to our home again in the future. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Sarifah H.
icon-Business
Business
icon-origin-TRAVELOKA
9,6
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, delicious and varied food
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Accommodation's Reply
01 Oct 2025
Dear Ms. Sarifah, Warm greetings from Grand Zuri BSD City! Thank you very much for taking the time to share your positive experience. We are delighted to read your review. It is a pleasure to hear that you were satisfied with the friendliness of the staff, the cleanliness of the room, and the delicious and varied dishes served. Your praise is the highest appreciation for our entire team who always strives to provide the best service for every guest. I will be sure to convey your appreciation to the entire team, especially our housekeeping and culinary teams, as motivation to continue maintaining and improving the quality of our service. We look forward to welcoming you back to Grand Zuri BSD City in the future. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The hotel is nice and clean, suitable for families.
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you very much for taking the time to leave a positive review regarding your stay at Grand Zuri BSD City. We are very happy to hear that you found our hotel nice, clean, and family-friendly. Cleanliness and comfort are our top priorities, and it is a pleasure to know that our efforts have provided a pleasant experience for you and your family. We strive to create a friendly and comfortable atmosphere for every guest, especially for families who want to enjoy quality time together. We look forward to welcoming you and your family back to Grand Zuri BSD City in the near future. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Room is good, the staff is really nice, it's a wonderful place to stay
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Accommodation's Reply
17 Sep 2025
Dear valued guest, Thank you for your wonderful review! We are so pleased to hear that you enjoyed your room and that our staff made your stay a pleasant one. It was a pleasure to have you with us. We look forward to welcoming you back to Grand Zuri BSD City in the near future. Warm regards, Tana Indrayana General Manager Grand Zuri BSD City
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Grand Zuri Hotel is very comfortable, the staff are friendly, the rooms are clean, and the variety of food at breakfast is very diverse.
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Thank you very much for your wonderful review. We are very happy to hear that you enjoyed the comfort of our hotel, the hospitality of our staff, the cleanliness of our rooms, and the variety of breakfast options. It is our pride to have provided you with a pleasant stay. We look forward to welcoming you back to Grand Zuri BSD City in the near future. Best regards, Tana Indrayana, General Manager, Grand Zuri BSD City
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s***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The food is delicious. It's quiet, and the staff are all very helpful. It would be an interesting choice for a staycation.
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Zuri BSD City! Thank you very much for taking the time to leave such a positive review regarding your experience with us. We are delighted to hear that you enjoyed the variety of food we serve. Your praise is a great tribute to our culinary team, who always strive to provide the best. We are also very pleased to know that you enjoyed the calm atmosphere of the hotel and received satisfactory service from our entire team. Providing comfort and sincere assistance to every guest is our top priority. We are proud that Grand Zuri BSD City has been an attractive choice in your heart for your next staycation. We assure you that we will welcome you back with open arms and an equally memorable experience. Once again, thank you for your review and recommendation. See you on your next visit! Sincerely, Tana Indrayana, General Manager. Grand Zuri BSD City
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 7 week(s) ago
Good stay, helpful staff, clean room, overall okay!
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Accommodation's Reply
11 Sep 2025
Dear valued guest, Thank you very much for your positive review. We are very happy that you enjoyed your stay at Grand Zuri BSD City and were satisfied with our service. Our staff always strives to provide the best, and we are proud to know that they were able to assist you during your stay. Room cleanliness is our top priority, and we are grateful that you appreciate our team's efforts. Reviews like this motivate us to continue improving the quality of our services and facilities. We look forward to welcoming you back to Grand Zuri BSD City in the near future. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Christin m. d.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
This is my second time staying here, recommended😍
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Accommodation's Reply
09 Sep 2025
Dear Mrs. Christin, Thank you for taking the time to rate our hotel. We are very happy that you had a good and pleasant experience during your stay at Grand Zuri BSD City. We look forward to welcoming you back to our hotel for your next visit. Regards, Tana Indrayana, General Manager
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Muhammad N. L.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Great, nice, and perfect for events or activities in BSD. Clean hotel, delicious food.
