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Novus Giri Resort & Spa
All-star Accommodation
8,6
/10
Very Good
3.557 reviews
What Guests Say About Their Stay
Staff Friendliness (140)
Room Space (135)
Ambiance (133)
Bedroom (130)
Verified Traveler
8,5
/ 10
First time staying here. Booked a room with a garden view and balcony. The room was spacious and comfy. Ordered in-room dining and its taste suits my palate. The staff are also friendly.
ANDREA A. W.
9,4
/ 10
This is our 6th stay in Novus Giri Puncak. Clean Room. Great service from all staff members. Great location near Cipanas area.
Seysha D.
10,0
/ 10
Everything in here is amazing. The staff is very helpful, the ambiance is super peaceful, the room is spacious and comfortable, the pool is 10/10. I must say this is one of the best hotels I’ve ever stayed in. Definitely coming back soon!
N***a
10,0
/ 10
I had a truly pleasant stay at this hotel. The room was exceptionally clean, the breakfast offered a wide variety of options, and the service was excellent. Late check-out after 12 PM was also available, which was a nice bonus.
annisa s.
10,0
/ 10
Absolutely amazing.
The room was beautiful and clean.
The service was excellent.
All the staff and receptionists were friendly and very helpful.
See original
In the Area
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Jl. Sindanglaya Raya no.180. Cipanas-Puncak, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
Main Facilities
Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Read More
Available Room Types in Novus Giri Resort & Spa
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Novus Giri Resort & Spa
Jl. Sindanglaya Raya no.180. Cipanas-Puncak, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
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Discover More About Novus Giri Resort & Spa
Located in the misty highlands of Puncak Cipanas, West Java. Novus Giri Hotel Resort & SPA is the ideal nature retreat yet comfortable escape from the busy hustle of Jakarta.
Enjoy the relaxation and immerse yourself in the fresh mountain air with breath-taking scenery. Discover a calm sense of nature during your stay with an array of facilities catering to guests’ leisure, family fun and wellness pursuits. We welcome you to Uncover Tranquillity.
All facilities in Novus Giri Resort & Spa
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Lobby
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Buffet breakfast
- Dining area
- Fullboard with drinks
- No alcohol
In-room Facilities
- Bathtub
- Cable TV
- Desk
- In-room safe
- Refrigerator
- Shower
- TV
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
General
- Banquet
- Heater
- Non-smoking room
- Swimming pool
- Terrace
Nearby Facilities
- ATM/Banking
- Gift shop
- Grocery
- Shops
- Supermarket
Public Facilities
- Parking
- 24-hour room service
- Restaurant
- Safety deposit box
- WiFi in public area
Things to Do
- Children play area
- Outdoor facilities
- Outdoor pool
- Spa
Transportation
- Area shuttle with surcharge
- Secure parking
- Shopping center shuttle (surcharge)
Business Facilities
- Conference room
- Meeting facilities
- Projector
Sports and Recreations
- Game room
- Table tennis
Kids and Pets
- Babysitting
- CRIBS
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Novus Giri Resort & Spa
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity. Room rates with breakfast are free of charge for two children aged 0–5 years. Children aged 6 years and above will be subject to an additional charge
Information regarding additional breakfast and extra bed: 1) Additional Adult Breakfast Rp.188.000,- nett / adult, 2) Additional Child Breakfast Rp.94.000,-nett / child, 3) Extra bed Rp.483.000,-nett / bed (Including breakfast for 1 pax)
Information regarding additional breakfast and extra bed: 1) Additional Adult Breakfast Rp.188.000,- nett / adult, 2) Additional Child Breakfast Rp.94.000,-nett / child, 3) Extra bed Rp.483.000,-nett / bed (Including breakfast for 1 pax)
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Novus Giri Resort & Spa | 115 |
Number of floors in Novus Giri Resort & Spa | 2 |
Another facilities in Novus Giri Resort & Spa | A la carte breakfast, A la carte dinner, A la carte lunch, Buffet breakfast, Dining area |
Frequently asked question in Novus Giri Resort & Spa
What are available facilities at Novus Giri Resort & Spa?
There are top facilites at Novus Giri Resort & Spa such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novus Giri Resort & Spa?
The standard check-in time at Novus Giri Resort & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Novus Giri Resort & Spa provide breakfast?
Yes, Novus Giri Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Novus Giri Resort & Spa?
Novus Giri Resort & Spa is a 5.0-star hotel.
How many floors does Novus Giri Resort & Spa have?
Novus Giri Resort & Spa has 2 floors.
