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Le Eminence Puncak Hotel Convention & Resort

Hotels
Preferred Partner Plus
No. 1 in Hotel with Mountain View in Puncak
All-star Accommodation
8,5
/10
Very Good
12.694 reviews

What Guests Say About Their Stay

Staff Friendliness (381)
Ambiance (354)
Room Space (346)
Family Friendly (340)
a***a
8,5
/ 10
Good place, good view, good food, good hospitality. So satisfied and definitely will be back to this hotel.
jeffrey y. j. s.
9,7
/ 10
Very friendly staff throughout our stay. Highly recommended for rest and relax.
R***y
9,4
/ 10
A wonderful stay with the family. Great hotel with a nice view and atmosphere, friendly staff, and great outdoor activities for the kids.
rusmin
8,5
/ 10
a pleasant holiday, the place is clean and nice, the service is very friendly
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A***a
8,5
/ 10
The hotel is comfortable, there is a balcony with a mountain view, beautiful and green. The room is large and spacious with a bathtub and sofa. The food is delicious and varied, the hotel staff is also friendly, the service is very good. Thank you Le Eminence Puncak.
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In the Area
See Map
Jalan Hanjawar No. 19, Ciloto, Puncak, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Most loved by Family with children
Direct Mountain View
+2 more
note: hotel was previously named Le Eminence Hotel Convention & Resort Ciloto - Puncak Le Eminence Puncak Hotel Convention & Resort is a hotel in a good neighborhood, which is located at Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Le Eminence Puncak Hotel Convention & Resort

Jalan Hanjawar No. 19, Ciloto, Puncak, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
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Lobby Le Eminence Puncak Hotel Convention & Resort
Exterior 2 Le Eminence Puncak Hotel Convention & Resort

Discover More About Le Eminence Puncak Hotel Convention & Resort

About Le Eminence Puncak Hotel Convention & Resort

Le Eminence Puncak Hotel Convention & Resort is a luxurious retreat nestled in the lush hills of West Java, Indonesia. This stunning hotel offers a perfect blend of modern amenities and natural beauty, making it an ideal destination for both leisure and business travelers. With its breathtaking views of the surrounding mountains and valleys, guests can enjoy a serene escape from the hustle and bustle of city life.

The hotel features a variety of accommodations, including spacious rooms and suites that are elegantly designed to provide maximum comfort. Each room is equipped with modern conveniences such as flat-screen TVs, minibars, and complimentary Wi-Fi, ensuring that guests have everything they need for a relaxing stay. The resort also boasts a range of facilities, including a swimming pool, fitness center, and spa, allowing guests to unwind and rejuvenate during their visit.

One of the standout features of Le Eminence Puncak is its extensive convention and meeting facilities. With multiple event spaces that can accommodate both small and large gatherings, the hotel is an excellent choice for corporate events, weddings, and other special occasions. The dedicated staff is committed to providing exceptional service, ensuring that every event is a success.

In addition to its luxurious accommodations and event spaces, Le Eminence Puncak is also known for its exquisite dining options. The on-site restaurant serves a variety of local and international dishes, prepared with fresh ingredients and a touch of creativity. Guests can enjoy their meals while taking in the stunning views of the surrounding landscape, making dining at the hotel a memorable experience.

For those looking to explore the area, Le Eminence Puncak is conveniently located near several popular attractions, including beautiful parks, cultural sites, and adventure activities. Whether you're seeking relaxation or adventure, this hotel offers the perfect base for your West Java getaway.

Why You Should Stay at Le Eminence Puncak Hotel Convention & Resort

Staying at Le Eminence Puncak Hotel Convention & Resort means immersing yourself in luxury and comfort. The hotel's strategic location in the highlands of West Java provides a refreshing climate and stunning natural scenery, making it a perfect getaway for families, couples, and solo travelers alike. The combination of modern amenities, exceptional service, and beautiful surroundings creates an unforgettable experience.

Best Time to Stay at Le Eminence Puncak Hotel Convention & Resort

The best time to visit Le Eminence Puncak is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, the hotel is a year-round destination, with each season offering its unique charm. Whether you prefer the vibrant greenery of the rainy season or the cool breezes of the dry season, Le Eminence Puncak is ready to welcome you.

