Kokoon Hotel Surabaya

Hotels
Preferred Partner Plus
Online Check-In Available
8,8
/10
Very Good
2.603 reviews

What Guests Say About Their Stay

R***a
10,0
/ 10
The hotel is nice, the staff is friendly, and the service is excellent. The breakfast is delicious and offers a wide variety. The rooms are nice and comfortable. If I go back to Surabaya, I'll definitely stay at Kokoon Hotel again.
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Willy S. C.
9,1
/ 10
A little bit hard to find the location, however, all paid off with good hotel and nice place. Clean and cold room. Good service and professional. Located at the old city of Surabaya, near jl Gula, Jembatan Merah and Jl Panggung. There are atm bca near the hotel. Fair price :)
Ahmad A. Z.
9,7
/ 10
My experience of staying here was very satisfying. The staff is friendly, very attentive to the customer's comfort, the rooms are clean, the air conditioner is cold, the facilities are in accordance with the room I ordered, the gelato is soft and really nice. Possibly if there is a visit to Surabaya again, I will stay at the Kokoon Hotel again
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Suryadi
10,0
/ 10
The hotel is good, the rooms are clean and tidy, the swimming pool is good, I am very satisfied at the Kokoon hotel.
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Dytha H. O.
9,7
/ 10
The hotel is just open, very happy to stay here, most like it because of the good customer service. Hotel staff are all friendly. The rooms are also comfortable and clean. Next year if there is fortune to Surabaya again, just want to stay there again.
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In the Area
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Jl. Slompretan No. 26 , Pabean Cantikan, Surabaya, Jawa Timur, Indonesia, 60161

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Kokoon Hotel Surabaya is a hotel in a good neighborhood, which is located at Pabean Cantian. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Kokoon Hotel Surabaya

Jl. Slompretan No. 26 , Pabean Cantikan, Surabaya, Jawa Timur, Indonesia, 60161
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Lobby Kokoon Hotel Surabaya
Lobby 2 Kokoon Hotel Surabaya

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Location


Kokoon Hotel Surabaya is a hotel in a good neighborhood, which is located at Pabean Cantian.

About Kokoon Hotel Surabaya

Kokoon Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Kokoon Hotel Surabaya provides a pleasant accommodation for your stay.

From business event to corporate gathering, Kokoon Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Kokoon Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Kokoon Hotel Surabaya, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Kokoon Hotel Surabaya, which you rarely find in other places.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Kokoon Hotel Surabaya.

If you plan to have a long-term stay, staying at Kokoon Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Are you a shopaholic? Staying at Kokoon Hotel Surabaya will surely spoil you for numerous shopping centers nearby.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Kokoon Hotel Surabaya.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Kokoon Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Kokoon Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Kokoon Hotel Surabaya is the right place to stay.

All facilities in Kokoon Hotel Surabaya

Swimming Pool Kokoon Hotel Surabaya
Swimming Pool
Fitness Center Kokoon Hotel Surabaya
Fitness Center
Lobby Kokoon Hotel Surabaya
Lobby
Exterior Kokoon Hotel Surabaya
Exterior
Restaurant Kokoon Hotel Surabaya
Restaurant

Hotel Services

  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Set menu dinner
  • Snacks

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Car rental
  • Secure parking

Connectivity

  • Internet point
  • LAN Internet

In-room Facilities

  • Shower
  • TV

Kids and Pets

  • Highchairs

Things to Do

  • Outdoor pool

Shuttle Service

  • Airport transfer

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Kokoon Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring Boarding Pass. Please bring the required documents in hard copy.

General Check-in Instructions

Please show your ID Card as well as hotel voucher upon check in. 2. Please contact our reservation team for any special requests latest by one day prior to arrival date. 3. Extra Bed is not available in all room types. 4. Smoking in a non-smoking rooms/areas is not allowed and is subject to IDR 500,000/room/day fine/penalty
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kokoon Hotel Surabaya
87
Number of floors in Kokoon Hotel Surabaya
7
Another facilities in Kokoon Hotel Surabaya
Express check-in, Express check-out, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Kokoon Hotel Surabaya

What are available facilities at Kokoon Hotel Surabaya?
There are top facilites at Kokoon Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Kokoon Hotel Surabaya?
The standard check-in time at Kokoon Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Kokoon Hotel Surabaya provide breakfast?
Yes, Kokoon Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kokoon Hotel Surabaya?
Kokoon Hotel Surabaya is a 3.0-star hotel.
How many floors does Kokoon Hotel Surabaya have?
Kokoon Hotel Surabaya has 7 floors.
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More Reviews from Other Guests in Kokoon Hotel Surabaya

Traveloka (2.592)
Other sources (11)
8,7
Very Good
From 2.592 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