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More Reviews from Other Guests in Novus Giri Resort & Spa
Overall Ratings & Reviews Novus Giri Resort & Spa
Traveloka (3.466)
Other sources (91)
8,6
Very Good
From 3.466 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,8
Meal
8,4
Location
8,7
Service and Facilites
8,9
People often mention about Novus Giri Resort & Spa
All
Bedroom (111)
Staff Friendliness (106)
Ambiance (106)
Room Space (105)
Family Friendly (101)
Hotel Area (101)
Bathroom (97)
Taste (84)
Surroundings (71)
Activity Option (68)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Novus Giri Resort & Spa
Number of reviews per page
20
40
Customer reviews
G***a
Transit
10,0
/10
Reviewed 2 week(s) ago
Great place to stay and unwind
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear G***a,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day!
Warmest regards,
Novus Giri Resort & Spa
Verified Traveler
Staycation
8,5
/10
Reviewed 3 week(s) ago
First time staying here. Booked a room with a garden view and balcony. The room was spacious and comfy. Ordered in-room dining and its taste suits my palate. The staff are also friendly.
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear G***t,
Thanks for leaving us such a good review. We are thrilled that you loved staying with us. Our staff are happy to read what you wrote. We put guest experience and satisfaction as our top priority, and your review recognizes the hard work we put in every day. We hope to see you again soon!
Warmest regards,
Novus Giri Resort & Spa
ANDREA A. W.
Staycation
9,4
/10
Reviewed 3 week(s) ago
This is our 6th stay in Novus Giri Puncak. Clean Room. Great service from all staff members. Great location near Cipanas area.
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Andrea A. W., Thank you for your wonderful review. We are glad you enjoyed your stay. Our staff would love to read what you have to say. We prioritize guest experience and satisfaction, and your review is a testament to the dedication we put in every day. We hope to welcome you back soon! Best regards, Novus Giri Resort & Spa
See original
G***t
Staycation
9,4
/10
Reviewed 4 week(s) ago
The hotel is very beautiful and at one with nature. I stayed in the Deluxe Valley room, the room was spacious, clean, and had a small dining table, bathtub, sofa, and balcony (with one table and two chairs). Overall, our family was very happy and comfortable staying here because it was close to restaurants, cafes, and factory outlets. Things that need to be improved are the cleanliness of the swimming pool and the variety of breakfast menus. 🥰🙏
Read More
See original
+3
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear G*t, Thank you for choosing to stay at Novus Giri Resort & Spa during your visit to Puncak. We are delighted to receive such a positive review and compliments about our wonderful rooms. Your comments on the cleanliness of the pool and the variety of breakfast menu are highly valuable to us and have inspired our team to continue striving to provide the highest level of service and excellence. We look forward to welcoming you back in the future to ensure that your next visit is a truly wonderful experience. Best regards, Novus Giri Resort & Spa
See original
Verified Traveler
Staycation
10,0
/10
Reviewed 5 week(s) ago
- Very nice hotel (Staffs are very friendly & Food are great)
- Good ambience (Garden and Mountain view)
- Nice facility (especially for kids - Mini golf, Playground, Horse riding, Rabbit village)
- Warm pool kids is great (but there is some people who smoke in public area, especially near kids.. I think it's not good) Need regulation from Hotel about this
Read More
1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear Guest,
Thank you for choosing to stay at Novus Giri Resort & Spa. We appreciate your positive review and kind words about our facilities and service. However, we apologize for any inconvenience you experienced due to some people who smoke in public area.
Your feedback is invaluable to us, and we will promptly address these issues to improve our facilities, ensuring a more perfect experience for our guests.
Once again, thank you for your review, and we hope to have the opportunity to provide a better experience for you in the future.
Warmest regards,
Novus Giri Resort & Spa
ID
Irma D. H.
9,7
/10
Reviewed 5 week(s) ago
First time staying at Novus Giri, everything was satisfactory, service, cleanliness, and I will stay here again.
See original
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Irma D. H., Thank you for your wonderful review. We are so glad you enjoyed your stay with us. Our staff would love to read what you have to say. We prioritize guest experience and satisfaction, and your review is a testament to the dedication we put in every day. We hope to welcome you back soon! Best regards, Novus Giri Resort & Spa
See original
as
annisa s.
Leisure
10,0
/10
Reviewed 5 week(s) ago
Absolutely amazing.
The room was beautiful and clean.
The service was excellent.
All the staff and receptionists were friendly and very helpful.
