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Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Hotels
Preferred Partner Plus
8,6
/10
Very Good
4.057 reviews

What Guests Say About Their Stay

Bedroom (71)
Distance To City Center (70)
Staff Friendliness (68)
Room Space (60)
K***n
10,0
/ 10
This hotel is good for travelers who need access to the City Center of Surabaya. The staff is really friendly and they made sure your bookings come with the best result they can provide. Another thing is that the food is really tasty and delicious.
Lisa G.
9,7
/ 10
The hotel is clean and spacious. The gym is opened 24 hours but you need to get the reception to open the room. They have self washing machine together with the dryer which is very convenience. Reception and staff is very friendly and helpful. Just a little bit slow with the wi-fi. Overall the hotel has extended a great service and great value of money, will definitely come back next time.
erfan s. l.
9,4
/ 10
the room is spacious enough, I like the temperature of hot water for shower, it’s worth the price.
Francis Hidayat Koesthedja
9,1
/ 10
Nice location and very clean hotel.
Louise Elizabeth
9,7
/ 10
Nice hotel with excellent service.
In the Area
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No. 54-58 Jalan Kedungdoro, Sawahan, Surabaya, Jawa Timur, Indonesia, 60251

Main Facilities

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Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel is located in area / city Sawahan. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

No. 54-58 Jalan Kedungdoro, Sawahan, Surabaya, Jawa Timur, Indonesia, 60251
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Discover More About Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

About Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Located in the heart of Surabaya, East Java, the

Holiday Inn Express SURABAYA CENTERPOINT

is an ideal choice for both business and leisure travelers. This modern hotel is part of the renowned IHG (InterContinental Hotels Group) family, known for its commitment to quality and customer satisfaction. The hotel boasts a strategic location that provides easy access to various attractions, shopping centers, and business districts, making it a perfect base for exploring the vibrant city of Surabaya.

The hotel features a contemporary design with comfortable accommodations that cater to the needs of every guest. Each room is equipped with essential amenities, including free Wi-Fi, a flat-screen TV, a work desk, and a cozy bed to ensure a restful night’s sleep. The hotel’s commitment to providing a hassle-free experience is evident in its express check-in and check-out services, allowing guests to maximize their time in Surabaya.

One of the standout features of the Holiday Inn Express SURABAYA CENTERPOINT is its complimentary breakfast, which offers a variety of delicious options to kickstart your day. Whether you prefer a hearty meal or a light snack, the breakfast buffet has something for everyone. Additionally, the hotel provides a 24-hour business center, meeting rooms, and a fitness center, ensuring that both business and leisure travelers have everything they need at their fingertips.

Guests can also enjoy the hotel’s friendly and attentive staff, who are always ready to assist with any inquiries or requests. The hotel’s commitment to cleanliness and safety is paramount, especially in today’s travel environment, making it a reliable choice for travelers seeking peace of mind during their stay.

Why You Should Stay at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Staying at the Holiday Inn Express SURABAYA CENTERPOINT offers numerous advantages. The hotel’s prime location allows easy access to key attractions, shopping areas, and business hubs. Whether you’re in town for work or leisure, you’ll find that everything you need is just a short distance away.

Moreover, the hotel’s modern amenities and comfortable accommodations ensure a pleasant stay. The complimentary breakfast is a significant perk, allowing guests to fuel up before a day of exploration or meetings. The hotel’s commitment to customer service means that you’ll receive personalized attention throughout your stay, making you feel valued and appreciated.

Best Time to Stay at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

The best time to visit Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for sightseeing and outdoor activities. Additionally, this period coincides with various cultural festivals and events in the city, providing guests with a unique opportunity to experience local traditions and celebrations.

Transportation and Accessibility

Access to the Airport

The Holiday Inn Express SURABAYA CENTERPOINT is conveniently located approximately 30 kilometers from Juanda International Airport (SUB). The hotel offers various transportation options for guests, including airport shuttles, taxis, and ride-sharing services. The journey to the hotel typically takes around 30-45 minutes, depending on traffic conditions.