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Accommodation's Reply
06 Sep 2025
Dear Mr. Muhammad, Thank you very much for taking the time to share your experience at Grand Zuri BSD City. We are very happy and proud to read your positive review. It is an honor for us to know that you rated our hotel "Great, nice, and good for events or activities in BSD." Your praise for the cleanliness of the hotel and the taste of the food we serve is the highest appreciation for our entire team who always works hard to provide the best service. We are committed to continuing to be a comfortable and satisfying location of choice for our guests, whether for business, events, or leisure. We look forward to welcoming you back to Grand Zuri BSD City in the near future. Warm regards, Tana Indrayana. General Manager. Grand Zuri BSD City
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Ira S.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
Friendly n Accomodating staff, room was comfy, B'fast was delicious😋
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Accommodation's Reply
25 Aug 2025
Dear Madam Ira, Thank you for your wonderful review! We are so glad to hear that you had a great experience with us at Grand Zuri BSD City. It's a true pleasure to know that you found our staff friendly and accommodating, and that you enjoyed the comfort of your room and our delicious breakfast. Your kind words mean a lot to our team, as we strive to provide the best service and experience for every guest. We look forward to welcoming you back again soon. Warm regards, Tana Indrayana General Manager Grand Zuri BSD City
A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
So happy staycation here, very comfortable for pregnant women like me
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Accommodation's Reply
07 Aug 2025
Dear Madam, Thank you very much for this wonderful and valuable review. We are very happy to hear that you enjoyed your staycation at Grand Zuri BSD City and felt comfortable, especially during your pregnancy. Guest comfort and satisfaction are our top priorities. It is a pleasure for us to know that the services and facilities we provide have created a pleasant experience for you. We look forward to welcoming you back to Grand Zuri BSD City for an even more memorable experience next time. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 12 week(s) ago
Fast check-in and check-out service. Good job.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Sir/Madam, Thank you very much for your positive review. We are very pleased to hear that you were satisfied with the speed of check-in and check-out at Grand Zuri BSD City. We are always committed to providing an efficient and comfortable experience for every guest, and feedback like this is a great motivation for our team. We look forward to welcoming you back soon for an equally great, or even better, stay. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Denni h. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
The hotel staff are friendly, the service is good, the check-in and check-out times are fast.
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Accommodation's Reply
07 Aug 2025
Dear Mr. Denni, Thank you very much for your positive review of Grand Zuri BSD City. We are very happy to hear that you had a pleasant stay and were satisfied with the hospitality of our staff, as well as the good service, especially the fast check-in and check-out process. Your comments are a valuable motivation for us to continue providing the best service to every guest. We look forward to your return visit to Grand Zuri BSD City. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Exterior 4 Grand Zuri BSD City

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Zuri BSD City

Traveloka (5.670)
Other sources (75)
8,7
Very Good
From 5.670 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,7

Location

8,9

Service and Facilites

8,8

People often mention about Grand Zuri BSD City
All
Staff Friendliness (86)
Bedroom (80)
Ambiance (78)
Room Space (76)
Hotel Area (74)
Bathroom (73)
Family Friendly (71)
Variety (71)
Taste (67)
Accessibility (66)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Zuri BSD City

Number of reviews per page
20
40
Customer reviews
an yang
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
The location of the hotel is very good, it is also very clean, and the breakfast is also good. There is a massage in the store, but I booked it too late, I can experience it next time
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for taking the time to share such a wonderful review of your recent stay at Grand Zuri BSD City. I am absolutely delighted to hear that you found our location to be excellent and our hotel clean. It is also fantastic to know that you enjoyed the breakfast we offer. Our team works diligently to provide a comfortable and satisfying experience, and your kind words are a great encouragement to us all. I note your interest in our relaxation service and we are sorry to hear you missed the opportunity to experience it because the booking was full. We highly recommend making a reservation in advance for your next visit, and our team would be more than happy to assist you with that arrangement. We look forward to the pleasure of welcoming you back soon, and ensuring you get to enjoy that relaxing massage! Warm regards, Tana Indrayana General Manager Grand Zuri BSD City
