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Grand Zuri Hotel Pekanbaru
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Grand Zuri Hotel Pekanbaru
Hotels
Preferred Partner
8,4
/10
Very Good
4.557 reviews
What Guests Say About Their Stay
Bedroom (72)
Staff Friendliness (71)
Bathroom (62)
Ambiance (60)
Laura
9,7
/ 10
The hotel is clean. The location is the easiest way to get to another place and easy to find. The food is great. Many variation of foods. Nice environment and service
Cicilia B.
9,1
/ 10
Good location, clean and comfort room
Arifin C.
10,0
/ 10
They gave me an upgrade from superior to deluxe room, nice.
Syafrizal Syafrizal
8,5
/ 10
Receptions as name as Yadi is a good and familiar. We enjoy the room and best hotel near the city. Thanks.
Reza f. m.
8,5
/ 10
As expected, fast and also reliable.
In the Area
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Jl. Teuku Umar No. 7 Pekanbaru, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Modern Design
Located accross Shopping Spot
Child-friendly Swimming Pool
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Available Room Types in Grand Zuri Hotel Pekanbaru
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Per room per night (excl. taxes & fees)
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What's around Grand Zuri Hotel Pekanbaru
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Jl. Teuku Umar No. 7 Pekanbaru, Pekanbaru City Center, Pekanbaru, Riau, Indonesia, 28141
Discover More About Grand Zuri Hotel Pekanbaru
note: hotel was previously named Grand Zuri Pekanbaru
Location
Staying at Grand Zuri Hotel Pekanbaru is a good choice when you are visiting Pekanbaru City Center.
About Grand Zuri Hotel Pekanbaru
Not only located within easy reach of various places of interests for your adventure, but staying at Grand Zuri Hotel Pekanbaru will also give you a pleasant stay.
Grand Zuri Hotel Pekanbaru is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
Grand Zuri Hotel Pekanbaru is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Grand Zuri Hotel Pekanbaru provides a pleasant accommodation for your stay.
From business event to corporate gathering, Grand Zuri Hotel Pekanbaru provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Grand Zuri Hotel Pekanbaru is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Grand Zuri Hotel Pekanbaru, a wonderful accommodation for your family holiday.
Experience a unique stay at the historical building of Grand Zuri Hotel Pekanbaru, which you rarely find in other places.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Zuri Hotel Pekanbaru.
If you plan to have a long-term stay, staying at Grand Zuri Hotel Pekanbaru is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Grand Zuri Hotel Pekanbaru is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Grand Zuri Hotel Pekanbaru will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Zuri Hotel Pekanbaru is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Zuri Hotel Pekanbaru exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Grand Zuri Hotel Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Grand Zuri Hotel Pekanbaru.
All facilities in Grand Zuri Hotel Pekanbaru
Swimming Pool
Fitness Center
Lobby
Restaurant
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Continental breakfast
- Dining area
- Early bird breakfast
- Fullboard with drinks
- Fullboard with non-alcoholic drinks
- Free breakfast
- Halfboard with non-alcoholic drinks
- No alcohol
- Set menu dinner
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Business Facilities
- Meeting facilities
- Photocopier
- Projector
Transportation
- Airport transfer
- Car rental
Things to Do
- Fitness center
- Outdoor pool
Connectivity
- Free WiFi
Accessibilty
- Accessible parking
Sports and Recreations
- Fitness center
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Grand Zuri Hotel Pekanbaru
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
General Check-in Instructions
Dear Valued Guest, Please be informed that additional breakfast charges will apply for children above 120 cm. They will be charged the full fee of 130.000 IDR (Not based on age). Thank You
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Grand Zuri Hotel Pekanbaru | 119 |
Number of floors in Grand Zuri Hotel Pekanbaru | 9 |
Another facilities in Grand Zuri Hotel Pekanbaru | Restaurant with AC, A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner |
Frequently asked question in Grand Zuri Hotel Pekanbaru
What are available facilities at Grand Zuri Hotel Pekanbaru?