See original
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Annisa S., Thank you for your wonderful review. We are glad you enjoyed your stay. Our staff enjoyed reading your comments. We value guest experience and satisfaction, and your review is a testament to the dedication we put into this every day. We hope to welcome you back soon! Best regards, Novus Giri Resort & Spa
See original
V***i
Staycation
6,8
/10
Reviewed 6 week(s) ago
Where the more expensive rooms have more complete facilities, but not for this hotel.. suites and above, even those with jacuzzis are also shabby, no smart TV.. it would be better if there were no smart TV but there were lots of channel choices.. this one is just a dud.. so I downgraded so there would be entertainment in the room, like Netflix.. breakfast was also a mess
Read More
See original
1 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Ms. V *, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during your stay at Novas Jeeva Resort & Spa. We are constantly reviewing our service levels to improve. We listen to all feedback to improve our services. We look forward to welcoming you back again soon. Best regards, Novas Jeeva Villa Resort & Spa
See original
L***i
Staycation
9,7
/10
Reviewed 7 week(s) ago
comfortable, friendly for children and families
See original
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear L*i, Thank you for your kind review. We are all glad you enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you return! Have a wonderful day! Best regards, Novus Giri Resort & Spa.
See original
JJ
Jevon J. M.
Staycation
9,7
/10
Reviewed 7 week(s) ago
Everythings good, besides the hot water which not that hot for bath tub at night. Having a shower with that water temperature in locations like puncak is really cold.
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear Jevon J. M.,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa.
However, we apologize for any inconvenience you experienced due to the hot water which not that hot options that did not meet your expectations.
Your feedback is invaluable to us, and we will promptly address these issues to improve our facilities and food quality, ensuring a more perfect experience for our guests.
Once again, thank you for your review, and we hope that you will give us another chance to provide you with a better experience in the future.
Warmest regards,
Novus Giri Resort & Spa
IN
Intan N.
Leisure
9,1
/10
Reviewed 8 week(s) ago
The hotel's atmosphere is comfortable, and the staff are friendly and very helpful when needed. I stayed with my family and everyone was happy. The room was spacious and fragrant. I'm always satisfied with my stay here.
See original
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear Intan N., Thank you for leaving us a great review. We're glad you enjoyed your stay with us. Our staff enjoyed reading what you wrote. We prioritize guest experience and satisfaction, and your review is a testament to the hard work we put in every day. We look forward to seeing you again soon! Best regards, Novus Giri Resort & Spa.
See original
AA
Asesanti A.
Leisure
10,0
/10
Reviewed 8 week(s) ago
Great resort and we are comfortable while staying in Novus hotel & resort 👍
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear Asesanti A.,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day!
Warmest regards,
Novus Giri Resort & Spa
AA
Asesanti A.
Leisure
10,0
/10
Reviewed 8 week(s) ago
Great resort and make us comfort while staying at Novus Hotel 👍👍👍
1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Asesanti A.,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day!
Warmest regards,
Novus Giri Resort & Spa
AA
Asesanti A.
Leisure
10,0
/10
Reviewed 9 week(s) ago
Good resort for family because it makes us comfortable while staying in Novus Resort. All public areas like the swimming pool, restaurant, and rabbit park for kids are clean 👍
1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Asesanti A.,
Thanks for leaving us such a good review. We are thrilled that you loved staying with us. Our staff are happy to read what you wrote. We put guest experience and satisfaction as our top priority, and your review recognizes the hard work we put in every day. We hope to see you again soon!
Salam hangat,
Novus Giri Resort & Spa
L***a
Staycation
10,0
/10
Reviewed 9 week(s) ago
The room was very comfortable and it has a very good ambiance, very serene and relaxing at the same time. The staff was very friendly and helpful as well.
+2
2 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear L***a,
Thanks for leaving us such a wonderful review. We are thrilled that you loved staying with us. Our staff are happy to read what you wrote. We put guest experience and satisfaction as our top priority, and your review recognizes the hard work we put in every day. We hope to see you again soon!
Warmest regards,
Novus Giri Resort & Spa
yp
yoga p. w.
Staycation
10,0
/10
Reviewed 9 week(s) ago
Stayed overnight on a weekday and was very satisfied with the ambiance, friendly staff, facilities, etc.
The place is very clean, cool, and green.
My request was handled well and promptly. The staff here are always smiling, always greeting, and helpful. Excellent.
Novus Giri is one of the best hotels in Puncak.
Thank you also for the souvenir snack box of cookies. My son really liked it.