Transportation and Accessibility

Access to the Airport

Le Eminence Puncak Hotel Convention & Resort is conveniently located approximately 70 kilometers from Soekarno-Hatta International Airport in Jakarta. The journey to the hotel typically takes around 2 to 3 hours by car, depending on traffic conditions. Guests can arrange airport transfers through the hotel for a hassle-free arrival experience.

Public Transportation

For those who prefer public transportation, there are several options available. Buses and shuttle services operate between Jakarta and Puncak, providing an affordable way to reach the hotel. Once in Puncak, local taxis and ride-sharing services are readily available for short trips around the area.

Unique Facilities at Le Eminence Puncak Hotel Convention & Resort

1. Luxurious Spa Services

The hotel features a full-service spa that offers a range of treatments designed to relax and rejuvenate guests. From traditional massages to modern wellness therapies, the spa is a sanctuary for those seeking tranquility.

2. Infinity Pool with Scenic Views

One of the highlights of the resort is its stunning infinity pool, which overlooks the breathtaking landscape. Guests can enjoy a refreshing swim while soaking in the panoramic views of the mountains and valleys.

3. State-of-the-Art Fitness Center

For fitness enthusiasts, the hotel offers a well-equipped gym with modern exercise equipment. Guests can maintain their workout routine while enjoying the serene surroundings.

Nearby Attractions at Le Eminence Puncak Hotel Convention & Resort

1. Taman Safari Indonesia (Approx. 15 km)

Taman Safari Indonesia is a popular wildlife park that offers an exciting experience for families and animal lovers. Visitors can drive through the park to see various animals in their natural habitats, and there are also opportunities for animal encounters and shows.

2. Gunung Mas Tea Plantation (Approx. 10 km)

The Gunung Mas Tea Plantation is a beautiful area where visitors can learn about tea production and enjoy scenic views of the lush tea fields. Guided tours are available, and guests can also enjoy tea tasting sessions.

3. Puncak Pass (Approx. 8 km)

Puncak Pass is a famous viewpoint that offers stunning vistas of the surrounding mountains and valleys. It's a great spot for photography and enjoying the cool mountain air.

4. Cibodas Botanical Garden (Approx. 20 km)

This expansive botanical garden is home to a diverse collection of plants and flowers. Visitors can stroll through the beautifully landscaped gardens and enjoy the peaceful atmosphere.

5. Curug Cilember Waterfall (Approx. 12 km)

Curug Cilember is a picturesque waterfall that is perfect for a day of hiking and exploration. The area features several trails leading to the waterfall, making it a great spot for nature lovers.

6. Little Venice Puncak (Approx. 5 km)

Little Venice Puncak is a charming theme park that features canals, gondolas, and colorful buildings reminiscent of Venice, Italy. It's a fun destination for families and offers various activities and photo opportunities.

7. Taman Bunga Nusantara (Approx. 25 km)

This beautiful flower garden showcases a variety of plants and flowers from Indonesia and around the world. Visitors can explore the themed gardens and enjoy the vibrant colors and fragrances.

8. Cisarua (Approx. 10 km)

Cisarua is a small town known for its cool climate and beautiful landscapes. It's a great place to relax and enjoy the natural beauty of the area, with several cafes and restaurants offering local cuisine.

9. Javanese Cultural Village (Approx. 30 km)

This cultural village offers visitors a glimpse into traditional Javanese life, with performances, crafts, and local cuisine. It's an excellent opportunity to learn about the rich culture of the region.

10. Mount Gede Pangrango National Park (Approx. 35 km)

This national park is a haven for hikers and nature enthusiasts. With its diverse flora and fauna, as well as stunning landscapes, it's a perfect destination for outdoor adventures.

Tips and Tricks for Staying at Le Eminence Puncak Hotel Convention & Resort

Tips During Your Stay

To make the most of your stay at Le Eminence Puncak, consider booking a room with a mountain view for a truly breathtaking experience. Additionally, take advantage of the hotel's concierge services to plan your excursions and activities in the area.

Tips for Enjoying Hotel Facilities

Don't forget to explore all the facilities the hotel has to offer. Spend some time at the spa for a relaxing treatment, and make sure to enjoy a meal at the on-site restaurant to savor the local flavors. The infinity pool is a must-visit, especially during sunset!

