HARRIS Suites Puri Mansion

8,6
/10
Very Good
2.620 reviews

What Guests Say About Their Stay

linda w.
10,0
/ 10
The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.
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A***y
9,7
/ 10
The room is good, especially that we got a free upgrade to a family room. The staff are also friendly and helpful. The facilities are great.
arif s.
10,0
/ 10
I stay here very often because it's the best hotel in my opinion. In terms of service, friendly staff, easy check-in, clean rooms with views of Jakarta, delicious food, and excellent facilities, it's top-notch. I highly recommend staying here.
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Tino A. W. J.
9,1
/ 10
really awesome place, 2 TV in the room, awesome city view, bathtub feels great (can't get hot water for the bathtub but that can be tricked though). some food tastes absolutely great, too bad it didn't refill quickly, and some need a little bit more seasoning. great experience anyway
Andiono A.
9,1
/ 10
The service is great and you got nice view of west Jakarta. A great place for staycation, and the food was nice. For the hotel management, please more detail on cleaning like below sofa and bed and please add more elevator/lift.
In the Area
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Jl. Lingkar Luar Puri Mansion Estate Kembangan, Cengkareng, Duri Kosambi, Jakarta, Indonesia, 11610

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Harris Suite Puri Mansion Staying at HARRIS Suites Puri Mansion is a good choice when you are visiting Duri Kosambi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around HARRIS Suites Puri Mansion

Jl. Lingkar Luar Puri Mansion Estate Kembangan, Cengkareng, Duri Kosambi, Jakarta, Indonesia, 11610
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Discover More About HARRIS Suites Puri Mansion

About HARRIS Suites Puri Mansion

HARRIS Suites Puri Mansion is a vibrant and modern hotel located in the heart of West Jakarta, Indonesia. This hotel is designed to cater to both business and leisure travelers, offering a unique blend of comfort, style, and convenience. With its contemporary architecture and chic interiors, HARRIS Suites Puri Mansion stands out as a premier destination for those looking to explore the bustling city of Jakarta.

One of the key features of HARRIS Suites Puri Mansion is its commitment to providing a welcoming atmosphere. The hotel boasts a range of well-appointed rooms and suites, each designed with the guest's comfort in mind. From spacious living areas to modern amenities, every detail has been carefully considered to ensure a pleasant stay. Guests can enjoy stunning views of the city skyline from their rooms, making it a perfect retreat after a long day of exploring.

In addition to its comfortable accommodations, HARRIS Suites Puri Mansion offers a variety of facilities to enhance the guest experience. The hotel features a swimming pool, fitness center, and spa services, allowing guests to unwind and rejuvenate during their stay. The on-site restaurant serves a delectable array of local and international cuisine, ensuring that guests can indulge in a culinary journey without leaving the hotel.

HARRIS Suites Puri Mansion is also strategically located near major business districts, shopping centers, and entertainment venues. This makes it an ideal choice for both business travelers and tourists looking to immerse themselves in the local culture. The hotel’s friendly staff is always ready to assist guests with any inquiries or requests, ensuring a seamless and enjoyable experience.

Why You Should Stay at HARRIS Suites Puri Mansion

Choosing HARRIS Suites Puri Mansion for your stay in Jakarta comes with numerous advantages. Firstly, the hotel’s prime location allows easy access to various attractions and business hubs, making it convenient for both leisure and work-related trips. Secondly, the hotel’s commitment to exceptional service ensures that guests feel valued and well taken care of throughout their stay.

Moreover, the hotel’s modern amenities and facilities cater to the needs of all types of travelers. Whether you’re looking to relax by the pool, maintain your fitness routine, or indulge in a spa treatment, HARRIS Suites Puri Mansion has something for everyone. The vibrant atmosphere and stylish decor also create a unique ambiance that enhances the overall experience.

