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Hotel Neo Gajah Mada Pontianak by ASTON
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Hotel Neo Gajah Mada Pontianak by ASTON
Hotels
8,4
/10
Very Good
5.902 reviews
What Guests Say About Their Stay
Staff Friendliness (120)
Distance To City Center (110)
Ambiance (106)
Bedroom (102)
ARYO d. p.
9,4
/ 10
Fashionable receptionist hotel... unique design interior room... humble staff and great service..
Merlyn
8,5
/ 10
Always nice and cozy staying at Hotel Neo, like it and recommended.
budianto a.
9,4
/ 10
Clean and comfortable, new hotel with very good location
Johan B. B.
9,4
/ 10
New hotel and strategic place.
astria d. w.
9,7
/ 10
Clean, modern and nice hotel. Recomended!
In the Area
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Jalan Gajah Mada No. 177 Pontianak, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78121
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
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What's around Hotel Neo Gajah Mada Pontianak by ASTON
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Jalan Gajah Mada No. 177 Pontianak, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78121
Discover More About Hotel Neo Gajah Mada Pontianak by ASTON
note: hotel was previously named Hotel Neo Gajah Mada Pontianak by ASTON
Location
Staying at Hotel Neo Gajah Mada Pontianak by ASTON is a good choice when you are visiting South Pontianak.
About Hotel Neo Gajah Mada Pontianak by ASTON
For you, travelers who wish to travel comfortably on a budget, Hotel Neo Gajah Mada Pontianak by ASTON is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Hotel Neo Gajah Mada Pontianak by ASTON provides complete services and facilities that you and your colleagues need.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo Gajah Mada Pontianak by ASTON .
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Neo Gajah Mada Pontianak by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Neo Gajah Mada Pontianak by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Neo Gajah Mada Pontianak by ASTON is the right place to stay.
All facilities in Hotel Neo Gajah Mada Pontianak by ASTON
Bar, Cafe and Lounge
Functional Hall
Lobby
Exterior
Bedroom
Public Facilities
- Parking
- Coffee shop
- Restaurant
- Breakfast restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
In-room Facilities
- Cable TV
- Desk
- Shower
- TV
General
- AC
- Non-smoking room
- Smoking area
Connectivity
- LAN Internet
- Free WiFi
Business Facilities
- Business center
- Meeting facilities
Things to Do
- Massage
Transportation
- Valet parking
Accommodation Policy & General Information in Hotel Neo Gajah Mada Pontianak by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Neo Gajah Mada Pontianak by ASTON | 105 |
Number of floors in Hotel Neo Gajah Mada Pontianak by ASTON | 13 |
Another facilities in Hotel Neo Gajah Mada Pontianak by ASTON | Coffee shop, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area |
Frequently asked question in Hotel Neo Gajah Mada Pontianak by ASTON
What are available facilities at Hotel Neo Gajah Mada Pontianak by ASTON ?
There are top facilites at Hotel Neo Gajah Mada Pontianak by ASTON such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neo Gajah Mada Pontianak by ASTON ?
The standard check-in time at Hotel Neo Gajah Mada Pontianak by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Neo Gajah Mada Pontianak by ASTON provide breakfast?
Yes, Hotel Neo Gajah Mada Pontianak by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hotel Neo Gajah Mada Pontianak by ASTON
Traveloka (5.902)
Other sources (38)
8,4
Very Good
From 5.902 reviews
Provided by travelers on
Cleanliness
8,5
Room Comfort
8,4
Meal
8,2
Location
8,6
Service and Facilites
8,4
People often mention about Hotel Neo Gajah Mada Pontianak by ASTON
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Phòng ngủ (65)
Nhân viên thân thiện (63)
Không khí (61)
Khoảng cách đến trung tâm (56)
Phòng tắm (54)
Không gian phòng (46)
Đường đi (43)
WiFi (43)
Khu vực xung quanh (42)
Hương vị (42)
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Traveler Reviews Hotel Neo Gajah Mada Pontianak by ASTON
Number of reviews per page
20
40
Customer reviews
L***y
8,5
/10
Reviewed 3 day(s) ago
The room was quite dusty behind the entrance door, the dust was thick on the bed, the pillows and bed sheets were no longer white, they were rather brownish in color.
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ME
Maria E. S.
Business
10,0
/10
Reviewed 4 day(s) ago
Cheap, clean, friendly, top notch, if you go to Ponti you'll definitely come here.
