Hotel Neo Cirebon by ASTON

Hotels
Preferred Partner Plus
8,5
/10
Very Good
7.296 reviews

What Guests Say About Their Stay

Staff Friendliness (153)
Bedroom (137)
Distance To City Center (120)
Bathroom (114)
Beti S.
9,4
/ 10
Bedroom was not spacious enough, but it was clean and very comfy. Bathroom was clean, had a hairdryer which was lovely. Worth the price and a recommended place to stay in Cirebon.
wiyatiningsih
8,5
/ 10
Strategic location, near city center and train station. Thanks for the strong wifi signal in the room! Will be back again, when travelling to Cirebon.
Tovan O.
8,5
/ 10
Need attention in the bathroom
aulia akbar
8,5
/ 10
Good hospitality and services both in room services and administration
Benny I.
9,7
/ 10
Nice place, nice service, nice location
In the Area
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Jl. Kapten Samadikun No. 60, Kejaksan, Cirebon, Jawa Barat, Indonesia, 45121

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Hotel NEO Cirebon by ASTON Hotel Neo Cirebon by ASTON is located in area / city Kejaksan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Neo Cirebon by ASTON

Jl. Kapten Samadikun No. 60, Kejaksan, Cirebon, Jawa Barat, Indonesia, 45121
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Lobby Hotel Neo Cirebon by ASTON
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Discover More About Hotel Neo Cirebon by ASTON

About Hotel Neo Cirebon by ASTON

Located in the heart of Cirebon, West Java,

Hotel Neo Cirebon by ASTON

offers a perfect blend of modern comfort and traditional hospitality. This hotel is designed to cater to both business and leisure travelers, providing a welcoming atmosphere that makes you feel right at home. With its strategic location, guests can easily access various attractions, shopping centers, and cultural sites, making it an ideal base for exploring the vibrant city of Cirebon.

The hotel features a contemporary design with well-appointed rooms that are equipped with all the necessary amenities for a comfortable stay. Each room is thoughtfully designed to provide a relaxing environment, complete with plush bedding, a flat-screen TV, complimentary Wi-Fi, and a spacious bathroom. Whether you’re traveling solo, as a couple, or with family, Hotel Neo Cirebon has accommodation options that suit your needs.

One of the standout features of Hotel Neo Cirebon is its commitment to providing exceptional service. The friendly staff is always on hand to assist with any requests, ensuring that your stay is as enjoyable as possible. From the moment you check in until your departure, you’ll experience a level of hospitality that sets this hotel apart from the rest.

In addition to comfortable accommodations, Hotel Neo Cirebon offers a range of facilities designed to enhance your stay. Guests can enjoy a delicious breakfast buffet featuring local and international dishes, a fitness center for those looking to maintain their workout routine, and a business center equipped with modern technology for corporate travelers. The hotel also has meeting rooms available for business events, making it a convenient choice for those traveling for work.

When it comes to relaxation, the hotel’s lounge area provides a cozy space to unwind after a long day of exploring. You can sip on a refreshing drink or enjoy a light snack while taking in the views of the city. For those who want to explore the local cuisine, the hotel is conveniently located near various dining options, allowing you to indulge in the flavors of Cirebon.

Why You Should Stay at Hotel Neo Cirebon by ASTON

Choosing to stay at Hotel Neo Cirebon by ASTON means opting for convenience, comfort, and quality service. The hotel’s prime location allows easy access to key attractions, making it a great choice for tourists. Additionally, the modern amenities and attentive staff ensure that your stay is enjoyable and hassle-free. Whether you’re in Cirebon for business or leisure, this hotel provides everything you need for a memorable experience.

Best Time to Stay at Hotel Neo Cirebon by ASTON

The best time to visit Cirebon is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for sightseeing and outdoor activities. However, if you prefer to experience local festivals and cultural events, consider visiting during the rainy season, as Cirebon hosts various celebrations that showcase its rich heritage.