Read More
See original
+4
1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Yoga P.W., Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay with us. Our team loved reading what you wrote. We prioritize guest experience and satisfaction, and your review is a testament to the hard work we put in every day. We look forward to seeing you again soon! Best regards, Novus Giri Resort & Spa.
See original
A
Alfin
Staycation
8,5
/10
Reviewed 12 week(s) ago
Weekend well spent at Novus✨ Always been our fave, this our first tried with their new concept! It was the perfect spot for our weekend escape — relaxing, comfortable, and exactly what we needed for a short getaway.
+2
2 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Alfin,
Thanks for leaving us such a wonderful review. We are thrilled that you loved staying with us. Our staff are happy to read what you wrote. We put guest experience and satisfaction as our top priority, and your review recognizes the hard work we put in every day. We hope to see you again soon!
Warmest regards,
Novus Giri Resort & Spa
DV
Diella V. D.
Staycation
9,1
/10
Reviewed 12 week(s) ago
The service is very satisfying, the staff is friendly, the facilities are complete, the rooms and surroundings are very natural. It's suitable and comfortable for families.
See original
+5
1 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Diella V.D., Thank you for leaving us a great review. We're glad you enjoyed your stay with us. Our staff enjoyed reading what you wrote. We prioritize guest experience and satisfaction, and your review is a testament to the hard work we put in every day. We look forward to seeing you again soon! Best regards, Novus Giri Resort & Spa.
See original
MW
Mia W.
Staycation
10,0
/10
Reviewed 12 week(s) ago
Cool Novus, recharging the body, refreshing the mind
See original
2 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Mia W, Thank you for your kind review. We are all glad you enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you return! Have a wonderful day! Best regards, Novus Giri Resort & Spa.
See original
SD
Seysha D.
10,0
/10
Reviewed 13 week(s) ago
Everything in here is amazing. The staff is very helpful, the ambiance is super peaceful, the room is spacious and comfortable, the pool is 10/10. I must say this is one of the best hotels I’ve ever stayed in. Definitely coming back soon!
1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Seysha D,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day!
Warmest regards,
Novus Giri Resort & Spa
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Novus Giri Resort & Spa
Traveloka (3.466)
Other sources (91)
8,6
Very Good
From 3.466 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,8
Meal
8,4
Location
8,7
Service and Facilites
8,9
People often mention about Novus Giri Resort & Spa
All
Bedroom (111)
Staff Friendliness (106)
Ambiance (106)
Room Space (105)
Family Friendly (101)
Hotel Area (101)
Bathroom (97)
Taste (84)
Surroundings (71)
Activity Option (68)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Novus Giri Resort & Spa
Number of reviews per page
20
40
Customer reviews
G***a
Transit
10,0
/10
Reviewed 2 week(s) ago
Great place to stay and unwind
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear G***a,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day!
Warmest regards,
Novus Giri Resort & Spa
Verified Traveler
Staycation
8,5
/10
Reviewed 3 week(s) ago
First time staying here. Booked a room with a garden view and balcony. The room was spacious and comfy. Ordered in-room dining and its taste suits my palate. The staff are also friendly.
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear G***t,
Thanks for leaving us such a good review. We are thrilled that you loved staying with us. Our staff are happy to read what you wrote. We put guest experience and satisfaction as our top priority, and your review recognizes the hard work we put in every day. We hope to see you again soon!
Warmest regards,
Novus Giri Resort & Spa
ANDREA A. W.
Staycation
9,4
/10
Reviewed 3 week(s) ago
This is our 6th stay in Novus Giri Puncak. Clean Room. Great service from all staff members. Great location near Cipanas area.
