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- Hotel in Mercure Samarinda
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Mercure Samarinda
Hotels
8,6
/10
Very Good
1.897 reviews
What Guests Say About Their Stay
Bedroom (110)
Staff Friendliness (109)
Ambiance (106)
Hotel Area (101)
R***a
10,0
/ 10
Our recent hotel stay was truly enjoyable. The central location made it incredibly convenient for exploring, with many popular sights and dining options just a short walk away. The room itself was immaculately clean, spacious, and very comfortable, offering a relaxing retreat after a day of sightseeing. What truly set this hotel apart, however, was the exceptional service from the staff. Every team member we encountered, from the front desk to housekeeping, was remarkably friendly, attentive, and went above and beyond to ensure our needs were met. We especially appreciated their local recommendations and willingness to assist with any queries. Overall, it was a fantastic experience that exceeded our expectations, and we would highly recommend it to anyone visiting the area.
Aprilianda
8,5
/ 10
What a great hotel! You don't have to worry about anything. Easy access to swalayan and coffee too (City Centrum). Will definitely come back here.
Luh M. D. C. S.
10,0
/ 10
Selalu balik ke Mercure saat ke Samarinda. Fasilitas lengkap dan pelayanan staff sangat baik. Welcome complimentary selalu bikin surprise dan anak saya super happy, pokoknya kata anak harus nginep di Mercure Samarinda. Sukses selalu.
Yudy A.
8,5
/ 10
Such a nice place to stay. Clean room, good dishes, beautiful views, they post the safety guard along the pool.
Rizza I.
9,7
/ 10
Hotel yang sangat bersih dan cantik. Makanan juga cukup lengkap, fresh, dan enak-enak.
In the Area
See Map
Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
Main Facilities
Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Read More
Available Room Types in Mercure Samarinda
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What's around Mercure Samarinda
Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
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Discover More About Mercure Samarinda
Location
Mercure Samarinda is located in area / city Samarinda City Center.
About Mercure Samarinda
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Mercure Samarinda is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Mercure Samarinda.
All facilities in Mercure Samarinda
Common Space
Lobby
Exterior
Others
Restaurant
Transportation
- Bus/truck parking
- Valet parking
Public Facilities
- Parking
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
Things to Do
- Outdoor pool
General
- Swimming pool
In-room Facilities
- TV
Accommodation Policy & General Information in Mercure Samarinda
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Number of floors in Mercure Samarinda | 13 |
Another facilities in Mercure Samarinda | Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist |
Frequently asked question in Mercure Samarinda
What are available facilities at Mercure Samarinda?
There are top facilites at Mercure Samarinda such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Samarinda?
The standard check-in time at Mercure Samarinda is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Samarinda?
Mercure Samarinda is a 4.0-star hotel.
How many floors does Mercure Samarinda have?
Mercure Samarinda has 13 floors.
Does Mercure Samarinda provide parking?
Yes, Mercure Samarinda provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Samarinda
Overall Ratings & Reviews Mercure Samarinda
Traveloka (1.887)
Other sources (9)
8,7
Very Good
From 1.887 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
8,8
Meal
8,7
Location
8,9
Service and Facilites
8,7
People often mention about Mercure Samarinda
All
Staff Friendliness (56)
Bedroom (56)
Ambiance (55)
Distance to City Center (49)
Room Space (48)
Taste (48)
Accessibility (45)
Hotel Area (44)
Variety (44)
Family Friendly (42)
Sort by
Most Recent
Format
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Preferences
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Traveler Reviews Mercure Samarinda
Number of reviews per page
20
40
Customer reviews
R***i
9,7
/10
Reviewed 5 day(s) ago
The YouTube application on smart TV cannot be accessed.
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I
Irhamni
Leisure
8,5
/10
Reviewed 5 day(s) ago
A pleasant stay
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j***o
10,0
/10
Reviewed 2 week(s) ago
Comfortable hotel located in the center of Samarinda city
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Mercure Samarinda would like to extend our warmest wishes to you! We are delighted that you enjoyed your stay and enjoyed our hotel's convenient location in the heart of Samarinda. Your feedback is a driving force for our team to continue to provide the best service and enjoyable guest experiences. We look forward to welcoming you back again! Best regards, Seto Marsono General Manager
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A***n
Leisure
9,4
/10
Reviewed 5 week(s) ago
The staff is kind and friendly. The hotel atmosphere is nice and comfortable.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Sincerely yours, Mercure Samarinda Thank you for taking the time to write a review of our hotel. We are very glad that you had a good experience during your stay with us. We appreciate your rating and we hope to welcome you back again for an even better and more satisfying experience in the future. Best regards, Seto Marzono, General Manager
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Verified Traveler
Leisure
10,0
/10
Reviewed 5 week(s) ago
The hotel staff was friendly and the food was delicious. My child had a fever in the middle of the night, but luckily there's a 24-hour pharmacy nearby.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Sincerely yours, Mercure Samarinda Thank you for taking the time to write a review of our hotel. We are very pleased that our staff were friendly, our location was excellent and our food quality lived up to your expectations. We look forward to welcoming you and your family back again for an even better and more satisfying experience in the future. Best regards, Seto Marzono, General Manager
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M***M
6,6
/10
Reviewed 5 week(s) ago
Why is it only for 1 person? It's not clear.