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Accommodation's Reply
16 Jul 2025
Dear Ms. Maria E. S., Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your warm and enthusiastic review. We are very pleased to know that you were satisfied with the affordable price, the cleanliness of the hotel, and the friendly service provided. Reviews like this are a great motivation for us to continue to maintain quality and comfort for every guest. We look forward to welcoming you back when you visit Pontianak. Warmest Regards, Exsan. General Manager
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b***i
6,9
/10
Reviewed 6 day(s) ago
The spa is very poor, there is minimal choice of breakfast menu
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Accommodation's Reply
16 Jul 2025
Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your feedback. We apologize for your dissatisfaction regarding the spa facilities and the lack of variety in the breakfast menu. We will immediately evaluate this with the relevant team to make improvements and enhance our service. This kind of feedback is very valuable for us so that we can continue to improve ourselves and provide a better guest experience in the future. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager
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S***o
Staycation
10,0
/10
Reviewed 1 week(s) ago
It was a very comfortable stay, easy access everywhere, clean place, and fast service. 👍🏻
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your positive review. We are very pleased to know that your stay at our hotel was comfortable, with easy access, maintained cleanliness, and prompt service. Reviews like this encourage our entire team to continue maintaining and improving the quality of service for each guest. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager
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f***d
9,7
/10
Reviewed 1 week(s) ago
- The place is great, and the staff service is excellent.
- The only downside is that the room isn't soundproof enough.
- Everything is fine.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warmest greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your positive review. We are pleased to know that the hotel's location and the service from our staff made a great impression during your stay. Regarding the feedback regarding the room's poor soundproofing, we apologize for the inconvenience. This will be taken into consideration for further evaluation to improve guest comfort in the future. Once again, thank you for your appreciation and feedback. We hope to welcome you back on your next visit. Warmest regards, Exsan. General Manager
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R***o
10,0
/10
Reviewed 1 week(s) ago
Very good, I want a fourth time.
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Accommodation's Reply
14 Jul 2025
Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak. Thank you for your very pleasant review. We are honored to have been your choice for several visits, and even more pleased to know that you plan to return for a fourth time. This trust and loyalty is a great motivation for us to continue providing the best service. We look forward to your next visit with a warm welcome and an even more memorable stay. Warmest Regards, Exsan. General Manager
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D***i
Business
10,0
/10
Reviewed 2 week(s) ago
All the way from Makassar to Pontianak, thank God I booked a hotel according to my wishes and the hotel was very clean, all the staff were very friendly. Thank you
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Accommodation's Reply
08 Jul 2025
Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you very much for the warm and enthusiastic review that you have given. We are very happy and honored to be your choice of place to stay after a long journey from Makassar. Knowing that our hotel is in accordance with expectations, clean, and our staff's service is considered friendly, is truly a joy for the entire team. Reviews like this encourage us to continue to maintain the quality of service and comfort for every guest who comes from various regions. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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H***y
Leisure
5,9
/10
Reviewed 2 week(s) ago
The location is good, but the room is not very comfortable, the hallway to the room has no windows so it's dark, the bathroom and bedroom are full of small cockroaches so it feels very dirty.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for taking the time to provide a very valuable review and input. We are pleased to know that the location of our hotel is considered strategic, but we deeply regret the inconvenience you experienced regarding the comfort of the room, the lighting of the hallway, and the cleanliness of the room and bathroom. Regarding the presence of small insects in the room area, we apologize profusely. This is clearly not in accordance with the cleanliness standards that we have set. Our Housekeeping Team has received this report and will take intensive action, general cleaning and complete pest control so that it does not happen again. Your input will be an important evaluation material for us in improving the quality of service and guest comfort. We hope to be given the opportunity to welcome you back with a much better experience. Warm Regards, Exsan. General Manager
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R***n
Leisure
10,0
/10
Reviewed 3 week(s) ago
From check-in to check-out the service was excellent.
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Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for the positive review that you have given. We greatly appreciate the appreciation for the service provided from the check-in to check-out process. Guest satisfaction is our top priority, and knowing that you feel well served during your stay is a joy for the entire team. Comments like this encourage us to continue to maintain the quality of service and ensure that every guest gets a pleasant and memorable experience. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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R***o
Transit
10,0
/10
Reviewed 3 week(s) ago
The room and toilet are super clean, the room is spacious and airy. Thanks
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Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for the positive review that you have given. We are very pleased to know that the cleanliness of the room and toilet, as well as the size and comfort of the room, provided a pleasant stay experience. Guest comfort is our top priority, and comments like this motivate our team to continue to maintain service and cleanliness standards. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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H***o
8,4
/10
Reviewed 5 week(s) ago
The hotel's location is good in the center of the crowd and culinary, spacious parking area, it's just a shame that the parking building is not clean or not well maintained, very suitable for business trips or families, the color or condition of the sheets is not good, it looks grayish which gives the impression of being less clean, the food has not been tried, because I was tempted by local food around the hotel, the hotel rental price is relatively okay.
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Accommodation's Reply
20 Jun 2025
Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review and attention. We are pleased to know that our hotel's location in the city center, close to the culinary area, and large parking area can provide comfort during your stay, both for business trips and with family. Regarding the condition of the parking building, we apologize for the inconvenience felt. We need to inform you that the parking building is not part of the hotel property, but we remain committed to continuing to coordinate with the parking building management so that its cleanliness and maintenance are maintained for the comfort of all guests. Input regarding the appearance of the bed sheets is also our concern, and we have conveyed it to the Housekeeping team for evaluation and improvement in the future. Hopefully on another occasion you will also have the opportunity to try our breakfast menu. Thank you also for your appreciation of the room price which is considered appropriate. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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PaulS
7,6
/10
Reviewed 5 week(s) ago
Have been here many times, this time it was not pleasant, not according to reservation. Asked for 1 big bed, got a double bed. The solution was to upgrade, so add 150.