There are top facilites at Grand Zuri Hotel Pekanbaru such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Zuri Hotel Pekanbaru?
The standard check-in time at Grand Zuri Hotel Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Zuri Hotel Pekanbaru provide breakfast?
Yes, Grand Zuri Hotel Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Grand Zuri Hotel Pekanbaru
Traveloka (4.557)
8,4
Very Good
From 4.557 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,4
Meal
8,4
Location
8,7
Service and Facilites
8,5
People often mention about Grand Zuri Hotel Pekanbaru
All
Bedroom (51)
Staff Friendliness (47)
Bathroom (47)
Distance to City Center (45)
Ambiance (43)
Room Space (41)
Variety (39)
Hotel Area (37)
Accessibility (36)
Taste (36)
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Traveler Reviews Grand Zuri Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
hj
hendro j.
8,7
/10
Reviewed 2 day(s) ago
Kamar yang saya dapat kurang kedap, kalau malam kedengaran berisik dari kamar yang lain, suara orang dan kadang suara kursi, langkah kaki orang.
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andreas b. s. a.
Business
10,0
/10
Reviewed 5 day(s) ago
The hotel staff is very friendly and helpful, the breakfast is delicious and varied, the location is strategic.
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Accommodation's Reply
26 May 2025
Dear Mr. Andreas B. S. A., Thank you for your positive review regarding your stay at Hotel Grand Zuri Pekanbaru. We greatly appreciate your appreciation for the friendliness and helpfulness of our staff, the delicious variety of breakfast, and the strategic location of our hotel. Comments like these are a great motivation for our team to continue to maintain the quality of service and facilities that we offer. We are proud to be able to meet your expectations in terms of staff friendliness, culinary, and location comfort. We look forward to welcoming you back on the next occasion to provide an even better stay experience. Our team is always ready to provide the best service for your comfort, convey our warm greetings to all family members at home. Tight grip,. Antonius Budiono. General Manager
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W***i
Leisure
10,0
/10
Reviewed 6 day(s) ago
very satisfying for the room, staff service, room facilities, breakfast menu is very delicious, everything is ok, good and satisfying
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Accommodation's Reply
27 May 2025
Dear Valued Guest, We are very touched to receive your excellent review and perfect 10/10 rating! The review that all aspects from the room, staff service, facilities, to the breakfast menu are all "ok, good, and satisfying" is the highest award for us. The Grand Zuri Pekanbaru Team is proud to know that your stay was so pleasant. Our commitment to provide complete service with the highest standards is truly paid off through this review. We will continue to maintain and improve the quality of this service. Can't wait to provide a more special experience on your next visit. Close hand,. Antonius Budiono. General Manager
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SR
SUTAN R. S.
Business
10,0
/10
Reviewed 1 week(s) ago
Since February, Grandzuri has become my second stopover while I have work in the Riau area. I never get bored of staying here, even repeatedly. The hotel staff already knows me. Starting from the good service, all the hotel staff are friendly, the food is delicious. Overall, all the best.
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Accommodation's Reply
21 May 2025
Dear Mr. Sutan R. S., It is truly an honor for us at Hotel Grand Zuri Pekanbaru to receive such a warm review from you. We are deeply touched to learn that since February, our hotel has become your “second home” during your business trip in Riau. Your commitment to always come back to us is a testament to the invaluable trust, and we cannot thank you enough for this. We are very pleased to hear your experience highlighting: Our team’s consistent and friendly service (to the point that they already know your arrival - it makes us smile!). The quality of the food that is satisfying, both in the restaurant and through room service (the photos of the food that you have attached look very appetizing!). The comfort of the room as a work and relaxation space (the photos of your desk with a calm atmosphere and your moments of relaxation truly reflect the atmosphere that we want to present to our guests). Our team will continue to innovate, both in services, facilities, and culinary so that every visit of yours remains special. Especially for room service, we will add some new menus in the near future, and we hope that you are willing to try them on your next visit, convey our warm regards to all family members at home. Hands on, Antonius Budiono. General Manager
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OA
Oscar A. P.