Transportation and Accessibility

Access to the Airport

Hotel Neo Cirebon by ASTON is conveniently located approximately 10 kilometers from Cirebon's Kertajati International Airport. The hotel offers shuttle services for guests, making it easy to reach the airport without any hassle. Additionally, taxis and ride-sharing services are readily available, ensuring a smooth journey to and from the airport.

Public Transportation

Cirebon has a well-connected public transportation system, including buses and angkot (minivans) that can take you to various parts of the city. The hotel is situated near major bus routes, making it easy for guests to explore local attractions. For those who prefer a more personalized experience, taxis and ride-hailing apps are also widely used in the area.

Unique Facilities at Hotel Neo Cirebon by ASTON

1. Rooftop Lounge

The rooftop lounge at Hotel Neo Cirebon offers stunning views of the city skyline, making it the perfect spot to unwind with a drink. Guests can enjoy a relaxing atmosphere while taking in the beautiful sunset.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Whether you want to lift weights or do cardio, you’ll find everything you need to maintain your workout routine during your stay.

3. Meeting Rooms

Business travelers will appreciate the hotel’s meeting rooms, which are equipped with modern technology and can accommodate various group sizes. This makes it an ideal venue for conferences, seminars, and corporate events.

Nearby Attractions at Hotel Neo Cirebon by ASTON

1. Keraton Kasepuhan

Located just 3 kilometers from Hotel Neo Cirebon, Keraton Kasepuhan is a historical palace that showcases the rich cultural heritage of Cirebon. Visitors can explore the beautiful architecture and learn about the history of the Sultanate.

2. Cirebon Waterland Ade Irma Suryani

This family-friendly water park is approximately 5 kilometers from the hotel. It features various water slides, pools, and recreational activities, making it a great place for a fun day out with family and friends.

3. Taman Sari Gua Sunyaragi

Just 4 kilometers away, Taman Sari Gua Sunyaragi is a beautiful garden and cave complex that offers a serene escape from the city. Visitors can stroll through the lush gardens and explore the unique rock formations.

4. Cirebon Grand Mosque

Located about 2 kilometers from the hotel, the Cirebon Grand Mosque is an architectural marvel that reflects the Islamic heritage of the region. Visitors are welcome to explore the mosque and learn about its significance.

5. Batik Trusmi

For those interested in traditional crafts, Batik Trusmi is a must-visit destination located around 7 kilometers from the hotel. Here, you can witness the batik-making process and purchase beautiful batik fabrics as souvenirs.

6. Sunyaragi Cave

Approximately 4 kilometers from Hotel Neo Cirebon, Sunyaragi Cave is a historical site that features unique rock formations and ancient relics. It’s a great spot for history buffs and those looking to explore Cirebon’s past.

7. Cirebon Railway Station

Located about 3 kilometers from the hotel, Cirebon Railway Station is an important transportation hub in the region. It’s also an architectural landmark worth visiting for its historical significance.

8. Grage Mall

For shopping enthusiasts, Grage Mall is just 2 kilometers away. This modern shopping center features a variety of retail stores, dining options, and entertainment facilities, making it a great place to spend an afternoon.

9. Taman Patung Cirebon

Located approximately 6 kilometers from the hotel, Taman Patung Cirebon is a public park featuring beautiful sculptures and green spaces. It’s an ideal spot for a leisurely stroll or a picnic with family.

10. Cirebon Culinary Tour

Food lovers will enjoy exploring Cirebon’s culinary scene, which is rich in flavors and traditions. The hotel is conveniently located near various local eateries where you can sample authentic Cirebon dishes, such as Nasi Jamblang and Empal Gentong.

Tips and Tricks for Staying at Hotel Neo Cirebon by ASTON

Tips During Your Stay

To make the most of your stay at Hotel Neo Cirebon, consider arriving early to enjoy the hotel’s amenities before check-in. Don’t hesitate to ask the staff for recommendations on local attractions and dining options. They are always happy to help!

Tips for Enjoying Hotel Facilities

Take advantage of the hotel’s fitness center and rooftop lounge during your stay. The fitness center is open 24/7, allowing you to work out at your convenience. The rooftop lounge is perfect for relaxing in the evening while enjoying the city views.