Best Time to Stay at HARRIS Suites Puri Mansion

The best time to stay at HARRIS Suites Puri Mansion is during the dry season, which typically runs from May to September. During these months, Jakarta experiences less rainfall, making it ideal for outdoor activities and sightseeing. Additionally, this period coincides with various cultural events and festivals, providing guests with an opportunity to immerse themselves in the local culture.

However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April and October. These months often see fewer tourists, allowing for a more relaxed atmosphere while still enjoying pleasant weather. Regardless of when you choose to visit, HARRIS Suites Puri Mansion promises a memorable stay.

Transportation and Accessibility

Access to the Airport

HARRIS Suites Puri Mansion is conveniently located approximately 20 kilometers from Soekarno-Hatta International Airport, making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. Additionally, taxis and ride-sharing services are readily available, providing guests with flexible transportation options.

Public Transportation

For those looking to explore Jakarta using public transportation, HARRIS Suites Puri Mansion is well-connected to the city’s transit system. The hotel is situated near several bus stops and the TransJakarta bus rapid transit system, which offers a convenient and affordable way to navigate the city. Furthermore, the hotel’s staff can assist guests in arranging transportation or providing information on local transit routes.

Unique Facilities at HARRIS Suites Puri Mansion

1. Swimming Pool

The swimming pool at HARRIS Suites Puri Mansion is a perfect spot for relaxation and leisure. Surrounded by lush greenery, it offers a serene escape from the bustling city. Guests can take a refreshing dip or lounge by the poolside with a good book.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. With modern exercise equipment and ample space, guests can maintain their workout routines while enjoying their stay. The fitness center is open 24/7, allowing for flexibility in workout schedules.

3. Spa Services

The on-site spa at HARRIS Suites Puri Mansion offers a range of rejuvenating treatments designed to pamper guests. From traditional massages to beauty therapies, the spa provides a tranquil environment for relaxation and self-care.

Nearby Attractions at HARRIS Suites Puri Mansion

1. Puri Mall

Located just 1.5 kilometers from HARRIS Suites Puri Mansion, Puri Mall is a popular shopping destination featuring a variety of retail stores, dining options, and entertainment facilities. Whether you’re looking for the latest fashion trends or a place to enjoy a meal, Puri Mall has it all.

2. Jakarta Aquarium

Approximately 10 kilometers from the hotel, Jakarta Aquarium is an exciting attraction for families and marine life enthusiasts. This state-of-the-art aquarium showcases a diverse range of aquatic species and offers interactive exhibits, making it a fun and educational experience for visitors of all ages.

3. Ancol Dreamland

Located about 15 kilometers from HARRIS Suites Puri Mansion, Ancol Dreamland is a massive recreational park that features a variety of attractions, including amusement parks, beaches, and cultural sites. It’s a great place to spend a day with family or friends, enjoying rides, games, and entertainment.

4. National Monument (Monas)

The iconic National Monument, or Monas, is situated approximately 20 kilometers from the hotel. This towering structure symbolizes Indonesia’s independence and offers visitors the chance to learn about the country’s history. Guests can also enjoy panoramic views of Jakarta from the observation deck.

5. Taman Mini Indonesia Indah

About 25 kilometers from HARRIS Suites Puri Mansion, Taman Mini Indonesia Indah is a cultural park that showcases the diverse cultures and traditions of Indonesia. Visitors can explore traditional houses, museums, and gardens, making it a perfect destination for those interested in Indonesian heritage.

6. Kota Tua (Old Town)

Kota Tua, located around 12 kilometers from the hotel, is Jakarta’s historic district, featuring colonial-era buildings and museums. It’s a great place to stroll around, take photos, and learn about the city’s rich history. Don’t forget to visit the Fatahillah Museum and enjoy a cup of coffee at one of the charming cafes.

7. Grand Indonesia Mall

Grand Indonesia Mall is one of the largest shopping centers in Jakarta, located approximately 18 kilometers from HARRIS Suites Puri Mansion. With a wide range of international and local brands, dining options, and entertainment facilities, it’s a must-visit for shopping enthusiasts.