Public Transportation

Surabaya boasts a well-connected public transportation system, making it easy for guests to explore the city. The hotel is situated near several bus stops and public transit stations, allowing for convenient access to various attractions and neighborhoods. Additionally, ride-sharing apps are widely used in the city, providing guests with a flexible and affordable way to get around.

Unique Facilities at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

1. Complimentary Breakfast

The hotel offers a complimentary breakfast buffet featuring a variety of local and international dishes. Guests can enjoy a range of options, from fresh fruits and pastries to hot dishes and beverages, ensuring a satisfying start to the day.

2. 24-Hour Business Center

For business travelers, the hotel provides a 24-hour business center equipped with computers, printers, and high-speed internet access. This facility allows guests to stay productive during their stay, whether they need to print documents or conduct virtual meetings.

3. Fitness Center

The on-site fitness center is available for guests who wish to maintain their workout routine while traveling. Equipped with modern exercise machines and free weights, the fitness center caters to various fitness levels and preferences.

Nearby Attractions at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

1. Tunjungan Plaza

Distance: 1.5 km

Tunjungan Plaza is one of Surabaya's largest shopping malls, featuring a wide range of retail stores, dining options, and entertainment facilities. From high-end brands to local boutiques, shoppers will find everything they need in this bustling shopping destination.

2. Surabaya Zoo

Distance: 3 km

The Surabaya Zoo is home to a diverse collection of animals and is a great place for families to spend a day. The zoo features various exhibits, educational programs, and recreational areas, making it an enjoyable outing for visitors of all ages.

3. House of Sampoerna

Distance: 4 km

The House of Sampoerna is a historical site and museum that showcases the history of Indonesia's clove cigarette industry. Visitors can explore the museum, learn about the production process, and enjoy guided tours that provide insight into the country's cultural heritage.

4. Surabaya Cathedral

Distance: 2 km

Surabaya Cathedral is an iconic landmark known for its stunning architecture and serene atmosphere. Visitors can admire the beautiful stained glass windows and intricate details of the church while enjoying a moment of reflection.

5. Monumen Kapal Selam (Submarine Monument)

Distance: 3 km

This unique monument is a retired submarine that has been converted into a museum. Visitors can explore the submarine and learn about its history and significance in Indonesia's naval operations.

6. Kenjeran Beach

Distance: 8 km

Kenjeran Beach is a popular destination for locals and tourists alike, offering beautiful views of the ocean and a relaxing atmosphere. Visitors can enjoy beach activities, seafood dining, and stunning sunsets.

7. Surabaya North Quay

Distance: 6 km

Surabaya North Quay is a waterfront area that features a promenade, dining options, and cultural events. It's a great place to enjoy the sea breeze, indulge in local cuisine, and experience the vibrant atmosphere of Surabaya.

8. Al-Akbar Mosque

Distance: 10 km

As one of the largest mosques in Indonesia, Al-Akbar Mosque is an architectural marvel. Visitors can explore the mosque's stunning design and learn about its significance in the local community.

9. Suroboyo Carnival Park

Distance: 7 km

This amusement park offers a variety of rides and attractions for families and thrill-seekers. With games, food stalls, and entertainment options, Suroboyo Carnival Park is a fun destination for all ages.

10. Jembatan Merah (Red Bridge)

Distance: 5 km

The Red Bridge is a historical landmark that holds cultural significance in Surabaya. Visitors can take a stroll along the bridge and enjoy the views of the surrounding area while learning about its history.

Tips and Tricks for Staying at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Tips During Your Stay

To make the most of your stay at the Holiday Inn Express SURABAYA CENTERPOINT, consider these tips:

  • Take advantage of the complimentary breakfast to fuel your day.
  • Utilize the business center for any work-related needs.
  • Ask the staff for local recommendations to enhance your experience.

Tips for Enjoying Hotel Facilities

Make the most of the hotel’s facilities by:

  • Visiting the fitness center during off-peak hours for a quieter experience.
  • Using the business center for printing and copying services.
  • Exploring the nearby attractions for a well-rounded stay.