Why Book Hotel Neo Cirebon by ASTON on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you have access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. Hotel Neo Cirebon by ASTON is a fantastic choice for those looking for comfort and convenience in Cirebon.

Easy and Flexible Payment Options

Traveloka offers easy payment options, including the ability to pay at the hotel. This flexibility allows you to plan your trip without worrying about upfront costs. Plus, with the PayLater feature, you can save even more on your booking!

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you book more, you can enjoy exclusive discounts and rewards that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Hotel Neo Cirebon. These reviews provide valuable insights into the hotel’s services and amenities, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose Hotel Neo Cirebon by ASTON for your next trip to Cirebon. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Hotel Neo Cirebon by ASTON

Functional Hall Hotel Neo Cirebon by ASTON
Functional Hall
Lobby Hotel Neo Cirebon by ASTON
Lobby
Accommodation Services Hotel Neo Cirebon by ASTON
Accommodation Services
Exterior Hotel Neo Cirebon by ASTON
Exterior
Bedroom Hotel Neo Cirebon by ASTON
Bedroom

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Buffet breakfast

General

  • AC
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Business Facilities

  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Shops

Transportation

  • Valet parking

Connectivity

  • LAN Internet

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Hotel Neo Cirebon by ASTON

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Neo Cirebon by ASTON
125
Number of floors in Hotel Neo Cirebon by ASTON
5
Another facilities in Hotel Neo Cirebon by ASTON
Cable TV, Desk, Hairdryer, In-room safe, Minibar

Frequently asked question in Hotel Neo Cirebon by ASTON

What are available facilities at Hotel Neo Cirebon by ASTON?
There are top facilites at Hotel Neo Cirebon by ASTON such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neo Cirebon by ASTON?
The standard check-in time at Hotel Neo Cirebon by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Neo Cirebon by ASTON provide breakfast?
Yes, Hotel Neo Cirebon by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Neo Cirebon by ASTON?
Hotel Neo Cirebon by ASTON is a 3.0-star hotel.
How many floors does Hotel Neo Cirebon by ASTON have?
Hotel Neo Cirebon by ASTON has 5 floors.
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More Reviews from Other Guests in Hotel Neo Cirebon by ASTON

Traveloka (7.244)
Other sources (52)
8,5
Very Good
From 7.244 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,6

Meal

8,3

Location

8,5

Service and Facilites

8,6

People often mention about Hotel Neo Cirebon by ASTON
All
Staff Friendliness (103)
Bedroom (102)
Ambiance (87)
Bathroom (86)
Taste (77)
Distance to City Center (72)
Room Space (72)
Hotel Area (72)
Accessibility (70)
Check-in/out Time (63)
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Traveler Reviews Hotel Neo Cirebon by ASTON

