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Mercure Karawang
Hotels
8,6
/10
Very Good
3.027 reviews
What Guests Say About Their Stay
Distance To City Center (91)
Bedroom (87)
Surroundings (78)
Staff Friendliness (78)
Abdul A. S.
10,0
/ 10
It was great experience to spend a weekend at Mercure Hotel Karawang, a nice city view, clean swimming pool, nice room, kids friendly, tasty and various breakfast. We're definitely will go back to this hotel.
D***A
10,0
/ 10
Stayed overnight to visit my child studying at Unsika. Centrally located, very friendly staff, delicious food (in the dining room) for a reasonable price, clean and fragrant, and excellent room service. Thanks, Mercure Karawang. I'll be back!
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Nadia R. R.
10,0
/ 10
The most appropriate staycation during free time, delicious food, nice and friendly staff like Mbak Shantika, Mas Gilang, and Mbak Tasya. Thank you Mercure Karawang.
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Heru S.
10,0
/ 10
The rooms are very comfortable, the position of the hotel is very strategic, there is an onsen too. Even though it's not natural hot water but the atmosphere is similar too, of course it is adapted to the culture in Indonesia.
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Nendah M.
8,5
/ 10
The hotel is neat, clean, comfortable, the staff is friendly, the food is tasty and varied.
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In the Area
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Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Mercure Karawang
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What's around Mercure Karawang
Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361
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Discover More About Mercure Karawang
Location
Mercure Karawang is located in area / city West Karawang.
About Mercure Karawang
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Mercure Karawang is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Mercure Karawang.
All facilities in Mercure Karawang
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Transportation
- Bus/truck parking
- Valet parking
Public Facilities
- Parking
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
General
- Swimming pool
In-room Facilities
- TV
Accommodation Policy & General Information in Mercure Karawang
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Number of floors in Mercure Karawang | 12 |
Another facilities in Mercure Karawang | Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist |
Frequently asked question in Mercure Karawang
What are available facilities at Mercure Karawang?
There are top facilites at Mercure Karawang such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Karawang?
The standard check-in time at Mercure Karawang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Karawang?
Mercure Karawang is a 4.0-star hotel.
How many floors does Mercure Karawang have?
Mercure Karawang has 12 floors.
Does Mercure Karawang provide parking?
Yes, Mercure Karawang provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Karawang
Traveloka (2.973)
Other sources (54)
8,6
Very Good
From 2.973 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,6
Location
8,9
Service and Facilites
8,6
People often mention about Mercure Karawang
All
Jarak ke Pusat Kota (65)
Lingkungan Sekitar (54)
Kamar Tidur (54)
Keramahan Staff (52)
Suasana (51)
Kamar Mandi (51)
Area Hotel (51)
Variasi (50)
Akses (47)
Wifi (43)
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Traveler Reviews Mercure Karawang
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
10,0
/10
Reviewed 5 day(s) ago
The service is good, the staff are friendly
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DM
Dani M.
Staycation
10,0
/10
Reviewed 1 week(s) ago
very suitable for relaxing and comfortable for resting too
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M***b
Staycation
10,0
/10
Reviewed 2 week(s) ago
Access is quite easy, close to the city center, the hotel staff is very helpful.
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1 people find it helpful
Verified Traveler
8,5
/10
Reviewed 2 week(s) ago
Clean and very good service
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Verified Traveler
Staycation
10,0
/10
Reviewed 2 week(s) ago
The hotel is cool in the city center, close to everywhere, the view of the city center is really cool
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Verified Traveler
Transit
6,6
/10
Reviewed 4 week(s) ago
I ordered a superior room with 1 king bed, but when I checked in, the front office staff said that the rooms with 1 king bed were sold out, only 2 twin beds were available. I still asked for the same room as the order, but the staff still said they were sold out and then I was given a room with a leaking AC.
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1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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F***l
6,8
/10
Reviewed 4 week(s) ago
The staff was very rude. I had to wait almost an hour to get into my room, even though I checked in at 5 PM.
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2 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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MN
Masriah N.
Business
10,0
/10
Reviewed 4 week(s) ago
A very comfortable hotel in Karawang, from the staff, the rooms, and the breakfast. It was good.