8. Istiqlal Mosque

As the largest mosque in Southeast Asia, Istiqlal Mosque is situated about 20 kilometers from the hotel. Visitors are welcome to explore the mosque’s stunning architecture and learn about its significance in Indonesia’s Islamic culture.

9. Jakarta Cathedral

Located adjacent to Istiqlal Mosque, Jakarta Cathedral is a beautiful neo-gothic church that is worth a visit. Approximately 20 kilometers from HARRIS Suites Puri Mansion, it offers a peaceful atmosphere and stunning architecture, making it a great spot for reflection.

10. Ragunan Zoo

Ragunan Zoo, located about 30 kilometers from the hotel, is home to a wide variety of animal species and is a popular destination for families. The zoo features spacious enclosures and lush greenery, providing a natural habitat for the animals. It’s a great place to spend a day learning about wildlife and conservation.

Tips and Tricks for Staying at HARRIS Suites Puri Mansion

Tips During Your Stay

To make the most of your stay at HARRIS Suites Puri Mansion, consider these tips: always check for special promotions or packages that the hotel may offer, as these can provide great value. Additionally, don’t hesitate to ask the staff for recommendations on local attractions and dining options; they are knowledgeable and eager to help enhance your experience.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s facilities by scheduling some time for relaxation at the spa or a workout in the fitness center. If you’re traveling with family, be sure to check out the swimming pool area, which is perfect for both adults and kids. Lastly, don’t miss out on the hotel’s restaurant, where you can enjoy delicious meals without having to venture far.

Why Book HARRIS Suites Puri Mansion on Traveloka

Extensive Accommodation Options

When you book HARRIS Suites Puri Mansion through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to save even more with the PayLater feature, making it easier to manage your travel budget. With Traveloka, you can book your stay with confidence, knowing that you have options that suit your needs.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive offers, discounts, and priority customer service, enhancing your overall travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at HARRIS Suites Puri Mansion. These reviews provide valuable insights into the hotel’s services and facilities, helping you make an informed decision when booking your stay. With real guest feedback, you can trust that you’re choosing a hotel that meets your expectations.

With all these advantages, there’s no reason not to choose HARRIS Suites Puri Mansion for your stay in Jakarta. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in HARRIS Suites Puri Mansion

Swimming Pool HARRIS Suites Puri Mansion
Swimming Pool
Entertainment Facility HARRIS Suites Puri Mansion
Entertainment Facility
Fitness Center HARRIS Suites Puri Mansion
Fitness Center
Functional Hall HARRIS Suites Puri Mansion
Functional Hall
Lobby HARRIS Suites Puri Mansion
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Smoking area

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Spa

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Food and Drinks

  • Restaurant with AC
  • Buffet breakfast
  • Dining area

Family-friendly Facilities

  • Kids club
  • Children pool

Business Facilities

  • Computer station
  • Meeting facilities

Transportation

  • Airport transfer

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • Supermarket

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in HARRIS Suites Puri Mansion

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges IDR 200,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HARRIS Suites Puri Mansion
192
Number of floors in HARRIS Suites Puri Mansion
39
Another facilities in HARRIS Suites Puri Mansion
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in HARRIS Suites Puri Mansion

What are available facilities at HARRIS Suites Puri Mansion?
There are top facilites at HARRIS Suites Puri Mansion such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Suites Puri Mansion?
The standard check-in time at HARRIS Suites Puri Mansion is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Suites Puri Mansion provide breakfast?
Yes, HARRIS Suites Puri Mansion provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HARRIS Suites Puri Mansion?
HARRIS Suites Puri Mansion is a 4.0-star hotel.
How many floors does HARRIS Suites Puri Mansion have?
HARRIS Suites Puri Mansion has 39 floors.
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More Reviews from Other Guests in HARRIS Suites Puri Mansion

Traveloka (2.585)
Other sources (35)
8,6
Very Good
From 2.585 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,8

