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Oak Tree Urban Hotel Jakarta
Hotels
Preferred Partner Plus
7,9
/10
Pleasant
4.783 reviews
What Guests Say About Their Stay
Accessibility (69)
Distance To City Center (64)
Surroundings (64)
Staff Friendliness (61)
Lismawati
9,1
/ 10
Affordable price, clean room and good service
Adha Putra
9,7
/ 10
Well, it's exquisite to stay here. I'd love the room and the services here.
Iqbal B. H.
10,0
/ 10
Good service and good location
edi r.
10,0
/ 10
Great service, good food, strategic locations
In the Area
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Sampit Street V Number 3, Blok M, Kebayoran Baru, South Jakarta, INDONESIA, Blok M, Kebayoran Baru, Jakarta, Indonesia, 12180
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Oak Tree Urban Hotel Jakarta
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What's around Oak Tree Urban Hotel Jakarta
Sampit Street V Number 3, Blok M, Kebayoran Baru, South Jakarta, INDONESIA, Blok M, Kebayoran Baru, Jakarta, Indonesia, 12180
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Discover More About Oak Tree Urban Hotel Jakarta
note: hotel was previously named Oak Tree Urban Jakarta
Location
Oak Tree Urban Hotel Jakarta is located in area / city Mahakam.
About Oak Tree Urban Hotel Jakarta
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Oak Tree Urban Hotel Jakarta provides a pleasant accommodation for your stay.
From business event to corporate gathering, Oak Tree Urban Hotel Jakarta provides complete services and facilities that you and your colleagues need.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Oak Tree Urban Hotel Jakarta.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Oak Tree Urban Hotel Jakarta exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
With all facilities offered, Oak Tree Urban Hotel Jakarta is the right place to stay.
All facilities in Oak Tree Urban Hotel Jakarta
Functional Hall
Lobby
CleanAccommodation
Exterior
Bedroom
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Room service
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
General
- AC
- Non-smoking room
- Smoking area
Business Facilities
- Conference room
- Meeting facilities
- Projector
Nearby Facilities
- ATM/Banking
- Beauty salon
- Supermarket
Things to Do
- Massage
- Spa
Connectivity
- Free WiFi
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Oak Tree Urban Hotel Jakarta
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 11:30
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
Check-in time starts at 2 PM or 14.00 (WIB) till 6 PM or 18.00 (WIB). Check-in after those specific time need a guaranteed booking. The latest check-out time is 11.30 AM.
You may be required to present valid government-issued identification at check-in and a credit card or cash to cover deposits and incidentals. Special requests may depend on the hotel's availability at check-in and may cost an extra fee. Special request availability is not guaranteed. The hotel may charge you an additional fee for each different person after the reserved room's maximum capacity.
You may be required to present valid government-issued identification at check-in and a credit card or cash to cover deposits and incidentals. Special requests may depend on the hotel's availability at check-in and may cost an extra fee. Special request availability is not guaranteed. The hotel may charge you an additional fee for each different person after the reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 11:30 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Oak Tree Urban Hotel Jakarta | 77 |
Number of floors in Oak Tree Urban Hotel Jakarta | 5 |
Another facilities in Oak Tree Urban Hotel Jakarta | Coffee shop, 24-hour room service, Breakfast restaurant, Room service, WiFi in public area |
Frequently asked question in Oak Tree Urban Hotel Jakarta
What are available facilities at Oak Tree Urban Hotel Jakarta?
There are top facilites at Oak Tree Urban Hotel Jakarta such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Oak Tree Urban Hotel Jakarta?
The standard check-in time at Oak Tree Urban Hotel Jakarta is starting from From 14:00 while the latest check-out time is at Before 11:30
Does Oak Tree Urban Hotel Jakarta provide breakfast?
Yes, Oak Tree Urban Hotel Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Oak Tree Urban Hotel Jakarta?
