ibis Surabaya City Center

Dear Valued Guest, Thank you for your feedback and for staying with us. We apologize for the bathroom not being completely dry upon your arrival, this does not reflect our usual housekeeping standards, and we will address it with the team to ensure better attention to detail. We’re glad to hear that aside from that, your overall experience was positive. We appreciate your comments and hope to welcome you back soon for an even more comfortable stay. Warm regards, Ngurah Sedana General Manager

Dear Valued Guest, Thank you for your feedback and for staying with us. We apologize for the bathroom not being completely dry upon your arrival, this does not reflect our usual housekeeping standards, and we will address it with the team to ensure better attention to detail. We’re glad to hear that aside from that, your overall experience was positive. We appreciate your comments and hope to welcome you back soon for an even more comfortable stay. Warm regards, Ngurah Sedana General Manager

Dear Valuable Guest, Thank you for taking the time to share your recent experience with us. I’m very sorry to hear that your stay did not meet your expectations, especially given that you were traveling with your elderly aunt. We regret that we were unable to accommodate your request for a higher-floor room. While we do our best to fulfill all guest preferences, room assignments are sometimes limited by availability at the time of check-in. I sincerely apologize for the noise disturbance you experienced each night. We understand how frustrating it must have been to deal with that level of disruption, particularly during your four-night stay. Please know that we are aware of the issue and are in ongoing communication with the neighboring establishment regarding the noise levels during late hours. We’re also exploring all possible steps to reduce its impact on our guests' comfort. Your rest and well-being are very important to us, and I truly regret that we were not able to provide you with the quiet and relaxing stay you expected. We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide a much more comfortable experience. Warm regards, Ngurah Sedana General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager.

Dear guest? Thank you for your review and feedback. We apologize if your stay did not fully meet your expectations. Regarding room assignments, we do arrange based on availability at check-in. For sanitary kits, we provide basic equipment free of charge by contacting the operator and are continuously striving to improve guest comfort. Coffee, tea, and gallon water are provided as part of our initiative to reduce the use of single-use plastic, but we take your feedback regarding comfort. We are also pleased to know that an iron is available for borrowing if needed. Your feedback is very valuable for us to continue improving our service. We hope to welcome you back with an even better experience in the future. Best regards, Ngurah Sedana, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager

Dear Jeky S., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager

Dear Valuable Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind words about our staff, we’re pleased to hear that their service made a positive impact on your stay. We’re sorry to hear that the room did not fully meet your expectations, particularly in terms of size, soundproofing, and amenities. Your comments are very valuable to us, and we will take them into consideration as we continue to improve our guest experience. Should your travels bring you back to the area, we would be happy to recommend a room category that may better suit your family’s needs. Thank you again for your feedback, and we hope to have the opportunity to welcome you again in the future. Warm regards, Ngurah Sedana General Manager

Dear Denar M, Thank you for your review. We're delighted to hear that you enjoyed our hotel's location. Regarding your comment about the color of the bedsheets, we apologize if they didn't meet your expectations. Cleanliness and comfort are our top priorities, and we will review this with our housekeeping team to ensure the quality of the linens remains high. Your feedback means a lot to us, and we look forward to welcoming you back for an even more enjoyable experience in the future. Best regards, Ngurah Sedana, General Manager

Dear Guest, Thank you for taking the time to review your experience with us. We appreciate any feedback you provide, as it greatly helps us improve the quality of our services and facilities. We apologize for any inconvenience you experienced, particularly regarding the room location, sound insulation, bed comfort, bathroom condition, and other amenities. Regarding your concerns about towels, room amenities, and sleeping comfort, we have forwarded these to the relevant team for immediate follow-up and future evaluation. We also noted your feedback regarding additional amenities such as coffee and tea, and will consider them in our service improvement planning. Once again, we apologize for any inconvenience during your stay. We hope to provide you with an even better experience in the future. Sincerely, Ngurah Sedana, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager

Dear Efi n., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager

Dear Efi n., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager

Dear Guest, We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ngurah Sedana, General Manager

Dear Ms. Siti A. R., We very much appreciate your comments regarding your stay at ibis Surabaya City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ngurah Sedana, General Manager