How many rooms are available at Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya has 147 rooms in total.

What do past guests say about Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel Horison Arcadia Heritage Surabaya

Name: Hotel Horison Arcadia Heritage Surabaya
Address: Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175, Jalan Rajawali No. 9-11, Jawa Timur, 60175, Indonesia
Rating: 8.6

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8,6

/10

Very Good

5.033 reviews

What Guests Say About Their Stay

Aprilia K.

9,4

/ 10

It was amazing here!!! Old and clean. The definition of a stylish life is in the room I occupied. It perfectly met my expectations ✨. Bonus, the location is in the middle of heritage ✨. It really supports my content too. Makes work easier 😆✨. Thanks Arcadia.

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Yuni K.

9,4

/ 10

I stayed overnight at this hotel for transit. It was a great decision, as it was a very comfortable and safe place to rest. I also left my backpack here before check-in, and the staff was immediately helpful. I'll definitely return for a longer stay in the future.

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Nur H. W. U.

9,4

/ 10

Hotel Horison Arcadia has become one of my family's go-to hotels for staycations in the City of Heroes. The staff is friendly, the area surrounding the hotel is charming with historical heritage sites, and the room rates are affordable.

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C***r

10,0

/ 10

The hotel is clean and strategically located. All the staff are very friendly and cooperative, and the food is delicious. If you're ever in Surabaya, I definitely want to stay here again.

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A***a

10,0

/ 10

Highly recommended. The rooms, service, and staff friendliness are all well-maintained and clean, both inside and outside. The rooms are soundproofed, ensuring a quiet stay even when the outside is very busy.

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In the Area

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Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Horison Arcadia Surabaya Hotel Horison Arcadia Heritage Surabaya is located in area / city Ampel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Hotel Horison Arcadia Heritage Surabaya

Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175

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Lobby Hotel Horison Arcadia Heritage Surabaya

Exterior 2 Hotel Horison Arcadia Heritage Surabaya

Discover More About Hotel Horison Arcadia Heritage Surabaya

note: hotel was previously named Horison Arcadia Surabaya

Location
Hotel Horison Arcadia Heritage Surabaya is located in area / city Ampel.

About Hotel Horison Arcadia Heritage Surabaya

For you, travelers who wish to travel comfortably on a budget, Hotel Horison Arcadia Heritage Surabaya is the perfect place to stay that provides decent facilities as well as great services.

Whether you are planning an event or other special occasions, Hotel Horison Arcadia Heritage Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

Are you a shopaholic? Staying at Hotel Horison Arcadia Heritage Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Hotel Horison Arcadia Heritage Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Horison Arcadia Heritage Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hotel Horison Arcadia Heritage Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Horison Arcadia Heritage Surabaya.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Horison Arcadia Heritage Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Horison Arcadia Heritage Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Horison Arcadia Heritage Surabaya is the right place to stay.

All facilities in Hotel Horison Arcadia Heritage Surabaya

Bar, Cafe and Lounge

Functional Hall

Lobby

Exterior

Bedroom

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Cafe

Things to Do

Massage
Sauna
Spa

Transportation

Car rental

Connectivity

LAN Internet
Free WiFi

General

AC
Reception hall
Banquet
Connecting rooms
Smoking area

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Business Facilities

Computer station
Meeting facilities
Photocopier
Projector

In-room Facilities

Cable TV
Desk
Shower
TV

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Multilingual staff
Newspaper in lobby
Newspaper

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Supermarket

Sports and Recreations

Aerobics

Accommodation Policy & General Information in Hotel Horison Arcadia Heritage Surabaya

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Horison Arcadia Heritage Surabaya	147
Number of floors in Hotel Horison Arcadia Heritage Surabaya	9
Another facilities in Hotel Horison Arcadia Heritage Surabaya	A la carte dinner, A la carte lunch, Bar, Breakfast, Buffet breakfast

Frequently asked question in Hotel Horison Arcadia Heritage Surabaya

What are available facilities at Hotel Horison Arcadia Heritage Surabaya?

There are top facilites at Hotel Horison Arcadia Heritage Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Horison Arcadia Heritage Surabaya?

The standard check-in time at Hotel Horison Arcadia Heritage Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Horison Arcadia Heritage Surabaya provide breakfast?

Yes, Hotel Horison Arcadia Heritage Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya is a 3.0-star hotel.