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Accommodation's Reply
26 Sep 2025
Dear Ms. Masriah N, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m. revy GUNADI, Front Office Manager
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Y***i
8,5
/10
Reviewed 6 week(s) ago
everything is ok, only the mini showcase is not cold at all.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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N***a
Business
9,7
/10
Reviewed 6 week(s) ago
Now, you have to leave the room to get drinks from the dispensers provided on each floor. Towels weren't provided last night. There weren't any. You have to ask for them first. Otherwise, it's okay.
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1 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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M***a
Leisure
8,3
/10
Reviewed 6 week(s) ago
The area was great, easy to walk around with many options. The pool is also nice for the kids. Unfortunately the rest is a bit of a let down. There was loud beeping noise from the hallway starting from 5 in the morning and it last for at least 4 hours before they fixed it, and the bathroom didn’t drain which was a bit disgusting.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest,
Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.
At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future.
We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future.
Best regards,
M Revy GUNADI
Front Office Manager
K***T
8,5
/10
Reviewed 6 week(s) ago
The room is clean. Service and hospitality are very nice.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest,
We greatly appreciate your feedback on your recent visit to Mercure Karawang. It is always a pleasure to receive positive comments, and we will be sure to share them with our team. Your feedback serves as a valuable source of motivation for us as we continually strive to enhance the quality of our services.
Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back for another satisfying stay in the near future.
Best regards,
M Revy GUNADI
Front Office Manager
Guest
Business
8,5
/10
Reviewed 7 week(s) ago
The location is close to the city center, the rooms are quite comfortable, breakfast has quite a varied choice.
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Guest, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m revy GUNADI, Front Office Manager
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RF
Rainaldino F.
Staycation
10,0
/10
Reviewed 8 week(s) ago
The Arabian-themed food was delicious. You couldn't go wrong, even though it's a bit of a detour from Jakarta.
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Accommodation's Reply
24 Aug 2025
Dear Mr. Rainaldino F, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m. revy GUNADI, Front Office Manager
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R***y
9,7
/10
Reviewed 9 week(s) ago
over all is good, need improve for TV due to picture is not clear.
Suggest change with smart TV for more experience entertainment.
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Accommodation's Reply
24 Aug 2025
Dear Valued Guest,
Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.
At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future.
We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future.
Best regards,
M Revy GUNADI
Front Office Manager
SG
Senar G.
Business
8,5
/10
Reviewed 10 week(s) ago
Nice hotel, friendly staff, clean room but unfortunately got a smoking room
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Accommodation's Reply
24 Aug 2025
Dear Mr./Ms. Senar G, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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D***A
Staycation
10,0
/10
Reviewed 11 week(s) ago
Stayed overnight to visit my child studying at Unsika. Centrally located, very friendly staff, delicious food (in the dining room) for a reasonable price, clean and fragrant, and excellent room service. Thanks, Mercure Karawang. I'll be back!
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Accommodation's Reply
08 Aug 2025
Dear Guest, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m revy GUNADI, Front Office Manager
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H***n
Business
8,8
/10
Reviewed 11 week(s) ago
The staff was helpful and friendly. The facilities were good, and it was close to the Galuhmas Mall dining area. The air conditioning in the room needed improvement, especially as it smelled of cigarette smoke. For some reason, it smelled of cigarette smoke in the middle of the night. Slippers were also unavailable on the second day. Fortunately, after reporting the problem, housekeeping staff responded quickly. I stayed for 3 nights.
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Accommodation's Reply
05 Aug 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI. Front Office Manager
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E***Y
10,0
/10
Reviewed 12 week(s) ago
Ok, very good, delicious and clean.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Karawang. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, m revy GUNADI, Front Office Manager
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s***a
Business
9,1
/10
Reviewed 12 week(s) ago
I got a room with a floor that was almost coming apart, making it dangerous for children. The towels were due for replacement because the color was a bit faded, and they smelled a bit. There seemed to be a slight leak from above the room because there were water droplets on the ceiling (we stayed in room 1118).
So far, the service has been quite friendly, and the menu at the restaurant is quite varied and delicious.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and please allow us to extend our sincerest apologies. At Mercure, we strive to provide excellent service to every guest, and your feedback is very important to us. We assure you that we have taken action to address and prevent any future issues. We appreciate you sharing your experience with us and hope you will give us the opportunity to serve you better in the near future. Sincerely, m revy GUNADI, Front Office Manager
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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