Meal

8,6

Location

8,6

Service and Facilites

8,6

People often mention about HARRIS Suites Puri Mansion
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Bedroom (108)
Staff Friendliness (105)
Ambiance (100)
Bathroom (98)
Room Space (97)
Hotel Area (90)
Taste (82)
Accessibility (81)
Check-in/out Time (72)
Wifi (71)
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Traveler Reviews HARRIS Suites Puri Mansion

Number of reviews per page
20
40
Customer reviews
A***i
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 12 hour(s) ago
The bath towel looks a bit run down, like an old towel that needs replacing.
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C***s
icon-origin-TRAVELOKA
6,6
/10
Reviewed 6 day(s) ago
overal the hotel is ok. but need impolrove in service. thanks................ cd
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Accommodation's Reply
19 Oct 2025
Dear Valued Guest, Thank you for sharing your feedback with us. We truly appreciate your comments about your overall stay and have taken note of your suggestion regarding our service improvement. We would love to understand more about your experience so we can address it better. Please don’t hesitate to contact us directly at HARRIS Suites Puri Mansion through the phone number listed on our official Google page — our team would be happy to assist you personally. We hope to have the opportunity to welcome you back and provide an even better experience next time. Warm regards, Febi Firdaus Front Office Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Everything is ok, only the floor of the room is dusty even though I took a suite.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for choosing Harris Suites Puri Mansion and for taking the time to share your experience. We apologize for the inconvenience regarding the cleanliness of your room floor. This is not the standard of service we aim to provide to our guests. We have forwarded your comments to our housekeeping team for their attention and assessment to prevent this from happening again. We are very pleased to know that everything met your expectations. We look forward to welcoming you back again for an even better stay experience. Best regards, Feby Ferdaus, Front Office Manager
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linda w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The location is really nice, strategically located, close to malls, toll roads, and the airport. The environment is comfortable, and the staff is friendly too.
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Accommodation's Reply
14 Oct 2025
Dear Linda W., Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Ferdaus, Front Office Manager
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agustina
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The atmosphere is calm, clean, and fresh, and you'll sleep soundly here. Always a great choice.
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Accommodation's Reply
14 Oct 2025
Dear Agustina, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are glad to know that you enjoyed your stay at Harris Suite Puri Mansion. Thank you once again for choosing Harris Suite Puri Mansion. We look forward to welcoming you back again for a wonderful stay. Best regards, Febi Firdaus, Front Office Manager
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Lily H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Clean rooms and friendly hotel staff
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Accommodation's Reply
06 Oct 2025
Dear Lily H, Thank you very much for your time and positive review. We are delighted to hear that you enjoyed the comfort of our room and the hospitality of the entire Harris Suites Puri Mansion team. This kind of feedback truly encourages us to maintain and improve the quality of service with every guest visit. Cleanliness and friendliness are our top priorities, as we want every guest to feel at home from the moment they arrive until the moment they leave. We will also continue to strive to create a pleasant and warm atmosphere in every area of our hotel. Please feel free to contact us if you have any special needs before your next visit—we will be happy to assist you in making your next experience even more special. Best regards, Febi Firdaus, Front Office Manager
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Oon S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
We've stayed at this hotel dozens of times. We especially love the swimming pool; it's spacious and clean. God willing, we'll be back again. Hopefully, our next stay will bring a special souvenir as a loyal customer.
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Accommodation's Reply
29 Sep 2025
Dear Oon S, Thank you very much for your incredible loyalty in choosing Harris Suites Puri Mansion as your place to stay dozens of times! We are very happy to know that you and your family always enjoy our spacious and clean swimming pool facilities. Positive comments like this really motivate our entire team to continue providing the best service. Regarding your wish to receive a special souvenir, we are pleased to inform you that you can join as an Ascott Star Rewards (ASR) member. By becoming a member and making a reservation directly through the Discover ASR mobile app or our official website, you are entitled to a complimentary in-room set-up as a token of appreciation for your loyalty. We are very much looking forward to your next visit. May your next visit be even more special with your beloved family! Warm regards, Febi Firdaus. Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,1
