ibis Balikpapan

Hotels
8,5
/10
Very Good
2.298 reviews

What Guests Say About Their Stay

Distance To City Center (132)
Bedroom (114)
Ambiance (111)
Staff Friendliness (106)
Ary C.
9,7
/ 10
I recently enjoyed my stay at Hotel Ibis Balikpapan. The affordable pricing, spotless rooms, and friendly staff stood out. The check-in process was seamless, and the hotel is well-suited for extended stays. Recommended for budget-conscious travelers seeking quality accommodation.
N***a
9,4
/ 10
I won't regret staying here, the AC works well, access to everywhere is good, close to the city center, yesterday I stayed here for 4 days and really felt at home, the bathroom was clean, in short it was the best.
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Aji S. J. H.
8,5
/ 10
Friendly and efficient. The OB is also good. Good luck, Hotel Ibis. I will stay at Hotel Ibis again sometime.
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Y***r
9,4
/ 10
My stay at ibis Balikpapan from March 29 to April 3, 2025 was truly memorable. I stayed in a Standard room with 1 Double Bed and was satisfied with the facilities offered. One of the things I admire the most is the location of this hotel. Strategically located with a close distance to the city center, making it easy for me to access various interesting places and needs while in Balikpapan. In addition, the environment around the hotel also feels comfortable and conducive. Access to and from the hotel is also very good, making my trip smoother. In terms of service and facilities, ibis Balikpapan also did not disappoint. The hotel staff were very friendly and helpful, creating a pleasant atmosphere during my stay. This hotel is also very family-friendly, making it suitable for those of you who are traveling with family members. The availability of good Wifi is also very helpful in staying connected. In addition, the choice of activities around the hotel adds value to my stay experience. The check-in and check-out processes also run quickly and efficiently, respecting the guests' time. Overall, I highly recommend ibis Balikpapan for anyone looking for a comfortable, strategic, and well-serviced accommodation in Balikpapan. My stay here really left a positive impression.
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i***n
10,0
/ 10
Hotel with affordable accommodation, very good facilities and very friendly service. In the future can stay again at this hotel.
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In the Area
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Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112

Main Facilities

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This accommodation offers:
Outdoor pool
Swimming pool
Airport transfer
Express check-out
24-hour Receptionist
ibis Balikpapan is a hotel in a good neighborhood, which is located at Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around ibis Balikpapan

Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76112
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About ibis Balikpapan

Located in the vibrant city of Balikpapan, the

ibis Balikpapan

is a modern hotel that perfectly blends comfort, convenience, and affordability. This hotel is strategically situated near the city's business district and offers easy access to various attractions, making it an ideal choice for both business and leisure travelers. With its contemporary design and warm hospitality, ibis Balikpapan ensures that every guest feels right at home.

The hotel features a range of well-appointed rooms equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and comfortable bedding. Each room is designed to provide a relaxing atmosphere, allowing guests to unwind after a long day of exploring or working. The friendly staff is always on hand to assist with any needs, ensuring a pleasant stay for everyone.

One of the standout features of ibis Balikpapan is its commitment to sustainability. The hotel implements eco-friendly practices, such as energy-efficient lighting and water conservation measures, making it a responsible choice for environmentally conscious travelers. Additionally, the hotel offers a variety of dining options, including a restaurant that serves delicious local and international cuisine, perfect for satisfying any palate.

Why You Should Stay at ibis Balikpapan

Choosing to stay at ibis Balikpapan comes with numerous benefits. First and foremost, the hotel's prime location allows easy access to key business and leisure destinations. Whether you're in town for a conference or to explore the local culture, you'll find that everything is just a short drive away.

Moreover, the hotel offers competitive rates without compromising on quality. Guests can enjoy comfortable accommodations and excellent service at an affordable price, making it a great value for money. The hotel also provides various facilities, including a fitness center and meeting rooms, catering to both leisure and business travelers.

Best Time to Stay at ibis Balikpapan

The best time to visit Balikpapan is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, with less humidity and minimal rainfall, making it ideal for outdoor activities and sightseeing. However, if you're looking for lower rates and fewer crowds, consider visiting during the shoulder months of March and November.