Panca Y. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
everything is ok, just a bit surprised when I entered the room, for the price of 1.2 the floor of the room is not carpeted
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Accommodation's Reply
27 Oct 2025
Dear Panca, Thank you for choosing Grand Zuri BSD City as your accommodation and for taking the time to write a valuable review. We are delighted to hear that your overall stay was "good". Guest satisfaction is our top priority. We have carefully read your comments regarding the flooring. We understand your expectations and apologize for any inconvenience caused by the carpeted floor. We would like to inform you that your room is located on the 5th floor which is the smoking floor (smoking area) as requested during check-in. For this floor, we have intentionally designed a vinyl/parquet floor (no carpet). We have implemented this policy to maintain the cleanliness and hygiene of the guest rooms and to minimize the absorption of cigarette smoke odors that are difficult to eliminate from the carpet. This is for the long-term comfort of all guests staying on this floor. For guests who require a fully carpeted room, we offer carpeting in all non-smoking floors. We sincerely thank you, Panca, for your feedback which will be used to improve our services in the future. We look forward to welcoming you back to Grand Zuri BSD City. And for those who require a non-smoking room, we are happy to accommodate you with carpeted floors. Best regards, Tana Indrayana, General Manager, Grand Zuri BSD City
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S***h
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The room is very clean and tidy, the staff is friendly.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Ladies/Gentlemen, With warm regards from Grand Zuri BSD City! We sincerely thank you for taking the time to write a review of your stay. It is a great pleasure to read your positive review. We are very proud that you were satisfied with our room. Guest cleanliness and comfort are our top priorities and I would like to commend our housekeeping team for doing an excellent job. We believe that sincere and friendly service is the key to a memorable stay. Your review will be a great motivation for our team to continue providing the best service. All of us at Grand Zuri BSD City look forward to welcoming you back again in the future. Best regards, Tana Indrayana General Manager Grand Zuri BSD City
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T***h
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Staff was friendly and helpful to my queries
2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. I’m delighted to hear that our staff were friendly and helpful in assisting with your queries. Your kind words are truly appreciated and will be shared with the team as motivation to continue providing excellent service. We look forward to welcoming you back to Grand Zuri SBD City soon for another pleasant stay. Warm regards, Tana Indrayana General Manager Grand Zuri SBD City
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
the kids were very happy and wanted to stay again
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Accommodation's Reply
09 Oct 2025
Dear Guest, Warmest greetings from Grand Zuri BSD City! Thank you very much for taking the time to share your valuable experience with us. We are truly delighted and happy to read that your children had a wonderful stay at our hotel. Knowing that they want to come back again is the highest compliment for us and is the greatest motivation for the entire team to continue providing the best service, especially for our family guests. We look forward to welcoming you and your family back to Grand Zuri BSD City in the near future to create more wonderful memories. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Reza A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Cool hotel & service
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear valued guest, Thank you very much for taking the time to leave such a positive review of Grand Zuri BSD City. We are very happy and proud to hear that you found our hotel "cool" and that you received satisfactory service. Your praise is the greatest appreciation for our entire team who always strives to provide the best experience for every guest. We look forward to welcoming you back to Grand Zuri BSD City in the near future to provide an equally pleasant stay. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Nursyamsu
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The breakfast menu was beyond expectations, it was really delicious, almost all the food was delicious. It was really cool.
