Java Paragon Hotel And Residence

Hotels
Preferred Partner Plus
8,6
/10
Very Good
5.059 reviews

What Guests Say About Their Stay

Staff Friendliness (104)
Bedroom (96)
Room Space (95)
Bathroom (85)
Johansen B.
9,4
/ 10
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
RONY H.
9,4
/ 10
Clean and affordable room with decent service and good staff. Mega and Steven are two very commendable staff in their dedication to servicing my personal needs and wants with their amiable attitude and diligence.
Diana D.
10,0
/ 10
This is the second time I choose to stay in Java Paragon for holiday, the hotel is clean and has nice environment. They also have trampolin! My kids love it so much. Me and my family also enjoy the breakfast here, so many kinds we can choose, even my 2 years old daughter loves it. ^_^
Lilia A.
8,5
/ 10
Great place and facilities. Strategic location.
Adityo D. S.
9,1
/ 10
Good hotel, good price, good location.
In the Area
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Famous among Business Traveler
Located near Shopping Spot
+2 more
note: hotel was previously named Java Paragon Hotel and Residences Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Java Paragon Hotel And Residence

Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Java Paragon Hotel And Residence
Lobby 2 Java Paragon Hotel And Residence

Discover More About Java Paragon Hotel And Residence

About Java Paragon Hotel And Residence

Java Paragon Hotel and Residence is a premier accommodation option located in the heart of East Java, Indonesia. This hotel is not just a place to stay; it’s a gateway to experiencing the vibrant culture and stunning landscapes of the region. With its modern architecture and luxurious amenities, Java Paragon offers a unique blend of comfort and sophistication, making it an ideal choice for both business and leisure travelers.

The hotel features a variety of room types, from cozy standard rooms to spacious suites, all designed with contemporary decor and equipped with the latest technology. Guests can enjoy amenities such as free Wi-Fi, flat-screen TVs, and minibars, ensuring a comfortable stay. The hotel’s commitment to providing exceptional service is evident in its friendly staff, who are always ready to assist with any needs or inquiries.

One of the standout features of Java Paragon is its extensive facilities. The hotel boasts a well-equipped fitness center, a relaxing spa, and an inviting swimming pool, perfect for unwinding after a day of exploring. Additionally, the on-site dining options offer a range of culinary delights, from local Indonesian dishes to international cuisine, catering to all tastes and preferences.

Java Paragon Hotel and Residence is strategically located, making it easy for guests to access various attractions in the area. Whether you’re looking to explore the bustling city of Surabaya or venture into the natural beauty of East Java, this hotel serves as an excellent base for your adventures. With its blend of luxury, convenience, and top-notch service, Java Paragon Hotel and Residence is a destination in itself.

Why You Should Stay at Java Paragon Hotel And Residence

Choosing Java Paragon Hotel and Residence for your stay in East Java comes with numerous benefits. First and foremost, the hotel’s prime location allows easy access to key attractions, shopping centers, and business districts. Whether you’re in town for work or leisure, you’ll find everything you need within reach.

Moreover, the hotel’s commitment to guest satisfaction is unparalleled. From the moment you check in, you’ll be greeted with warm hospitality and personalized service. The staff goes above and beyond to ensure your stay is comfortable and enjoyable, making you feel right at home.

Another reason to stay at Java Paragon is the variety of amenities available. The hotel’s fitness center is perfect for those who want to maintain their workout routine, while the spa offers a range of treatments to help you relax and rejuvenate. The swimming pool is an excellent spot to unwind, and the on-site restaurants provide delicious dining options without having to leave the premises.

Best Time to Stay at Java Paragon Hotel And Residence

The best time to visit Java Paragon Hotel and Residence is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. The peak tourist season is usually from June to August, so if you prefer a quieter experience, consider visiting in the shoulder months of April, May, or September.

Additionally, if you’re interested in local festivals and events, planning your stay around these times can enhance your experience. East Java is rich in culture, and participating in local celebrations can provide a deeper understanding of the region’s traditions and customs.