Transportation and Accessibility

Access to the Airport

ibis Balikpapan is conveniently located approximately 10 kilometers from Sepinggan International Airport (BPN). The hotel offers shuttle services for guests, making it easy to reach the airport without any hassle. Additionally, taxis and ride-sharing services are readily available, ensuring a smooth transfer to and from the airport.

Public Transportation

For those looking to explore Balikpapan without a car, public transportation options are accessible near the hotel. Local buses and minibusses operate throughout the city, providing an affordable way to navigate the area. Alternatively, guests can opt for ride-hailing apps, which are popular and widely used in Balikpapan, offering a convenient way to get around.

Unique Facilities at ibis Balikpapan

1. Modern Fitness Center

The hotel features a well-equipped fitness center, allowing guests to maintain their workout routines while traveling. With a variety of cardio and strength-training equipment, you can easily squeeze in a workout before heading out for the day.

2. On-Site Dining Options

ibis Balikpapan boasts an on-site restaurant that serves a diverse menu, featuring both local and international dishes. Whether you're in the mood for a hearty breakfast or a late-night snack, the restaurant has you covered.

3. Meeting and Conference Facilities

For business travelers, the hotel offers meeting and conference facilities equipped with modern technology. Whether you're hosting a small meeting or a larger event, the staff is ready to assist in making your gathering a success.

Nearby Attractions at ibis Balikpapan

1. Balikpapan Plaza

Located just 3 kilometers from ibis Balikpapan, Balikpapan Plaza is a popular shopping destination featuring a variety of retail stores, dining options, and entertainment facilities. It's the perfect place to shop for souvenirs or enjoy a meal with friends.

2. Kemala Beach

Approximately 5 kilometers from the hotel, Kemala Beach is a beautiful spot to relax and enjoy the sun. With its soft sands and clear waters, it's an ideal location for swimming, sunbathing, or simply taking a leisurely stroll along the shore.

3. Monpera Monument

Located about 4 kilometers away, the Monpera Monument is a significant landmark in Balikpapan. This monument commemorates the city's history and is a great spot for photos and learning about the local culture.

4. Plaza Balikpapan

Just 3.5 kilometers from the hotel, Plaza Balikpapan is another shopping center that offers a wide range of shops, restaurants, and entertainment options. It's a great place to spend an afternoon shopping or catching a movie.

5. Manggar Segara Sari Beach

About 7 kilometers from ibis Balikpapan, Manggar Segara Sari Beach is known for its stunning sunsets and vibrant atmosphere. It's a popular spot for locals and tourists alike, offering various water sports and beach activities.

6. The Plaza Balikpapan

Located approximately 3 kilometers from the hotel, The Plaza Balikpapan is a modern shopping mall that features a variety of local and international brands, dining options, and entertainment facilities, making it a great place to spend a day.

7. Balikpapan Botanical Garden

Situated about 6 kilometers from the hotel, the Balikpapan Botanical Garden is a serene escape from the city. Visitors can explore the lush greenery, enjoy a picnic, or simply relax in the peaceful surroundings.

8. Taman Bekapai

Just 2 kilometers away, Taman Bekapai is a lovely park that offers a tranquil environment for relaxation. It's a great place for a leisurely walk, jogging, or enjoying a picnic with family and friends.

9. East Kalimantan Museum

Located approximately 8 kilometers from the hotel, the East Kalimantan Museum showcases the rich history and culture of the region. Visitors can explore various exhibits and learn about the local heritage.

10. Borneo Adventure

For those seeking adventure, Borneo Adventure is about 10 kilometers from ibis Balikpapan. This tour company offers various outdoor activities, including jungle trekking, wildlife tours, and river cruises, providing an unforgettable experience in the heart of Borneo.

Tips and Tricks for Staying at ibis Balikpapan

Tips During Your Stay

To make the most of your stay at ibis Balikpapan, consider these tips: always check for special promotions or packages that may be available during your visit. Additionally, don't hesitate to ask the staff for recommendations on local attractions and dining options—they're always happy to help!

