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Harper Palembang by ASTON
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Harper Palembang by ASTON
Hotels
8,6
/10
Very Good
5.678 reviews
What Guests Say About Their Stay
Ambiance (108)
Distance To City Center (106)
Bedroom (105)
Staff Friendliness (97)
Anugrah M. E.
9,7
/ 10
It's holiday season but the staff was quite fast response to guest. It took only 20 minutes and then I got the room. Once I entered the room, the aircon's been switch on so it's the positive value for us. Their resto staffs also served good dan various meals. Love the way of staffs doing their job👍 by the way, I was annoyed by the visitor next to our table in resto. they took a lot of meals to their table as if doomsday will be coming soon. and they didn't eat them up, left a lot of meals in their table (Pic number 3) please, if you consider that you cant eat them up, be wise take as you can eat.
Rulli
9,1
/ 10
Room was clean, aircon was cold enough breakfast was delicious.
Yoga
10,0
/ 10
Friendly staff's, new hotel (open at 2019), good location, awesome breakfast menu and taste..good experience..
Willy I. P.
9,7
/ 10
New hotel. Excellent services. Clean and spacious room.
In the Area
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Jalan R. Sukamto No. 20 Palembang, South Sumatra, Indonesia, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30114
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Jalan R. Sukamto No. 20 Palembang, South Sumatra, Indonesia, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30114
Discover More About Harper Palembang by ASTON
Location
Harper Palembang by ASTON is a hotel in a good neighborhood, which is located at Ilir Timur II.
About Harper Palembang by ASTON
From business event to corporate gathering, Harper Palembang by ASTON provides complete services and facilities that you and your colleagues need.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Harper Palembang by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Harper Palembang by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Harper Palembang by ASTON.
All facilities in Harper Palembang by ASTON
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- 24-hour Receptionist
- Laundry service
- Luggage storage
Things to Do
- Outdoor pool
Transportation
- Valet parking
Business Facilities
- Meeting facilities
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Harper Palembang by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Harper Palembang by ASTON | 163 |
Number of floors in Harper Palembang by ASTON | 10 |
Another facilities in Harper Palembang by ASTON | 24-hour room service, Room service, Safety deposit box, WiFi in public area, 24-hour Receptionist |
Frequently asked question in Harper Palembang by ASTON
What are available facilities at Harper Palembang by ASTON?
There are top facilites at Harper Palembang by ASTON such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Harper Palembang by ASTON?
The standard check-in time at Harper Palembang by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Harper Palembang by ASTON
Traveloka (5.678)
8,6
Very Good
From 5.678 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,8
Meal
8,7
Location
8,8
Service and Facilites
8,7
People often mention about Harper Palembang by ASTON
All
Staff Friendliness (100)
Distance to City Center (95)
Ambiance (90)
Bedroom (90)
Hotel Area (88)
Bathroom (81)
Taste (80)
Family Friendly (74)
Room Space (73)
Variety (72)
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Traveler Reviews Harper Palembang by ASTON
Number of reviews per page
20
40
Customer reviews
R***y
Staycation
9,7
/10
Reviewed 3 hour(s) ago
Nice. I like connecting rooms when staying with a large family.
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w***i
Staycation
8,8
/10
Reviewed 3 day(s) ago
The plus point is that the breakfast menu is really complete and delicious, for a budget hotel this is worth it.
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Accommodation's Reply
13 Jun 2025
Dear Guest, Warmest Greetings from Harper Palembang. Thank you very much for your positive review! We are very happy to hear that you enjoyed our breakfast menu and were satisfied with the variety and taste. Your comments about the value for money for a hotel like ours really encourage the team to continue to provide the best. We hope to welcome you back again in the future with the same service, or even better. See you on your next visit! Warmest Regards, Ruslan Effendi. Front Office Manager
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Az
Adele z.
Staycation
9,7
/10
Reviewed 4 day(s) ago
ok, very satisfied with the stay here
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Accommodation's Reply
13 Jun 2025
Dear Guest Ms. Adele Z, Warmest Greetings from Harper Palembang. Thank you very much for this short but meaningful review! We are very happy to know that your stay was a pleasant one. Guest satisfaction is our top priority, and positive comments like this are a source of encouragement for the entire team. We look forward to welcoming you back again in the near future. See you soon and have a nice day! Warm Regards, Ruslan Effendi, Front Office Manager
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S***i
Staycation
10,0
/10
Reviewed 5 day(s) ago
The hotel staff is very friendly, the strategic location is easy to go anywhere, the environment and rooms are clean, the lobby smells good 24 hours, all the breakfast menus are delicious.