8,9

Meal

8,6

Location

8,3

Service and Facilites

8,9

People often mention about Kokoon Hotel Surabaya
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Keramahan Staff (55)
Kamar Tidur (50)
Suasana (48)
Area Hotel (46)
Rasa (46)
Ukuran Kamar (45)
Kamar Mandi (43)
Wifi (41)
Ramah Keluarga (39)
Variasi (36)
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Traveler Reviews Kokoon Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 day(s) ago
The smorgasbord breakfast was wonderful, however, other meals I had in the restaurant were disappointing. I had the seafood cap cay and it had one piece of seafood in it. I should know better than to order pizza in Indonesia, the pizza was terrible compared to what I'm used to in Australia. I ordered Mie Goring and it was wayyy too oily. If something is not available on the menu, the best time to tell the guest is when they first sit down, rather than the guest deciding on a dish and then be told that it is not available. I had to wait for too long for some dishes that I ordered. The kitchen service staff were wonderful, as were all of the staff. The service was outstanding.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
The hotel is nice, the staff is friendly, and the service is excellent. The breakfast is delicious and offers a wide variety. The rooms are nice and comfortable. If I go back to Surabaya, I'll definitely stay at Kokoon Hotel again.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and clean too
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly and welcoming, the place is comfortable and not noisy, and the facilities are also very good.
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T***y
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
It's just that the soap in the bathroom is hard to get out even when it's full. That's all.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
I've stayed here many times and never get bored, always satisfied. The hotel is very clean and the food is varied.
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M***d
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
When you're ready to check out, you're reminded so you know when it's too late. The food is delicious and quite varied for a hotel like Kokoon.
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Accommodation's Reply
06 Oct 2025
Dear Sir/Madam, Thank you for choosing Kokoon Hotel Surabaya as your place to stay in Surabaya. We also thank you for taking the time to provide a review. We are pleased that you are satisfied with the service we provided. We hope to welcome you back in the future. Best Regards, Kokoon Hotel Surabaya Management
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Ajeng R. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
I stopped here for one night, room only, no breakfast. The hotel staff was very friendly, everyone was friendly, not just the receptionist. My room was a standard king size, clean, and comfortable. The bathroom was a bit small, and only liquid soap was provided in the shower, no shampoo. Hopefully, shampoo will be provided in the future.
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Accommodation's Reply
06 Oct 2025
Dear Ms. Ajeng, thank you for staying at Kokoon Hotel Surabaya and taking the time to leave a review. We are delighted that you were satisfied with our service. We apologize in advance, as the soap we provide is a 2-in-1 product that can also be used as shampoo. We look forward to welcoming you back again soon. Thank you again. Best Regards, Kokoon Hotel Surabaya Management
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D***n
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
The service and comfort of the food
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Accommodation's Reply
06 Oct 2025
Dear Sir/Madam, Thank you for staying at Kokoon Hotel Surabaya and taking the time to leave a review. We are delighted that you were satisfied with our service. We look forward to welcoming you back again soon. Best Regards, Kokoon Hotel Surabaya Management
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Isti H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
This hotel is the best, it really is that comfortable
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Ms. Isti, thank you for staying at Kokoon Hotel Surabaya and taking the time to leave a review. We are delighted that you were satisfied with our service. We look forward to welcoming you back again soon. Thank you again. Best regards, Kokoon Hotel Surabaya Management
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Fiyyah M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Very happy😇 the hotel is comfortable aesthetic
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1 people find it helpful
Andra W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Clean, comfortable, delicious breakfast.
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Accommodation's Reply
06 Oct 2025
Dear Mr. Andra, Thank you for staying at Kokoon Hotel Surabaya and taking the time to leave a review. We are delighted that you were satisfied with our service. We look forward to welcoming you back again soon. Best regards, Kokoon Hotel Surabaya Management
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The staff is friendly, the hotel has an old-fashioned vibe so it's aesthetic, especially the lobby area and the dining area, the food is also decent, when staying there there are a lot of foreigners so it doesn't feel like it's in SBY anymore hehe Only the parking area is a bit complicated if you bring a motorbike you have to turn around first, other than that it's okay
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B***o
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
I was initially surprised because it looked like it was located in a village alley, but upon arrival, I discovered the hotel was located in a Chinatown, or old town... The old buildings, relics from the Dutch era, and the well-maintained items of the past, added to the feeling of being in that era. And in the evening, as it was a weekend, there was a Kya-Kya food court with a Chinese theme, offering a variety of affordable foods... The next day, walking around the hotel, it was so quiet on August 17th, and I felt like I was back in that era, seeing the old Chinese and Dutch buildings.
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Sir/Madam, Thank you for staying at Kokoon Hotel Surabaya and taking the time to leave a review. We are delighted that you were satisfied with our service. We look forward to welcoming you back again soon. Thank you again.
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A***t
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Thank you Hotel Kokoon for the satisfactory service.
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Accommodation's Reply
06 Oct 2025
Dear Sir/Madam, Thank you for staying at Kokoon Hotel Surabaya and taking the time to leave a review. We are delighted that you were satisfied with our service. We look forward to welcoming you back again soon. Best Regards, Kokoon Hotel Management
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Jessica W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Have slept here many times and am very satisfied
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E***e
icon-origin-TRAVELOKA
8,1
/10
Reviewed 9 week(s) ago
The hotel's ambiance is as good as it was back then. Lots of tourists. Spacious rooms, cool AC, and comfortable. The exhaust in the bathroom didn't work. The swimming pool was a bit murky. The hotel's surroundings were less than pleasant. The TV wasn't a smart TV. Overall, it was still okay.
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W***o
icon-origin-TRAVELOKA
9,1
/10
Reviewed 10 week(s) ago
Please replace the TV in your room with a smart TV or Google TV.
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Sir/Madam, Thank you for staying at Kokoon Hotel Surabaya and taking the time to leave a review. We are delighted with your feedback. Your feedback is essential for us to continue providing the best service to our guests. We look forward to welcoming you back again soon. Best Regards, Kokoon Hotel Surabaya Management
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Heni K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
As usual, just keep it up, thanks.
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3 people find it helpful
Fani F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
I like this hotel, so I stay here quite often, only the room lights are too dark.
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1 people find it helpful
Number of reviews per page
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Exterior 4 Kokoon Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.