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Andrea A. W., Thank you for your wonderful review. We are glad you enjoyed your stay. Our staff would love to read what you have to say. We prioritize guest experience and satisfaction, and your review is a testament to the dedication we put in every day. We hope to welcome you back soon! Best regards, Novus Giri Resort & Spa
See original
G***t
Staycation
9,4
/10
Reviewed 4 week(s) ago
The hotel is very beautiful and at one with nature. I stayed in the Deluxe Valley room, the room was spacious, clean, and had a small dining table, bathtub, sofa, and balcony (with one table and two chairs). Overall, our family was very happy and comfortable staying here because it was close to restaurants, cafes, and factory outlets. Things that need to be improved are the cleanliness of the swimming pool and the variety of breakfast menus. 🥰🙏
Read More
See original
+3
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear G*t, Thank you for choosing to stay at Novus Giri Resort & Spa during your visit to Puncak. We are delighted to receive such a positive review and compliments about our wonderful rooms. Your comments on the cleanliness of the pool and the variety of breakfast menu are highly valuable to us and have inspired our team to continue striving to provide the highest level of service and excellence. We look forward to welcoming you back in the future to ensure that your next visit is a truly wonderful experience. Best regards, Novus Giri Resort & Spa
See original
Verified Traveler
Staycation
10,0
/10
Reviewed 5 week(s) ago
- Very nice hotel (Staffs are very friendly & Food are great)
- Good ambience (Garden and Mountain view)
- Nice facility (especially for kids - Mini golf, Playground, Horse riding, Rabbit village)
- Warm pool kids is great (but there is some people who smoke in public area, especially near kids.. I think it's not good) Need regulation from Hotel about this
Read More
1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear Guest,
Thank you for choosing to stay at Novus Giri Resort & Spa. We appreciate your positive review and kind words about our facilities and service. However, we apologize for any inconvenience you experienced due to some people who smoke in public area.
Your feedback is invaluable to us, and we will promptly address these issues to improve our facilities, ensuring a more perfect experience for our guests.
Once again, thank you for your review, and we hope to have the opportunity to provide a better experience for you in the future.
Warmest regards,
Novus Giri Resort & Spa
ID
Irma D. H.
9,7
/10
Reviewed 5 week(s) ago
First time staying at Novus Giri, everything was satisfactory, service, cleanliness, and I will stay here again.
See original
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Irma D. H., Thank you for your wonderful review. We are so glad you enjoyed your stay with us. Our staff would love to read what you have to say. We prioritize guest experience and satisfaction, and your review is a testament to the dedication we put in every day. We hope to welcome you back soon! Best regards, Novus Giri Resort & Spa
See original
as
annisa s.
Leisure
10,0
/10
Reviewed 5 week(s) ago
Absolutely amazing.
The room was beautiful and clean.
The service was excellent.
All the staff and receptionists were friendly and very helpful.
See original
Find this review helpful?
Accommodation's Reply
24 Oct 2025
Dear Annisa S., Thank you for your wonderful review. We are glad you enjoyed your stay. Our staff enjoyed reading your comments. We value guest experience and satisfaction, and your review is a testament to the dedication we put into this every day. We hope to welcome you back soon! Best regards, Novus Giri Resort & Spa
See original
V***i
Staycation
6,8
/10
Reviewed 6 week(s) ago
Where the more expensive rooms have more complete facilities, but not for this hotel.. suites and above, even those with jacuzzis are also shabby, no smart TV.. it would be better if there were no smart TV but there were lots of channel choices.. this one is just a dud.. so I downgraded so there would be entertainment in the room, like Netflix.. breakfast was also a mess
Read More
See original
1 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Ms. V *, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during your stay at Novas Jeeva Resort & Spa. We are constantly reviewing our service levels to improve. We listen to all feedback to improve our services. We look forward to welcoming you back again soon. Best regards, Novas Jeeva Villa Resort & Spa
See original
L***i
Staycation
9,7
/10
Reviewed 7 week(s) ago
comfortable, friendly for children and families
See original
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear L*i, Thank you for your kind review. We are all glad you enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you return! Have a wonderful day! Best regards, Novus Giri Resort & Spa.
See original
JJ
Jevon J. M.
Staycation
9,7
/10
Reviewed 7 week(s) ago
Everythings good, besides the hot water which not that hot for bath tub at night. Having a shower with that water temperature in locations like puncak is really cold.
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Accommodation's Reply
30 Sep 2025
Dear Jevon J. M.,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa.
However, we apologize for any inconvenience you experienced due to the hot water which not that hot options that did not meet your expectations.
Your feedback is invaluable to us, and we will promptly address these issues to improve our facilities and food quality, ensuring a more perfect experience for our guests.
Once again, thank you for your review, and we hope that you will give us another chance to provide you with a better experience in the future.
Warmest regards,
Novus Giri Resort & Spa
IN
Intan N.
Leisure
9,1
/10
Reviewed 8 week(s) ago
The hotel's atmosphere is comfortable, and the staff are friendly and very helpful when needed. I stayed with my family and everyone was happy. The room was spacious and fragrant. I'm always satisfied with my stay here.
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Accommodation's Reply
30 Sep 2025
Dear Intan N., Thank you for leaving us a great review. We're glad you enjoyed your stay with us. Our staff enjoyed reading what you wrote. We prioritize guest experience and satisfaction, and your review is a testament to the hard work we put in every day. We look forward to seeing you again soon! Best regards, Novus Giri Resort & Spa.
