Novotel Lampung

Dear Ms. E***a, Warm greetings from Novotel Lampung. Thank you for taking the time to share your experience during your recent stay with us. We sincerely apologize for any inconvenience you encountered, particularly regarding the food, response time from our reception, and your request for cutlery. Please allow us to clarify that, in line with our standard operating procedures, we do not provide cutlery for borrowing in order to maintain hygiene and safety standards for all our guests. However, understanding the urgency of your situation especially for your child, we provided a single-use wooden spoon as an alternative. We truly appreciate your feedback, and we will take it into serious consideration to improve our service and responsiveness moving forward. We hope to have the opportunity to welcome you again and offer you a more pleasant experience in the future. Warm regards, Management of Novotel Lampung

Dear Valued Guest, Yeaay! Thank you so much for your lovely message We’re truly delighted to welcome you back after all these years — and even more special this time with your little girl! Time truly does fly, and we’re honored to still be part of your journey and memories. We hope your stay was just as memorable (or even better!) than in 2017. Looking forward to creating many more beautiful moments with you and your family at Novotel Lampung. Warmest regards, Management of Novotel Lampung

Dear Sir/Madam, Thank you for your positive review! We're glad you enjoyed our varied breakfast menu. We hope this experience made your stay with us even more enjoyable. See you again at Novotel Lampung! Warm regards, Novotel Lampung Management

Dear Ms. D*a, Warm greetings from Novotel Lampung. Thank you for sharing your experience and giving us a perfect rating. We are delighted to know that you felt comfortable during your stay at Novotel Lampung, and enjoyed the friendliness of our staff and the beautiful natural scenery we offer. Your review motivates us to continue providing the best service to every guest. We look forward to your return visit. We hope Novotel Lampung will always be your first choice when visiting Bandar Lampung. Sincerely, Novotel Lampung Management

Dear Sir/Madam, Thank you for your positive review. We are delighted to hear that the service from our entire team—from reception and housekeeping to other staff—provided a friendly and pleasant experience during your stay. This feedback motivates us to continue maintaining the highest quality of service. We look forward to your next visit to Novotel Lampung! Best regards, Novotel Lampung Management

Dear Sir/Madam, Thank you for your brief but meaningful review! We are pleased to know that our team, Debby, provided friendly service and left a good impression on you. See you again at Novotel Lampung! Warm regards, Novotel Lampung Management

Dear Sir/Madam, Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience experienced during check-in and the long waiting time. This is certainly a concern for us and we will immediately evaluate it with the relevant team to prevent a recurrence in the future. Nevertheless, we are very pleased to know that your overall stay was enjoyable. We look forward to welcoming you back with even better service in the future. Warm regards, Novotel Lampung Management.

Dear Sir/Madam, Thank you for your review and feedback. We understand the constraints related to access to food delivery from outside the hotel, especially for guests who want to enjoy their favorite foods such as fast food. This feedback will be our concern in re-evaluating the comfort and ease of access for all guests, of course still prioritizing safety and comfort together. We hope to welcome you back to Novotel Lampung with a better experience. Warm regards, Novotel Lampung Management

Dear Sir/Madam, Thank you for your positive review and appreciation. We are very pleased to know that you felt that your stay at Novotel Lampung was in accordance with your expectations. We look forward to your next visit to provide the best service again. Warm regards, Novotel Lampung Management

Dear Sir/Madam, Thank you for taking the time to share your experience during your stay at Novotel Lampung. We apologize for the inconvenience you experienced, especially regarding the delay in checking in and the inability to properly address your request for air freshener. This is certainly a concern for us and will be followed up with the relevant team to provide better service in the future. We are also very pleased to know that your child's belongings were found and returned safely. Your trust and satisfaction remain our priority. We look forward to welcoming you back to Novotel Lampung for an even more perfect experience. Warm regards, Novotel Lampung Management