9,7
/10
Reviewed 1 week(s) ago
Good [Engaging opening line][Tell us about your stay] ]Atmosphere/Facilities: [Describe the hotel's atmosphere and facilities] ]Food: [Share your thoughts about the food provided] ]Staff Assistance: [Tell us about your experience with the hotel staff] ]Highlights: [Mention things that made your stay special] ]Price: [Give your thoughts about the value for the price paid] ]Location: [Describe the location of the hotel, e.g. strategic location close to.]
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Accommodation's Reply
21 May 2025
Hello Bro Oscar A. P. Thank you in advance for taking the time to provide a review on this platform regarding the moment of staying at Grand Zuri Pekanbaru some time ago, seeing the review given is very identical to the characteristics of a person who understands the world of IT very well, but the message conveyed we can understand well. We hope that on the next visit we can have the opportunity to interact directly with Bro Oscar, see you again at Grand Zuri Pekanbaru. Hands on, Antonius Budiono. General Manager
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FT
Fitra T. S.
9,4
/10
Reviewed 1 week(s) ago
The location is close to the mall and lots of food. So it's easy to just walk.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr./Mrs. Fitra T. S., Thank you for taking the time to share your review of your stay at Hotel Grand Zuri Pekanbaru. We are very pleased to know that our hotel's strategic location, which is close to shopping and culinary centers, provides convenience and comfort during your stay. Guest comfort and satisfaction are our top priorities, and reviews like this motivate our team to continue to maintain and improve our services. We look forward to welcoming you back to Hotel Grand Zuri Pekanbaru for a more enjoyable stay. Should you have any special needs or further questions, please do not hesitate to contact us directly. Warm regards, Antonius Budiono. General Manager
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AM
Ahmad M.
Leisure
8,5
/10
Reviewed 2 week(s) ago
The extra breakfast rate for a 10 year old child is too expensive, 130 thousand per person.
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Accommodation's Reply
17 May 2025
Dear Mr. Ahmad M., We would like to thank you for your review. We greatly appreciate the feedback from our guests as part of our efforts to continuously improve our services. Here are the provisions for children's breakfast that apply at the Grand Zuri Pekanbaru Hotel which we believe that this information is also very meaningful for our other guests. - Height> 120cm: adult rate (IDR 130 thousand) - Age> 5 years & height <120cm: 50% adult rate (IDR 65 thousand). We implement this policy by considering the variety of complete dishes available and the consumption needs of each guest, so we strongly believe it is worth the price paid, but we always evaluate the policy for guest comfort, If you have further questions, our team is ready to help. See you again at Grand Zuri Pekanbaru, convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager
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RS
Rita S. D. M.
10,0
/10
Reviewed 2 week(s) ago
Satisfied with the condition of the hotel. Friendly staff. Clean place. Good food.
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Accommodation's Reply
17 May 2025
Dear Mrs. Rita S. D. M., Warm greetings from Hotel Grand Zuri Pekanbaru! We would like to express our deepest gratitude for the time you have taken to provide a review of your stay on May 12–14, 2025. It is a pleasure for us to know that you are satisfied with the hotel facilities, enjoyed our dishes, and felt the friendliness of our staff. Cleanliness and sincere service are our top priorities, and your review is an encouragement for our team to continue to provide the best. Your satisfaction is our greatest reward, and we look forward to welcoming you back on another occasion for a more enjoyable stay. If there is anything we can improve, please do not hesitate to let us know. Once again, thank you for choosing Hotel Grand Zuri Pekanbaru. We greatly appreciate your trust, convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager
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L***a
Leisure
9,7
/10
Reviewed 2 week(s) ago
Overall very satisfied, but for breakfast a little disappointing about the Indomie noodles which are too stiff and the western menu which is not suitable for the tongue, yesterday I saw the lady who cooked the noodles and eggs was overwhelmed because there was no one to help, so cooking and serving it to customers was a struggle, it would be better if there were some staff on standby to help them deliver food to the customer's table, the swimming pool is very child-friendly and uses hot water
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Accommodation's Reply
15 May 2025
Dear Guest, Thank you for your valuable review and feedback regarding your stay at Hotel Grand Zuri Pekanbaru. We greatly appreciate your appreciation for the overall service and the child-friendly swimming pool facilities with warm water. However, we also apologize for the inconvenience you experienced while enjoying breakfast, especially regarding the Indomie noodle dishes that were not suitable and the Western menu that did not suit your taste. We also noted the shortcomings in terms of the speed of service that you conveyed. This input is our priority to immediately evaluate and improve, including optimizing the process of serving dishes and reviewing menu variations. We are committed to continuously improving the quality of service, including the guest dining experience. Hopefully the positive impression from other aspects can be considered for your return visit in the future. Once again, thank you for your trust and constructive feedback. We greatly appreciate your input as part of our improvement. Closest regards,. Antonius Budiono. General Manager