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Accommodation's Reply
01 Oct 2025
Dear Mr. Nursyamsu, Warm greetings from Grand Zuri BSD City! Thank you very much for taking the time to share your memorable stay. We are very pleased and proud to read your positive review, especially regarding our breakfast menu. Your compliments of "beyond expectations" and "really delicious" are a great appreciation for our entire team, especially our culinary team who strives to provide the best dishes every day. Knowing that you enjoy almost all of the food we serve is the biggest motivation for us to continue to maintain and improve the quality. We will make sure this appreciation is conveyed to the entire kitchen and restaurant team. We look forward to welcoming you back to Grand Zuri BSD City in the near future for another memorable experience. Sincerely, Tana Indrayana, General Manager. Grand Zuri BSD City
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b***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
For this price, take a single bed room for a staycation with the family. Friendly service. The extended breakfast hours, from 6:00 AM to 11:00 AM, are very flexible, we think... Awesome.
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Accommodation's Reply
29 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Zuri BSD City! Thank you so much for taking the time to share such a positive review of your staycation experience with your family at our hotel. We are delighted to hear that you were satisfied with our price and the friendly service from our team. It is a source of pride for us that you experienced genuine hospitality, as this is a key standard we always uphold. We are also pleased to learn that our extended weekend breakfast hours from 6:00 AM to 11:00 AM provide greater flexibility and convenience for you and your family. We understand that vacation time is precious, and we want to ensure every guest can enjoy it without being rushed. We look forward to welcoming you and your family back to our home again in the future. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Sarifah H.
icon-Business
Business
icon-origin-TRAVELOKA
9,6
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, delicious and varied food
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Accommodation's Reply
01 Oct 2025
Dear Ms. Sarifah, Warm greetings from Grand Zuri BSD City! Thank you very much for taking the time to share your positive experience. We are delighted to read your review. It is a pleasure to hear that you were satisfied with the friendliness of the staff, the cleanliness of the room, and the delicious and varied dishes served. Your praise is the highest appreciation for our entire team who always strives to provide the best service for every guest. I will be sure to convey your appreciation to the entire team, especially our housekeeping and culinary teams, as motivation to continue maintaining and improving the quality of our service. We look forward to welcoming you back to Grand Zuri BSD City in the future. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The hotel is nice and clean, suitable for families.
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you very much for taking the time to leave a positive review regarding your stay at Grand Zuri BSD City. We are very happy to hear that you found our hotel nice, clean, and family-friendly. Cleanliness and comfort are our top priorities, and it is a pleasure to know that our efforts have provided a pleasant experience for you and your family. We strive to create a friendly and comfortable atmosphere for every guest, especially for families who want to enjoy quality time together. We look forward to welcoming you and your family back to Grand Zuri BSD City in the near future. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Room is good, the staff is really nice, it's a wonderful place to stay
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Accommodation's Reply
17 Sep 2025
Dear valued guest, Thank you for your wonderful review! We are so pleased to hear that you enjoyed your room and that our staff made your stay a pleasant one. It was a pleasure to have you with us. We look forward to welcoming you back to Grand Zuri BSD City in the near future. Warm regards, Tana Indrayana General Manager Grand Zuri BSD City
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Grand Zuri Hotel is very comfortable, the staff are friendly, the rooms are clean, and the variety of food at breakfast is very diverse.
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Thank you very much for your wonderful review. We are very happy to hear that you enjoyed the comfort of our hotel, the hospitality of our staff, the cleanliness of our rooms, and the variety of breakfast options. It is our pride to have provided you with a pleasant stay. We look forward to welcoming you back to Grand Zuri BSD City in the near future. Best regards, Tana Indrayana, General Manager, Grand Zuri BSD City
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s***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The food is delicious. It's quiet, and the staff are all very helpful. It would be an interesting choice for a staycation.
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Accommodation's Reply
17 Sep 2025
Dear Sir/Madam, Warm greetings from Grand Zuri BSD City! Thank you very much for taking the time to leave such a positive review regarding your experience with us. We are delighted to hear that you enjoyed the variety of food we serve. Your praise is a great tribute to our culinary team, who always strive to provide the best. We are also very pleased to know that you enjoyed the calm atmosphere of the hotel and received satisfactory service from our entire team. Providing comfort and sincere assistance to every guest is our top priority. We are proud that Grand Zuri BSD City has been an attractive choice in your heart for your next staycation. We assure you that we will welcome you back with open arms and an equally memorable experience. Once again, thank you for your review and recommendation. See you on your next visit! Sincerely, Tana Indrayana, General Manager. Grand Zuri BSD City
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 7 week(s) ago
Good stay, helpful staff, clean room, overall okay!