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Accommodation's Reply
13 Jun 2025
Dear Guest, Warmest Greetings from Harper Palembang. Thank you very much for your positive review and appreciation! We are very happy to know that you felt comfortable during your stay with us. Hearing that our staff is friendly, the location makes it easy to access various places, and the cleanliness and aroma of the lobby that you enjoy 24 hours really motivates us to continue providing the best service. We are also glad that you enjoyed our breakfast menu — comments like this mean a lot to our kitchen team. We look forward to welcoming you back on your next visit. See you again and stay healthy! Warm Regards, Ruslan Effendi. Front Office Manager
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d***y
6,8
/10
Reviewed 1 week(s) ago
advantages: clean lobby, strategic location
disadvantages: 1. male lobby staff is not enthusiastic in being friendly, in other places when checking out if there are items left behind they are informed but here I deliberately left my headset without being informed by the person checking into the room, there are no free bottled drinks, the bathroom is not comfortable
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Accommodation's Reply
13 Jun 2025
Dear Guest, Warm Greetings from Harper Palembang. Thank you for taking the time to give us your review and feedback. We are glad that you are satisfied with the cleanliness of the lobby and the strategic location of our hotel. However, we also apologize for the inconvenience you experienced during your stay. Your feedback regarding the lobby staff service, check-out process, room facilities, and bathroom comfort are highly appreciated. We will follow up on this with the relevant team in order to improve the quality of service in the future. We also regret that there is no information regarding items left behind. In the future, we will be more thorough and responsive in handling such matters. Hopefully we can provide a better experience on your next visit. Thank you for your trust in staying with us. Warm regards,. Ruslan Effendi. Front Office Manager
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Arvin
Leisure
8,5
/10
Reviewed 2 week(s) ago
The friendliness of the hotel staff and the pleasant view from the room.
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Accommodation's Reply
02 Jun 2025
Dear Guest, Mr. Arvin A. Warm greetings from Harper Hotel Palembang. Thank you very much for your positive review. We are very happy to hear that the friendliness of our staff left a good impression. We will continue to maintain the quality of service to always be satisfying. See you next time. Warm Regards, Ruslan Efendi Front Office Manager
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R***o
9,7
/10
Reviewed 3 week(s) ago
Recommended to stay with family.
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Accommodation's Reply
29 May 2025
Dear Our Valued Guest,
Warmest Greetings from Harper Palembang.
Thank you for your kind review! We're glad to hear that our place is recommended for a family stay. Providing a comfortable and family-friendly environment is always our priority.
We hope to welcome you and your family back again soon!
Regards
Vivi Andella F
Front Office Supervisor
D***a
Leisure
9,4
/10
Reviewed 4 week(s) ago
The staff is friendly, the hotel environment is clean, the swimming pool is safe for children and most importantly, the breakfast food is delicious and varied 😍😍😍 very suitable for a family staycation 💯💯💯
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1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Our Valued Guest, Warmest Greetings from Harper Palembang. Thank you very much for your wonderful review! We are so happy to hear that you enjoyed our friendly staff, clean hotel environment, and safe swimming pool for kids. We are also happy to know that our delicious and varied breakfast is your favorite! It was a pleasure to be a suitable staycation option for your family. We look forward to welcoming you and your family back again in the future!. Regards, Vivi Andella F. Front Office Supervisor
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NA
Nurrahmi A.
Staycation
10,0
/10
Reviewed 4 week(s) ago
The staff is very friendly. The staff response is also very fast. The food is also delicious.
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1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Guest, Warm Greetings from Harper Palembang. Thank you very much for your positive review! We are very happy to hear that you are satisfied with the friendliness and quick response of our staff. We are also very happy that you enjoyed the food we served. We hope you had a pleasant stay, and we look forward to your next visit! Regards. Vivi Andella F. Front Office Supervisor
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D***i
9,7
/10
Reviewed 4 week(s) ago
Recommended for those who want to staycation in Palembang.