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RRionita
10,0
/10
Reviewed 3 week(s) ago
Recommended hotel and suitable for families
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Mr./Mrs. RRionita M. S., Warm greetings from the extended family of Hotel Grand Zuri Pekanbaru! We are very grateful for your positive review and recommendation. It is a great pleasure to know that you enjoyed the comfort of staying with your family at our hotel. Being a family-friendly accommodation and recommended by guests like you is a source of pride for us. We always strive to provide the best accommodation experience for all guests, including facilities and services that are suitable for family needs. Your review is a motivation for our team to continue to improve the quality of service. Don't forget, we look forward to your next visit and your family. Do not hesitate to let us know if there are any special needs that we can fulfill to make your family vacation even more memorable, convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager
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H***a
Business
10,0
/10
Reviewed 3 week(s) ago
Check in was fast. Hotel staff was friendly. Bathroom was clean.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Sir/Madam, On behalf of the entire Hotel Grand Zuri Pekanbaru team, I would like to express my deepest gratitude for the positive review that you have shared. We are very pleased to know that your stay went well, starting from the fast check-in process, friendly staff service, to the cleanliness of the bathroom that met your expectations. Comments like this are a great motivation for us to continue to provide the best service to every guest. Our team is committed to maintaining this consistency, and we hope to welcome you back to Hotel Grand Zuri Pekanbaru on the next occasion, convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager
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I***n
5,8
/10
Reviewed 3 week(s) ago
An unpleasant odor came from the bathroom.
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Accommodation's Reply
13 May 2025
Dear Mr./Mrs. I*n,*Warm greetings from Hotel Grand Zuri Pekanbaru! First of all, we would like to express our deepest apologies for the inconvenience you experienced due to the unpleasant odor from the bathroom during your stay at our hotel. Your complaint is highly appreciated because it helps us to continuously improve the quality of our services. We have followed up on this report with the relevant team to immediately trace and resolve the source of the problem, including a thorough inspection of the water pipes and room cleanliness. The standard of cleanliness and guest comfort is our top priority, and we will not allow this incident to happen again. If you are willing to give us a second chance, we will ensure that you get a much better stay experience on your next visit, see you again at Grand Zuri Pekanbaru, convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager
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D***a
9,4
/10
Reviewed 4 week(s) ago
The room is ok, but I think the breakfast is lacking for that price.
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Accommodation's Reply
06 May 2025
Dear Mr./Mrs. D*a, Thank you for taking the time to provide a review of your stay at Hotel Grand Zuri Pekanbaru. We greatly appreciate your feedback, especially regarding the quality of our breakfast. We understand that your expectations for the variety or taste of our breakfast menu may not have been fully met. For your information, we have compiled a diverse daily menu cycle designed to meet the nutritional needs of various guest segments. However, we will continue to review our menu composition based on this valuable feedback, including the choice of dishes and the quality of their presentation. On the other hand, we are pleased to know that our rooms meet your expectations. This is a motivation for our team to continue to maintain these standards of comfort. We look forward to welcoming you back and providing a better experience on your next visit, convey our warm greetings to all family members at home. Tight hugs, Antonius Budiono. General Manager
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H
Hendrawan
Transit
10,0
/10
Reviewed 5 week(s) ago
The staff service is friendly, the rooms are clean
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Accommodation's Reply
22 Apr 2025
Dear Mr. Hendrawan, Warm greetings from the extended family of Hotel Grand Zuri Pekanbaru! We greatly appreciate the time you have taken to provide a review of your stay experience. A short but meaningful review of the friendliness of our staff and the cleanliness of the room makes us very happy. Positive comments like this are a great motivation for our team to continue to maintain and improve our service standards. We are very pleased to know that you felt the friendliness of our staff and enjoyed the clean room during your stay. We hope to continue to provide a pleasant stay experience for you in the next opportunity. Our team is always ready to provide the best service for your comfort. Thank you once again for your appreciation. We look forward to welcoming you back to Hotel Grand Zuri Pekanbaru. Hands on, Antonius Budiono. General Manager
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HD
Helvin D. T.