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20
40
Customer reviews
G***l
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 day(s) ago
The staff was very good, friendly, and accommodating.
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Accommodation's Reply
16 Oct 2025
Dear Mr./Ms. G***l, Warmest greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and also for your wonderful comment regarding your recent stay at Hotel Neo Cirebon. It was a pleasure to read that you found our staff to be very friendly and accommodating. Our team strives to create a welcoming and comfortable environment for every guest, and it is incredibly rewarding to know we succeeded during your visit. Your kind words have been shared with the team, and we are all thrilled. We hope to see you again at soonest time. Sincerely, Richard Sembiring (General Manager)
G***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
The staff was very friendly and accommodating.
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Accommodation's Reply
16 Oct 2025
Dear Mr./Ms. G***l, Warmest greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and also for your wonderful comment regarding your recent stay at Hotel Neo Cirebon. It was a pleasure to read that you found our staff to be very friendly and accommodating. Our team strives to create a welcoming and comfortable environment for every guest, and it is incredibly rewarding to know we succeeded during your visit. Your kind words have been shared with the team, and we are all thrilled. We hope to see you again at soonest time. Sincerely, Richard Sembiring (General Manager)
a***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
very comfortable, only the car parking is not very comfortable
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Accommodation's Reply
14 Oct 2025
Dear A*s, Hotel Neo Cirebon, Warmest regards, We would like to thank you for choosing Hotel Neo Cirebon and for taking the time to write a review of your stay. We are delighted that you were satisfied with our service and that it met your expectations. Positive comments like these are a great motivation for us to continue to maintain and improve the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon for your next stay. Sincerely, Richard Sembiring (General Manager)
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
location near the station, close to everywhere, rooms according to price
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Accommodation's Reply
14 Oct 2025
Dear Mr. H*a, On behalf of Hotel Neo Cirebon, we would like to extend our heartfelt best wishes to you. Thank you for choosing Hotel Neo Cirebon and we hope you enjoyed your precious stay with us. We are very glad that you were satisfied with our service and that it met your expectations. These positive comments are an important motivation for us to maintain and continuously improve the quality of our services. We hope that you will return to use our services again on your next visit to Hotel Neo Cirebon. Thank you, Richard Sembiling (General Manager)
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Sutopoh
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It was a great stay here, the staff were friendly, the room was clean.
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Accommodation's Reply
09 Oct 2025
Dear Mr. Sutopoh, Warm greetings from Hotel Neo Cirebon. Thank you for choosing Neo Cirebon and for taking the time to share your experience at Hotel Neo Cirebon. We are delighted to hear that you enjoyed our friendly service and clean rooms. This is a great encouragement for our team to continue maintaining and improving our standards. We all look forward to welcoming you back for an even better stay. Stay healthy and see you again soon, Richard Sembiring. (General Manager)
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G***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The staff was very kind, so was the hospitality.
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Accommodation's Reply
09 Oct 2025
Dear Mr/s. G***l, Warmest greetings from Hotel Neo Cirebon, On behalf of the entire team at Hotel Neo Cirebon, I would like to express our sincere gratitude for choosing Neo Cirebon and also for your kind feedback. Reading that you found our staff to be very kind and hospitable has truly made our day. We constantly strive to provide genuine and warm service to all our guests, and your words confirm we are on the right track. I will be sure to share your compliments with the team. Thank you once again. We hope to have the pleasure of serving you again soon. Sincerely, Richard Sembiring (General Manager)
Lahonta F.
icon-Business
Business
icon-origin-TRAVELOKA
9,6
/10
Reviewed 3 week(s) ago
The pillow is comfortable..just one..
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Accommodation's Reply
30 Sep 2025
Dear Mr. F. Lahonta, Warm greetings from Hotel Neo Cirebon, Thank you for choosing Neo Cirebon and for taking the time to share your experience during your stay. We greatly appreciate your compliments about the comfort of our pillows. On the other hand, we would also like to inform you that each room is provided with 2 pillows that are larger than normal pillows. And if guests need additional pillows, we will also lend them for free (while supplies last). We are very much looking forward to welcoming you back to Hotel Neo Cirebon for an even better stay. Sincerely, Richard Sembiring. (General Manager)
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Q***m
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the food is quite varied.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. Q*m, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are delighted to know that you were satisfied with the variety of food and service we provide, which met your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Sincerely, Richard Sembiring. (General Manager)
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W***h
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the room request is according to the request, the hotel is clean.
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Accommodation's Reply
26 Sep 2025