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1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Guest, Warm Greetings from Harper Palembang. Thank you very much for your recommendation! We are very happy to be your choice for a staycation in Palembang. We hope you had a pleasant stay, and we look forward to welcoming you back in the future! Regards. Vivi Andella F. Front Office Supervisor
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Y***a
Staycation
9,1
/10
Reviewed 5 week(s) ago
The breakfast is varied and delicious, the hotel staff is friendly, access to the city center is not too far and close to malls and other culinary delights.
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1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Guest, Warm Greetings from Harper Palembang. Thank you very much for your very positive review! We are glad to hear that you enjoyed our varied and delicious breakfast, as well as the friendly service from our staff. Our strategic location is indeed one of our strengths, and we are glad that it added to your comfort during your stay. We look forward to your next visit! Regards. Vivi Andella F. Front Office Supervisor
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MI
MUHAMMAD I.
Business
10,0
/10
Reviewed 5 week(s) ago
Good job Harper Hotel. I give all services a 9-10. Keep it up👌.
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1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Guest, Mr. Muhammad I, Warm Greetings from Harper Palembang. Thank you very much for your appreciation and great rating! We are very happy to know that you are satisfied with our services. This kind of support really motivates our team to continue to give their best. See you again at Harper Hotel – we will be happy to welcome you back! Regards, Vivi Andella F. Front Office Supervisor
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W***o
Leisure
9,0
/10
Reviewed 5 week(s) ago
3 nights stay here okay everything, just to the city is quite far, can be 15 minutes. But because it was a holiday so the road was not congested. Overall, I really like staying here, clean, spacious room, friendly, convenient parking.
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Accommodation's Reply
29 May 2025
Dear Guest, Warm Greetings from Harper Palembang. Thank you very much for staying with us for 3 nights and for your positive review! We are glad to know that you felt comfortable with the cleanliness, spacious room, friendly staff, and adequate parking area. We apologize if the distance to the city center is a bit of a concern, but we are glad that your trip went smoothly during your vacation. We greatly appreciate your trust and look forward to welcoming you back on your next visit! Regards. Vivi Andella F. Front Office Supervisor
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M***i
Staycation
8,5
/10
Reviewed 5 week(s) ago
I often like to stay in comfortable places in the city center.
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Accommodation's Reply
29 May 2025
Dear Guest, Warm Greetings from Harper Palembang. Thank you very much for your loyalty and trust in staying with us! We are glad you felt comfortable and enjoyed our strategic location in the city center. We look forward to your next arrival! Regards. Vivi Andella F. Front Office Supervisor
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M***a
Leisure
8,5
/10
Reviewed 5 week(s) ago
So far it's ok, clean and quiet.
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T***o
Staycation
9,1
/10
Reviewed 6 week(s) ago
Great hotel to stay for a staycation.
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Accommodation's Reply
29 May 2025
Dear Our Valued Guest,
Warmest Greetings from Harper Palembang.
Thank you for your kind words! We're delighted to hear that you enjoyed your staycation with us. We look forward to welcoming you back for another great experience soon!
Regards,
Vivi Andella F
Front Office Supervisor
R***y
8,3
/10
Reviewed 6 week(s) ago
The towel already smells before use. Maybe because it was dry cleaned, causing the previous user's scent to stick.
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1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Guest, Warm Greetings from Harper Palembang. Thank you for your feedback. We apologize for the inconvenience related to the aroma of the towels. We will immediately follow up on this with the housekeeping team so that the quality of cleanliness and washing of towels can be further improved. We greatly appreciate your feedback and hope to provide a better experience on your next visit. Regards. Vivi Andella F. Front Office Supervisor
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YF
Yayah F.
10,0
/10
Reviewed 7 week(s) ago
Fast check-in, thank you Mbak Ica for your help.
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1 people find it helpful
RC
Rian C.
10,0
/10
Reviewed 7 week(s) ago
Friendly service, thanks for handling it, Ms. Ica.
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FA
Finna A.
10,0
/10
Reviewed 8 week(s) ago
Complete breakfast, okay staff, okay service.
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1 people find it helpful
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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