Dear Sir/Madam, Thank you for your positive review and appreciation. We are pleased to know that you enjoyed the cleanliness of your room, the complete facilities, and the beautiful ocean view during your stay with us. We also greatly appreciate your appreciation for the friendly service from Mas Rama and Mbak Vivi during the check-in process — we will share this directly as encouragement for the team. We look forward to welcoming you back to Novotel Lampung! Best regards, Novotel Lampung Management

Dear Valued Guest, Thank you for your kind review! We’re delighted to hear you had a great holiday with your family and enjoyed a restful stay. Looking forward to welcoming you back to Novotel Lampung! Warm regards, Management of Novotel Lampung

Dear Sir/Madam, Thank you for your positive review. We are pleased to know that you enjoyed your stay in our Double Window room, especially with the impressive view. We hope this experience will be a pleasant moment during your stay at Novotel Lampung. We look forward to welcoming you back to enjoy another equally special atmosphere. Warm regards, Novotel Lampung Management

Dear Sir/Madam, Thank you for taking the time to share your experience during your stay at Novotel Lampung. We apologize for the inconvenience caused by the limited use of the lift during peak hours. At that time, our Engineering team was conducting regular checks and maintenance on several lift units to ensure the safety and performance of the lifts remained optimal. However, we understand that this has an impact on guest comfort, especially during busy times such as in the morning during breakfast until the check-out process. Your input is highly appreciated and will be used as evaluation material so that in the future the maintenance process can be carried out with more appropriate timings, without disturbing guest comfort. We look forward to welcoming you back to Novotel Lampung with a better experience. Best regards, Novotel Lampung Management

Dear Sir/Madam, Thank you very much for your positive review. We are very pleased to know that you feel comfortable with the cleanliness of the room and the friendly service from Mas Rama and Santika. Your recommendation and satisfaction are a great motivation for us to continue providing the best service. We look forward to welcoming you back for your next staycation at Novotel Lampung! Warm regards, Novotel Lampung Management

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the bath towels during your stay. This is certainly not the standard we uphold at Novotel, and we deeply regret the inconvenience and disappointment it has caused. Your comments have been immediately shared with our Housekeeping team for urgent review and corrective action. Ensuring cleanliness and comfort for our guests is our top priority, and your experience clearly fell short of that expectation. We truly appreciate your feedback and hope to have the opportunity to welcome you back, so we can deliver the quality of service you rightfully expect from the Novotel brand. Warm regards, Management of Novotel Lampung

Dear Mr/.Mrs./Ms.Deni K. Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your feedback motivates us to keep improving and providing the best service. We hope to see you again soon! Best Regrads, Trison Fauza General Manager

Hello Mr./Mrs. Sherliana. Thank you for choosing Novotel Lampung and for sharing your experience. We apologize for the inconvenience you experienced during the check-in process. We understand that waiting for a long time is certainly not a pleasant thing, and we truly regret this situation. We have investigated our internal team, Our team has tried to provide a solution at that time by offering the option of a room that was available earlier and informed if there was one room that could be occupied and the availability of a room on a different floor if you wish, but we also respect your decision to choose to wait for a room that suits your preferences. We need to convey that for requests for early check-in and room placement on the same floor or connecting room, we really try if it is informed in advance or when booking, so that we can prepare it more optimally. Regarding the welcome drink, we apologize if it has not been given directly, and this will be our concern for better service in the future. Input regarding the taste of the food will also be forwarded to our F&B team for follow-up and improvement. We greatly appreciate your appreciation of the beautiful scenery of the hotel, the spaciousness of the rooms, and the facilities we provide. We hope that in your next visit we can provide a more comfortable and fully satisfying stay experience. Warm regards, Novotel Lampung Management.

Dear Mr/.Mrs./Ms. F***n Thank you so much for your kind words! We're truly sorry to hear that your experience wasn't up to your expectations. We take all reviews seriously and will use your comments to improve. We hope to see you again soon! Best Regrads, Trison Fauza General Manager

Dear Mr./Mrs./Ms. F***n Thank you so much for your kind words! We're truly sorry to hear that your experience wasn't up to your expectations. We take all reviews seriously and will use your comments to improve. We hope to see you again soon! Best Regrads, Trison Fauza General Manager