Dear Mr./Ms. W*h, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are delighted to know that you found our hotel clean, that your requests were met, and that our service met your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Warm regards, Richard Sembiring. (General Manager)
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N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the car parking area is very limited but free valet is available.
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Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. N*l, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are delighted to know that you found our complimentary valet service helpful and that our service met your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our service. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Warm regards, Richard Sembiring. (General Manager)
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
Super strategic location, close to the station, cleanliness is ok, staff are also very friendly
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Mr./Ms. H*a, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are very pleased to know that you found our hotel's location strategic, clean, and that the service we provide met your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Warm regards,. Richard Sembiring. (General Manager)
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Agus A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
This is my first time staying here. At night, there's a street next to the hotel with lots of people selling things.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Mr. Agus, Warm greetings from Hotel Neo Cirebon. We would like to express our deepest gratitude for choosing Neo Cirebon and for taking the time to provide a review of your first stay at our hotel. Information from guests like you is greatly appreciated, as it helps us continue to better understand our guests' experiences. Regarding the vendors' activity on the street next to the hotel at night, we understand that the surrounding atmosphere can be an important part of the stay experience. The area is known as a bustling nighttime street food center, which for some guests adds color and experience to the city of Cirebon. We hope that other positive aspects of our service, such as the friendliness of our staff, the comfort of the rooms, and the cleanliness, will leave a good impression on you. We look forward to welcoming you back to Hotel Neo Cirebon and providing you with an even better stay. Best regards, Richard Sembiring. (General Manager)
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Pemuda I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7,9
/10
Reviewed 6 week(s) ago
input for sound from the next room can still be heard Car parking is very limited
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Accommodation's Reply
11 Sep 2025
Dear Mr. Pemuda, We would like to express our deepest gratitude for choosing Neo Cirebon and for the time and information you have provided. We are very sorry to learn that your stay did not meet your expectations, especially regarding the sound insulation from the next room and the limited parking facilities. This feedback is very valuable for us to evaluate and improve the quality of our service. As a form of our commitment, we have noted both points and will immediately discuss them with the relevant team to find the best solution going forward. For your information, for the parking area, we also provide two additional parking lots next to and in front of the hotel that can accommodate approximately 60 additional cars. We sincerely hope to have the opportunity to provide you with a much better stay experience on your next visit. Stay healthy and see you again, Richard Sembiring. (General Manager)
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D***s
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Close to KAI Station, close to the Grand Mosque, close to jogging and culinary centers.
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Accommodation's Reply
09 Sep 2025
Dear Mr./Ms. D*s, We would like to express our deepest gratitude for choosing Neo Cirebon and for taking the time to provide a review of your stay at our hotel. We are delighted to learn that you enjoyed our hotel's strategic location, close to the KAI Station, At-Taqwa Grand Mosque, and the jogging and culinary centers. Our easily accessible location and proximity to various major amenities are indeed one of the advantages we pride ourselves on for our guests' comfort. We hope this will add to your comfort during your visit to Cirebon. We hope to always provide the best and most memorable stay experience. We look forward to welcoming you back to Hotel Neo Cirebon in the future. Stay healthy and see you again, Richard Sembiring. (General Manager)
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Aprilia h. w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
Strategic location, ocean view. Friendly staff. Free valet parking. Adequate rooms. AC uses a timer that turns itself off every 10 minutes. Food is quite varied. Check-in and check-out are fast.
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Accommodation's Reply
11 Sep 2025
Dear Mrs. Aprilia, Warm greetings from Hotel Neo Cirebon. We would like to express our deepest gratitude for choosing Neo Cirebon and for taking the time to share your review of your stay. We are delighted to read that you were satisfied with the hotel's strategic location, ocean views, friendly staff, complimentary valet service, varied food, and smooth check-in and check-out process. We are very sorry to hear about the issues you experienced with the air conditioning in your room. The timer system that caused the AC to shut off periodically is clearly not the comfort standards we pride ourselves on. This feedback is very valuable for us to immediately make improvements. We have reported this to our technical team for immediate review and resolution, ensuring that similar incidents do not recur in the future. Once again, thank you for this constructive feedback. Criticism and suggestions from guests like you are a motivation for us to continuously improve the quality of our service. We hope to have the opportunity to welcome you back and provide an even better stay. Stay healthy and see you again soon, Richard Sembiring. (General Manager)