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AA
Asesanti A.
Leisure
10,0
/10
Reviewed 8 week(s) ago
Great resort and we are comfortable while staying in Novus hotel & resort 👍
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Accommodation's Reply
30 Sep 2025
Dear Asesanti A.,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day!
Warmest regards,
Novus Giri Resort & Spa
AA
Asesanti A.
Leisure
10,0
/10
Reviewed 8 week(s) ago
Great resort and make us comfort while staying at Novus Hotel 👍👍👍
1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Asesanti A.,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day!
Warmest regards,
Novus Giri Resort & Spa
AA
Asesanti A.
Leisure
10,0
/10
Reviewed 9 week(s) ago
Good resort for family because it makes us comfortable while staying in Novus Resort. All public areas like the swimming pool, restaurant, and rabbit park for kids are clean 👍
1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Asesanti A.,
Thanks for leaving us such a good review. We are thrilled that you loved staying with us. Our staff are happy to read what you wrote. We put guest experience and satisfaction as our top priority, and your review recognizes the hard work we put in every day. We hope to see you again soon!
Salam hangat,
Novus Giri Resort & Spa
L***a
Staycation
10,0
/10
Reviewed 9 week(s) ago
The room was very comfortable and it has a very good ambiance, very serene and relaxing at the same time. The staff was very friendly and helpful as well.
+2
2 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear L***a,
Thanks for leaving us such a wonderful review. We are thrilled that you loved staying with us. Our staff are happy to read what you wrote. We put guest experience and satisfaction as our top priority, and your review recognizes the hard work we put in every day. We hope to see you again soon!
Warmest regards,
Novus Giri Resort & Spa
yp
yoga p. w.
Staycation
10,0
/10
Reviewed 9 week(s) ago
Stayed overnight on a weekday and was very satisfied with the ambiance, friendly staff, facilities, etc.
The place is very clean, cool, and green.
My request was handled well and promptly. The staff here are always smiling, always greeting, and helpful. Excellent.
Novus Giri is one of the best hotels in Puncak.
Thank you also for the souvenir snack box of cookies. My son really liked it.
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+4
1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Yoga P.W., Thank you for leaving us such a wonderful review. We're glad you enjoyed your stay with us. Our team loved reading what you wrote. We prioritize guest experience and satisfaction, and your review is a testament to the hard work we put in every day. We look forward to seeing you again soon! Best regards, Novus Giri Resort & Spa.
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A
Alfin
Staycation
8,5
/10
Reviewed 12 week(s) ago
Weekend well spent at Novus✨ Always been our fave, this our first tried with their new concept! It was the perfect spot for our weekend escape — relaxing, comfortable, and exactly what we needed for a short getaway.
+2
2 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Alfin,
Thanks for leaving us such a wonderful review. We are thrilled that you loved staying with us. Our staff are happy to read what you wrote. We put guest experience and satisfaction as our top priority, and your review recognizes the hard work we put in every day. We hope to see you again soon!
Warmest regards,
Novus Giri Resort & Spa
DV
Diella V. D.
Staycation
9,1
/10
Reviewed 12 week(s) ago
The service is very satisfying, the staff is friendly, the facilities are complete, the rooms and surroundings are very natural. It's suitable and comfortable for families.
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+5
1 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Diella V.D., Thank you for leaving us a great review. We're glad you enjoyed your stay with us. Our staff enjoyed reading what you wrote. We prioritize guest experience and satisfaction, and your review is a testament to the hard work we put in every day. We look forward to seeing you again soon! Best regards, Novus Giri Resort & Spa.
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MW
Mia W.
Staycation
10,0
/10
Reviewed 12 week(s) ago
Cool Novus, recharging the body, refreshing the mind
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2 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Mia W, Thank you for your kind review. We are all glad you enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you return! Have a wonderful day! Best regards, Novus Giri Resort & Spa.
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SD
Seysha D.
10,0
/10
Reviewed 13 week(s) ago
Everything in here is amazing. The staff is very helpful, the ambiance is super peaceful, the room is spacious and comfortable, the pool is 10/10. I must say this is one of the best hotels I’ve ever stayed in. Definitely coming back soon!
1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Seysha D,
Thank you for your kind review. We are all delighted that you have enjoyed your visit to Novus Giri Resort & Spa. We look forward to serving you again when you come back! Have a great rest of your day!
Warmest regards,
Novus Giri Resort & Spa
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