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Accommodation's Reply
20 Jun 2025
Dear Mr. Paul S, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your loyalty in choosing Hotel Neo Gajah Mada Pontianak as a place to stay several times. We apologize for the inconvenience you experienced on your visit this time, especially regarding the incompatibility of the bed type received. We always strive to fulfill special requests from guests, including bed requests, according to availability upon arrival. In certain conditions, if the requested room type is not available, we offer an upgrade option as an alternative solution so that your comfort is maintained during your stay. Your input is highly appreciated and will be used as evaluation material for our team to improve the quality of service in the future. Hopefully we can welcome you back on your next visit with a more memorable experience. Warm Regards, Exsan. General Manager
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AL
Anwar L.
Leisure
9,4
/10
Reviewed 5 week(s) ago
Service 👍👍 the hotel's location is in the culinary center. Awesome
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Accommodation's Reply
12 Jun 2025
Dear Mr. Anwar L, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are very pleased to know that the services provided have met expectations and the location of our hotel in the culinary center of Pontianak city can provide comfort and convenience during your stay. Guest comfort and satisfaction are our priorities, and this appreciation is a motivation to continue providing the best service. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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Y***a
10,0
/10
Reviewed 6 week(s) ago
very comfortable and friendly...very good
good service..clean and tidy..spacious too
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Accommodation's Reply
20 Jun 2025
Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your warm review. We are very pleased to know that you felt comfortable during your stay, and were satisfied with the friendly service, cleanliness, tidiness, and spaciousness of the room. Positive reviews like this mean a lot to us and are a motivation to continue to provide the best service at every opportunity. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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MF
Masyhari F. A.
Business
9,7
/10
Reviewed 8 week(s) ago
Strategic hotel in Pontianak city. Close. To the airport. Access everywhere is very easy.
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Mr. Masyhari F. A., Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are pleased to know that our hotel's strategic location, close to the airport and easily accessible from various points in Pontianak city, provides comfort during your stay. Guest comfort and ease of mobility are one of our priorities in providing a pleasant stay experience. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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E***n
9,6
/10
Reviewed 9 week(s) ago
Everything is good and the service is great.
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Accommodation's Reply
26 May 2025
Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are very pleased to know that the service and overall experience of staying at our hotel met your expectations. Feedback like this means a lot and motivates the entire team to continue providing the best service. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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Mohammad M. A. M.
Business
9,0
/10
Reviewed 9 week(s) ago
The atmosphere and place are really great
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Mr. Mohammad M. A. M., Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your positive review. We are pleased to know that the atmosphere and location of our hotel gave a pleasant impression during your stay. Reviews like this are the motivation for us to continue to maintain the comfort and quality of service. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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I***I
Business
10,0
/10
Reviewed 9 week(s) ago
Stayed 3 nights here, satisfying, starting from the flexibility of check in and check out, friendly staff, hotel environment, cleanliness of the hotel. The room is also good, for the type chosen, the size is quite large. The room is clean, the facilities in the room are also adequate, the bed is soft and clean. The bathroom, toilet are clean. Wifi is also free.
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Accommodation's Reply
19 May 2025
Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your complete and positive review. We are very pleased to know that your three-night stay with us was so satisfying, starting from the flexibility of check-in and check-out times, the friendliness of the staff, the cleanliness of the hotel environment, to the comfort of the room. Reviews of the room facilities, bed, bathroom, and good WiFi connection are motivations for us to continue to maintain the quality of service and facilities for the comfort of every guest. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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b***y
Leisure
8,4
/10
Reviewed 10 week(s) ago
Friendly staff, just a bit noisy. You can hear voices from the front, or people chatting.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Sir/Madam, Warm Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review. We are happy to hear that the friendliness of our staff gave a positive impression during your stay. We also apologize for the inconvenience felt related to noise from outside the room. This input means a lot to us and will be used as evaluation material to improve guest comfort, including in terms of soundproofing. Hopefully we can welcome you back on your next visit. Warm Regards, Exsan. General Manager
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l***i
Business
8,2
/10
Reviewed 10 week(s) ago
Clean & comfortable hotel, close to city center, didn't try hotel food 👍
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Accommodation's Reply
19 May 2025
Dear Sir/Madam, Warmest Greetings from Hotel Neo Gajah Mada Pontianak, Thank you for your review. We are pleased to know that the cleanliness, comfort, and strategic location of the hotel provided a pleasant stay experience. Hopefully on your next visit you will have the opportunity to try the food served in our restaurant which is also one of our guests' favorites. Hopefully we can welcome you back on your next visit. Warmest Regards, Exsan. General Manager
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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