Tips for Enjoying Hotel Facilities

Take advantage of the hotel's facilities by planning your workouts in advance and making reservations for any meeting rooms you may need. Also, be sure to explore the dining options available on-site, as they often feature seasonal dishes and local specialties that you won't want to miss.

Why Book ibis Balikpapan on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. This flexibility allows you to choose the perfect place to stay based on your preferences and budget.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This feature allows you to save even more with their PayLater option, making your travel planning hassle-free.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you book more, you can elevate your Traveloka Priority level and enjoy exclusive offers.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at various accommodations. This transparency allows you to make informed decisions based on real experiences, ensuring that you choose the best hotel for your needs.

With all these advantages, there's no reason not to choose ibis Balikpapan for your next stay in Balikpapan. Booking hotel through Traveloka ensures you get the best deals and an unforgettable experience!

All facilities in ibis Balikpapan

Others ibis Balikpapan
Others

Transportation

  • Bus/truck parking
  • Valet parking
  • Airport transfer

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Public Facilities

  • Parking
  • WiFi in public area

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in ibis Balikpapan

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in ibis Balikpapan
6
Another facilities in ibis Balikpapan
Bus/truck parking, Valet parking, Airport transfer, Express check-in, Express check-out

Frequently asked question in ibis Balikpapan

What is normal check-in & check-out time at ibis Balikpapan?
The standard check-in time at ibis Balikpapan is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Balikpapan?
ibis Balikpapan is a 3.0-star hotel.
How many floors does ibis Balikpapan have?
ibis Balikpapan has 6 floors.
Does ibis Balikpapan provide parking?
Yes, ibis Balikpapan provides parking. Please confirm details directly with the hotel.
Does ibis Balikpapan have a swimming pool?
Yes, a swimming pool is available at ibis Balikpapan.
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More Reviews from Other Guests in ibis Balikpapan

Overall Ratings & Reviews ibis Balikpapan

Traveloka (2.245)
Other sources (53)
8,5
Very Good
From 2.245 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,4

Location

8,7

Service and Facilites

8,5

People often mention about ibis Balikpapan
All
Jarak ke Pusat Kota (67)
Kamar Tidur (65)
Suasana (62)
Keramahan Staff (61)
Kamar Mandi (55)
Akses (50)
Area Hotel (49)
Wifi (44)
Waktu Check-in/out (42)
Ramah Keluarga (41)
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Traveler Reviews ibis Balikpapan

