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Midtown Hotel Surabaya
Hotels
Preferred Partner Plus
8,7
/10
Very Good
7.281 reviews
What Guests Say About Their Stay
Distance To City Center (223)
Staff Friendliness (204)
Bedroom (182)
Room Space (165)
E***A
9,4
/ 10
My stay at this hotel was excellent. The room was spacious, clean, and well-equipped with all the necessary utilities, making it extremely comfortable. In-room service was fast, efficient, and attentive to every request. The location is also perfect just a short walking distance to Tunjungan Plaza and Indomaret, which made everything so convenient. All the staff, from the doorman to the reception, were genuinely warm, friendly, and professional. Overall, it was a wonderful experience and I would definitely stay here again.
H***O
10,0
/ 10
Good location and near Tunjungan Plaza. The staff are friendly and helpful. The room is big and has a good view of the city.
N***a
8,5
/ 10
This is our second stay here.
Always satisfied. Strategic location, clean and fragrant rooms. Excellent service.
It will always be our first choice.
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Nelson d. C.
9,4
/ 10
The hotel is very strategically located near the largest shopping mall in Surabaya. It's very close to McDonald's and KFC, which are also nearby. The staff is very friendly. The hotel is clean. The rooms are very spacious and offer stunning views of the surrounding buildings. The elevator is very fast to the upper floors. As for food, I didn't have time for breakfast there. The price is not too expensive. If I ever come to Surabaya again, I will stay at the Midtown Hotel again.
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Riki N.
10,0
/ 10
The hotel is comfortable, clean, with a varied selection of food and friendly staff. Thank you and best wishes for continued success.
See original
In the Area
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Jalan Basuki Rahmat No. 76, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262
Main Facilities
Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Midtown Hotel Surabaya
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Midtown Hotel Surabaya
Jalan Basuki Rahmat No. 76, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60262
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Discover More About Midtown Hotel Surabaya
note: hotel was previously named Midtown Hotel
Location
Midtown Hotel Surabaya is a hotel in a good neighborhood, which is located at Tegalsari.
About Midtown Hotel Surabaya
For you, travelers who wish to travel comfortably on a budget, Midtown Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Midtown Hotel Surabaya.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Midtown Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Midtown Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Midtown Hotel Surabaya is the right place to stay.
All facilities in Midtown Hotel Surabaya
Fitness Center
Functional Hall
Lobby
CleanAccommodation
Exterior
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
General
- AC
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Smoking area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Business Facilities
- Computer station
- Meeting facilities
- Projector
Nearby Facilities
- ATM/Banking
- Grocery
- Supermarket
Transportation
- Car rental
- Valet parking
Connectivity
- LAN Internet
- Free WiFi
Food and Drinks
- Vegetarian meal
Accessibilty
- Wheelchair accessible
Kids and Pets
- Babysitting
Things to Do
- Massage
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Midtown Hotel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Extra Breakfast
Accommodation charges IDR 90,000/guest for extra breakfast.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Midtown Hotel Surabaya | 197 |
Number of floors in Midtown Hotel Surabaya | 18 |
Another facilities in Midtown Hotel Surabaya | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Frequently asked question in Midtown Hotel Surabaya
What are available facilities at Midtown Hotel Surabaya?
There are top facilites at Midtown Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Midtown Hotel Surabaya?
The standard check-in time at Midtown Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Midtown Hotel Surabaya provide breakfast?
Yes, Midtown Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Midtown Hotel Surabaya?
Midtown Hotel Surabaya is a 3.0-star hotel.
How many floors does Midtown Hotel Surabaya have?
Midtown Hotel Surabaya has 18 floors.
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More Reviews from Other Guests in Midtown Hotel Surabaya
Overall Ratings & Reviews Midtown Hotel Surabaya
Traveloka (7.145)
Other sources (136)
8,7
Very Good
From 7.145 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,5
Location
8,9
Service and Facilites
8,7
People often mention about Midtown Hotel Surabaya
All
Distance to City Center (151)
Staff Friendliness (133)
Bedroom (133)
Ambiance (118)
Room Space (117)
Bathroom (115)
Accessibility (111)
Surroundings (92)
Hotel Area (92)
Wifi (90)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Midtown Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
D***y
Staycation
6,8
/10
Reviewed 3 day(s) ago
quite satisfied even though it doesn't match the request
See original
1 people find it helpful
FH
Fitri H.
Transit
9,7
/10
Reviewed 1 week(s) ago
Since I was a child studying in Malang, whenever I visited and went on holiday to Surabaya, I always stayed here, close to the TP 1-6 mall.
See original
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Mr. Fitri H, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain our service standards at the best possible level. Thank you again and it will be an honor to welcome you back to Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
EL
Emmy L.
9,7
/10
Reviewed 3 week(s) ago
Awesome...
Comfortable.... and the people are friendly...
See original
2 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Ms. Emmy L, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain our service standards at the best possible level. Thank you again and welcome you back to Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
AK
Anita K.