Oak Tree Urban Hotel Jakarta is a 3.0-star hotel.
How many floors does Oak Tree Urban Hotel Jakarta have?
Oak Tree Urban Hotel Jakarta has 5 floors.
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More Reviews from Other Guests in Oak Tree Urban Hotel Jakarta
Traveloka (4.731)
Other sources (52)
7,9
Pleasant
From 4.731 reviews
Provided by travelers on
Cleanliness
7,7
Room Comfort
7,7
Meal
7,6
Location
8,3
Service and Facilites
7,8
People often mention about Oak Tree Urban Hotel Jakarta
All
Accessibility (64)
Bathroom (63)
Surroundings (61)
Ambiance (57)
Bedroom (55)
Staff Friendliness (51)
Distance to City Center (50)
Taste (36)
Room Space (35)
Hotel Area (33)
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Traveler Reviews Oak Tree Urban Hotel Jakarta
Number of reviews per page
20
40
Customer reviews
EH
Erry H.
Transit
8,3
/10
Reviewed 1 week(s) ago
The hotel's location is strategic, but the rooms aren't well-maintained, and neither are the bathrooms. The service and amenities are okay, though... it's also worth the price... thank you.
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Mr. Erry H.,
Thank you for sharing your feedback. We appreciate your compliments on our strategic location and prompt service. We also take note of your comments regarding the room and bathroom conditions and will work to improve them.
We hope to provide you with an even better experience on your next stay.
Best regards,
Central Reservation Agent
R***i
8,5
/10
Reviewed 2 week(s) ago
I got a small room and there weren't any towels, so I had to ask for them.
Otherwise, it's okay for just sleeping, even though the outside is really nice.
As long as you can sleep comfortably, it's just fun, hehe
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Accommodation's Reply
10 Sep 2025
Dear Mr./Ms. R***i,
Thank you for your recent stay and for sharing your feedback.
We’re glad to hear you had a comfortable sleep and overall enjoyable experience. We apologize for the inconvenience regarding the room size and missing towel — this will be addressed with our housekeeping team for better preparation moving forward.
We appreciate your input and look forward to welcoming you again.
Warm regards,
Central Reservation Agent
S***i
5,8
/10
Reviewed 2 week(s) ago
No hotel slippers, ordered a double bed but ended up with twin beds combined, dirty sheets, lots of cockroaches in the room. Prices above 500 rupiah are inferior to those priced at 300 thousand rupiah.
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Mr./Ms. S***i,
Thank you for staying with us and for taking the time to share your feedback.
We sincerely apologize for the inconvenience you experienced regarding room setup, cleanliness, and amenities. Your comments are very valuable to us and have been forwarded to the relevant departments for immediate follow-up and improvement.
We truly hope to have the opportunity to serve you better in the future.
Best regards,
Central Reservation Agent
V***y
Business
8,5
/10
Reviewed 2 week(s) ago
Nice place, comfortable, and affordable price
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3 people find it helpful
Accommodation's Reply
05 Sep 2025
Dear Mr./Ms. V***y,
Thank you for your positive review. We’re happy to hear that you found our hotel comfortable and affordable. We look forward to welcoming you again on your next business trip.
Best regards,
Central Reservation Agent
R***i
Leisure
9,4
/10
Reviewed 3 week(s) ago
The hotel is comfortable, next time I will come here again and want to try the one with a jacuzzi.
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Mr./Ms. R***i,
Thank you for your positive review and for choosing our hotel for your leisure stay.
We’re delighted to hear that you found the hotel comfortable and enjoyable. We’ll be happy to welcome you back soon—hopefully for a relaxing experience in our Jacuzzi room as planned.
Warm regards,
Central Reservation Agent
B***s
Staycation
6,5
/10
Reviewed 3 week(s) ago
The AC is noisy, the water jet can't be used, the TV can't be used, the room phone can't be used
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Mr/Ms. B***s,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the room facilities, including the air conditioner, water jet, TV, and telephone.