Transportation and Accessibility

Access to the Airport

Java Paragon Hotel and Residence is conveniently located approximately 30 minutes from Juanda International Airport (SUB), making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey from the airport to your accommodation. Whether you’re arriving late at night or early in the morning, the hotel’s transportation options provide peace of mind and convenience.

Public Transportation

For those who prefer to explore the city using public transportation, Java Paragon is well-connected to various transit options. The hotel is situated near major bus routes and taxi stands, allowing guests to easily navigate Surabaya and its surrounding areas. Additionally, ride-hailing services are widely available, providing a convenient way to get around without the need for a rental car.

Unique Facilities at Java Paragon Hotel And Residence

1. Luxurious Spa Services

The spa at Java Paragon Hotel and Residence offers a serene escape from the hustle and bustle of daily life. Guests can indulge in a variety of treatments, including massages, facials, and body scrubs, all designed to promote relaxation and rejuvenation. The skilled therapists use high-quality products to ensure a soothing experience, making it a must-visit during your stay.

2. State-of-the-Art Fitness Center

For fitness enthusiasts, the hotel features a fully equipped gym with modern exercise equipment. Whether you prefer cardio workouts or strength training, you’ll find everything you need to maintain your fitness routine. The fitness center is open 24/7, allowing guests to work out at their convenience.

3. Inviting Swimming Pool

The outdoor swimming pool at Java Paragon is the perfect place to unwind after a long day of exploring. Surrounded by lush greenery and comfortable loungers, it offers a tranquil setting for relaxation. Guests can take a refreshing dip or simply soak up the sun while enjoying a drink from the poolside bar.

Nearby Attractions at Java Paragon Hotel And Residence

1. Surabaya Zoo

Located just 5 kilometers from Java Paragon Hotel and Residence, Surabaya Zoo is one of the largest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational and entertaining experience for visitors of all ages. Spend a day exploring the various exhibits and learning about wildlife conservation efforts.

2. Tugu Pahlawan (Heroes Monument)

Approximately 6 kilometers from the hotel, Tugu Pahlawan is a significant landmark in Surabaya, commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great spot for a leisurely stroll or a picnic. Don’t forget to take photos of this iconic structure!

3. House of Sampoerna

Just 7 kilometers away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product. The museum also features a charming café and a gift shop.

4. Surabaya Grand Mosque

Located about 8 kilometers from the hotel, the Surabaya Grand Mosque is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites. Visitors are welcome to explore the mosque and learn about Islamic traditions.

5. Ciputra Waterpark

If you’re traveling with family, Ciputra Waterpark is a fantastic destination located approximately 10 kilometers from Java Paragon. This water park features a variety of thrilling slides, lazy rivers, and wave pools, ensuring a fun-filled day for visitors of all ages. It’s a great way to cool off and enjoy some family time.

6. Surabaya Plaza Shopping Mall

For those looking to indulge in some retail therapy, Surabaya Plaza Shopping Mall is just 4 kilometers from the hotel. This modern shopping center offers a wide range of local and international brands, dining options, and entertainment facilities. Spend a day shopping, dining, and enjoying the vibrant atmosphere.

7. Kenjeran Beach

Located about 12 kilometers from Java Paragon, Kenjeran Beach is a beautiful coastal area perfect for a relaxing day by the sea. Visitors can enjoy beach activities, seafood dining, and stunning sunset views. It’s an excellent spot for those looking to escape the city and enjoy some time in nature.

8. Monumen Kapal Selam (Submarine Monument)

Approximately 6 kilometers from the hotel, the Submarine Monument is a unique attraction that showcases a retired Russian submarine. Visitors can explore the submarine and learn about its history and significance in Indonesia’s naval operations. It’s an interesting and educational experience for history buffs.

9. Jembatan Merah (Red Bridge)

About 7 kilometers away, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. It’s a great spot for photography and offers beautiful views of the surrounding area. The bridge is also close to several local eateries, making it a perfect stop for a meal after exploring.