Why Book Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. The Holiday Inn Express SURABAYA CENTERPOINT is a fantastic choice for those seeking comfort and convenience without breaking the bank.

Easy and Flexible Payment Options

Traveloka offers easy and flexible payment options, including the ability to pay at the hotel. This feature allows you to save even more with the PayLater option, making your travel planning hassle-free.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which allows you to earn amazing benefits and special perks. This program enhances your travel experience and rewards you for your loyalty.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at the Holiday Inn Express SURABAYA CENTERPOINT. These reviews provide valuable insights and help you make informed decisions when booking your stay.

With all these advantages, there’s no reason not to choose the Holiday Inn Express SURABAYA CENTERPOINT as your accommodation in Surabaya. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Functional Hall Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Functional Hall
Lobby Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Lobby
Accommodation Services Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Accommodation Services
Exterior Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Exterior
Bedroom Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Bedroom

Public Facilities

  • Parking
  • Room service
  • WiFi in public area

Accessibilty

  • Accessibility equipment
  • Accessible parking

Things to Do

  • Fitness center

Connectivity

  • Free WiFi

Hotel Services

  • Laundry service

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Tennis

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Available rooms at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
232
Number of floors in Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
16
Another facilities in Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
Room service, WiFi in public area, Accessibility equipment, Accessible parking, Fitness center

Frequently asked question in Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

What are available facilities at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel?
There are top facilites at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel such as Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel?
The standard check-in time at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel?
Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel is a 4.0-star hotel.
How many floors does Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel have?
Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel has 16 floors.
How many rooms are available at Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel?
Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel has 232 rooms in total.
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More Reviews from Other Guests in Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

8,6
Very Good
From 3.916 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

8,3

Location

8,6

Service and Facilites

8,6

People often mention about Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel
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Bedroom (52)
Staff Friendliness (51)
Distance to City Center (47)
Room Space (40)
Taste (40)
Ambiance (39)
Accessibility (37)
Bathroom (37)
Check-in/out Time (33)
Variety (32)
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Traveler Reviews Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