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Accommodation's Reply
27 Oct 2025
Dear Director/Madam, Sincerely, Mercure Samarinda Hotel Thank you for your review and apologize for the inconvenience caused. Please be informed that breakfast will be charged based on the number of adults stated in your booking. For your convenience on your next stay, please ensure to state the correct number of adults in your booking, which is 2, in order to ensure that you are entitled to a full breakfast. Thank you for your understanding. We look forward to welcoming you back for an even more enjoyable stay. Sincerely, Seto Marzono General Manager
See original
NN
Nurhadiah N.
Leisure
8,5
/10
Reviewed 7 week(s) ago
Clean, fragrant, most strategic, the best. The food variety is really good.
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Accommodation's Reply
11 Nov 2025
Dear Ms. Noorhadiah, We would like to extend our warmest wishes to Mercure Samarinda! We are delighted that you enjoyed our cleanliness, convenient location and variety of food. Your feedback motivates our team to continue providing pleasant experiences to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
See original
AP
Antonius P.
9,4
/10
Reviewed 7 week(s) ago
The hotel is comfortable and strategically located. The hotel staff is very friendly.
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Accommodation's Reply
11 Nov 2025
Hello Antonius P.! This is Mercure Samarinda. We are delighted that you enjoyed your stay. We are delighted that you enjoyed our excellent location and the friendly service of our staff. Your valuable feedback will be a great encouragement to our team and we will continue to strive to provide the best possible experience for all our guests. We look forward to welcoming you back soon. Best regards, Seto Marzono, General Manager
See original
F***a
Business
10,0
/10
Reviewed 8 week(s) ago
Overall the atmosphere is great👍👍👍⭐⭐⭐⭐⭐
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Accommodation's Reply
11 Nov 2025
Dear Guest, Mercure Samarinda Hotel, Warmest Regards! Thank you very much for your positive review! We are very pleased to hear that you were satisfied with the atmosphere and experience of your stay at our hotel. Your review is a driving force for our team to continue to strive to provide the best service and comfort to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
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Verified Traveler
10,0
/10
Reviewed 8 week(s) ago
It's really great... The breakfast doesn't disappoint 😁
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Warmest regards from Mercure Samarinda! Thank you for your positive review! We are delighted to hear that you enjoyed your stay at our hotel and our breakfast. Your review is very encouraging and encourages our team to continue providing the best service and experience to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono, General Manager
See original
K***l
Leisure
8,5
/10
Reviewed 9 week(s) ago
Overall all good, clean and comfortable
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Warmest regards from Mercure Samarinda Hotel! Thank you very much for your positive review! We are very pleased to hear that you felt comfortable and satisfied with the cleanliness and comfort of your room during your stay at our hotel. Your review is very encouraging and encourages our team to continue providing pleasant guest experiences. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
See original
Tia R.
10,0
/10
Reviewed 9 week(s) ago
Friendly hotel staff, stunning views, and delicious food create a harmonious collaboration. Thank you for your hospitality.
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Accommodation's Reply
16 Sep 2025
Dear Ms. Tia R., Warmest greetings from Mercure Hotel Samarinda. Thank you for sharing your memorable experience with Mercure Hotel Samarinda. We are very happy to hear that you enjoyed the hospitality of our team, the beautiful views, and the food we serve. Your review motivates us to continue providing the best service. We look forward to welcoming you back for a more enjoyable experience. Warmest regards, Seto Marsono, General Manager.
See original
AA
Ayu A.
Staycation
9,4
/10
Reviewed 10 week(s) ago
It could be one of the hotel options for a staycation.
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Accommodation's Reply
16 Sep 2025
Dear Ms. Ayu A., Warm greetings from Mercure Hotel Samarinda. Thank you for choosing Mercure Hotel Samarinda as one of your staycation options. We are delighted to have been a part of your precious moments, and we look forward to welcoming you back with an even more memorable experience. Warmest regards, Seto Marsono, General Manager.