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Rumiyati
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The location is easily accessible, the hotel staff is friendly, and the rooms are clean and fragrant. So, I highly recommend it to everyone.🤝👍
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Accommodation's Reply
09 Sep 2025
Dear Ms. Rumiyati, Warm greetings from Hotel Neo Cirebon, Allow us to express our deepest gratitude for choosing Hotel Neo Cirebon and for taking the time to provide such a positive review of your stay at our hotel. We are very pleased and grateful that you enjoyed our convenient location, the friendliness of our staff, and the cleanliness and comfort of our rooms. Reviews like this are a huge motivation for us, especially for all our staff, to continue to maintain and improve our service standards. Your appreciation and recommendations are very important for our development. We all look forward to welcoming and serving you again at Hotel Neo Cirebon in the future. Stay healthy and see you again, Richard Sembiring. (General Manager)
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Sofyan h.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
everything is fine, my only suggestion is to put a plastic bag in the trash can
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Accommodation's Reply
25 Aug 2025
Dear Mr. Sofyan, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for your visit and for taking the time to provide valuable feedback. We greatly appreciate your suggestion regarding the addition of plastic bags to the in-room trash bins. This feedback is very helpful in improving our guests' comfort. At the same time, allow us to convey that as a form of commitment to the environment, the management and company have implemented a program to reduce single-use plastic waste across all our properties, including Hotel Neo Cirebon, in recent years. This policy is part of our efforts to contribute to environmental conservation. Nevertheless, we understand the inconvenience you have expressed. We will try to evaluate the use of more environmentally friendly trash bins to ensure that our guests' comfort is still well-served. Once again, thank you for your feedback and understanding. We look forward to welcoming you back to Hotel Neo Cirebon for an even better stay. Best regards, Richard Sembiring. (General Manager)
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Annice M.
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9,4
/10
Reviewed 8 week(s) ago
The location is very close to Cirebon train station, the hotel is clean and hygienic, and the staff is kind and friendly :)
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Accommodation's Reply
25 Aug 2025
Dear Ms. Annice, Warm greetings from Hotel Neo Cirebon. We would like to express our deepest gratitude for choosing Hotel Neo Cirebon and for taking the time to provide a review of your stay. We are delighted to hear that you enjoyed our strategic location close to Cirebon Train Station, as well as the cleanliness and friendliness of our staff. Praise like this is a great motivation for us to continue to maintain and improve our service standards. We hope your review can be a reference for other prospective guests. And we all certainly look forward to the opportunity to welcome and serve you again at Hotel Neo Cirebon in the future. Warm regards, Richard Sembiring. (General Manager)
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H***a
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Transit
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8,4
/10
Reviewed 8 week(s) ago
The location is very strategic, the rooms are quite comfortable, the service is also ok.
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Accommodation's Reply
25 Aug 2025
Dear Mr./Ms. H*a, Warm greetings from Hotel Neo Cirebon. We would like to thank you for choosing Neo Cirebon and for taking the time to provide a review of your stay. We are very pleased to know that you found our hotel's location strategic, the rooms comfortable, and the service we provided to meet your expectations. Positive reviews like this are a significant motivation for us to continue maintaining and improving the quality of our services. We hope to have the opportunity to welcome you back to Hotel Neo Cirebon on your next visit. Warm regards, Richard Sembiring. (General Manager)
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I***e
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Business
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10,0
/10
Reviewed 9 week(s) ago
Thank you, Neo Hotel. At the initial check-in, guests had difficulty registering because the upload process failed several times after scanning the barcode. Guests felt it was different from other hotels where they only need to show their ID card. Fortunately, the staff quickly registered them manually. The room and area were clean. There was a water dispenser in the attic area of the room. Breakfast was good. Thank you for the service.
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Mr./Ms. L*e, Warm greetings from Hotel Neo Cirebon. We thank you for choosing Neo Cirebon and for taking the time to review your stay. Reviews from guests like you are invaluable for our ongoing evaluation and improvement. I am very pleased to read that you enjoyed the overall cleanliness of your room, the water dispenser, and the variety of our breakfast. I will also commend our staff for their swift manual check-in, as this greatly motivates us to continue providing the best service. Furthermore, I would like to extend my sincere apologies for the inconvenience you experienced during your initial check-in. We understand that a smooth registration process is crucial. This incident has been a significant issue for our team, and we are reviewing the system to ensure a similar incident does not occur again in the future. Thank you again for this constructive feedback. We all look forward to welcoming you back and providing you with an even better and smoother stay. Best regards, Richard Sembiring. (General Manager)
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