How many floors does Hotel Horison Arcadia Heritage Surabaya have?

Hotel Horison Arcadia Heritage Surabaya has 9 floors.

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More Reviews from Other Guests in Hotel Horison Arcadia Heritage Surabaya

Overall Ratings & Reviews Hotel Horison Arcadia Heritage Surabaya

Traveloka (5.033)

8,6

Very Good

From 5.033 reviews

Provided by travelers on

Cleanliness

8,7

Room Comfort

8,6

Meal

8,4

Location

8,7

Service and Facilites

8,6

People often mention about Hotel Horison Arcadia Heritage Surabaya

All

Staff Friendliness (152)

Surroundings (148)

Ambiance (144)

Bedroom (139)

Room Space (128)

Distance to City Center (124)

Accessibility (122)

Bathroom (117)

Hotel Area (115)

Family Friendly (94)

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Traveler Reviews Hotel Horison Arcadia Heritage Surabaya

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Customer reviews

Alit K.

9,4

/10

Reviewed 17 hour(s) ago

Always the first choice when there is work in Surabaya.

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Verified Traveler

Medical

10,0

/10

Reviewed 1 day(s) ago

Please add a "do not disturb" sign to the door. What's annoying is that cleaning services knock on the door. If there's no response once, don't knock repeatedly. It disturbs people while they're resting and is a headache. You can inform them later via phone or WhatsApp.

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Aprilia K.

Leisure

9,4

/10

Reviewed 2 day(s) ago

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A***a

Staycation

8,5

/10

Reviewed 4 day(s) ago

Friendly staff, comfortable hotel, spacious room and bed, minus in my unit the door was a bit problematic.

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Yuni K.

9,4

/10

Reviewed 7 day(s) ago

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L***y

Business

10,0

/10

Reviewed 1 week(s) ago

Clean, recommended, close to China Town, strategic.

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1 people find it helpful

Verified Traveler

Leisure

8,5

/10

Reviewed 1 week(s) ago

Old hotel, but still okay, clean, comfortable with affordable rates.

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M***h

Transit

8,2

/10

Reviewed 1 week(s) ago

The mattress, covered by the blanket, had black stains and bloodstains. I was able to clean it myself. The rest of the room was fine and satisfactory. The bathroom was clean, the AC was cool, and the complimentary breakfast was good. I didn't have time to complain to the receptionist because I was too tired.

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Alit K.

9,4

/10

Reviewed 1 week(s) ago

My favorite hotel when I have work in Surabaya.

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S***i

Leisure

9,4

/10

Reviewed 1 week(s) ago

Friendly front desk service. Rooms upgraded to modern designs. Secure parking. God willing, I'll be back again next time.

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wartono f.

Business

8,5

/10

Reviewed 1 week(s) ago

Everyone was pleasant, the receptionist, the room boy, everyone.

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Verified Traveler

Business

9,1

/10

Reviewed 2 week(s) ago

The experience was quite pleasant, especially the staff were friendly. We asked for the sheets and blanket to be changed twice because they were dirty. The first time we arrived, they were very dirty. When we asked for a replacement, they were still dirty, though not as dirty as before. We asked again, and finally got a new, clean blanket. The food was delicious, with several Indonesian dishes available.

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Fariansyah

9,7

/10

Reviewed 2 week(s) ago

The location is excellent, right in Surabaya's Old Town. The staff is friendly, except for the receptionist. The breakfast is delicious. The rooms are spacious. But don't expect Wi-Fi. This is one of those hotels with a poor connection. It keeps disconnecting. It connects briefly, then disconnects. It connects again, and then it's slow. Overall, it's okay. The only thing I'd like to note is that they don't respond to requests. After asking around, and then sending me an Instagram DM, I was offered a connecting room for Tuesday night. The next morning, I sent a voucher for the purchase from the app. No response. Then, on Saturday, when we were about to check in, they responded that the room wasn't available. Then they responded four days later, and it wasn't available. It's really odd. If they had responded immediately and said it wasn't available, it might have made sense.