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20
40
Customer reviews
s***d
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 6 day(s) ago
Improve customer service and service, check during breakfast so that the food doesn't run out even though it's still a long way off from breakfast time.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, s*d,* Thank you for taking the time to share your experience at Ibis Balikpapan. We apologize for any inconvenience you experienced regarding the availability of food during breakfast. We have shared your feedback with the restaurant team so that they can pay more attention to checking and replenishing food during breakfast. We highly appreciate your valuable feedback and we will continue to strive to improve our service quality to provide an even better experience on your next visit. Best regards, Anom Purboyanto General Manager
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
best view is in 5009, best location, best foods surroundings, all is good and good.
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Accommodation's Reply
24 Oct 2025
Dear Mr./Ms. M*i,** Thank you for taking the time to share your wonderful feedback. We’re delighted to know that you enjoyed your stay, especially the view from Room 5009, our location, and the great food options nearby. Your kind words mean a lot to us, and we’re glad everything met your expectations. We look forward to welcoming you back soon for another pleasant stay at Novotel Balikpapan. Warm regards, Anom Purboyanto General Manager
Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
All is well and pleasant, thank you for your service.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Thank you for your kind words. We’re glad to know that your stay was pleasant and that our service met your expectations. We truly appreciate your feedback and hope to welcome you back to Novotel Balikpapan soon. Warm regards, Anom Purboyanto General Manager
Pramono W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The room is clean and tidy, thank you Mas Aulia.
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Accommodation's Reply
24 Oct 2025
Dear Pramono W., Thank you for taking the time to share your experience at Novotel Balikpapan. We are delighted to hear that you enjoyed your stay at Novotel Balikpapan. We would also like to thank you, Aulia, for inspiring us all to continue to strive for the best service. We look forward to welcoming you back to Novotel Balikpapan for a pleasant stay. Best regards, Anom Purboyanto
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N***r
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
pleasant, comfortable and nice place to stay here
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Accommodation's Reply
08 Oct 2025
Dear N*r,** Thank you very much for your excellent rating and kind words. We’re delighted to know that you had a pleasant and comfortable stay with us. Your appreciation truly motivates our team to continue delivering the best service to all our guests. We look forward to welcoming you back again soon at Ibis Balikpapan. Best regards, Anom Purboyanto General Manager
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The staff is very helpful and friendly. The rooms are clean, fragrant, and tidy. It's close to everything you need to buy food. The price is affordable and easy to access. Plus, there's a free pool at Novotel. 😍
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08 Oct 2025
Dear D*i,** Thank you very much for your perfect rating and wonderful feedback. We’re thrilled to know that you enjoyed our helpful and friendly staff, clean and comfortable room, as well as the convenient location and value for money. We’re also glad you had the chance to enjoy access to the Novotel pool — it’s great to hear that added to your stay experience. Your kind words truly motivate our team to continue delivering the best service for our guests. We look forward to welcoming you back soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The room was clean and comfortable, the toilet was clean, the water was strong, and the toiletries were complete. A small suggestion is to replace the liquid soap dispenser with a new one as it's fragile. The trash can also won't open when stepped on, so you have to open it manually by hand. Overall, it was a very comfortable two-night stay.
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08 Oct 2025
Dear F*n,** Thank you very much for your perfect rating and detailed feedback. We’re delighted to know that you had a comfortable stay and appreciated the cleanliness of our room and bathroom, as well as the completeness of our amenities. We also truly appreciate your constructive suggestions regarding the soap dispenser and trash bin. Your feedback has been shared with our housekeeping team for immediate follow-up and improvement. Once again, thank you for choosing ibis Balikpapan. We look forward to welcoming you back for another pleasant stay soon. Best regards, Anom Purboyanto General Manager
U***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
great, friendly staff, good service
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Accommodation's Reply
08 Oct 2025
Dear U*a,** Thank you very much for your perfect rating and kind words. We’re delighted to know that you enjoyed your stay and appreciated our friendly staff and great service. Your feedback truly motivates our team to keep delivering the best hospitality experience. We look forward to welcoming you back soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
S***l
icon-origin-TRAVELOKA
8,1
/10
Reviewed 4 week(s) ago
Ok, great, friendly service, clean room, bathroom is also ok.
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Accommodation's Reply
08 Oct 2025
Dear S*l,** Thank you for your positive rating and kind feedback. We’re glad to know that you had a pleasant stay and appreciated our friendly service, clean room, and comfortable bathroom. Your comments truly encourage our team to continue providing the best experience for our guests. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
A***f
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Suitable for business purposes, strategic location close to shopping and government centers.
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Accommodation's Reply
08 Oct 2025
Dear A*f,** Thank you very much for your perfect rating and positive feedback. We’re delighted to know that our hotel’s strategic location suited your business needs and provided convenient access to shopping and government areas. Your kind words are truly appreciated and motivate our team to keep delivering excellent service. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
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Ruben
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The hotel staff are very friendly and always helpful.
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Accommodation's Reply
23 Sep 2025
Dear Ruben, Thank you very much for your perfect rating and kind words. We are delighted to know that our staff’s friendliness and helpfulness made your stay enjoyable. Your feedback is a great encouragement for the team to continue providing excellent service. We look forward to welcoming you back again soon at Ibis Balikpapan. Best regards, Anom Purboyanto General Manager