See original
r***a
10,0
/10
Reviewed 11 week(s) ago
The service from the staff is very friendly.
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Accommodation's Reply
16 Sep 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your appreciation. We are delighted to learn that the hospitality of our team has made your stay memorable. Feedback like this motivates us to continue providing the best service. We look forward to your next visit to Mercure Hotel Samarinda. Warm regards, Seto Marsono, General Manager.
See original
Indah K. D.
Staycation
10,0
/10
Reviewed 11 week(s) ago
It was a really fun holiday with the family here, hopefully we can come back again.
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Accommodation's Reply
01 Sep 2025
Dear Mrs. Indah ke. D., Warmest greetings from Mercure Hotel Samarinda, Thank you very much for choosing Mercure Hotel Samarinda for your first stay. We are delighted to hear that it met your expectations. We look forward to welcoming you and your family back for an even more enjoyable experience! Warmest regards, Seto Marsono. General Manager
See original
AA
AlexitA A.
8,2
/10
Reviewed 12 week(s) ago
My first experience staying at Mercure Hotel Samarinda, okay, I think it's worth a try.
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Accommodation's Reply
28 Aug 2025
Dear Ms. Alexita A, Warmest greetings from Mercure Hotel Samarinda! Thank you very much for choosing Mercure Hotel Samarinda for your first stay! We are delighted to hear that you were satisfied and recommended our hotel. We look forward to your next visit for an even more enjoyable experience! Best regards, Seto Marsono, General Manager.
See original
M***a
10,0
/10
Reviewed 12 week(s) ago
The hotel is clean, the food is delicious, the service is friendly.
See original
Find this review helpful?
Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda! Thank you for taking the time to share your experience at Mercure Hotel Samarinda. We are delighted to hear that you enjoyed the cleanliness of the hotel, the food we served, and the warm service from our team. We look forward to welcoming you back for another exceptional stay. Best regards, Seto Marsono, General Manager.
See original
S***h
Business
10,0
/10
Reviewed 12 week(s) ago
Favorite hotel if you stay in Samarinda 👍🏼
See original
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your positive review regarding your stay at Mercure Samarinda. We are very pleased to know that our hotel is your favorite. Our entire team is always committed to maintaining the quality of service and providing a pleasant stay. We look forward to welcoming you back to Mercure Samarinda in the near future. Warm regards, Seto Marsono, General Manager
See original
U***k
Staycation
10,0
/10
Reviewed 13 week(s) ago
I've stayed at the Mercure twice and have always had a comfortable and excellent experience. The staff are very friendly, check-in is fast, and the rooms are clean.
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Accommodation's Reply
21 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your trust in staying with us for the second time. We are very pleased to know that the comfort, friendliness of the staff, the fast check-in process, and the cleanliness of the room left a positive impression on you. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back to Mercure Samarinda for an always memorable experience. Warm regards, Seto Marsono, General Manager.
See original
C***a
Staycation
10,0
/10
Reviewed 13 week(s) ago
It was such a great time. Our favorite place to stay cation in Samarinda
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Ms. Clara Herly Trikusuma Wardhani, Warm greetings from Mercure Hotel Samarinda. Thank you very much for taking the time to share your experience staying with us. We are delighted to know that you felt comfortable with the cleanliness of your room and the service of our team. Positive reviews like this are a great motivation for us to continue providing the best experience. We look forward to welcoming you back to Mercure Samarinda for an even more memorable experience. Warm regards, Seto Marsono, General Manager
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Number of reviews per page
20
40
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Overall Ratings & Reviews Mercure Samarinda
Traveloka (1.887)
Other sources (9)
8,7
Very Good
From 1.887 reviews
Provided by travelers on
Cleanliness
9,0
Room Comfort
8,8
Meal
8,7
Location
8,9
Service and Facilites
8,7
People often mention about Mercure Samarinda
All
Staff Friendliness (56)
Bedroom (56)
Ambiance (55)
Distance to City Center (49)
Room Space (48)
Taste (48)
Accessibility (45)
Hotel Area (44)
Variety (44)
Family Friendly (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Mercure Samarinda
Number of reviews per page
20
40
Customer reviews
R***i
9,7
/10
Reviewed 5 day(s) ago
The YouTube application on smart TV cannot be accessed.
See original
Find this review helpful?