Why Book Le Eminence Puncak Hotel Convention & Resort on Traveloka

Extensive Accommodation Options

Traveloka offers a wide range of accommodation options at Le Eminence Puncak, from luxurious suites to cozy rooms. Whether you're traveling solo, as a couple, or with family, you'll find the perfect fit for your needs and budget.

Easy and Flexible Payment Options

With Traveloka, you can enjoy convenient payment options, including the ability to pay at the hotel. Plus, with the PayLater feature, you can save even more and manage your travel expenses easily.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which allows you to earn points and enjoy exclusive benefits. The more you book, the more rewards you can unlock!

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Le Eminence Puncak. These reviews provide valuable insights and help you make informed decisions about your stay.

With all these advantages, there's no reason not to choose Le Eminence Puncak Hotel Convention & Resort for your next getaway. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Le Eminence Puncak Hotel Convention & Resort

Bar, Cafe and Lounge Le Eminence Puncak Hotel Convention & Resort
Bar, Cafe and Lounge
Swimming Pool Le Eminence Puncak Hotel Convention & Resort
Swimming Pool
Entertainment Facility Le Eminence Puncak Hotel Convention & Resort
Entertainment Facility
Fitness Center Le Eminence Puncak Hotel Convention & Resort
Fitness Center
Lobby Le Eminence Puncak Hotel Convention & Resort
Lobby

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Poolside bar
  • Set menu dinner
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Karaoke
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Sauna
  • Spa

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Accessibilty

  • Accessible bathroom
  • Disabled access friendly
  • Braille or raised signage
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Transportation

  • Limited parking
  • Secure parking
  • Valet parking

Sports and Recreations

  • Fitness center
  • Horse riding

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Le Eminence Puncak Hotel Convention & Resort

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Harap membawa bukti konfirmasi voucher pemesanan dari traveloka agar memperlancar perjalanan and menuju hotel kami.
Pihak hotel tidak menyediakan area untuk parkir kendaran minibus dan bus .Untuk kendaraan minibus dan bus hanya berlaku Drop-off dan pick-up.

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Le Eminence Puncak Hotel Convention & Resort
379
Number of floors in Le Eminence Puncak Hotel Convention & Resort
15
Another facilities in Le Eminence Puncak Hotel Convention & Resort
A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner

Frequently asked question in Le Eminence Puncak Hotel Convention & Resort

What are available facilities at Le Eminence Puncak Hotel Convention & Resort?
There are top facilites at Le Eminence Puncak Hotel Convention & Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Le Eminence Puncak Hotel Convention & Resort?
The standard check-in time at Le Eminence Puncak Hotel Convention & Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Le Eminence Puncak Hotel Convention & Resort provide breakfast?
Yes, Le Eminence Puncak Hotel Convention & Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Le Eminence Puncak Hotel Convention & Resort?
Le Eminence Puncak Hotel Convention & Resort is a 5.0-star hotel.
How many floors does Le Eminence Puncak Hotel Convention & Resort have?
Le Eminence Puncak Hotel Convention & Resort has 15 floors.
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More Reviews from Other Guests in Le Eminence Puncak Hotel Convention & Resort

8,6
Very Good
From 12.654 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,9

Meal

8,3

Location

8,8

Service and Facilites

8,8

People often mention about Le Eminence Puncak Hotel Convention & Resort
All
Staff Friendliness (316)
Ambiance (291)
Room Space (290)
Family Friendly (289)
Bedroom (280)
Hotel Area (277)
Bathroom (273)
Surroundings (269)
Activity Option (243)
Accessibility (217)
Sort by
Most Recent
Format
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Traveler Reviews Le Eminence Puncak Hotel Convention & Resort