S***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Clean room, nice restaurant staff
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Accommodation's Reply
08 Oct 2025
Dear S*i,** Thank you for your positive rating and kind feedback. We’re delighted to know that you enjoyed the cleanliness of our room and the friendly service from our restaurant team. Your appreciation truly encourages us to continue providing excellent service for all our guests. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
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Fitriani N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
We enjoyed our stay here. Everything was nice, clean, and pleasant, except the pillows had a musty smell, which was very annoying.
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Accommodation's Reply
08 Oct 2025
Dear Fitriani N., Thank you for sharing your feedback and for choosing ibis Balikpapan. We’re pleased to know that you enjoyed your stay and appreciated the cleanliness and comfort of our hotel. We sincerely apologize for the inconvenience caused by the pillow condition. Your comment has been shared with our housekeeping team for immediate attention and corrective action to ensure this does not happen again. We truly value your input and hope to have the opportunity to welcome you back with an even more pleasant experience. Best regards, Anom Purboyanto General Manager
U***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
[Engaging Opening Line] [Describe your stay] Ambience/Amenities: [Describe the hotel's atmosphere and amenities] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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Accommodation's Reply
23 Sep 2025
Dear U***a, Thank you for sharing your review of your stay with us. We are delighted to know that you enjoyed your experience, and we truly appreciate your feedback. Your comments are valuable and help us to continually improve our service and facilities. We look forward to welcoming you back on your next visit and hope to provide you with an even more memorable stay. Best regards, Anom Purboyanto General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
Strategic location, with culinary area nearby
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Accommodation's Reply
23 Sep 2025
Dear G*t,** Thank you for sharing your feedback and for choosing ibis Balikpapan for your business trip. We are pleased to know that you enjoyed our strategic location and the culinary options around the hotel. We truly appreciate your review and look forward to welcoming you again on your next visit to Balikpapan. Best regards, Anom Purboyanto General Manager
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Feldy Y. T.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Comfortable [Engaging Opening Line] [Describe your stay] Atmosphere/Facilities: Comfortable Food: Delicious and varied food Staff Assistance: Friendly and responsive Highlights: Smooth check-in, friendly staff, and comfortable stay Price: Reasonable for the service Location: Strategic location, close to culinary spots and the city center
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16 Sep 2025
Dear Mr. Feldy Y. T., Warm greetings from [Your Hotel Name]! Thank you for taking the time to leave us a wonderful review and a perfect rating for your stay with us. We are delighted to know that you had a comfortable stay, enjoyed the hotel's ambiance, the variety of food, and the friendly service from our team. Your positive comments regarding the smooth check-in process, the strategic location, and the quality of your stay are a great motivation for us to continue maintaining and improving our service standards. This feedback means a lot to us, and we will share it with the entire team as a token of our appreciation for their dedication. We look forward to your next visit, whether for business or personal enjoyment. Sincerely, Anom Purboyanto, General Manager
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Friendly staff, delicious food. It's top notch here.
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Accommodation's Reply
03 Sep 2025
Dear Ms./Mrs. N*a, Thank you for taking the time to share your experience at ibis Balikpapan. We are delighted to hear that you were satisfied with the friendliness of our staff and the delicious food. Your positive review is a motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next business trip to Balikpapan. Best regards, Anom Purboyanto, General Manager
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P***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Comfortable, cheap, can use Novotel facilities, really something.
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Accommodation's Reply
03 Sep 2025
Dear Ms./Mrs. P*a, Thank you for choosing ibis Balikpapan as your accommodation during your business trip. We are delighted to know that you were comfortable and satisfied with the affordable price and were able to enjoy the Novotel facilities. Your comments are truly encouraging! We look forward to welcoming you back in the future. Best regards, Anom Purboyanto, General Manager
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O***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Happy because I can go to the gym and swim as much as I want without a maximum number of people.
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1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear O***a, Thank you for your excellent rating and for sharing your experience with us. We are delighted to know that you enjoyed the gym and swimming pool facilities to the fullest. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another pleasant stay. Warm regards, Anom Purboyanto General Manager
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Ayudya R.
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 10 week(s) ago
Dear ibis Balikpapan, everything was good except cleanliness. On the last day of my stay, I found a cockroach in front of the toilet door. Then on the first day, the towels smelled really musty and I knew they weren't clean because the color of the towels had turned yellow. Finally, I asked for a replacement towel. Luckily, the frontliner was quite responsive. So, please improve the cleanliness.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Ayudya R., Thank you for staying at ibis Balikpapan and for taking the time to share your feedback with us. First and foremost, please accept our sincerest apologies for the inconvenience you experienced during your stay, particularly regarding the cleanliness of the room. We are truly sorry to hear about the condition of the towel and the unfortunate sighting near the bathroom area. This is certainly not in line with our usual standards, and we deeply regret the discomfort it caused you. I appreciate your kind acknowledgment of our front office team’s responsiveness. Rest assured, I have personally addressed this matter with our housekeeping and pest control teams to ensure such incidents are not repeated in the future. Your feedback is very valuable to us, and we are committed to making immediate improvements. We do hope to have another opportunity to welcome you back and provide a much better experience. Warm regards, Anom Purboyanto
Number of reviews per page
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews ibis Balikpapan