/10
Reviewed 4 week(s) ago
This was my first time staying at Harris Suite Puri Mansion with my family. We stayed in a 2-bedroom suite. Overall, the hotel's building quality was good upon first impression. However, that good impression was dashed when we entered the room, which was in the following condition: 1. The floor was dusty and had food residue. 2. All the furniture (table, cupboard, bed frame, etc.) was dusty. 3. There was hair on the bathroom floor. 4. The remote control battery in the room needed to be replaced. After we complained, we were given a room change, but the room was still very dusty all over the furniture. The other bathroom lacked a bath mat and hand towels. One odd thing about the 2-bedroom suite was that there was only one shower in each of the two bathrooms, which was inconvenient for four guests in one room. Overall, the hotel's building quality was good, but the housekeeping, housekeeping supervisor, and housekeeping manager need retraining.
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Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harris Suites Puri Mansion with your family. We greatly appreciate your first visit and sincerely apologize for any inconvenience you experienced, particularly regarding the room cleanliness and amenities that did not meet our standards. Your feedback is very important, and we deeply regret that your experience did not reflect the quality of service we strive to provide to every guest. We have forwarded your complaints regarding the condition of the room cleanliness, the lack of toiletries, and the bathroom design issues in the 2 Bedroom Suite unit directly to the Housekeeping team, including the relevant Supervisor and Manager, for serious follow-up. We fully agree that these areas need improvement, and we have scheduled additional training for the team as a concrete step towards improvement. We greatly appreciate your willingness to provide us with detailed information. Feedback like this serves as a reminder for us to continue to maintain the quality and standards of service. We hope to have the opportunity to welcome you and your family back in the future, so that we can provide an even better and more memorable stay. Best regards, Febi Firdaus, Front Office Manager
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U***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 week(s) ago
I requested a "happy staycation" sign with the children's names, but it wasn't available. The receptionist wasn't informative about additional breakfast. I asked if I could pay at the restaurant or at the receptionist, but they told me to go back and buy the coupon. It took a long time because of the long weekend waiting for the elevator to get to the receptionist. The hospitality was very disappointing. At the restaurant, during breakfast, the staff found the instant noodles undercooked, even though I had waited 30 minutes.
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Accommodation's Reply
22 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you and your family experienced during your stay, including the unfulfilled request for a Happy Staycation, unclear information about additional breakfast, and a less-than-expected restaurant experience. We understand your disappointment, especially during a busy hotel during the long holiday period. Your feedback is very valuable to us. We will immediately follow up with the relevant team to prevent a recurrence. We are committed to improving our service quality, both in terms of communication and speed of service in the restaurant. We hope you will give us the opportunity to welcome you back and provide an even better stay experience that meets the hospitality standards of Harris Suites Puri Mansion. Warm regards, Febi Firdaus, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The staff is very friendly, food is delicious, place very comfortable.
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Accommodation's Reply
19 Sep 2025
Dear Valued Guest, Thank you for the positive review and rating you have given. We are very happy to know that you felt comfortable during your stay with us. Feedback like this really means a lot to our team, because it is motivation to continue providing the best service to every guest. We hope that your next visit will be even more enjoyable, both in terms of service, room comfort and the facilities available at the Harris Suites Puri Mansion. Don't hesitate to contact us if you have any special needs or preferences on your next visit. Until next time, we look forward to welcoming you next time. Warm greetings, Febi Firdaus Front Office Manager
Sri P.
icon-Business
Business
icon-origin-TRAVELOKA
6,8
/10
Reviewed 5 week(s) ago
Feeling uncomfortable, being asked for the room number twice...wasn't it checked beforehand?