Number of reviews per page
20
40
Customer reviews
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 day(s) ago
First time staying here. The service and staff are great, very helpful and friendly. The receptionist is also very helpful in listening to guests' wishes. I asked for a connecting door room, but unfortunately, it wasn't available because it was full. So I was given an adjacent room, making it easier for me to go back and forth to my sister and mom's room. Checked in early at 1:30 PM because the room was already ready. The room and bathroom were very clean, the view from the room was also really good. I asked for an upstairs room, but because the room wasn't ready, I just took the ready room. Unfortunately, the refrigerator in the room didn't work..😕 The housekeeping staff was also very fast, when I called to dry the bathroom, it didn't take long, maybe 5 minutes later they arrived..😍 There is a swimming pool 3, but unfortunately, only one has hot water. So everyone is crowded in the hot water pool, the space is small. Maybe they could add another pool with hot water. There are also many facilities outside the hotel, such as horse riding, fiddling with animals, flying fog, etc., but unfortunately, it's expensive. 😁 Overall, my stay here was really good, even my child cried so much that he didn't want to go home. Next time, I'll come back because I wasn't satisfied with just one night. 😉 Thanks LeEminance ❤️
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Warm greetings from Le Eminence Puncak. Thank you very much for trusting us to be the perfect vacation destination for you and your family. We are delighted to see photos of your stay at our hotel. Your satisfaction with our hotel means a lot to us. We have communicated your comments about our service, staff, products and facilities to the relevant departments and we appreciate hearing your positive feedback. However, we apologize if there were any shortcomings that we could not provide to the best of our ability, such as the minibar not being cold or the swimming pool not meeting your expectations. This feedback is very important to us and we will report it to the management team of Le Eminence Puncak. Thank you once again for your feedback and we look forward to welcoming you and your family back to Le Eminence Puncak again. Sincerely, The Management of Le Eminence Puncak
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cici n. y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
It was fun, I'll stay again. I wouldn't have been satisfied with just one day, it was very comfortable and fully equipped.
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1 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Cici, Warmest regards, Le Eminence Puncak Hotel. Thank you very much for taking the time to write such a wonderful review of our hotel's facilities. We sincerely appreciate you choosing Le Eminence Puncak as your accommodation during your visit to Puncak and we are truly honored to read your review. We look forward to welcoming you and your family back to Le Eminence Puncak Hotel again. Best regards, Le Eminence Puncak Hotel Management
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R***n
icon-origin-TRAVELOKA
8,7
/10
Reviewed 6 day(s) ago
Hotel staff, excellent service. Suggestions for the restaurant are to improve the taste and menu to be better than a star-rated hotel, in my opinion it's not appropriate. Thanks
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Warmest regards from Le Eminence Puncak. Thank you for sharing your experience staying at our hotel. We are very glad that you were satisfied with our service. However, we apologize if there was any part of our service that was not satisfactory. We have reported this matter to the hotel's management team. Thank you for your feedback. We will do our best to provide the best service in the future. Best regards, Le Eminence Puncak Management
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Ferdi Y.
icon-origin-TRAVELOKA
9,0
/10
Reviewed 6 day(s) ago
Overall, it's nice and comfortable. Only the breakfast variety is less than when we were here a few years ago.
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Accommodation's Reply
14 Nov 2025
Dear Mr. Ferdi, Warmest regards from Le Eminence Puncak. We are delighted to see the photos of your stay experience at Le Eminence Puncak and thank you once again for your satisfaction during your stay at our hotel. Thank you again Mr. Ferdi for trusting Le Eminence Puncak as your family vacation destination. We look forward to welcoming you and your family back to Le Eminence Puncak again. Best regards,
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
I've stayed here twice... but the second time I had to leave because my suitcases were waiting for about an hour before they were delivered to my room. As a result, the kids wanted to go swimming, so they had to wait until Maghrib. Overall, it's nice here.
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A***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 7 day(s) ago
The food is standard, not too much like a 5-star hotel, recommended for family hotels, especially those with small children because there are many children's play options.
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N***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
Overall, I'm satisfied. It's great. The staff are all friendly. My suggestion is that if you want to heal, it's better to go outside the rainy season. When I came here, it was always raining, so I wasn't satisfied.
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+5
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N***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Very very satisfied and happy staycation at Le Eminence Puncak😍 The view is very beautiful and cool, like a painting when you see the view. And the staff are very friendly and very kind, also the place is spacious, kids friendly, the swimming pool is very large and spacious there is also one for kids, and the room is complete with a view of the river and garden, will come back again if you come to Puncak🥰
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1 people find it helpful
Mirwan S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Was my second time staying at Le Eminence. The first one was the early opening. My family love to stay at this hotel. Staff were so nice and helpful. Breakfast food was good. The room with the view was excellent.
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C***s
icon-origin-TRAVELOKA
8,7
/10
Reviewed 1 week(s) ago
All the facilities, service, and rooms are good. The only downside is the toilet was clogged due to lack of maintenance. I used rooms 1007 and 1008... Both rooms had problems with the toilet.
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C***s
icon-origin-TRAVELOKA
9,0
/10
Reviewed 1 week(s) ago
For a nice location, the service and the friendly staff, and the facilities, the clogged bathroom toilet doesn't reflect the upkeep of a 5-star hotel.
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Very comfortable and highly recommended hotel. Friendly staff, hassle-free check-in and checkout.
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2 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 2 week(s) ago
View is okay, but the room feels old and just average. No small towel, hot water takes forever, and the shower water flow is very weak. The bathroom curtain was also dirty.
Find this review helpful?
rusmin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
a pleasant holiday, the place is clean and nice, the service is very friendly
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Arisha K.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
Great place for those who need fresh air & surroundings.
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Arisha K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
Great view & activities. When you need a fresh air and surroundings.
1 people find it helpful
Eka
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It was a really enjoyable stay. All the amenities were complete, so you didn't have to leave the hotel. The food at the cafe was delicious, with a great mountain view. One day isn't enough if you stay here. Hopefully, you can come back and stay here again.
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
The breakfast menu is even more varied, as it's a 5-star brand, so there's usually more variety and better flavors. But so far, it's been a pleasant staycation there.
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Marta L. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The view is great. The room is large. The balcony is large.
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1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It's so much fun, the kids love it, and it's recommended for families with children. The price is quite high, but the facilities are plentiful, but you have to pay for it...
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Number of reviews per page
20
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Exterior 4 Le Eminence Puncak Hotel Convention & Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,6
Very Good
From 12.654 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,9