Your comments have been noted and shared with the relevant departments for immediate follow-up and improvement.
We truly appreciate your input and hope to provide you with a better stay in the future.
Warm regards,
Central Reservation Agent
D***r
Business
8,2
/10
Reviewed 3 week(s) ago
try to improve the cleanliness of the room, there are cockroaches.
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Accommodation's Reply
03 Sep 2025
Dear Mr./Ms. D***r,
Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused by the cleanliness issue in your room. The presence of cockroaches is certainly not up to our standards, and we have taken immediate action with our housekeeping and pest control teams to ensure this does not happen again.
We appreciate your input and hope to welcome you back with a better experience in the future.
Warm regards,
Central Reservation Agent
R***i
10,0
/10
Reviewed 3 week(s) ago
Close to everywhere, makes it easy for my business trips
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Accommodation's Reply
03 Sep 2025
Dear Mr./Ms. R***i,
Thank you for your excellent rating and kind feedback. We’re glad to hear that our location supported your business trip and made your travel more convenient.
We look forward to welcoming you again on your next visit.
Warm regards,
Central Reservation Agent
HS
Hadi S.
Business
8,8
/10
Reviewed 3 week(s) ago
The hotel is strategically located and the rooms are comfortable. The internet connection is slow, and the TV channels are also off.
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Accommodation's Reply
03 Sep 2025
Dear Mr. Hadi S.,
Thank you for your positive feedback regarding our strategic location and comfortable room. We apologize for the slow internet connection and TV issues you experienced during your stay.
Your comments have been forwarded to our technical team for immediate improvement. We appreciate your understanding and hope to serve you better next time.
Best regards,
Central Reservation Agent
A***a
Staycation
8,5
/10
Reviewed 3 week(s) ago
Nice, clean place, fast service too.
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Accommodation's Reply
02 Sep 2025
Dear Ms. A***a,
Thank you for your kind review. We’re delighted to hear that you found the hotel clean and the service prompt. Your satisfaction is our priority.
We look forward to welcoming you again on your next stay.
Best regards,
Central Reservation Agent
M***a
9,1
/10
Reviewed 5 week(s) ago
Unfortunately, this hotel doesn't list NO SMOKING rooms on the Traveloka app... so when we had already booked a smoking room, we were disappointed to find that there were no smoking rooms available...
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6 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest
Thank you for sharing your experience with us. We truly apologize for the inconvenience regarding the smoking room availability. Your feedback is very valuable, and we will coordinate with our online partner to ensure clearer information is displayed, so that similar situations can be avoided in the future. We appreciate your understanding, and we hope to welcome you again with a better experience.
Warm regards,
Angga Ramadhan
Hotel Manager
aw
achen w.
6,5
/10
Reviewed 5 week(s) ago
The room has lots of cockroaches, the water smells a bit, there's yellow in it.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Valued Guest,
We sincerely apologize for the unpleasant experience you encountered regarding cleanliness and water condition. Your feedback has been shared with our housekeeping and engineering teams for immediate improvement. Thank you for bringing this to our attention.
Best regards,
Angga Ramadhan
Hotel Manager
O***o
Business
7,9
/10
Reviewed 5 week(s) ago
As soon as I entered the room, I was greeted by baby cockroaches crawling on the wall out from between the TVs, the bathroom sliding door was broken and difficult to move, the bathroom wall was made of transparent glass which was not suitable for staying with colleagues, and what was annoying was that there were mites in the bed because the next day the skin on the back of my head became itchy and itchy from mites or bed bugs. Plus the TV couldn't be used, I had to log in to the internet and there was no local TV, and to log in to the smart TV I had to report to the receptionist first. The room was old-fashioned, typical of an old hotel. There were no facilities. Apart from the bed, the TV on the wall couldn't be used, and the bathroom. There was nothing else.