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Sri P, Thank you for sharing your experience with us. We apologize if you felt uncomfortable when asked for your room number more than once. We would like to clarify that in accordance with our SOP, this is done solely to ensure the safety and comfort of all guests during their stay at Harris Suites Puri Mansion. However, we will continue to evaluate the verification process to ensure it is carried out better and does not cause any inconvenience to guests. We greatly appreciate your feedback and look forward to welcoming you back for a more pleasant experience. Warm regards, Febi Firdaus, Front Office Manager
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
The room is good, especially that we got a free upgrade to a family room. The staff are also friendly and helpful. The facilities are great.
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Accommodation's Reply
19 Sep 2025
Dear Valued Guest, Thank you for the positive review and rating you have given. We are very happy to know that you felt comfortable during your stay with us. Feedback like this really means a lot to our team, because it is motivation to continue providing the best service to every guest. We hope that your next visit will be even more enjoyable, both in terms of service, room comfort and the facilities available at the Harris Suites Puri Mansion. Don't hesitate to contact us if you have any special needs or preferences on your next visit. Until next time, we look forward to welcoming you next time. Warm greetings, Febi Firdaus Front Office Manager
L***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Clean, nice, friendly staff, minor fault.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Valued Guest, Thank you for your positive review and rating. We are delighted to know that you enjoyed your stay with us. This kind of feedback is invaluable to our team, as it motivates us to continue providing the best service to every guest. We hope your next visit will be even more enjoyable, both in terms of service, room comfort, and the facilities available at Harris Suites Puri Mansion. Please feel free to contact us if you have any special needs or preferences for your next visit. We look forward to welcoming you again soon. Best regards, Febi Firdaus, Front Office Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
[Engaging opening sentence] [Describe your stay experience] Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention the things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel location, e.g., conveniently located near...]
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1 people find it helpful
Accommodation's Reply
11 Sep 2025
Dear Valued Guest, Thank you sincerely for choosing HARRIS Suites Puri Mansion and for leaving us such a wonderful rating. Although you didn’t leave a comment, your support already means so much to us. It gives us great joy to know that your stay was enjoyable, as our team works hard every day to create a comfortable and memorable experience for each guest. We truly hope that during your visit you were able to enjoy our facilities and the warmth of our service. Your trust encourages us to continue improving and to always give our very best. It would be a pleasure to welcome you back again soon—whether for business, leisure, or just a short getaway. Please know that our team is always ready to assist you and make your next stay even more memorable. Warmest regards, Febi Firdaus Front Office Manager
M***d
icon-origin-TRAVELOKA
5,9
/10
Reviewed 6 week(s) ago
My family and I recently stayed at Harris Puri Mansion, West Jakarta. Overall, this hotel offers good facilities and comfort, but there were a few experiences that I found quite disappointing and which I hope will be used for future improvements. Discrepancies in the breakfast package information on Traveloka When booking through Traveloka, we were told that the room package included breakfast for 2 adults and 2 children. However, after payment was completed and the invoice was issued, only 2 adults were listed. This was quite confusing, as it differed from the initial information displayed. Slow meal package upgrade process We requested an additional package (dinner + breakfast for 4 people), but the confirmation process from both Traveloka and the hotel was very slow. We contacted them early in the morning, but only received a response after we arrived at the hotel around 2:00 PM. At check-in, the receptionist even said that the change couldn't be made because the request was made on the same day. In fact, the late response was actually from the hotel/Traveloka, making it seem like they were deliberately delayed. Swimming pool unusable & minimal information One of the reasons we chose this hotel was its swimming pool facilities. However, it turned out the main pool was unusable. There are alternative pools on the hotel grounds, but they are quite far away. Unfortunately, this information wasn't provided at check-in, so many guests (including us) only found out when they were ready to swim. We only learned about it after asking the security guard directly. As a result, our afternoon swim plans (at 3:00 PM) were canceled, as we only received information around 4:30 PM. Room not as advertised We booked a two-room suite for two adults and two children, but were placed on the 16th floor. The room was spacious, but it didn't come with a bathtub as advertised. This was quite disappointing, especially for the children who had been looking forward to this facility. General Notes This hotel is quite comfortable, modern, and suitable for families. However, we felt that communication and information to new guests were unclear and not proactive. If the hotel had communicated the pool conditions, room options, and breakfast/dinner details from the start, our experience would have been much more enjoyable. 🌟 Conclusion Positive aspects: hotel facilities are quite good, rooms are clean, and the atmosphere is comfortable. Areas that need improvement: transparency of information to guests, speed of response to package changes, and consistency of information between the booking app (Traveloka) and the hotel. Hopefully, the hotel will pay more attention to these aspects in the future so that guests, especially families with children, will not be disappointed again.
