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Sun, 30 Jan 2022
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Mercure Grand Mirama Surabaya

HOTELS
Jalan Raya Darmo No.68-78, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.
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Traveloka
8.3 Impressive
From 2,356 reviews
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Check our curated reviews for honest descriptions about this accommodation.
Perfect, no complain. In front of car free day every sunday that makes the hotel, located on the perfect spot. Awesome and always awesome every time went there.
Livia S.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Location Info

Jalan Raya Darmo No.68-78, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60264
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Per Night
Based on 2,356 reviews
8.3
Impressive
Fantastic
600
Very Good
1,202
Satisfying
261
Average
274
Poor
19
Cleanliness
Comfort
Meal
Location
Service
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strategic location (51)
friendly staffs (18)
clean room (14)
great ambiance (1)
excellent service (1)
tasty breakfast (2)
great facilities (3)
great room (1)
tasty food (12)
SEE MORE (9)
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English
D
Diyantoro
1 Reviews
6
/ 10
6
25 Oct 2021
Staycation
The wifi connection is unstable, I lost connection several time.

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Accommodation's Reply

09 Nov 2021
Dear Mr. Diyantoro, Warmest Greeting from Mercure Surabaya Grand Mirama! Thank you very much for your thorough feedback. I do apologize that your last stay had been less than expected in terms of the quality of our wifi. I will take it personally into account for our further improvement of the quality of our service. I do hope that we can host your next stay with us in near furture. Best regards, Andreas Riyadi General Manager
christian s.
3 Reviews
9.1
/ 10
9.1
04 Sep 2021
Staycation
It was quiet and comfy rooms to staycation. It recommended place and strategic on the center of darmo city places

1 liked this review

LP
Luluk P.
10
/ 10
10
10 Jun 2021
Staycation
I stayed in Mercure to celebrate my mom’s birthday, than we’re surprisingly happy with what the hotel prepared for us. Not only a congratulatory card but also cute animal towel, kinds of little piece of cake, and a very cute and colorful handwriting on the mirror. Bunch of thanks for every one their specially Mas Rizaldi (hopefully it’s his name) who checked us in politely and professionally. Oh yeah, the door girls were also friendly.

1 liked this review

Accommodation's Reply

16 Jun 2021
Dear Ms. Prihatin, It has been our pleasure at Mercure Grand Mirama Surabaya to host your stay with us. I am very happy that the experience had been very delightful for you as we strive to always deliver the most memorable experience to each and every guest. I will make sure that Rizaldi and the girls will be well informed about your compliment to his exceptional service. We are looking forward to hosting your next stay with us. Best regards, Lydia Pramono Front Office Manager
Anggitha A. S.
2 Reviews
8.5
/ 10
8.5
07 Jun 2021
Staycation

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BA
Brama A.
8 Reviews
9.1
/ 10
9.1
10 May 2021
Business
The room are clean and bed are comfort, the location are perfect and the prices is not too expensives, maybe I will come here again. It's recommended

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Accommodation's Reply

25 May 2021
Dear Brama, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Andreas
This is a private profile
8.5
/ 10
8.5
21 Apr 2021
Business
The location of this hotel is at the heart of Surabaya, very good location. A very good place to stay.

1 liked this review

NF
Nur F.
0 Reviews
6.1
/ 10
6.1
19 Apr 2021
Staycation
It's location is very strategic, but the room service is far beyond my expectation. The blanket was really dirty, the refrigerator was broken ad the electric socket was broken too. And the bathroom, the drains are clogged. It was noisy too, I could hear some knocking on the doors.

1 liked this review

EO
Elifas O. Y.
6 Reviews
9.7
/ 10
9.7
05 Apr 2021
Business
As a budget hotel with all of those services are so much worth it.

1 liked this review

TK
Theresia K. W.
5 Reviews
10
/ 10
10
03 Apr 2021
Business

1 liked this review

FN
Fida N.
6 Reviews
9.7
/ 10
9.7
18 Mar 2021
Staycation
Nice service. Very comfy and clean.

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In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.
Hotel Description
Check-in and Check-out Time
Check-in: From 14:00
Check-out: Before 12:00

Location
Mercure Grand Mirama Surabaya is a hotel in a good neighborhood, which is located at Tegalsari.

The hotel is located only 1.9 km away from Wonokromo Station.

Not only well positioned, but Mercure Grand Mirama Surabaya is also one of hotels near the following McDonald's Darmo within 0.32 km and Rumah Sakit Surabaya Medical Center (RS SMS) within 0.51 km.

About Mercure Grand Mirama Surabaya

Whether you are planning an event or other special occasions, Mercure Grand Mirama Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

From business event to corporate gathering, Mercure Grand Mirama Surabaya provides complete services and facilities that you and your colleagues need.

If you plan to have a long-term stay, staying at Mercure Grand Mirama Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Mercure Grand Mirama Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Grand Mirama Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mercure Grand Mirama Surabaya.

Hotel Policy
Facilities
Hotel Services
  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service
  • 24-hour Receptionist
Public Facilities
  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
General
  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
Business Facilities
  • Business center
  • Business facilities
  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
Food and Drinks
  • Bar
  • Breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
Transportation
  • Area shuttle with surcharge
  • Bicycle rental
  • Car rental
  • Secure parking
  • Shopping center shuttle
  • Valet parking
  • Valet parking (surcharge)
In-room Facilities
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV
Things to Do
  • Discounted Fitness Center
  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
Accessibilty
  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Wheelchair accessible
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
Connectivity
  • Internet point
  • LAN Internet
  • Free WiFi
Sports and Recreations
  • Cycling
  • Fitness center
Family-friendly Facilities
  • Children pool
Kids and Pets
  • Highchairs
Shuttle Service
  • Airport transfer (surcharge)
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