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4 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Valued Guest,
Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the cleanliness, room facilities, and comfort. Please rest assured that your comments have been shared with our housekeeping and maintenance teams for immediate follow-up, as we are committed to improving our service and facilities.
We truly appreciate your input, as it helps us to provide a better experience for all our guests. I do hope we will have the chance to welcome you back in the future with a much improved stay.
Warm regards,
Angga Ramadhan
Hotel Manager
k***i
Transit
5,3
/10
Reviewed 6 week(s) ago
I was given the worst room, even though I booked a fairly expensive room.
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Guest,
Thank you for sharing your experience. I’m sorry you felt the room didn’t meet your expectations, especially given the price. We’ll review this and do our best to improve. Please give us another chance to make it right.
Best regards,
Angga Ramadhan
Hotel Manager
R***i
Leisure
8,1
/10
Reviewed 6 week(s) ago
Blankets, sheets and pillowcases are dirty, please check them again before accepting new guests because for me personally, who is allergic to dust, it will be very dangerous if an allergic reaction occurs due to dust/bed mites, thanks🙏🏻
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Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. R***i,
Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused regarding the cleanliness of the bedding. Your input is very important to us, and we have addressed this with our housekeeping team to ensure a more thorough inspection is conducted before each guest's arrival—especially for guests with specific sensitivities.
We appreciate your understanding and hope to welcome you back with a better experience.
Warm regards,
Central Reservation Agent
R***a
Leisure
9,6
/10
Reviewed 6 week(s) ago
The location is strategic, very close to everything, and there are lots of food around the hotel. The service at the front desk is also very good, and you can request a daily room cleaning.
However, the room cleanliness is lacking; there was a small cockroach in the room. Perhaps the cleanliness could be improved.
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Accommodation's Reply
14 Aug 2025
Dear Guest
Thank you for your kind feedback and for choosing to stay with us! We’re sorry for the inconvenience regarding the cleanliness and will improve immediately. We hope to welcome you back soon for a better experience.
Best regards,
Angga Ramadhan
Hotel Manager
L***o
Staycation
6,8
/10
Reviewed 7 week(s) ago
Room is facilitated with smart tv, but require to manually login to wifi every time the tv powered on. Cleanliness of carpet and jacuzzi also need to be improved. Overall, it is a decent price for room with private jacuzzi.
1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear Mr. L***o,
Thank you for your review and feedback. We appreciate your comments regarding the smart TV’s Wi-Fi login and will work on improving this for a smoother experience. We also take note of your concerns about the cleanliness of the carpet and jacuzzi and will address these areas promptly.
We are glad you found the room and price decent and hope to welcome you back for an even better stay.
Best regards,
Central Reservation Agent
S***i
Business
10,0
/10
Reviewed 8 week(s) ago
Quiet, comfortable for working, close to everywhere.
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear S***i,
Thank you for your perfect rating and kind feedback. We’re glad to hear that you had a comfortable and convenient stay for your business trip. We look forward to welcoming you again soon.
Best regards,
Dewi Wulandari
Hotel Manager
I***N
9,7
/10
Reviewed 8 week(s) ago
The jacuzzi is really great for 2 people, it's also spacious to have sex there, plus there's a foam maker in abundance, the parking lot is small, the food is pretty good... strategic location,
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2 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Mr./Ms. I***N,
Thank you for your positive review. We're glad you enjoyed the jacuzzi and found the room comfortable. We appreciate your feedback regarding the parking and will continue improving our services for an even better experience.
Best regards,
Central Reservation Agent
T***a
8,8
/10
Reviewed 8 week(s) ago
If you're looking for an indoor bathroom, it's really good, you can also watch Netflix while doing it.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear T***a,
Thank you for your great review. We're happy to hear you enjoyed the indoor bathroom and had a relaxing time watching Netflix. Looking forward to welcoming you back soon.
Best regards,
Dewi Wulandari
Hotel Manager
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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