Harris Suites FX Sudirman

Cheers, Thank you very much for staying with us at HARRIS Suites FX Sudirman and for sharing your thoughtful feedback. We are delighted to know that you enjoyed our prime location within the shopping mall, which indeed offers a wide variety of dining and shopping options for our guests’ convenience. We are also pleased that our close proximity to Gelora Bung Karno (GBK) provided easy access for you to attend the concert and made your stay even more enjoyable. It is wonderful to hear that you found the room to be comfortable and suitably spacious for couples. We appreciate your kind remarks regarding the cleanliness of the room as well. We do, however, acknowledge your observation about the waiting time for the elevator, particularly when staying on the higher floors, and we will certainly review this to see how we can further improve our guest experience. Once again, thank you for choosing HARRIS Suites FX Sudirman. We truly value your feedback and look forward to welcoming you back for another pleasant and convenient stay in the near future. HARRISly Yours, Agus Sumadi Room Division Manager

Cheers . Thank you very much for choosing HARRIS Suites FX Sudirman for your staycation and for taking the time to share such a delightful review. We are truly pleased to know that your long-awaited stay with us was a memorable one. It is wonderful to hear that you enjoyed our HARRIS Bright Room and its stunning city view, as well as the birthday complimentary with the sliced cake and mirror decoration. Your kind words about the smooth check-in and check-out process, along with the convenience of being located within the same building as fX Sudirman Mall, mean a great deal to us. Your satisfaction is our greatest reward, and knowing that everything was perfect during your stay inspires our team to continue delivering excellent service to all our guests. We are truly honored by your intention to return, and we very much look forward to welcoming you back for another enjoyable stay in the near future. HARRISly Yours, Agus Sumadi Room Division Manager

Cheers, Thank you for choosing Harris Suites FX Sudirman and taking the time to review your stay. We sincerely apologize for the inconvenience you experienced, particularly regarding the musty and damp room odor, the noisy air conditioning, and the late check-in process. This is certainly far from the service standards we strive to provide the best comfort for every guest. Your feedback is very valuable to us. We have conveyed this complaint to the Housekeeping and Engineering teams to immediately check and repair to prevent similar problems from recurring. In addition, we will also evaluate our front office procedures so that check-in can be carried out more timely on your next visit. We very much hope to welcome you back to Harris Suites FX Sudirman with better service and a much more comfortable stay. If you would like, please contact us directly before your next visit so we can help prepare your room according to your preferences. Once again, we thank you for this constructive feedback. We hope to have the opportunity to provide an even more enjoyable stay on your next visit. HARRIS Yours, Agus Sumadi. Room Division Manager.

Dear Mr. Jaka P, Thank you very much for choosing to stay with us at HARRIS Suites FX Sudirman and for taking the time to share your feedback. We are delighted to know that you enjoyed our strategic location in the heart of Jakarta, with its convenient access to the shopping mall, various stores, and city attractions, as well as the pleasant views from our property. We sincerely regret to hear that the swimming pool did not fully meet your expectations. Please be assured that your valuable comments have been shared with our management team for further review and improvement, as we continuously strive to enhance our facilities and guest experience. Your feedback is truly important to us, and we hope to have the pleasure of welcoming you back again in the near future, so we may provide you with an even better experience. HARRISly Yours, Agus Sumadi Room Division Manager

Dear Mr. Jeffrey, Thank you very much for choosing to stay with us at HARRIS Suites FX Sudirman. We are delighted to know that you found your stay convenient, especially with our strategic location within the FX Sudirman Mall, which allows easy access to shopping, dining, and entertainment options. We truly appreciate your kind feedback and hope that the comfort and convenience you experienced during your stay made your visit more enjoyable. Our team is committed to providing warm hospitality and ensuring every guest has a pleasant experience. We look forward to the opportunity of welcoming you back again in the near future. HARRISly Yours, Agus Sumadi Room Division Manager