Leisure
9,1
/10
Reviewed 3 week(s) ago
For a 3-star hotel, Hotel Midtown Surabaya exceeded expectations, starting from the friendliness of the staff, the speed of CI and CO, the size of the room, the housekeeping service, access to the city center and the mall, it was all good. What needs to be improved is that the mineral water refill feels strange, it seems like it needs an additional water booster pump so the shower is stronger.
Read More
See original
2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Ms. Anita, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain our service standards to provide the best service from the bottom of our hearts. Thank you again and it will be an honor to welcome you again at Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
a***d
Business
8,5
/10
Reviewed 3 week(s) ago
The FO is friendly, the location is strategic near TP, the food is also delicious.
See original
2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
D***n
Staycation
10,0
/10
Reviewed 3 week(s) ago
The room is comfortable. The staff is friendly and very helpful. It's just a shame I stayed here yesterday when the hotel was being renovated. I want to stay here again, still curious about the Marvelous room type hehehe.. Maybe I'll wait until the hotel renovations are finished. The only thing that's a bit lacking is probably the parking space. Yesterday our car was so full that we had to park it outside.
Read More
See original
2 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
Poppy
9,7
/10
Reviewed 3 week(s) ago
The staff was friendly and the room was clean.
See original
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Accommodation's Reply
15 Oct 2025
Dear Mr/Ms Poppy L.A., Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain our service standards at the best. Thank you again and it will be an honor to welcome you again at Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
N***a
Business
8,5
/10
Reviewed 3 week(s) ago
This is our second stay here.
Always satisfied. Strategic location, clean and fragrant rooms. Excellent service.
It will always be our first choice.
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Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
a***d
Business
9,1
/10
Reviewed 3 week(s) ago
Close to everywhere, the atmosphere in the room is also full of Surabaya city
See original
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Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
Verified Traveler
8,8
/10
Reviewed 4 week(s) ago
Because the hotel is under renovation, comfort is somewhat affected.
See original
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for any inconvenience caused and will strive to continuously improve our service standards. We will ensure that such an incident does not happen again. Thank you once again and we look forward to welcoming you back to Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
D***t
10,0
/10
Reviewed 4 week(s) ago
Reservation request for smoking room but not given
See original
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for any inconvenience caused and will strive to continuously improve our service standards. We will ensure that such an incident does not happen again. Thank you once again and we look forward to welcoming you back to Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
D***y
Staycation
10,0
/10
Reviewed 4 week(s) ago
Very happy, the view of the city is very nice.
See original
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
Verified Traveler
10,0
/10
Reviewed 4 week(s) ago
I like the friendliness of the hotel staff, the room is clean, and I get a very good view of the city.
See original
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Accommodation's Reply
03 Oct 2025
Dear Guest, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
See original
s***a
8,5
/10
Reviewed 4 week(s) ago
The hotel staff are friendly, the breakfast is delicious and varied.
See original
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Accommodation's Reply
04 Oct 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
See original
A***i
8,8
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the food is delicious, and it is close to the center of Surabaya.
See original
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
See original
RN
Radiktyo N. S.
Business
10,0
/10
Reviewed 5 week(s) ago
Clean rooms, varied breakfast, hopefully the renovation will be finished soon.
See original
2 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Mr./Ms. Radiktyo N. S., Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
See original
p***i
Staycation
9,7
/10
Reviewed 6 week(s) ago
The location is truly strategic, whether you want to go to Jalan Tunjungan or to Tunjungan Plaza, you can walk, so you can enjoy the atmosphere of Surabaya while walking.
See original
1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
See original
Angga P.
10,0
/10
Reviewed 6 week(s) ago
Hopefully the renovation will be finished soon
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Accommodation's Reply
27 Sep 2025
Dear Mr./Mrs. Angga P, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
See original
N***i
8,5
/10
Reviewed 6 week(s) ago
The hotel is in the city center, clean, and nice.
See original
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
See original
Verified Traveler
Business
10,0
/10
Reviewed 6 week(s) ago
The location is strategic, the breakfast is delicious, the room is quite spacious and clean.....suggestion that the sofa in the lobby be replaced with leather
See original
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
See original
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Midtown Hotel Surabaya
Traveloka (7.145)
Other sources (136)
8,7
Very Good
From 7.145 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,5
Location
8,9
Service and Facilites
8,7
People often mention about Midtown Hotel Surabaya
All
Distance to City Center (151)
Staff Friendliness (133)
Bedroom (133)
Ambiance (118)
Room Space (117)
Bathroom (115)
Accessibility (111)
Surroundings (92)
Hotel Area (92)
Wifi (90)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Midtown Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
D***y
Staycation
6,8
/10
Reviewed 3 day(s) ago
quite satisfied even though it doesn't match the request
See original
1 people find it helpful
FH
Fitri H.
Transit
9,7
/10
Reviewed 1 week(s) ago
Since I was a child studying in Malang, whenever I visited and went on holiday to Surabaya, I always stayed here, close to the TP 1-6 mall.