Traveloka (2.245)
Other sources (53)
8,5
Very Good
From 2.245 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,4

Location

8,7

Service and Facilites

8,5

People often mention about ibis Balikpapan
All
Jarak ke Pusat Kota (67)
Kamar Tidur (65)
Suasana (62)
Keramahan Staff (61)
Kamar Mandi (55)
Akses (50)
Area Hotel (49)
Wifi (44)
Waktu Check-in/out (42)
Ramah Keluarga (41)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews ibis Balikpapan

Number of reviews per page
20
40
Customer reviews
s***d
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 6 day(s) ago
Improve customer service and service, check during breakfast so that the food doesn't run out even though it's still a long way off from breakfast time.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, s*d,* Thank you for taking the time to share your experience at Ibis Balikpapan. We apologize for any inconvenience you experienced regarding the availability of food during breakfast. We have shared your feedback with the restaurant team so that they can pay more attention to checking and replenishing food during breakfast. We highly appreciate your valuable feedback and we will continue to strive to improve our service quality to provide an even better experience on your next visit. Best regards, Anom Purboyanto General Manager
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
best view is in 5009, best location, best foods surroundings, all is good and good.
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Accommodation's Reply
24 Oct 2025
Dear Mr./Ms. M*i,** Thank you for taking the time to share your wonderful feedback. We’re delighted to know that you enjoyed your stay, especially the view from Room 5009, our location, and the great food options nearby. Your kind words mean a lot to us, and we’re glad everything met your expectations. We look forward to welcoming you back soon for another pleasant stay at Novotel Balikpapan. Warm regards, Anom Purboyanto General Manager
Verified Traveler
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
All is well and pleasant, thank you for your service.
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Accommodation's Reply
24 Oct 2025
Dear Valued Guest, Thank you for your kind words. We’re glad to know that your stay was pleasant and that our service met your expectations. We truly appreciate your feedback and hope to welcome you back to Novotel Balikpapan soon. Warm regards, Anom Purboyanto General Manager
Pramono W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The room is clean and tidy, thank you Mas Aulia.
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Accommodation's Reply
24 Oct 2025
Dear Pramono W., Thank you for taking the time to share your experience at Novotel Balikpapan. We are delighted to hear that you enjoyed your stay at Novotel Balikpapan. We would also like to thank you, Aulia, for inspiring us all to continue to strive for the best service. We look forward to welcoming you back to Novotel Balikpapan for a pleasant stay. Best regards, Anom Purboyanto
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N***r
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
pleasant, comfortable and nice place to stay here
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Accommodation's Reply
08 Oct 2025
Dear N*r,** Thank you very much for your excellent rating and kind words. We’re delighted to know that you had a pleasant and comfortable stay with us. Your appreciation truly motivates our team to continue delivering the best service to all our guests. We look forward to welcoming you back again soon at Ibis Balikpapan. Best regards, Anom Purboyanto General Manager
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The staff is very helpful and friendly. The rooms are clean, fragrant, and tidy. It's close to everything you need to buy food. The price is affordable and easy to access. Plus, there's a free pool at Novotel. 😍
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Accommodation's Reply
08 Oct 2025
Dear D*i,** Thank you very much for your perfect rating and wonderful feedback. We’re thrilled to know that you enjoyed our helpful and friendly staff, clean and comfortable room, as well as the convenient location and value for money. We’re also glad you had the chance to enjoy access to the Novotel pool — it’s great to hear that added to your stay experience. Your kind words truly motivate our team to continue delivering the best service for our guests. We look forward to welcoming you back soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
F***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The room was clean and comfortable, the toilet was clean, the water was strong, and the toiletries were complete. A small suggestion is to replace the liquid soap dispenser with a new one as it's fragile. The trash can also won't open when stepped on, so you have to open it manually by hand. Overall, it was a very comfortable two-night stay.
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Accommodation's Reply
08 Oct 2025