Dear Mr. Candra K, Thank you very much for choosing to stay with us at HARRIS Suites FX Sudirman. We are truly delighted to know that you had a pleasant experience and appreciated our hotel’s strategic location, which is conveniently situated near Gelora Bung Karno (GBK) and offers easy access to many surrounding attractions. Your positive feedback is highly appreciated, and it gives us great motivation to continue providing our guests with the best possible service and comfort. We hope that the convenience of our location contributed to making your stay more enjoyable and memorable. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back for another comfortable stay at HARRIS Suites FX Sudirman in the near future. HARRISly Yours, Agus Sumadi Room Division Manager

Cheers, Thank you for choosing Harris Suites FX Sudirman as your accommodation and for taking the time to share your experience with us. We are very pleased to hear that our hotel's strategic and convenient location, as well as its proximity to Gelora Bung Karno (GBK), added value to your stay. Guest comfort and satisfaction are always our top priorities. Your positive feedback certainly motivates the entire team to continue providing the best service and maintaining the quality of the facilities we offer. We look forward to welcoming you back again on your next occasion, whether for business or leisure, and we hope every visit with us is always memorable. HARRISly Yours, Agus Sumadi. Room Division Manager.

Cheers, Thank you for choosing Harris Suites FX Sudirman as your place to stay and for taking the time to share your experience. We are pleased to hear that you were overall satisfied with our facilities and services. We also apologize for the difficulties you experienced during the check-in process. We understand this may have been inconvenient for you, and we appreciate your understanding and patience. As a token of our appreciation, we are pleased to offer compensation in the form of a late check-out facility to ensure your stay remains memorable. Your feedback will be our focus as we continue to improve our service quality so that check-in can run faster and smoother in the future. We look forward to welcoming you back again in the future, with an even better experience with us. HARRISly Yours, Agus Sumadi, Room Division Manager.

Cheers, Thank you for choosing Harris Suites FX Sudirman as your accommodation and for taking the time to provide a valuable review. We are pleased to know that you felt comfortable with our location, enjoyed the dishes provided, received friendly service from our team, and were able to enjoy the view of Jakarta from your room. We also extend our deepest apologies for the inconvenience you experienced regarding the AC in the Bright room on the 43rd floor which was not functioning optimally, which made the room feel hot during the day. We have forwarded this feedback to our technical team for immediate follow-up to prevent a recurrence in the future. We greatly appreciate your feedback, as it helps us continuously improve the quality of our facilities and services for the comfort of all guests. We look forward to welcoming you back for an even better stay on your next visit. HARRISly Yours, Agus Sumadi. Room Division Manager.

Cheers, Thank you for choosing Harris Suites FX Sudirman as your accommodation and for taking the time to provide us with a valuable review. We greatly appreciate any feedback from guests, as it helps us continuously improve and enhance the quality of our services. We apologize if the service you received during your stay did not meet your expectations, and if the facilities we provide were deemed inadequate. This is certainly a serious concern for us. The management team and all staff will immediately conduct an evaluation and follow up to ensure a similar incident does not occur again in the future. Guest comfort and satisfaction are our top priorities. Therefore, we are committed to providing better, friendlier, and more professional service, as well as improving our hotel facilities to more optimally meet our guests' needs. We hope to have the opportunity to serve you again on your next visit, with a much more enjoyable experience in accordance with Harris Hotels' service standards. HARRISly Yours, Agus Sumadi. Room Division Manager

Cheers, Thank you for choosing Harris Suites FX Sudirman and taking the time to share your valuable experience with us. We are very pleased to know that the hotel's strategic location, close to the MRT, GBK, and various tenants in the mall, provided comfort and convenience during your stay with your family. We are also happy to hear that you enjoyed the spacious room and pleasant view. However, we apologize for the inconvenience you experienced regarding the elevator that had problems and the room's poor soundproofing. This has been brought to our attention, and the relevant team will continue to make improvements and routine checks to ensure our facilities are always well maintained. Your input is very important for us to be able to continuously improve the quality of our services and facilities. We look forward to welcoming you and your family back on your next visit, and providing an even better stay experience. HARRISly Yours, Agus Sumadi. Room Division Manager.