See original
Find this review helpful?
Accommodation's Reply
25 Oct 2025
Dear Mr. Fitri H, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain our service standards at the best possible level. Thank you again and it will be an honor to welcome you back to Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
EL
Emmy L.
9,7
/10
Reviewed 3 week(s) ago
Awesome...
Comfortable.... and the people are friendly...
See original
2 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Ms. Emmy L, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain our service standards at the best possible level. Thank you again and welcome you back to Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
AK
Anita K.
Leisure
9,1
/10
Reviewed 3 week(s) ago
For a 3-star hotel, Hotel Midtown Surabaya exceeded expectations, starting from the friendliness of the staff, the speed of CI and CO, the size of the room, the housekeeping service, access to the city center and the mall, it was all good. What needs to be improved is that the mineral water refill feels strange, it seems like it needs an additional water booster pump so the shower is stronger.
Read More
See original
2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Ms. Anita, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain our service standards to provide the best service from the bottom of our hearts. Thank you again and it will be an honor to welcome you again at Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
a***d
Business
8,5
/10
Reviewed 3 week(s) ago
The FO is friendly, the location is strategic near TP, the food is also delicious.
See original
2 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
D***n
Staycation
10,0
/10
Reviewed 3 week(s) ago
The room is comfortable. The staff is friendly and very helpful. It's just a shame I stayed here yesterday when the hotel was being renovated. I want to stay here again, still curious about the Marvelous room type hehehe.. Maybe I'll wait until the hotel renovations are finished. The only thing that's a bit lacking is probably the parking space. Yesterday our car was so full that we had to park it outside.
Read More
See original
2 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
Poppy
9,7
/10
Reviewed 3 week(s) ago
The staff was friendly and the room was clean.
See original
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear Mr/Ms Poppy L.A., Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will do our best to maintain our service standards at the best. Thank you again and it will be an honor to welcome you again at Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
N***a
Business
8,5
/10
Reviewed 3 week(s) ago
This is our second stay here.
Always satisfied. Strategic location, clean and fragrant rooms. Excellent service.
It will always be our first choice.
See original
Find this review helpful?
Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
a***d
Business
9,1
/10
Reviewed 3 week(s) ago
Close to everywhere, the atmosphere in the room is also full of Surabaya city
See original
Find this review helpful?
Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
Verified Traveler
8,8
/10
Reviewed 4 week(s) ago
Because the hotel is under renovation, comfort is somewhat affected.
See original
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for any inconvenience caused and will strive to continuously improve our service standards. We will ensure that such an incident does not happen again. Thank you once again and we look forward to welcoming you back to Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
D***t
10,0
/10
Reviewed 4 week(s) ago
Reservation request for smoking room but not given
See original
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for any inconvenience caused and will strive to continuously improve our service standards. We will ensure that such an incident does not happen again. Thank you once again and we look forward to welcoming you back to Midtown Hotel Surabaya. Best regards, Miftahul Huda, Assistant Front Office Manager
See original
D***y
Staycation
10,0
/10
Reviewed 4 week(s) ago
Very happy, the view of the city is very nice.
See original
Find this review helpful?
Accommodation's Reply
15 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Midtown Hotel Surabaya Thank you for choosing Midtown Hotel for your visit to Surabaya. We appreciate your feedback and will strive to keep our promise to provide the best service from the bottom of our hearts. Thank you again and welcome you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
Verified Traveler
10,0
/10
Reviewed 4 week(s) ago
I like the friendliness of the hotel staff, the room is clean, and I get a very good view of the city.
See original
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Accommodation's Reply
03 Oct 2025
Dear Guest, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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s***a
8,5
/10
Reviewed 4 week(s) ago
The hotel staff are friendly, the breakfast is delicious and varied.
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Accommodation's Reply
04 Oct 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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A***i
8,8
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the food is delicious, and it is close to the center of Surabaya.
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Accommodation's Reply
01 Oct 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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RN
Radiktyo N. S.
Business
10,0
/10
Reviewed 5 week(s) ago
Clean rooms, varied breakfast, hopefully the renovation will be finished soon.
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Mr./Ms. Radiktyo N. S., Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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p***i
Staycation
9,7
/10
Reviewed 6 week(s) ago
The location is truly strategic, whether you want to go to Jalan Tunjungan or to Tunjungan Plaza, you can walk, so you can enjoy the atmosphere of Surabaya while walking.
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1 people find it helpful
Accommodation's Reply
27 Sep 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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Angga P.
10,0
/10
Reviewed 6 week(s) ago
Hopefully the renovation will be finished soon
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Accommodation's Reply
27 Sep 2025
Dear Mr./Mrs. Angga P, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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N***i
8,5
/10
Reviewed 6 week(s) ago
The hotel is in the city center, clean, and nice.
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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Verified Traveler
Business
10,0
/10
Reviewed 6 week(s) ago
The location is strategic, the breakfast is delicious, the room is quite spacious and clean.....suggestion that the sofa in the lobby be replaced with leather
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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