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Mercure Samarinda
Hotels
8,7
/10
Very Good
1.873 reviews
What Guests Say About Their Stay
Bedroom (100)
Staff Friendliness (99)
Ambiance (98)
Hotel Area (93)
R***a
10,0
/ 10
Our recent hotel stay was truly enjoyable. The central location made it incredibly convenient for exploring, with many popular sights and dining options just a short walk away. The room itself was immaculately clean, spacious, and very comfortable, offering a relaxing retreat after a day of sightseeing. What truly set this hotel apart, however, was the exceptional service from the staff. Every team member we encountered, from the front desk to housekeeping, was remarkably friendly, attentive, and went above and beyond to ensure our needs were met. We especially appreciated their local recommendations and willingness to assist with any queries. Overall, it was a fantastic experience that exceeded our expectations, and we would highly recommend it to anyone visiting the area.
Aprilianda
8,5
/ 10
What a great hotel! You don't have to worry about anything. Easy access to swalayan and coffee too (City Centrum). Will definitely come back here.
In the Area
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Mercure Samarinda
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What's around Mercure Samarinda
Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
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Location
Mercure Samarinda is located in area / city Samarinda City Center.
About Mercure Samarinda
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Mercure Samarinda is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Mercure Samarinda.
All facilities in Mercure Samarinda
Common Space
Lobby
Exterior
Others
Restaurant
Transportation
- Bus/truck parking
- Valet parking
Public Facilities
- Parking
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
Things to Do
- Outdoor pool
General
- Swimming pool
In-room Facilities
- TV
Accommodation Policy & General Information in Mercure Samarinda
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Number of floors in Mercure Samarinda | 13 |
Another facilities in Mercure Samarinda | Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist |
Frequently asked question in Mercure Samarinda
What are available facilities at Mercure Samarinda?
There are top facilites at Mercure Samarinda such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Samarinda?
The standard check-in time at Mercure Samarinda is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Samarinda?
Mercure Samarinda is a 4.0-star hotel.
How many floors does Mercure Samarinda have?
Mercure Samarinda has 13 floors.
Does Mercure Samarinda provide parking?
Yes, Mercure Samarinda provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Samarinda
Traveloka (1.864)
Other sources (9)
8,7
Very Good
From 1.864 reviews
Provided by travelers on
Cleanliness
8,9
Room Comfort
8,8
Meal
8,7
Location
8,9
Service and Facilites
8,7
People often mention about Mercure Samarinda
All
Staff Friendliness (50)
Ambiance (50)
Bedroom (49)
Room Space (44)
Taste (42)
Distance to City Center (41)
Accessibility (40)
Hotel Area (40)
Family Friendly (38)
Bathroom (37)
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Traveler Reviews Mercure Samarinda
Number of reviews per page
20
40
Customer reviews
K***l
Leisure
8,5
/10
Reviewed 5 day(s) ago
Overall all good, clean and comfortable
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Tia R.
10,0
/10
Reviewed 6 day(s) ago
Friendly hotel staff, stunning views, and delicious food create a harmonious collaboration. Thank you for your hospitality.
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Accommodation's Reply
16 Sep 2025
Dear Ms. Tia R., Warmest greetings from Mercure Hotel Samarinda. Thank you for sharing your memorable experience with Mercure Hotel Samarinda. We are very happy to hear that you enjoyed the hospitality of our team, the beautiful views, and the food we serve. Your review motivates us to continue providing the best service. We look forward to welcoming you back for a more enjoyable experience. Warmest regards, Seto Marsono, General Manager.
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AA
Ayu A.
Staycation
9,4
/10
Reviewed 2 week(s) ago
It could be one of the hotel options for a staycation.
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Accommodation's Reply
16 Sep 2025
Dear Ms. Ayu A., Warm greetings from Mercure Hotel Samarinda. Thank you for choosing Mercure Hotel Samarinda as one of your staycation options. We are delighted to have been a part of your precious moments, and we look forward to welcoming you back with an even more memorable experience. Warmest regards, Seto Marsono, General Manager.
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r***a
10,0
/10
Reviewed 2 week(s) ago
The service from the staff is very friendly.
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Accommodation's Reply
16 Sep 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your appreciation. We are delighted to learn that the hospitality of our team has made your stay memorable. Feedback like this motivates us to continue providing the best service. We look forward to your next visit to Mercure Hotel Samarinda. Warm regards, Seto Marsono, General Manager.
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Indah K. D.
