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JW Marriott Hotel Surabaya

Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
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EXTERIOR_BUILDING JW Marriott Hotel Surabaya
LOBBY JW Marriott Hotel Surabaya
BAR_CAFE_LOUNGE JW Marriott Hotel Surabaya
SWIMMING_POOL JW Marriott Hotel Surabaya
BEDROOM JW Marriott Hotel Surabaya
FUNCTIONAL_HALL JW Marriott Hotel Surabaya
BEDROOM JW Marriott Hotel Surabaya
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From 6,649 reviews

About Accommodation

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JW Marriott Hotel Surabaya is located in area / city Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
2019 Traveloka Hotel Awards Winner: Best Cleanliness

Main Facilities

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Swimming Pool
24-Hour Front Desk

What Guests Say About Their Stay

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Strategic Location (60)
Good Ac (3)
Friendly Staffs (65)
Clean Room (48)
/ 10
Mohan R. J.
Excellent and very friendly staffs, specially the lady at the check in counter, on duty in the afternoon around 3-4 PM.

Available Room Types in JW Marriott Hotel Surabaya

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Location Info

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Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261


Strategic Location

Discover More About JW Marriott Hotel Surabaya


JW Marriott Hotel Surabaya is located in area / city Tegalsari.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 14.54 km away.

The hotel is located only 7.02 km away from Pelabuhan Tanjung Perak.

There are plenty of tourist attractions nearby, such as Masjid Jami' Mabadiul Muttaqin within 21.01 km, and Masjid Al Falah Deket Permai within 37.24 km.

About JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, JW Marriott Hotel Surabaya provides complete services and facilities that you and your colleagues need.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JW Marriott Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

JW Marriott Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Surabaya.

All Facilities

Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Early bird breakfast
  • Fullboard with drinks
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service

Things to Do

  • Barbecue
  • Children play area
  • Fitness center
  • Garden
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Picnic area
  • Pool sun loungers
  • Sauna
  • Spa
  • Hot tub
  • Steam room
  • TV lounge

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV


  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Garage
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking (surcharge)


  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket


  • LAN Internet
  • LAN Internet (surcharge)
  • WiFi in public area (surcharge)

Family-friendly Facilities

  • Kids club
  • Children pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information

Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.

Check-in/Check-out Time

From 14:00
Before 12:00


Project Guests’ Safety closed temporarily from 11-1-2022 to 13-1-2022.

Extra Breakfast

Accommodation charges IDR 328,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at JW Marriott Hotel Surabaya?
There are top facilites at JW Marriott Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Surabaya?
The standard check-in time at JW Marriott Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does JW Marriott Hotel Surabaya provide breakfast?
Yes, JW Marriott Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 6,649 verified guests reviews
Very Good

Show reviews that mention...

strategic location (60)
good ac (3)
friendly staffs (65)
clean room (48)
affordable price (3)
excellent service (10)
tasty breakfast (34)
complete facilities (13)
free valet (1)
varied breakfast (1)
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Kusela S.
/ 10
26 Jul 2023
Best breakfast in a hotel. There are plenty of options with excellent taste. Appreciate the warm welcome of the restaurant team

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Tedie T.
/ 10
07 Mar 2023
Great hotel with comfortable room, friendly & hellfull hotel staff. Recommended.

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Bernhard D. N.
/ 10
27 Sep 2022
We had the Executive King room with Lounge Access. Totally worthwhile having. The j w marriott is centrally located and has easy access for everything you want in Surabaya. The staff, food, facilities and ambiance makes it a great place for a staycation or long or short stay. The staff throughout the hotel are welcoming, polite and very efficient and enthusiastic. My compliments and thanks to all the staff who we interacted with. You made us free very comfortable and special. I would like to thank the team in the Executive Lounge for all their efforts and courteous support during our stay. Timothy, Wira, Hary and the others many thanks. Cheers
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1 liked this review

Aktaria H.
/ 10
09 Nov 2021
Cozy and clean room. Tasty food.

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/ 10
09 Mar 2022
The room was nice and clean, great food, parking a bit hard, excellent service and facility.

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Pundarika L.
/ 10
12 Mar 2023
Classic vintage hotel at the heart of Surabaya. Helpful staff, the rooms are clean but look a bit old.

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Andrey D. P.
/ 10
25 Jan 2023
Great stay, very recommend hotel

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Adyyanto S.
/ 10
09 Oct 2021
Great staycation. The downside, swimming pool not that clean like it used to be. And kids can't run around the grass anymore cause they make a cafe on it.

1 liked this review

Oka Y.
/ 10
27 Oct 2021
For a five star hotel as “big” as jw marriott I definitely expect more, although the check in process was swift and easy, but a bit of smile and amicability wouldn't hurt. The room was quite spacious and comfortable, no complaints. Sadly on our third day as we were out for breakfast at 6.30 am and turned on the “make up room” sign expecting the room to be cleaned up as we're back at noon, but when we came back at around 12 pm the room was still in the same condition as when we left it. Had to call down to ask for the house keeping to came up and clean our room. So we have to wait again. What a waste of time. But we do appreciate the prompt response, quick follow up and personalized apology note from the housekeeping staff along with the elephant towel and complimentary cookies. Thank you.
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/ 10
29 May 2022
Excellent hotel, impeccable service, variety and variety of food. Rooms are nice and cool. Perfect.
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.