10. Suroboyo Carnival Park

Located around 10 kilometers from Java Paragon, Suroboyo Carnival Park is a fun amusement park featuring rides, games, and entertainment for the whole family. It’s a great place to spend an exciting day filled with laughter and joy, making it a popular choice for both locals and tourists.

Tips and Tricks for Staying at Java Paragon Hotel And Residence

Tips During Your Stay

To make the most of your stay at Java Paragon, consider these helpful tips. First, take advantage of the hotel’s concierge services to plan your daily itinerary. They can provide valuable insights on local attractions, dining options, and transportation. Additionally, don’t hesitate to ask for recommendations on hidden gems in the area that may not be in the guidebooks.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities that Java Paragon has to offer. Start your day with a workout at the fitness center, followed by a refreshing swim in the pool. Treat yourself to a spa day to unwind and relax. Also, be sure to try the hotel’s dining options, as they often feature special menus and promotions that you won’t want to miss.

Why Book Java Paragon Hotel And Residence on Traveloka

Extensive Accommodation Options

When you book Java Paragon Hotel and Residence through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, with the PayLater feature, you can enjoy your stay now and pay later, making it easier to plan your travel expenses.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level, unlocking exclusive discounts, priority customer service, and other rewards that enhance your travel experience.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide honest insights from travelers who have stayed at Java Paragon Hotel and Residence, helping you make informed decisions about your accommodation. You can trust that the feedback is genuine and reflects the true experience of previous guests.

With all these advantages, there’s no reason not to choose Java Paragon Hotel and Residence for your stay in East Java. Booking hotel through Traveloka ensures you have a seamless and enjoyable experience, allowing you to focus on making unforgettable memories during your trip!

All facilities in Java Paragon Hotel And Residence

Bar, Cafe and Lounge Java Paragon Hotel And Residence
Bar, Cafe and Lounge
Swimming Pool Java Paragon Hotel And Residence
Swimming Pool
Fitness Center Java Paragon Hotel And Residence
Fitness Center
Functional Hall Java Paragon Hotel And Residence
Functional Hall
Lobby Java Paragon Hotel And Residence
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Dining area
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Winery

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Sports and Recreations

  • Basketball
  • Fitness center
  • Outdoor tennis court
  • Tennis

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Secure parking
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Java Paragon Hotel And Residence

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

The Tennis Court is currently under renovation to enhance our guest experience. closed temporarily from 11-9-2025 to 31-1-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Java Paragon Hotel And Residence
231
Number of floors in Java Paragon Hotel And Residence
22
Another facilities in Java Paragon Hotel And Residence
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Java Paragon Hotel And Residence

What are available facilities at Java Paragon Hotel And Residence?
There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Java Paragon Hotel And Residence?
The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Java Paragon Hotel And Residence provide breakfast?
Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Java Paragon Hotel And Residence?
Java Paragon Hotel And Residence is a 4.0-star hotel.
How many floors does Java Paragon Hotel And Residence have?
Java Paragon Hotel And Residence has 22 floors.
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More Reviews from Other Guests in Java Paragon Hotel And Residence

8,6
Very Good
From 4.914 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,6

Meal

8,6

Location

8,8

Service and Facilites

8,6

People often mention about Java Paragon Hotel And Residence
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Staff Friendliness (71)
Bedroom (70)
Ambiance (64)
Distance to City Center (60)
Bathroom (60)
Room Space (59)
Hotel Area (54)
Taste (48)
Accessibility (47)
Surroundings (45)
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Traveler Reviews Java Paragon Hotel And Residence