Staycation
10,0
/10
Reviewed 3 week(s) ago
It was a really fun holiday with the family here, hopefully we can come back again.
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Accommodation's Reply
01 Sep 2025
Dear Mrs. Indah ke. D., Warmest greetings from Mercure Hotel Samarinda, Thank you very much for choosing Mercure Hotel Samarinda for your first stay. We are delighted to hear that it met your expectations. We look forward to welcoming you and your family back for an even more enjoyable experience! Warmest regards, Seto Marsono. General Manager
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AA
AlexitA A.
8,2
/10
Reviewed 3 week(s) ago
My first experience staying at Mercure Hotel Samarinda, okay, I think it's worth a try.
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Accommodation's Reply
28 Aug 2025
Dear Ms. Alexita A, Warmest greetings from Mercure Hotel Samarinda! Thank you very much for choosing Mercure Hotel Samarinda for your first stay! We are delighted to hear that you were satisfied and recommended our hotel. We look forward to your next visit for an even more enjoyable experience! Best regards, Seto Marsono, General Manager.
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M***a
10,0
/10
Reviewed 4 week(s) ago
The hotel is clean, the food is delicious, the service is friendly.
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Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda! Thank you for taking the time to share your experience at Mercure Hotel Samarinda. We are delighted to hear that you enjoyed the cleanliness of the hotel, the food we served, and the warm service from our team. We look forward to welcoming you back for another exceptional stay. Best regards, Seto Marsono, General Manager.
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S***h
Business
10,0
/10
Reviewed 4 week(s) ago
Favorite hotel if you stay in Samarinda 👍🏼
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Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your positive review regarding your stay at Mercure Samarinda. We are very pleased to know that our hotel is your favorite. Our entire team is always committed to maintaining the quality of service and providing a pleasant stay. We look forward to welcoming you back to Mercure Samarinda in the near future. Warm regards, Seto Marsono, General Manager
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U***k
Staycation
10,0
/10
Reviewed 4 week(s) ago
I've stayed at the Mercure twice and have always had a comfortable and excellent experience. The staff are very friendly, check-in is fast, and the rooms are clean.
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Accommodation's Reply
21 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your trust in staying with us for the second time. We are very pleased to know that the comfort, friendliness of the staff, the fast check-in process, and the cleanliness of the room left a positive impression on you. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back to Mercure Samarinda for an always memorable experience. Warm regards, Seto Marsono, General Manager.
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C***a
Staycation
10,0
/10
Reviewed 5 week(s) ago
It was such a great time. Our favorite place to stay cation in Samarinda
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Accommodation's Reply
21 Aug 2025
Dear Ms. Clara Herly Trikusuma Wardhani, Warm greetings from Mercure Hotel Samarinda. Thank you very much for taking the time to share your experience staying with us. We are delighted to know that you felt comfortable with the cleanliness of your room and the service of our team. Positive reviews like this are a great motivation for us to continue providing the best experience. We look forward to welcoming you back to Mercure Samarinda for an even more memorable experience. Warm regards, Seto Marsono, General Manager
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i***i
10,0
/10
Reviewed 5 week(s) ago
Very clean and comfortable. The service is also very good, will come back again.
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Accommodation's Reply
21 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your positive review regarding your stay at Mercure Samarinda. We are delighted to learn that you found our cleanliness, comfort, and service to be excellent. Our entire team is committed to maintaining quality service and providing a pleasant stay. We look forward to welcoming you back to Mercure Samarinda in the near future. Best regards, Seto Marsono, General Manager.
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R***a
10,0
/10
Reviewed 7 week(s) ago
Our recent hotel stay was truly enjoyable. The central location made it incredibly convenient for exploring, with many popular sights and dining options just a short walk away. The room itself was immaculately clean, spacious, and very comfortable, offering a relaxing retreat after a day of sightseeing. What truly set this hotel apart, however, was the exceptional service from the staff. Every team member we encountered, from the front desk to housekeeping, was remarkably friendly, attentive, and went above and beyond to ensure our needs were met. We especially appreciated their local recommendations and willingness to assist with any queries. Overall, it was a fantastic experience that exceeded our expectations, and we would highly recommend it to anyone visiting the area.
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Accommodation's Reply
12 Aug 2025
Dear Valued Guest,
Thank you very much for sharing your wonderful experience at Mercure Samarinda. We are delighted to hear that our central location, comfortable and clean rooms, as well as the attentive and friendly service from our team, contributed to making your stay enjoyable and memorable.