Dear F*n,** Thank you very much for your perfect rating and detailed feedback. We’re delighted to know that you had a comfortable stay and appreciated the cleanliness of our room and bathroom, as well as the completeness of our amenities. We also truly appreciate your constructive suggestions regarding the soap dispenser and trash bin. Your feedback has been shared with our housekeeping team for immediate follow-up and improvement. Once again, thank you for choosing ibis Balikpapan. We look forward to welcoming you back for another pleasant stay soon. Best regards, Anom Purboyanto General Manager
U***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
great, friendly staff, good service
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Accommodation's Reply
08 Oct 2025
Dear U*a,** Thank you very much for your perfect rating and kind words. We’re delighted to know that you enjoyed your stay and appreciated our friendly staff and great service. Your feedback truly motivates our team to keep delivering the best hospitality experience. We look forward to welcoming you back soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
S***l
icon-origin-TRAVELOKA
8,1
/10
Reviewed 4 week(s) ago
Ok, great, friendly service, clean room, bathroom is also ok.
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Accommodation's Reply
08 Oct 2025
Dear S*l,** Thank you for your positive rating and kind feedback. We’re glad to know that you had a pleasant stay and appreciated our friendly service, clean room, and comfortable bathroom. Your comments truly encourage our team to continue providing the best experience for our guests. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
A***f
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Suitable for business purposes, strategic location close to shopping and government centers.
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Accommodation's Reply
08 Oct 2025
Dear A*f,** Thank you very much for your perfect rating and positive feedback. We’re delighted to know that our hotel’s strategic location suited your business needs and provided convenient access to shopping and government areas. Your kind words are truly appreciated and motivate our team to keep delivering excellent service. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
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Ruben
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The hotel staff are very friendly and always helpful.
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Accommodation's Reply
23 Sep 2025
Dear Ruben, Thank you very much for your perfect rating and kind words. We are delighted to know that our staff’s friendliness and helpfulness made your stay enjoyable. Your feedback is a great encouragement for the team to continue providing excellent service. We look forward to welcoming you back again soon at Ibis Balikpapan. Best regards, Anom Purboyanto General Manager
S***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Clean room, nice restaurant staff
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Accommodation's Reply
08 Oct 2025
Dear S*i,** Thank you for your positive rating and kind feedback. We’re delighted to know that you enjoyed the cleanliness of our room and the friendly service from our restaurant team. Your appreciation truly encourages us to continue providing excellent service for all our guests. We look forward to welcoming you back again soon at ibis Balikpapan. Best regards, Anom Purboyanto General Manager
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Fitriani N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
We enjoyed our stay here. Everything was nice, clean, and pleasant, except the pillows had a musty smell, which was very annoying.
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Accommodation's Reply
08 Oct 2025
Dear Fitriani N., Thank you for sharing your feedback and for choosing ibis Balikpapan. We’re pleased to know that you enjoyed your stay and appreciated the cleanliness and comfort of our hotel. We sincerely apologize for the inconvenience caused by the pillow condition. Your comment has been shared with our housekeeping team for immediate attention and corrective action to ensure this does not happen again. We truly value your input and hope to have the opportunity to welcome you back with an even more pleasant experience. Best regards, Anom Purboyanto General Manager
U***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
[Engaging Opening Line] [Describe your stay] Ambience/Amenities: [Describe the hotel's atmosphere and amenities] Food: [Share your thoughts on the food provided] Staff Assistance: [Describe your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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Accommodation's Reply
23 Sep 2025
Dear U***a, Thank you for sharing your review of your stay with us. We are delighted to know that you enjoyed your experience, and we truly appreciate your feedback. Your comments are valuable and help us to continually improve our service and facilities. We look forward to welcoming you back on your next visit and hope to provide you with an even more memorable stay. Best regards, Anom Purboyanto General Manager
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 week(s) ago
Strategic location, with culinary area nearby