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Accommodation's Reply
11 Sep 2025
Dear Valued Guest, Thank you for choosing Harris Suites Puri Mansion as your family's place to stay and for taking the time to share your experience. We apologize for any inconvenience caused by the discrepancy in the breakfast package information in the app, the delay in confirming the meal package, and the lack of information regarding the condition of the swimming pool at that time. Your feedback is very important to us and is a serious consideration so that future communication and service to guests can be faster, clearer, and more proactive. We are pleased to know that you felt comfortable with the hotel atmosphere and the cleanliness of the room. We hope to have the opportunity to welcome you back again with an even better experience in the future. Best regards, Femy, Duty Manager
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Anggi A.
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10,0
/10
Reviewed 6 week(s) ago
The hotel is clean, the room is very spacious. Next time I will stay again
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Accommodation's Reply
09 Sep 2025
Dear Anggi, Thank you for sharing your experience with us at Harris Suites Puri Mansion. We are pleased to know that you were overall comfortable with our facilities and services. We apologize for the inconvenience caused by the bird noise in the surrounding area around dawn. This feedback is very valuable to us, and we will forward it to the relevant team for further action to improve guest comfort in the future. We look forward to welcoming you back for an even more enjoyable stay. Best regards, Febi Firdaus, Front Office Manager
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H***y
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9,7
/10
Reviewed 6 week(s) ago
As dawn approaches, many birds perch on the ledges of the walls and become quite noisy. Otherwise, everything is fine.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, Thank you for sharing your experience with us at Harris Suites Puri Mansion. We are pleased to know that you were overall comfortable with our facilities and services. We apologize for the inconvenience caused by the sound of birds in the surrounding area around dawn. This feedback is very valuable to us, and we will forward it to the relevant team for further action to improve guest comfort in the future. We look forward to welcoming you back for an even more enjoyable stay. Warm regards, Febi Firdaus, Front Office Manager
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arif s.
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Staycation
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10,0
/10
Reviewed 7 week(s) ago
I stay here very often because it's the best hotel in my opinion. In terms of service, friendly staff, easy check-in, clean rooms with views of Jakarta, delicious food, and excellent facilities, it's top-notch. I highly recommend staying here.
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2 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Arif S, thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are delighted to know that you enjoyed your stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager
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J***i
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6,8
/10
Reviewed 8 week(s) ago
From my experience staying here, it feels a bit of a downgrade compared to before.
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Accommodation's Reply
26 Aug 2025
Thank you for choosing Harris Suite Puri Mansion as your place to stay again. We apologize if your experience this time wasn't as good as your previous visit. Your feedback is very important to us as we continue to improve our service and facilities. We hope to have the opportunity to welcome you back for an even more enjoyable experience. Warm regards. Febi Firdaus, Front Office Manager
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A***a
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8,4
/10
Reviewed 9 week(s) ago
Beautiful views and quiet rooms Friendly service
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you very much for taking the time to share your experience staying at Harris Suites Puri Mansion. We are very happy to know that you felt comfortable with us and enjoyed [mention review highlights, for example: staff service, room ambiance, breakfast]. Your review really motivates us to continue maintaining and improving the quality of our service. We hope to welcome you back soon for an even more memorable stay. Best regards, Febi Firdaus, Front Office Manager
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