Novotel Samator Surabaya Timur

My stay at the hotel was awesome and it was very comfortable. I had breakfast for a couple of the day and found the choice and variety of foods at the buffet were excellent. All the staff were helpful and friendly during my stay. I was able to visit with friends in a number of areas at the hotel. The times I needed to go around the city, the hotel seemed to be in a central location. I would definitely consider staying here again when visiting Surabaya.

Good food, enough variety, comfortable clean and quite spacious rooms, and clean bathrooms.

They ask for Bring food to room charges for 20.000. Dispointed with the staff.

New hotel- it 's said just did their operational at end 2019. Clean, and with current promo rate, it 's considered worth it. Breakfast also good as 4 star, novotel smaator also has pool bar at 5th floor, and there is mini market at adjacent building.

When I'm in check in process. The staff (male) is not polite and helpful, and without smile. Looks like not make me feel comfort as a guest.

I stayed for two nights at Novotel Samator Hotel on 2nd-4th March 2022. During my check-in process, I had an unpleasant experience because they gave me an unprepared room with broken electricity. I was uncomfortable with such an experience, especially since I had just arrived from travel and was utterly exhausted. However, the same receptionist (Mr. Hendra) solved the problem by replacing the room and upgrading the room to a deluxe type. Secondly, I'd like to thank Mr. Awan (receptionist) for helping me out when I had a problem finding a business lounge to print some personal documents (The hotel had no business lounge after the pandemic). Mr. Awan helped me print all the necessary documents and gave me a map to keep all printed files. Moreover, I also was in a rush during check out, and I left one of my belongings, a timer charger, I contacted Mr. Awan again, and he found the item (wrapped it with plastic) and gave it to me the next day. Overall, the hotel is okay - the breakfast was so-so (limited variety and nothing special), yet I appreciated what Mr. Awan has done for me during my stay. I think he has an excellent attitude and is helpful.

The hotel room was clean. The receptionist was friendly and helpful. We hope to stay there again someday.