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Accommodation's Reply
23 Sep 2025
Dear G*t,** Thank you for sharing your feedback and for choosing ibis Balikpapan for your business trip. We are pleased to know that you enjoyed our strategic location and the culinary options around the hotel. We truly appreciate your review and look forward to welcoming you again on your next visit to Balikpapan. Best regards, Anom Purboyanto General Manager
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Feldy Y. T.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Comfortable [Engaging Opening Line] [Describe your stay] Atmosphere/Facilities: Comfortable Food: Delicious and varied food Staff Assistance: Friendly and responsive Highlights: Smooth check-in, friendly staff, and comfortable stay Price: Reasonable for the service Location: Strategic location, close to culinary spots and the city center
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Accommodation's Reply
16 Sep 2025
Dear Mr. Feldy Y. T., Warm greetings from [Your Hotel Name]! Thank you for taking the time to leave us a wonderful review and a perfect rating for your stay with us. We are delighted to know that you had a comfortable stay, enjoyed the hotel's ambiance, the variety of food, and the friendly service from our team. Your positive comments regarding the smooth check-in process, the strategic location, and the quality of your stay are a great motivation for us to continue maintaining and improving our service standards. This feedback means a lot to us, and we will share it with the entire team as a token of our appreciation for their dedication. We look forward to your next visit, whether for business or personal enjoyment. Sincerely, Anom Purboyanto, General Manager
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Friendly staff, delicious food. It's top notch here.
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Accommodation's Reply
03 Sep 2025
Dear Ms./Mrs. N*a, Thank you for taking the time to share your experience at ibis Balikpapan. We are delighted to hear that you were satisfied with the friendliness of our staff and the delicious food. Your positive review is a motivation for our entire team to continue providing the best service. We look forward to welcoming you back on your next business trip to Balikpapan. Best regards, Anom Purboyanto, General Manager
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P***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Comfortable, cheap, can use Novotel facilities, really something.
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Accommodation's Reply
03 Sep 2025
Dear Ms./Mrs. P*a, Thank you for choosing ibis Balikpapan as your accommodation during your business trip. We are delighted to know that you were comfortable and satisfied with the affordable price and were able to enjoy the Novotel facilities. Your comments are truly encouraging! We look forward to welcoming you back in the future. Best regards, Anom Purboyanto, General Manager
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O***a
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Happy because I can go to the gym and swim as much as I want without a maximum number of people.
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1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear O***a, Thank you for your excellent rating and for sharing your experience with us. We are delighted to know that you enjoyed the gym and swimming pool facilities to the fullest. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another pleasant stay. Warm regards, Anom Purboyanto General Manager
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Ayudya R.
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 10 week(s) ago
Dear ibis Balikpapan, everything was good except cleanliness. On the last day of my stay, I found a cockroach in front of the toilet door. Then on the first day, the towels smelled really musty and I knew they weren't clean because the color of the towels had turned yellow. Finally, I asked for a replacement towel. Luckily, the frontliner was quite responsive. So, please improve the cleanliness.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Ayudya R., Thank you for staying at ibis Balikpapan and for taking the time to share your feedback with us. First and foremost, please accept our sincerest apologies for the inconvenience you experienced during your stay, particularly regarding the cleanliness of the room. We are truly sorry to hear about the condition of the towel and the unfortunate sighting near the bathroom area. This is certainly not in line with our usual standards, and we deeply regret the discomfort it caused you. I appreciate your kind acknowledgment of our front office team’s responsiveness. Rest assured, I have personally addressed this matter with our housekeeping and pest control teams to ensure such incidents are not repeated in the future. Your feedback is very valuable to us, and we are committed to making immediate improvements. We do hope to have another opportunity to welcome you back and provide a much better experience. Warm regards, Anom Purboyanto
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