Meal

8,3

Location

8,8

Service and Facilites

8,8

People often mention about Le Eminence Puncak Hotel Convention & Resort
All
Staff Friendliness (316)
Ambiance (291)
Room Space (290)
Family Friendly (289)
Bedroom (280)
Hotel Area (277)
Bathroom (273)
Surroundings (269)
Activity Option (243)
Accessibility (217)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Le Eminence Puncak Hotel Convention & Resort

Number of reviews per page
20
40
Customer reviews
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 day(s) ago
First time staying here. The service and staff are great, very helpful and friendly. The receptionist is also very helpful in listening to guests' wishes. I asked for a connecting door room, but unfortunately, it wasn't available because it was full. So I was given an adjacent room, making it easier for me to go back and forth to my sister and mom's room. Checked in early at 1:30 PM because the room was already ready. The room and bathroom were very clean, the view from the room was also really good. I asked for an upstairs room, but because the room wasn't ready, I just took the ready room. Unfortunately, the refrigerator in the room didn't work..😕 The housekeeping staff was also very fast, when I called to dry the bathroom, it didn't take long, maybe 5 minutes later they arrived..😍 There is a swimming pool 3, but unfortunately, only one has hot water. So everyone is crowded in the hot water pool, the space is small. Maybe they could add another pool with hot water. There are also many facilities outside the hotel, such as horse riding, fiddling with animals, flying fog, etc., but unfortunately, it's expensive. 😁 Overall, my stay here was really good, even my child cried so much that he didn't want to go home. Next time, I'll come back because I wasn't satisfied with just one night. 😉 Thanks LeEminance ❤️
Read More
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Warm greetings from Le Eminence Puncak. Thank you very much for trusting us to be the perfect vacation destination for you and your family. We are delighted to see photos of your stay at our hotel. Your satisfaction with our hotel means a lot to us. We have communicated your comments about our service, staff, products and facilities to the relevant departments and we appreciate hearing your positive feedback. However, we apologize if there were any shortcomings that we could not provide to the best of our ability, such as the minibar not being cold or the swimming pool not meeting your expectations. This feedback is very important to us and we will report it to the management team of Le Eminence Puncak. Thank you once again for your feedback and we look forward to welcoming you and your family back to Le Eminence Puncak again. Sincerely, The Management of Le Eminence Puncak
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cici n. y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
It was fun, I'll stay again. I wouldn't have been satisfied with just one day, it was very comfortable and fully equipped.
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1 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Cici, Warmest regards, Le Eminence Puncak Hotel. Thank you very much for taking the time to write such a wonderful review of our hotel's facilities. We sincerely appreciate you choosing Le Eminence Puncak as your accommodation during your visit to Puncak and we are truly honored to read your review. We look forward to welcoming you and your family back to Le Eminence Puncak Hotel again. Best regards, Le Eminence Puncak Hotel Management
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R***n
icon-origin-TRAVELOKA
8,7
/10
Reviewed 6 day(s) ago
Hotel staff, excellent service. Suggestions for the restaurant are to improve the taste and menu to be better than a star-rated hotel, in my opinion it's not appropriate. Thanks
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Warmest regards from Le Eminence Puncak. Thank you for sharing your experience staying at our hotel. We are very glad that you were satisfied with our service. However, we apologize if there was any part of our service that was not satisfactory. We have reported this matter to the hotel's management team. Thank you for your feedback. We will do our best to provide the best service in the future. Best regards, Le Eminence Puncak Management
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Ferdi Y.
icon-origin-TRAVELOKA
9,0
/10
Reviewed 6 day(s) ago
Overall, it's nice and comfortable. Only the breakfast variety is less than when we were here a few years ago.
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Accommodation's Reply
14 Nov 2025