Number of reviews per page
20
40
Customer reviews
Sulaiman
icon-origin-TRAVELOKA
9,1
/10
Reviewed 19 hour(s) ago
Friendly hotel staff, good service, clean place.
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Accommodation's Reply
17 Oct 2025
Dear Mr. Sulaiman, Best regards, Java Paragon Hotel and Residences Surabaya Thank you very much for sharing your experience with us via Traveloka. We are delighted to hear that you were satisfied with the friendliness of our staff, the quality of our service, and the cleanliness of our hotel environment. Guest comfort and satisfaction are our top priorities, and positive comments like these motivate all our team to maintain and improve our service standards. We sincerely hope to welcome you back on your next visit and provide you with even more memorable experiences. Best regards, Management
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S***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 day(s) ago
Improve the service, then it will go up a grade.
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear S*N, Sincerely yours, Java Paragon Hotel and Residences Surabaya Thank you for your review and feedback via Traveloka. We value your feedback and it helps us to improve our service quality. We apologize if any part of our service did not meet your expectations during your stay. We will take your feedback into consideration for future improvements. We are committed to continuously improving our service standards to provide an even better guest experience. We look forward to welcoming you back with the best possible service. Best regards, Management
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I***R
icon-Staycation
Staycation
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10,0
/10
Reviewed 1 week(s) ago
comfortable and kind and the staff is friendly
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17 Oct 2025
Dear I*R, Warmest regards, Java Paragon Hotel and Residences Surabaya Thank you very much for taking the time to write a positive review about your stay on Traveloka. We are delighted to hear that you enjoyed your stay and that our staff’s cleanliness and service met your expectations. Guest comfort and satisfaction are always our top priority, and comments like these mean a lot to our team. This review is an encouragement for us to maintain our high standards of service and quality of our facilities and services. We look forward to welcoming you back soon, and hope that your next visit will be an even more memorable one. Best regards, Management
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achmad g. c. r.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The staff is friendly, the location is close to my destination, Ciputra Mall. The swimming pool is really nice.
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Accommodation's Reply
08 Oct 2025
Dear Mr. Achmad, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you felt comfortable with the service of our friendly staff, as well as the hotel's location close to your destination. We are also pleased to hear that you enjoyed our swimming pool facilities. Reviews like this mean a lot to us and encourage the entire team to continue providing the best service. We look forward to welcoming you back again in the future for an equally pleasant stay. Warm regards, Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Strategically located and affordable, easily accessible hotel. Recommended
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Accommodation's Reply
08 Oct 2025
Dear G*t, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you are satisfied with our hotel's strategic location and affordable price. Easy accessibility is indeed one of the advantages we offer, and we are happy that it can add to the comfort of your stay. Your review means a lot to us, and is a motivation to continue providing the best service. We look forward to welcoming you back again in the future. Warm regards, Management.
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Verified Traveler
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Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, good service, comfortable and clean.
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Accommodation's Reply
08 Oct 2025
Dear G*t, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to hear that you were satisfied with the friendliness of our staff, the excellent service, and the comfort and cleanliness of our hotel. Guest satisfaction is our top priority, and reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back on your next visit and providing you with an equally pleasant stay. Warm regards, Management
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Nice and pleasant, recommended. The price is affordable, will come back again.
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Accommodation's Reply
08 Oct 2025
Dear A*a, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your kind and encouraging review through Traveloka. We’re truly pleased to hear that you found your stay with us both nice and pleasant. It’s also wonderful to know that you consider our hotel to be a great value for money. Your recommendation means a great deal to us, and it’s a strong motivation for our entire team to continue delivering a quality experience for every guest. We always strive to create a welcoming and enjoyable atmosphere, and it’s very rewarding to know that you felt that during your stay. Knowing that you plan to return is the greatest compliment we could ask for. We genuinely look forward to welcoming you back in the near future and providing you with another comfortable and satisfying stay. Warmest regards, Management
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very pleasant, nice ambiance, near toll and city center. Will come back again.
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Accommodation's Reply
08 Oct 2025