I
Irhamni
Leisure
8,5
/10
Reviewed 5 day(s) ago
A pleasant stay
See original
Find this review helpful?
j***o
10,0
/10
Reviewed 2 week(s) ago
Comfortable hotel located in the center of Samarinda city
See original
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Mercure Samarinda would like to extend our warmest wishes to you! We are delighted that you enjoyed your stay and enjoyed our hotel's convenient location in the heart of Samarinda. Your feedback is a driving force for our team to continue to provide the best service and enjoyable guest experiences. We look forward to welcoming you back again! Best regards, Seto Marsono General Manager
See original
A***n
Leisure
9,4
/10
Reviewed 5 week(s) ago
The staff is kind and friendly. The hotel atmosphere is nice and comfortable.
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Sincerely yours, Mercure Samarinda Thank you for taking the time to write a review of our hotel. We are very glad that you had a good experience during your stay with us. We appreciate your rating and we hope to welcome you back again for an even better and more satisfying experience in the future. Best regards, Seto Marzono, General Manager
See original
Verified Traveler
Leisure
10,0
/10
Reviewed 5 week(s) ago
The hotel staff was friendly and the food was delicious. My child had a fever in the middle of the night, but luckily there's a 24-hour pharmacy nearby.
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Sincerely yours, Mercure Samarinda Thank you for taking the time to write a review of our hotel. We are very pleased that our staff were friendly, our location was excellent and our food quality lived up to your expectations. We look forward to welcoming you and your family back again for an even better and more satisfying experience in the future. Best regards, Seto Marzono, General Manager
See original
M***M
6,6
/10
Reviewed 5 week(s) ago
Why is it only for 1 person? It's not clear.
See original
Find this review helpful?
Accommodation's Reply
27 Oct 2025
Dear Director/Madam, Sincerely, Mercure Samarinda Hotel Thank you for your review and apologize for the inconvenience caused. Please be informed that breakfast will be charged based on the number of adults stated in your booking. For your convenience on your next stay, please ensure to state the correct number of adults in your booking, which is 2, in order to ensure that you are entitled to a full breakfast. Thank you for your understanding. We look forward to welcoming you back for an even more enjoyable stay. Sincerely, Seto Marzono General Manager
See original
NN
Nurhadiah N.
Leisure
8,5
/10
Reviewed 7 week(s) ago
Clean, fragrant, most strategic, the best. The food variety is really good.
See original
Find this review helpful?
Accommodation's Reply
11 Nov 2025
Dear Ms. Noorhadiah, We would like to extend our warmest wishes to Mercure Samarinda! We are delighted that you enjoyed our cleanliness, convenient location and variety of food. Your feedback motivates our team to continue providing pleasant experiences to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
See original
AP
Antonius P.
9,4
/10
Reviewed 7 week(s) ago
The hotel is comfortable and strategically located. The hotel staff is very friendly.
See original
Find this review helpful?
Accommodation's Reply
11 Nov 2025
Hello Antonius P.! This is Mercure Samarinda. We are delighted that you enjoyed your stay. We are delighted that you enjoyed our excellent location and the friendly service of our staff. Your valuable feedback will be a great encouragement to our team and we will continue to strive to provide the best possible experience for all our guests. We look forward to welcoming you back soon. Best regards, Seto Marzono, General Manager
See original
F***a
Business
10,0
/10
Reviewed 8 week(s) ago
Overall the atmosphere is great👍👍👍⭐⭐⭐⭐⭐
See original
Find this review helpful?
Accommodation's Reply
11 Nov 2025
Dear Guest, Mercure Samarinda Hotel, Warmest Regards! Thank you very much for your positive review! We are very pleased to hear that you were satisfied with the atmosphere and experience of your stay at our hotel. Your review is a driving force for our team to continue to strive to provide the best service and comfort to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
See original
Verified Traveler
10,0
/10
Reviewed 8 week(s) ago
It's really great... The breakfast doesn't disappoint 😁
See original
Find this review helpful?
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Warmest regards from Mercure Samarinda! Thank you for your positive review! We are delighted to hear that you enjoyed your stay at our hotel and our breakfast. Your review is very encouraging and encourages our team to continue providing the best service and experience to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono, General Manager
See original
K***l
Leisure
8,5
/10
Reviewed 9 week(s) ago
Overall all good, clean and comfortable
See original
Find this review helpful?
Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Warmest regards from Mercure Samarinda Hotel! Thank you very much for your positive review! We are very pleased to hear that you felt comfortable and satisfied with the cleanliness and comfort of your room during your stay at our hotel. Your review is very encouraging and encourages our team to continue providing pleasant guest experiences. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
See original
Tia R.
10,0
/10
Reviewed 9 week(s) ago
Friendly hotel staff, stunning views, and delicious food create a harmonious collaboration. Thank you for your hospitality.