Dear Mr. Ferdi, Warmest regards from Le Eminence Puncak. We are delighted to see the photos of your stay experience at Le Eminence Puncak and thank you once again for your satisfaction during your stay at our hotel. Thank you again Mr. Ferdi for trusting Le Eminence Puncak as your family vacation destination. We look forward to welcoming you and your family back to Le Eminence Puncak again. Best regards,
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
I've stayed here twice... but the second time I had to leave because my suitcases were waiting for about an hour before they were delivered to my room. As a result, the kids wanted to go swimming, so they had to wait until Maghrib. Overall, it's nice here.
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A***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 7 day(s) ago
The food is standard, not too much like a 5-star hotel, recommended for family hotels, especially those with small children because there are many children's play options.
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N***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
Overall, I'm satisfied. It's great. The staff are all friendly. My suggestion is that if you want to heal, it's better to go outside the rainy season. When I came here, it was always raining, so I wasn't satisfied.
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+5
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N***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Very very satisfied and happy staycation at Le Eminence Puncak😍 The view is very beautiful and cool, like a painting when you see the view. And the staff are very friendly and very kind, also the place is spacious, kids friendly, the swimming pool is very large and spacious there is also one for kids, and the room is complete with a view of the river and garden, will come back again if you come to Puncak🥰
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1 people find it helpful
Mirwan S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Was my second time staying at Le Eminence. The first one was the early opening. My family love to stay at this hotel. Staff were so nice and helpful. Breakfast food was good. The room with the view was excellent.
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C***s
icon-origin-TRAVELOKA
8,7
/10
Reviewed 1 week(s) ago
All the facilities, service, and rooms are good. The only downside is the toilet was clogged due to lack of maintenance. I used rooms 1007 and 1008... Both rooms had problems with the toilet.
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C***s
icon-origin-TRAVELOKA
9,0
/10
Reviewed 1 week(s) ago
For a nice location, the service and the friendly staff, and the facilities, the clogged bathroom toilet doesn't reflect the upkeep of a 5-star hotel.
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Very comfortable and highly recommended hotel. Friendly staff, hassle-free check-in and checkout.
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2 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 2 week(s) ago
View is okay, but the room feels old and just average. No small towel, hot water takes forever, and the shower water flow is very weak. The bathroom curtain was also dirty.
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rusmin
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
a pleasant holiday, the place is clean and nice, the service is very friendly
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Arisha K.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
Great place for those who need fresh air & surroundings.
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Arisha K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
Great view & activities. When you need a fresh air and surroundings.
1 people find it helpful
Eka
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
It was a really enjoyable stay. All the amenities were complete, so you didn't have to leave the hotel. The food at the cafe was delicious, with a great mountain view. One day isn't enough if you stay here. Hopefully, you can come back and stay here again.
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
The breakfast menu is even more varied, as it's a 5-star brand, so there's usually more variety and better flavors. But so far, it's been a pleasant staycation there.
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Marta L. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The view is great. The room is large. The balcony is large.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
It's so much fun, the kids love it, and it's recommended for families with children. The price is quite high, but the facilities are plentiful, but you have to pay for it...
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