Dear Ms. Widya S, Thank you for choosing Harris Suites FX Sudirman and taking the time to share your experience with us. We are delighted to hear that you enjoyed your room with its beautiful view of Jakarta's city lights, which made it a great place to take photos. We also sincerely apologize if your dinner experience did not meet your expectations, both in terms of taste and presentation. Your feedback is very important to us, and we have forwarded it to the Food & Beverage team for further consideration and evaluation for future quality improvements. Regarding your request for a room with full-length mirrors and a bathtub, we understand your desire for a more comfortable and memorable stay. We will certainly take this feedback into consideration and evaluate it so that on your next visit, we can provide a room that better suits your preferences and expectations. Once again, thank you for your trust in Harris Suites FX Sudirman. We look forward to welcoming you back in the future, especially on special occasions, with even better service and experience. HARRISly Yours, Agus Sumadi, Room Division Manager.

Cheers, Thank you for choosing Harris Suites FX Sudirman as your place to stay and taking the time to share your impressions. We are very pleased to know that you enjoyed the view from our room, which is indeed one of our hotel's advantages. Your feedback, which, in addition to our services and facilities being in line with other hotels, is a valuable concern for us to continue improving the quality of service to provide a more special experience on your next visit. We are always committed to providing the best service consistently, and continue to strive to provide a pleasant and memorable stay for all guests. Your feedback will be our motivation to always maintain and improve our service standards. We look forward to the opportunity to welcome you back to Harris Suites FX Sudirman in the near future with a more satisfying experience. HARRISly Yours, Management. Harris Suites FX Sudirman

Cheers, Thank you for choosing to stay with us at Harris Suites FX Sudirman and for taking the time to provide a valuable review. We are very pleased to hear that you were satisfied with the comfort of our spacious and clean room, the friendly and responsive service from our team, and also the variety of breakfast menus available at the restaurant. Your positive feedback is a great motivation for our entire team to continue improving the quality of service. We also greatly appreciate suggestions and feedback regarding sleep comfort that was disturbed by outside noise. We apologize for the inconvenience you experienced during your rest. We will forward your feedback regarding the availability of earplugs to management for evaluation and improvement so that our guests can have a more comfortable stay in the future. Once again, we thank you for your time and trust in staying at Harris Suites FX Sudirman. We look forward to welcoming you back for a more enjoyable stay in the future. HARRISly Yours, Agus Sumadi. Room Division Manager.

Dear Mr. Chrisananta Y, Thank you for choosing Harris Suites FX Sudirman as your accommodation and for taking the time to provide us with a valuable review. We are very pleased to know that you and your partner had a memorable stay, especially with your positive comments that Harris Suites FX Sudirman would be your first choice if you were to transit again. For us, guest satisfaction is our top priority. Reviews like this are a great motivation for the entire team to continue providing friendly, consistent service and a comfortable stay that meets our guests' expectations. We look forward to welcoming you back on your next visit, whether for transit or other travel, and providing you with an even more enjoyable experience. If you have any special needs or preferences before your arrival, please do not hesitate to contact us so we can prepare the best service for you. Once again, thank you for your trust. See you again at Harris Suites FX Sudirman. HARRISly Yours, Hotel Management. Harris Suites FX Sudirman

Cheers, Thank you for choosing Harris Suites fx Sudirman as your accommodation and for taking the time to share your positive review. We are pleased to know that you were satisfied with our strategic location, city views, friendly staff, and easy access to shopping centers. Your review motivates us to continue providing the best service. We look forward to your next visit. HARRISly Yours, Harum Hendra WINATA, General Manager.

Dear Mrs. Agnes P, Thank you for choosing Harris Suites FX Sudirman as your accommodation and for taking the time to share your experience with us. We are delighted to learn that you enjoyed the comfort of room 4609, especially with the large windows and beautiful views of our Bright Room, one of our hallmarks. Positive feedback like this certainly motivates our entire team to continue providing the best service and providing a pleasant stay for every guest. We look forward to welcoming you back on your next visit, and we hope that every experience with Harris Suites FX Sudirman always leaves a positive impression. HARRISly Yours, Hotel Management Harris Suites FX Sudirman