10,0
/10
Reviewed 6 week(s) ago
comfortable and peaceful. friendly clean
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Helvin D. T. Warm greetings from Hotel Grand Zuri Pekanbaru! We are very grateful for your brief but meaningful review. The words "comfortable and peaceful" and "clean and friendly" that you conveyed are the most beautiful appreciation for our team. Even happier with the perfect rating of 10/10 that you gave - this is a great motivation for us to continue to consistently provide the best service. We are very happy to know that your stay experience is in accordance with expectations. Our commitment to maintaining cleanliness, friendly staff, and a peaceful atmosphere will continue to be improved. Hopefully this good impression can continue until your next visit. We and the entire team are always waiting for your return to Hotel Grand Zuri Pekanbaru. Hands on, Antonius Budiono. General Manager
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I***h
10,0
/10
Reviewed 6 week(s) ago
very comfortable, close access to everywhere, the best laa
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Accommodation's Reply
17 Apr 2025
Dear Guest, Warm greetings from the extended family of Hotel Grand Zuri Pekanbaru! We are very grateful and thankful for the short but meaningful review and the perfect 10/10 rating that you have given. Your happiness in feeling comfortable during your stay and your satisfaction with our strategic location is the biggest motivation for our team to continue to provide the best service. Positive reviews like this mean a lot to us, especially the sentence "the best laa" 😍😍😍 which makes us smile proudly. We will continue to maintain and improve the quality of our services and facilities. Don't forget, we look forward to your return to Hotel Grand Zuri Pekanbaru for another special stay experience, convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager
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F***a
Transit
9,7
/10
Reviewed 6 week(s) ago
positive review =
- many food variants and very delicious.
- friendly hotel staff.
- the hotel location is very close to Pekanbaru mall, mini market and very easy to find food and drinks
negative review =
- the type of room I booked at the Grand Zuri Hotel PKU is superior and there is no mini fridge facility, I thought there was, because this is a 4-star hotel, my experience at previous 4-star hotels always had a mini fridge even though the room type was superior (you can DM by email or contact person if you need clarification). my suggestion is to upgrade the room facilities.
- the room is not soundproof :(, because you can hear the thumping mattress + the sound in the next room. btw the room I booked (room 705) might be able to help check.
conclusion: if you want a staycation at PKU, Grand Zuri is in the comfortable & approved category.
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Accommodation's Reply
17 Apr 2025
Dear Guest, Warm greetings from Hotel Grand Zuri Pekanbaru! Thank you for taking the time to share your stay experience with us. We are very pleased to know that you enjoyed the variety of delicious food, the friendliness of our staff, and the hotel's strategic location close to the mall and culinary center. Regarding your feedback about the Superior room, we appreciate the attention given. After the complete renovation that we have done, the Superior type room is indeed not equipped with a cool bar/mini refrigerator, while our Deluxe type room and above already provides such facilities. Your suggestion is very valuable for our future development, and we greatly appreciate it. We also apologize for the inconvenience caused by the noise. Our team will immediately check the sound insulation in room 705 and other rooms to improve guest comfort. Your appreciation as a recommendation for a place to stay in Pekanbaru means a lot to us. We look forward to welcoming you back for a better experience, convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager
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DD
Dinny D.