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Accommodation's Reply
11 Sep 2025
Dear valued guest, Thank you very much for your positive review. We are very happy that you enjoyed your stay at Grand Zuri BSD City and were satisfied with our service. Our staff always strives to provide the best, and we are proud to know that they were able to assist you during your stay. Room cleanliness is our top priority, and we are grateful that you appreciate our team's efforts. Reviews like this motivate us to continue improving the quality of our services and facilities. We look forward to welcoming you back to Grand Zuri BSD City in the near future. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Christin m. d.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
This is my second time staying here, recommended😍
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Accommodation's Reply
09 Sep 2025
Dear Mrs. Christin, Thank you for taking the time to rate our hotel. We are very happy that you had a good and pleasant experience during your stay at Grand Zuri BSD City. We look forward to welcoming you back to our hotel for your next visit. Regards, Tana Indrayana, General Manager
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Muhammad N. L.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Great, nice, and perfect for events or activities in BSD. Clean hotel, delicious food.
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Accommodation's Reply
06 Sep 2025
Dear Mr. Muhammad, Thank you very much for taking the time to share your experience at Grand Zuri BSD City. We are very happy and proud to read your positive review. It is an honor for us to know that you rated our hotel "Great, nice, and good for events or activities in BSD." Your praise for the cleanliness of the hotel and the taste of the food we serve is the highest appreciation for our entire team who always works hard to provide the best service. We are committed to continuing to be a comfortable and satisfying location of choice for our guests, whether for business, events, or leisure. We look forward to welcoming you back to Grand Zuri BSD City in the near future. Warm regards, Tana Indrayana. General Manager. Grand Zuri BSD City
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Ira S.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
Friendly n Accomodating staff, room was comfy, B'fast was delicious😋
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Accommodation's Reply
25 Aug 2025
Dear Madam Ira, Thank you for your wonderful review! We are so glad to hear that you had a great experience with us at Grand Zuri BSD City. It's a true pleasure to know that you found our staff friendly and accommodating, and that you enjoyed the comfort of your room and our delicious breakfast. Your kind words mean a lot to our team, as we strive to provide the best service and experience for every guest. We look forward to welcoming you back again soon. Warm regards, Tana Indrayana General Manager Grand Zuri BSD City
A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
So happy staycation here, very comfortable for pregnant women like me
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Accommodation's Reply
07 Aug 2025
Dear Madam, Thank you very much for this wonderful and valuable review. We are very happy to hear that you enjoyed your staycation at Grand Zuri BSD City and felt comfortable, especially during your pregnancy. Guest comfort and satisfaction are our top priorities. It is a pleasure for us to know that the services and facilities we provide have created a pleasant experience for you. We look forward to welcoming you back to Grand Zuri BSD City for an even more memorable experience next time. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 12 week(s) ago
Fast check-in and check-out service. Good job.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Sir/Madam, Thank you very much for your positive review. We are very pleased to hear that you were satisfied with the speed of check-in and check-out at Grand Zuri BSD City. We are always committed to providing an efficient and comfortable experience for every guest, and feedback like this is a great motivation for our team. We look forward to welcoming you back soon for an equally great, or even better, stay. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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Denni h. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
The hotel staff are friendly, the service is good, the check-in and check-out times are fast.
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Accommodation's Reply
07 Aug 2025
Dear Mr. Denni, Thank you very much for your positive review of Grand Zuri BSD City. We are very happy to hear that you had a pleasant stay and were satisfied with the hospitality of our staff, as well as the good service, especially the fast check-in and check-out process. Your comments are a valuable motivation for us to continue providing the best service to every guest. We look forward to your return visit to Grand Zuri BSD City. Sincerely, Tana Indrayana, General Manager, Grand Zuri BSD City
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