Dear A*a, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your thoughtful review through Traveloka. We’re absolutely delighted to know that you had a very pleasant stay with us and that you appreciated the overall ambience of our hotel. We’re also glad that our strategic location, just minutes from the toll road and the city center, contributed positively to your experience. It’s always a pleasure to know that guests not only enjoy their time with us, but also look forward to coming back. We genuinely can’t wait to welcome you again and make your next visit even more memorable. Warmest regards, Management
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very recommended. Near city center. Near toll. Will be back again.
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Accommodation's Reply
08 Oct 2025
Dear A***a, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for taking the time to share your positive review through Traveloka. We’re truly delighted to hear that you had a pleasant stay and that our location close to the city center and easily accessible from the toll road made your visit more convenient. Your kind words and recommendation mean a lot to us, as we always strive to provide a comfortable and strategically located place for our guests to stay. It’s wonderful to know that you plan to return. We’ll be more than happy to welcome you back and ensure your next stay is just as enjoyable. Regards, Management
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
My favorite hotel and staff friendly
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Accommodation's Reply
29 Sep 2025
Dear N***a, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for your recent stay and for taking the time to share your feedback with us. We are truly honored to be considered your favorite hotel. It means so much to us that you not only enjoyed your stay, but also felt welcomed by our friendly staff. Creating a warm and comfortable environment for our guests is something we truly care about, so it’s incredibly rewarding to know that we made a positive impression on you. Your kind words are a great encouragement to our entire team, and we will continue to do our best to make every stay as pleasant and memorable as yours. We sincerely hope to have the pleasure of welcoming you back again very soon. Regards, Management
Dedy M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Excellent services and just feel like home
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Mr. Dedy, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share such a kind and heartwarming review. We are truly honored to hear that your experience with us was not only marked by excellent service but also made you feel right at home. Our goal is to create a warm, welcoming environment where every guest feels comfortable, relaxed, and well taken care of. To hear that we were able to deliver that experience for you means the world to us. Your words are a great source of motivation for our entire team, and we’re so pleased that our efforts made a positive impression during your stay. Nothing brings us more joy than knowing our guests feel a genuine sense of comfort and familiarity while staying with us just like being at home. It's this kind of feedback that encourages us to continue delivering heartfelt hospitality every day. We truly appreciate your support and trust, and we look forward to welcoming you back again soon for another enjoyable and memorable stay. With warmest regards, Management
M***d
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
Close to malls and toll gates
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Accommodation's Reply
25 Sep 2025
Dear M*d, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a review through Traveloka. We are very pleased to know that you found our hotel's strategic location helpful, which is indeed one of our main advantages. Easy access to shopping centers such as nearby malls, as well as proximity to the toll gate, we hope to provide extra comfort for our guests, whether coming for business or leisure. We believe that an ideal location can make the stay experience more practical and enjoyable. Going forward, we will continue to strive to provide the best service and improve our facilities to make every visit more satisfying. We also hope to welcome you back again another time, with a better and more memorable experience. Regards, Management.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Good
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Accommodation's Reply
25 Sep 2025
Dear Guest, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a review through Traveloka. We are very pleased to know that you were satisfied and gave a positive assessment of your stay at Java Paragon Hotel and Residences Surabaya. Your review is an encouragement for our entire team to continue to maintain and improve the quality of service and facilities we provide to each guest. We look forward to welcoming you back soon and providing an even more memorable experience on your next visit. Warm regards, Management.
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
The hotel staff was friendly and efficient. I checked in without any issues, and was immediately given my room key. Throughout my stay at Hotel Paragon, I experienced no issues whatsoever, and it was always a comfortable stay. Thank you to all the staff at Hotel Paragon... I will definitely stay at Hotel Paragon again.
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Accommodation's Reply
10 Sep 2025
Dear R*n, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that the check-in process was smooth and that our staff left a positive impression. We are proud to provide friendly service and ensure that every guest feels comfortable and has no problems during their stay. Your review is a great motivation for our entire team to continue providing the best service wholeheartedly. We are also very proud to be your comfortable choice during your vacation. Guest satisfaction is our main goal, and we greatly appreciate the trust you have given us. Once again, we would like to thank all our staff for their appreciation. We look forward to welcoming you back again in the future. Warm regards, Management
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Ibnu S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
I had a pleasant stay at the Java Paragon Hotel. The service was friendly and responsive. Please keep it up.