It is always our pleasure to provide helpful local recommendations and ensure all your needs are met. Your kind words motivate us to continuously improve and maintain high standards of service.
We truly appreciate your recommendation and look forward to welcoming you back on your next visit.
Warm regards,
Seto Marsono
General Manager
Dewarengku
9,7
/10
Reviewed 9 week(s) ago
The hotel facilities are very good, close to the city center and easy to access.
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1 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Mr. Dewarengku, Thank you very much for your positive review. We are delighted to know that you enjoyed our hotel's facilities and its strategic location near the city center. We look forward to welcoming you back on your next visit and providing you with an even more enjoyable stay. Best regards, Seto Marsono, General Manager.
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L***l
Staycation
9,1
/10
Reviewed 11 week(s) ago
There is no smart TV facility, please provide it next time
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Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warmest greetings from Mercure Samarinda, Thank you for taking the time to rate our hotel. We greatly appreciate this feedback and will share it with the management team for future facility improvements. We appreciate your feedback and look forward to welcoming you back for a better and more enjoyable experience. Warmest regards, Seto Marsono, General Manager.
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H***i
Leisure
10,0
/10
Reviewed 11 week(s) ago
clean room, good lighting, nice outside view
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2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our hotel. We are delighted that you enjoyed the cleanliness of the room, the lighting, and the beautiful view from our room, as per your expectations. We appreciate your rating, and we look forward to welcoming you back for a better and more enjoyable experience in the future. Warm regards, Seto Marsono. General Manager.
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Labibah
Business
6,6
/10
Reviewed 11 week(s) ago
The lobby area smells awful, and the odor is very strong and uncomfortable.
At night, it's very noisy, with singing and other activities going on in the room. I couldn't rest until midnight.
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Accommodation's Reply
20 Jul 2025
Dear Mrs. Labibah, Warm greetings from Mercure Samarinda. Thank you for taking the time to rate our hotel. We apologize for any inconvenience caused by the facilities and comfort during your stay not meeting your expectations. We greatly appreciate this feedback and have forwarded it to the relevant team for immediate action to ensure a better atmosphere in the lobby and a peaceful stay in your room. We look forward to welcoming you back with a better and more enjoyable experience in the future. Kind regards, Seto Marsono, General Manager
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A
Aprilianda
Leisure
8,5
/10
Reviewed 12 week(s) ago
What a great hotel! You don't have to worry about anything. Easy access to swalayan and coffee too (City Centrum). Will definitely come back here.
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Accommodation's Reply
20 Jul 2025
Dear Mr. Aprilianda,,
Warmest regards from Mercure Samarinda,
Thank you so much for your wonderful review!
We’re thrilled to know you had such a comfortable and worry-free stay with us. It's great to hear that you enjoyed the easy access to the nearby supermarket and coffee spots at City Centrum.
We truly appreciate your kind words and can’t wait to welcome you back again soon!
Kind regards,
Seto Marsono
General Manager
M***i
10,0
/10
Reviewed 12 week(s) ago
😍 It was a pleasure staying here 😍
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Accommodation's Reply
20 Jul 2025
Dear Valued Guest,
Warmest regards from Mercure Samarinda,
Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We're truly grateful for your support and delighted to have had the opportunity to welcome you at Mercure Hotel Samarinda.
We wish you all the best as well and look forward to seeing you again on your next visit.
Kind regards,
Seto Marsono
General Manager
F***a
Business
10,0
/10
Reviewed 12 week(s) ago
Best for business, culinary places are also close 👍
Sorry, I didn't have time to take a photo 😀
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Accommodation's Reply
25 Jun 2025
Dear Sir/Madam, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our hotel. We are happy to hear that you had a pleasant experience while staying with us. We appreciate the value that you have given, we are always waiting for your return with a better and more pleasant experience in the future. Kind regards, Seto Marsono. General manager.
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F***a
Business
10,0
/10
Reviewed 12 week(s) ago
Best for business and transit, culinary places are close 👍
Sorry, I didn't have time to take a photo 😀
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Accommodation's Reply
25 Jun 2025
Dear Sir/Madam, Warm greetings from Mercure Samarinda, Thank you for taking the time to rate our hotel. We are happy to hear that you had a pleasant experience while staying with us. We appreciate the value that you have given, we are always waiting for your return with a better and more pleasant experience in the future. Kind regards, Seto Marsono. General manager
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Number of reviews per page
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