Staycation
9,7
/10
Reviewed 6 week(s) ago
I had a pleasant and nice stay at this hotel. Staff, room comfort and cleanliness were awesome. I big thank to housekeeping staff, all stuff were placed in a precise position and also always changing my towels everyday, even though I supported efficiency and sustainability for water. I have no complaint about the cleanliness. For breakfast selection was quite various. But I didn't try all food. But I love their omelet, the size was perfect and they added various topping that I like. Wifi also worked well. Btw I was stayed at 2nd floor, but still find comfortable and didn't get any trouble from vehicles, or loud people. When I complained about the room above my room, the staff was quick to respond. Btw the room above was a big family with kids (more than 3 I guess). And their kids keep jumping around (from bed to the floor) and it was happened at night 9-10 PM. Was annoyed me because the sound of their jump was waking me up many times. After I made a call, the jump and running kids were stopped. Thumbs up to staff that helped me on this. Recommended place to stay at Pekanbaru for sure. 😃
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Accommodation's Reply
17 Apr 2025
Dear Ms. Dinny D,
Warmest greetings from Hotel Grand Zuri Pekanbaru!
Thank you for taking the time to share your detailed and thoughtful review of your recent stay with us. We are delighted to hear that you had a pleasant experience and appreciated the efforts of our staff, particularly our housekeeping team, in maintaining cleanliness and attention to detail. Your kind words regarding their precision and towel service are truly encouraging.
We are also pleased that you enjoyed our breakfast selection, especially the omelet with its variety of toppings—your feedback will certainly be shared with our culinary team. It’s wonderful to know that our WiFi service met your expectations and that you found your room on the 2nd floor to be comfortable and undisturbed by external noise.
At the same time, we sincerely apologize for the inconvenience caused by the noise from the room above yours. However, we are glad our team was able to respond promptly to resolve the issue, and we appreciate your recognition of their efficiency. Ensuring a restful environment for all guests is a priority for us.
Your recommendation means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future. Should you need anything during your next visit, please do not hesitate to reach out.
Warm regards,
Antonius Budiono
General Manager
G***t
Leisure
10,0
/10
Reviewed 6 week(s) ago
Every time I go to Pekanbaru, I stay with my family at the Grand Zuri.
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Accommodation's Reply
14 Apr 2025
Dear Guest, First of all, let us express our deepest gratitude for the positive review that you have shared. We are very happy to hear that you and your family always choose Hotel Grand Zuri Pekanbaru as a place to stay every time you visit Pekanbaru. Your loyalty is a great honor for us and is a motivation to continue to provide the best service. We are committed to continuing to ensure that every visit by you and your family is memorable and comfortable. If you have any input or special needs during your stay, do not hesitate to contact our team - we will be happy to serve you. Once again, thank you for the trust you have given us. We are looking forward to welcoming you and your family on the next occasion, convey our warm greetings to all family members at home. Hands on, Antonius Budiono. General Manager
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LR
Linda R.
Staycation
9,4
/10
Reviewed 6 week(s) ago
Near the mall and city center, easy to find food
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Accommodation's Reply
16 Apr 2025
Dear Mrs. Linda R., Thank you for taking the time to share your experience staying at Hotel Grand Zuri Pekanbaru. We are very pleased to know that you and your family enjoyed the comfort and strategic location of our hotel which is close to the mall and the city center. One of our priorities is to ensure that guests feel comfortable and have easy access to surrounding facilities, including Pekanbaru's culinary specialties. The photos of children displayed relaxing in the pool, resting comfortably in their rooms, and enjoying the city view truly depict the happy moments we hope for every guest. The pool and ergonomic rooms are indeed designed for the comfort of the whole family, including children. We are also proud to be able to provide iconic city views from certain angles in the hotel. If you and your family plan to return to Pekanbaru, we will be happy to welcome you again and provide an even more special experience. Do not hesitate to contact us directly if you have any special needs—our team is ready to assist, convey our warm regards to all family members at home. Tight hugs, Antonius Budiono. General Manager
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