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N***l

Leisure

9,4

/10

Reviewed 2 week(s) ago

Worth it for a star hotel category ⭐⭐⭐

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a***n

8,5

/10

Reviewed 2 week(s) ago

I got an AC that wasn't cold enough, but I immediately changed the room. Thank you 👍🏻

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you very much for your review and rating of Horison Arcadia Heritage Hotel Surabaya. We apologize for the inconvenience you experienced due to the air conditioning in your first room not being sufficiently cool, and we are pleased to hear that our team's prompt action in upgrading/changing your room helped you feel more comfortable. Responding quickly to guest issues is a core commitment of ours to ensure your stay remains memorable. Thank you for appreciating the hard work of our staff, and we hope to welcome you back soon with the best service from the moment you arrive! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

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Nur H. W. U.

Staycation

9,4

/10

Reviewed 2 week(s) ago

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Accommodation's Reply

05 Oct 2026

Dear Mr./Ms. Noor H.W.U., Thank you so much for your wonderful review, high rating, and continued loyalty to Horison Arcadia Heritage Hotel Surabaya as your favorite vacation spot in Pahlawan. We are delighted to read that you appreciate our friendly staff, reasonable room rates, and the rich heritage atmosphere surrounding the hotel. Being a part of your family's vacations and leisure time is a great honor and source of pride for our entire team. The trust of loyal guests like you is our greatest motivation to consistently maintain the quality of our service and comfort. We look forward to welcoming you and your family back again for your next exciting vacation! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

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M***h

Transit

8,2

/10

Reviewed 2 week(s) ago

The AC is not cold enough, everything else is okay, good.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you very much for your positive review and rating for Horison Arcadia Heritage Hotel Surabaya. First, I apologize for the inconvenience you experienced due to the air conditioning not functioning as expected during your stay. I have directly forwarded this matter to our engineering team for urgent inspection, maintenance, and repair of the air conditioning system in your room, ensuring it is functioning efficiently and comfortably. We are delighted to hear that, apart from the aforementioned issue, you considered our other facilities and services excellent. Thank you for your valuable feedback, and we hope to welcome you back in the future with even greater comfort in our rooms. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

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C***r

10,0

/10

Reviewed 3 week(s) ago

The hotel is clean and strategically located. All the staff are very friendly and cooperative, and the food is delicious. If you're ever in Surabaya, I definitely want to stay here again.

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Accommodation's Reply

05 Oct 2026

Hello Mr./Ms. Kak, Thank you so much for your excellent review, kind suggestions, and perfect score for Horison Arcadia Heritage Surabaya Hotel. We are delighted to read that you were satisfied with the cleanliness of the hotel, the excellent location, and the friendliness and cooperation of all our staff. It's also pleasing to hear that you also enjoyed our delicious food! Our commitment is to provide the utmost comfort and service to all our guests. Your statement that you will return to stay with us every time you visit Surabaya is a great honor and encouragement for the entire team. We look forward to welcoming you back on your next visit. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya Hotel

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F***h

10,0

/10

Reviewed 3 week(s) ago

Impressive and enjoyable stay at Horison Arcadia Surabaya.

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Accommodation's Reply

05 Oct 2026

Dear Mr. Kak, Thank you so much for your wonderful review and perfect rating for Horison Arcadia Heritage Surabaya. We are very happy and proud to read that your stay at our hotel was a memorable and enjoyable experience. Knowing that we were able to provide you with a satisfying holiday or trip is the greatest joy for our entire team. We hope that our hotel will always be your first choice when you visit Surabaya again. We look forward to welcoming you back on your next visit with the same excellent comfort! Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Surabaya

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E***i

9,7

/10

Reviewed 3 week(s) ago

I often stay overnight there, but unfortunately the AC isn't cold enough. Thank you.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you very much for your loyalty in choosing to stay at Horison Arcadia Heritage Hotel Surabaya on multiple occasions and for the consistently high ratings you have given us. First, I would like to apologize for the inconvenience you experienced regarding the malfunctioning air conditioning system during your recent stay. I have directly informed our engineering team of your important message so that they can urgently inspect and repair the air conditioning system in your room, ensuring that the room will once again have a comfortable and pleasant temperature. The appreciation and loyalty of valued guests like you are invaluable assets for us to continue developing and maintaining the quality of our service. We hope to welcome you back soon, with even cooler, fresher, and more comfortable rooms. Sincerely, Kukuh Mulianto, General Manager, Horison Arcadia Heritage Hotel Surabaya

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Exterior 4 Hotel Horison Arcadia Heritage Surabaya

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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