Cheers, Thank you for choosing Harris Suites FX Sudirman as your accommodation during your stay in Jakarta. We greatly appreciate your time and attention in providing a review of your experience at our hotel. First of all, allow us to sincerely apologize for the inconvenience you experienced regarding the late check-in process, despite our prior confirmation that your room would be ready at 3:00 PM WIB. We understand the importance of punctuality in the check-in process, especially after traveling and when there are pre-arranged agendas or plans, including the room decoration requirements you mentioned. We also apologize for the crowded lobby atmosphere and the long wait time during the check-in process. The high occupancy rate that day did present a challenge for our team, but this should not be an excuse for less than optimal service. We fully recognize that the first experience upon arrival at a hotel greatly influences a guest's overall impression of our service. Your feedback will be taken seriously by management. We have forwarded this to the relevant team for evaluation and improvement of the room readiness system and check-in flow, especially on days with high occupancy rates. We will also strengthen coordination between the reservation team and the front office team to ensure more accurate and reliable communication and confirmation with guests. We greatly appreciate your patience and understanding during this situation, and we hope that despite the challenges, you will still enjoy your stay with us. We sincerely hope to have the opportunity to welcome you back in the future, with even more excellent service that meets your expectations. If you wish, please do not hesitate to contact us directly on your next visit, so that we can pay special attention to your needs and comfort. Thank you again for your visit and for your valuable feedback. HARRISly Yours, Harum Hendra WINATA, General Manager.

Dear Mr. Adhi k.S, Warmest greetings from HARRIS Suites FX Sudirman! First and foremost, we would like to extend our sincere gratitude for choosing to stay with us and for taking the time to share your feedback. We are pleased to know that, overall, you had a pleasant stay with us, and we truly value your comments as they help us to continuously improve our service. We genuinely regret to hear that we were unable to fulfill your request for a room with a view of Jalan Sudirman, especially knowing that your booking was made well in advance. Please accept our sincerest apologies for the inconvenience this may have caused. We fully understand how important the room view can be in enhancing the overall guest experience, and we are truly sorry that we fell short of your expectations in this regard. While we do our utmost to accommodate all special requests, including preferred views or room locations, these requests are subject to availability at the time of check-in. During periods of high occupancy or specific room allocations, it can sometimes be challenging to guarantee particular views despite advance notice. Nonetheless, we acknowledge your disappointment and will certainly review this matter with our team to ensure better anticipation and communication in the future. We greatly appreciate your understanding and your constructive feedback. Please rest assured that your comments have been shared with the relevant departments as part of our commitment to provide a more seamless experience for all of our guests. It would be our pleasure to welcome you back in the near future, and we would love the opportunity to ensure your next stay is more in line with your expectations. Should you decide to return, we kindly encourage you to contact us directly, so we can personally assist in arranging a room that suits your preferences. Thank you once again for your valuable input and for staying at HARRIS Suites FX Sudirman. HARRISly Yours, Harum Hendra WINATA General Manager

Cheers, Thank you for choosing Harris Suites FX Sudirman as your accommodation during your stay in Jakarta, and for taking the time to share your experience through this valuable review. We are very pleased to know that you were satisfied with the cleanliness of the hotel, the comfort of the facilities we provide, and the service from our team. This positive feedback is a great motivation for the entire team to continue to maintain and improve the quality of our services to always provide the best experience for every guest. However, we sincerely apologize for the inconvenience you experienced regarding the smell of cigarette smoke that first smelled when you first entered your room. We deeply regret that this disturbed your initial comfort in enjoying your stay at our hotel. We strongly uphold the smoke-free policy in certain areas of the hotel, especially non-smoking rooms, and we fully understand the importance of clean and fresh air quality for guest comfort. We have passed this feedback on to our Housekeeping and Front Office teams to pay more attention to room checks before guests check-in, and to ensure that each room is free from disturbing odors. We greatly appreciate your positive attitude in continuing to appreciate our services despite our shortcomings, and we are committed to continuous improvement to prevent similar experiences from occurring in the future. We look forward to welcoming you back again soon, with even more impeccable service and a completely satisfying stay. Please do not hesitate to contact us directly if you plan to return, so we can pay special attention to your preferences and comfort. HARRISly Yours, Harum Hendra WINATA. General Manager.