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Accommodation's Reply
10 Sep 2025
Dear Mr. Ibnu, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a positive review of your stay through Traveloka. We are delighted to learn that your visit was a pleasant one. Friendly service is one of our top priorities in providing the best experience for every guest who stays. Reviews like this are an added motivation for our entire team to continue to maintain service standards and improve quality in all aspects. We hope your pleasant experience during your stay with us will be a reason to return in the future, whether for business or leisure. We look forward to welcoming you back to Hotel Java Paragon. Warm regards, Management.
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Guest
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9,4
/10
Reviewed 6 week(s) ago
The staff is very friendly, you can microwave if you buy food from outside, it's the best
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Accommodation's Reply
08 Sep 2025
Dear Guest, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to leave a review through Traveloka. We are very pleased to know that you were satisfied with the friendliness of our staff. Providing warm service and assisting our guests with every need is our top priority. We are also pleased that you found our food heating facilities helpful. We understand that comfort and flexibility, including when guests bring in outside food, are important during their stay. Reviews like this are a great motivation for our entire team to continue providing the best service. We hope your overall stay was enjoyable and left a positive impression. We look forward to welcoming you back again soon. Please do not hesitate to contact us if you have any special needs or requests on your next visit. Regards, Management
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D***n
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Staycation
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9,6
/10
Reviewed 7 week(s) ago
the foods taste unstable sometimes is good, sometimes terrible. pls before chef deliver new menu. let them taste the same food from the master
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear D***n, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your feedback through Traveloka. We sincerely apologize for the inconsistency in the food quality you experienced. We have implemented standard recipes and preparation methods for all menu items to maintain quality and consistency but your observation is very important to us, and we appreciate your suggestion. We have shared your comments with our culinary team and are reviewing our internal processes to ensure better quality control and consistency in every dish served. Your satisfaction is our priority, and we’re grateful for your input in helping us improve. We hope to welcome you back soon with a much better dining experience. Warm regards, Management
T***y
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Business
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10,0
/10
Reviewed 8 week(s) ago
Recommendations for holidays and business trips
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1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear T*y, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to leave a review through Traveloka. We are very pleased to know that you were satisfied with your stay at our hotel, whether for leisure or business purposes. We always strive to provide the best service and facilities that support various guest needs, from comfortable rest to ease of working during your stay. Positive comments like this are a great motivation for our entire team to continue improving the quality of service. We look forward to welcoming you back on your next visit, whether for a leisure vacation or on your business trip. If you have further input or special needs for your next visit, please do not hesitate to contact us. Regards, Management
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Tophan A. P.
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9,7
/10
Reviewed 8 week(s) ago
I stayed at this hotel so many times, since more than 10 years ago I think. The location is strategic for me to go to Gresik, Sidoarjo, and surrounding cities where I need to visit.
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Mr. Tophan, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for your kind review and for being one of our loyal guests for over a decade. We are truly grateful for your continued trust and support throughout the years. It brings us great joy to know that our location has consistently been convenient for your travels to Gresik, Sidoarjo, and the surrounding cities. We understand how important accessibility is, especially for business frequent travelers, and we’re glad to have been able to support your business journeys over the years. Your loyalty means a lot to us, and it motivates our entire team to continue providing the best service and experience possible. We sincerely look forward to welcoming you back in the near future and to continuing to be your home away from home whenever you’re in Surabaya. Warmest regards, Management
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
I got the newest room. It was nicer and cleaner. The lighting was also good.
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1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear S*a, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your experience with us through Traveloka. We are delighted to hear that you enjoyed our newly renovated room and were satisfied with its cleanliness, comfort, and lighting. We are constantly striving to improve our facilities and services for each guest, and it is always a pleasure to know that our efforts are directly felt. Reviews like this motivate us to maintain and improve our service standards and facilities for the comfort of every guest. We hope to welcome you back in the future and provide an even more memorable experience. Regards, Management
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