Number of reviews per page
20
40
Customer reviews
DEWI N.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I was very helpful with the staff at reception. By mistake, I was double-booked because my boss had also booked a room for me. The staff at reception helped me cancel my boss's booking. Unfortunately, I didn't notice the staff member's name.
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I***I
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The staff are friendly, there are many spare part shops around the location, at night along the road in front of the hotel there are lots of local street food.
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Accommodation's Reply
10 Sep 2025
Dear Beloved Guest We are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager
I***I
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The location is quite good, at night along the road in front of the hotel there are many variations of street food, suitable for those who like local cuisine.
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Accommodation's Reply
10 Sep 2025
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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S***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The hotel staff were very friendly and very helpful during the check-in process.
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Accommodation's Reply
10 Sep 2025
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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Angga N. K. D.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel is great. It's easy to get around on business.
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Accommodation's Reply
10 Sep 2025
Dear Mr. Angga, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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J***o
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Ok, staff are friendly and smiling, cleanliness is ok
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Accommodation's Reply
10 Sep 2025
Dear Valued Guest, Thank you for choosing Holiday Inn Express Surabaya CenterPoint as your choice of accommodation in Surabaya. We are glad you enjoyed your stay at this hotel, which features breakfast, free internet access, room service, fitness center, and 24-hour self-service laundry. We are always eager to learn more about any aspects that did not meet your expectations so we can further improve our service offerings. We hope our hotel will continue to be your choice in Surabaya. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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J***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The hotel is quite clean and the rooms are comfortable enough for a family. The only thing that is lacking is the receptionist during the curfew between 8 PM and 8 PM, so when I wanted to get the room key, I had to wait quite a long time. Maybe there is not enough people at the reception who have to be on standby.
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Accommodation's Reply
10 Sep 2025
Dear Valued Guest, Thank you for bringing this to our attention, as it is crucial for our continuous improvement. We apologize for any inconvenience you experienced during your stay. We would like to learn more about which aspects did not meet your expectations to have the opportunity to improve the service we offer, and we hope you will choose to stay with us again, demonstrating our true level of service. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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N***U
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
Nice hotel for business trip with colleagues
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Accommodation's Reply
10 Sep 2025
Dear Beloved Guest Thank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours. The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in Surabaya STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager
Ahmad I.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Overall good and effective, makes you want to come back again
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Accommodation's Reply
10 Sep 2025
Dear Mr. Ahmad, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a convenient location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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N***U
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Great hotel for family vacation and business trip
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Accommodation's Reply
10 Sep 2025
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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N***U
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Great hotel for a business trip or family vacation
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Accommodation's Reply
31 Jul 2025
Kepada Tamu yang Terhormat Kami senang mendengar bahwa Anda menikmati masa inap di Holiday Inn Express Surabaya CenterPoint yang menawarkan semua layanan, kenyamanan, dan kemudahan tamu kami di lokasi yang strategis dan dengan harga yang terjangkau yang mencakup sarapan cerdas, akses internet gratis, dan 24 jam gym. Kami menghargai Anda meluangkan waktu untuk membagikan umpan balik Anda dan kami berharap dapat memberikan Anda pengalaman yang luar biasa selama masa tinggal Anda di masa depan bersama kami STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager
A***I
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Great, recommended, close to the city center
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1 people find it helpful
Accommodation's Reply
26 Jul 2025
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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A***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
Gives a new experience for breakfast at this hotel.
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Accommodation's Reply
26 Jul 2025
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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FELIM R. M. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,7
/10
Reviewed 9 week(s) ago
room 0709, non-smoking room smelt like smoke & vape. tried to rest for 20 minutes, but left coughing. bed dirty. carpet stained all over with either blood or wine, not sure. room 0715, changed room, same floor, same view of rusting abandoned buildings. same smell & dirt, another destroyed carpet. booked another hotel down the road, but came back for breakfast, really bad selection of plain food. checked out & will never return. staff were friendly, but couldn't do anything.
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Accommodation's Reply
25 Jul 2025
Dear Mr Felim We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager
K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
This hotel is good for travelers who need access to the City Center of Surabaya. The staff is really friendly and they made sure your bookings come with the best result they can provide. Another thing is that the food is really tasty and delicious.
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Accommodation's Reply
17 Jul 2025
Dear Beloved Guest We are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager
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I Dewa m. S. F.
icon-Business
Business
icon-origin-TRAVELOKA
8,7
/10
Reviewed 10 week(s) ago
Strategic location. Good meeting point, good price.
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Accommodation's Reply
12 Jul 2025
Dear Mr I Dewa M We are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regards, Ade Rizky Fajar Operations Manager
U***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
A warm and pleasant experience, Holiday Inn is the best choice.
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Accommodation's Reply
15 Jul 2025
Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint, which offers all the services, comfort, and convenience of our guests in a strategic location and at an affordable price that includes a smart breakfast, free internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar, Operations Manager
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
The hotel staff is friendly and the service is very good.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager
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M***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Clean, comfortable and the staff is friendly.
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Valued Guest. We are glad to hear that you enjoyed your stay at Holiday Inn Express Surabaya CenterPoint which offers all the services, comfort and convenience of our guests in a strategic location and at an affordable price that includes smart breakfast, free internet access and 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to providing you with an exceptional experience during your future stay with us. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,3
/10
Reviewed 13 week(s) ago
Entering the first room, it smelled really bad of cigarettes. When we moved to the second room, the room didn't smell, but all the bed covers and sheets smelled of cigarettes.
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Accommodation's Reply
01 Jul 2025
Dear Valued Guest. Thank you for bringing this to our attention as it is very important for our continuous improvement going forward. We apologize for the inconvenience you experienced while staying at the hotel. We would like to learn more about which aspects did not meet expectations in order to have the opportunity to improve the service we offer and hope that you will choose to stay with us again, thus demonstrating our true level of service. Stay smart with us! Regards, Ade Rizky Fajar. Operations Manager
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Lobby 4 Holiday Inn Express SURABAYA CENTERPOINT, an IHG Hotel

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