See original
Find this review helpful?
Accommodation's Reply
16 Sep 2025
Dear Ms. Tia R., Warmest greetings from Mercure Hotel Samarinda. Thank you for sharing your memorable experience with Mercure Hotel Samarinda. We are very happy to hear that you enjoyed the hospitality of our team, the beautiful views, and the food we serve. Your review motivates us to continue providing the best service. We look forward to welcoming you back for a more enjoyable experience. Warmest regards, Seto Marsono, General Manager.
See original
AA
Ayu A.
Staycation
9,4
/10
Reviewed 10 week(s) ago
It could be one of the hotel options for a staycation.
See original
Find this review helpful?
Accommodation's Reply
16 Sep 2025
Dear Ms. Ayu A., Warm greetings from Mercure Hotel Samarinda. Thank you for choosing Mercure Hotel Samarinda as one of your staycation options. We are delighted to have been a part of your precious moments, and we look forward to welcoming you back with an even more memorable experience. Warmest regards, Seto Marsono, General Manager.
See original
r***a
10,0
/10
Reviewed 11 week(s) ago
The service from the staff is very friendly.
See original
Find this review helpful?
Accommodation's Reply
16 Sep 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your appreciation. We are delighted to learn that the hospitality of our team has made your stay memorable. Feedback like this motivates us to continue providing the best service. We look forward to your next visit to Mercure Hotel Samarinda. Warm regards, Seto Marsono, General Manager.
See original
Indah K. D.
Staycation
10,0
/10
Reviewed 11 week(s) ago
It was a really fun holiday with the family here, hopefully we can come back again.
See original
Find this review helpful?
Accommodation's Reply
01 Sep 2025
Dear Mrs. Indah ke. D., Warmest greetings from Mercure Hotel Samarinda, Thank you very much for choosing Mercure Hotel Samarinda for your first stay. We are delighted to hear that it met your expectations. We look forward to welcoming you and your family back for an even more enjoyable experience! Warmest regards, Seto Marsono. General Manager
See original
AA
AlexitA A.
8,2
/10
Reviewed 12 week(s) ago
My first experience staying at Mercure Hotel Samarinda, okay, I think it's worth a try.
See original
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Accommodation's Reply
28 Aug 2025
Dear Ms. Alexita A, Warmest greetings from Mercure Hotel Samarinda! Thank you very much for choosing Mercure Hotel Samarinda for your first stay! We are delighted to hear that you were satisfied and recommended our hotel. We look forward to your next visit for an even more enjoyable experience! Best regards, Seto Marsono, General Manager.
See original
M***a
10,0
/10
Reviewed 12 week(s) ago
The hotel is clean, the food is delicious, the service is friendly.
See original
Find this review helpful?
Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda! Thank you for taking the time to share your experience at Mercure Hotel Samarinda. We are delighted to hear that you enjoyed the cleanliness of the hotel, the food we served, and the warm service from our team. We look forward to welcoming you back for another exceptional stay. Best regards, Seto Marsono, General Manager.
See original
S***h
Business
10,0
/10
Reviewed 12 week(s) ago
Favorite hotel if you stay in Samarinda 👍🏼
See original
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your positive review regarding your stay at Mercure Samarinda. We are very pleased to know that our hotel is your favorite. Our entire team is always committed to maintaining the quality of service and providing a pleasant stay. We look forward to welcoming you back to Mercure Samarinda in the near future. Warm regards, Seto Marsono, General Manager
See original
U***k
Staycation
10,0
/10
Reviewed 13 week(s) ago
I've stayed at the Mercure twice and have always had a comfortable and excellent experience. The staff are very friendly, check-in is fast, and the rooms are clean.
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Sir/Madam, Warm greetings from Mercure Hotel Samarinda. Thank you for your trust in staying with us for the second time. We are very pleased to know that the comfort, friendliness of the staff, the fast check-in process, and the cleanliness of the room left a positive impression on you. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back to Mercure Samarinda for an always memorable experience. Warm regards, Seto Marsono, General Manager.
See original
C***a
Staycation
10,0
/10
Reviewed 13 week(s) ago
It was such a great time. Our favorite place to stay cation in Samarinda
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Ms. Clara Herly Trikusuma Wardhani, Warm greetings from Mercure Hotel Samarinda. Thank you very much for taking the time to share your experience staying with us. We are delighted to know that you felt comfortable with the cleanliness of your room and the service of our team. Positive reviews like this are a great motivation for us to continue providing the best experience. We look forward to welcoming you back to Mercure Samarinda for an even more memorable experience. Warm regards, Seto Marsono, General Manager
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