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PALM PARK Hotel Surabaya
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PALM PARK Hotel Surabaya
Hotels
Preferred Partner Plus
All-star Accommodation
8,5
/10
Very Good
961 reviews
What Guests Say About Their Stay
Staff Friendliness (26)
Bedroom (23)
Ambiance (19)
Bathroom (19)
Z***Y
10,0
/ 10
Very good, good service, strategic hotel and highly recommended.
W***a
9,4
/ 10
the hotel staff is very friendly and helpful.
RAHMAT A. S.
10,0
/ 10
Friendly staff, good service and complete billiard table, children's playground.
In the Area
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Jl. Kapas Krampung No.45 Simokerto, Ampel, Surabaya, Jawa Timur, Indonesia, 60142
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in PALM PARK Hotel Surabaya
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Per room per night (excl. taxes & fees)
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What's around PALM PARK Hotel Surabaya
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Jl. Kapas Krampung No.45 Simokerto, Ampel, Surabaya, Jawa Timur, Indonesia, 60142
Discover More About PALM PARK Hotel Surabaya
note: hotel was previously named Palm Park Hotel Surabaya
Location
PALM PARK Hotel Surabaya is located in area / city Ampel.
About PALM PARK Hotel Surabaya
PALM PARK Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, PALM PARK Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, PALM PARK Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, PALM PARK Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at PALM PARK Hotel Surabaya, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at PALM PARK Hotel Surabaya.
If you plan to have a long-term stay, staying at PALM PARK Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Are you a shopaholic? Staying at PALM PARK Hotel Surabaya will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, PALM PARK Hotel Surabaya is suitable for you who value privacy during your stay.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at PALM PARK Hotel Surabaya.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from PALM PARK Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
PALM PARK Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, PALM PARK Hotel Surabaya is the right place to stay.
All facilities in PALM PARK Hotel Surabaya
Entertainment Facility
Functional Hall
Common Space
Lobby
Exterior
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Recreation room
- Smoking area
Hotel Services
- Front desk
- 24-hour Receptionist
- Laundry service
- Luggage storage
- Wedding service
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
Nearby Facilities
- ATM/Banking
- Grocery
- Shops
- Supermarket
Business Facilities
- Computer station
- Conference room
- Meeting facilities
Connectivity
- Free WiFi
Accessibilty
- Wheelchair accessible
Sports and Recreations
- Handball
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in PALM PARK Hotel Surabaya
Important Note
Guests may need to show a negative COVID-19 test result (PCR/antigen swab) upon checking in at the accommodation. Please contact the hotel for further information prior to your arrival.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit
Deposit IDR 50,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at PALM PARK Hotel Surabaya | 101 |
Number of floors in PALM PARK Hotel Surabaya | 3 |
Another facilities in PALM PARK Hotel Surabaya | 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Frequently asked question in PALM PARK Hotel Surabaya
What are available facilities at PALM PARK Hotel Surabaya?
There are top facilites at PALM PARK Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PALM PARK Hotel Surabaya?
The standard check-in time at PALM PARK Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does PALM PARK Hotel Surabaya provide breakfast?
Yes, PALM PARK Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in PALM PARK Hotel Surabaya
Traveloka (954)
Other sources (7)
8,5
Very Good
From 954 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,7
Meal
8,4
Location
8,5
Service and Facilites
8,7
People often mention about PALM PARK Hotel Surabaya
All
Bedroom (27)
Ambiance (23)
Staff Friendliness (22)
Bathroom (20)
Hotel Area (20)
Distance to City Center (18)
Family Friendly (17)
Wifi (17)
Check-in/out Time (17)
Surroundings (16)
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Preferences
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Traveler Reviews PALM PARK Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Z***Y
Medical
10,0
/10
Reviewed 1 week(s) ago
Very good, good service, strategic hotel and highly recommended.
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G***y
Leisure
8,3
/10
Reviewed 2 week(s) ago
Sorry, during my stay here there were a few cleanliness issues, especially lots of small cockroaches... but the room was spacious and the staff was friendly.
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G***y
8,3
/10
Reviewed 2 week(s) ago
Hotel near market and mall but unfortunately there are lots of small cockroaches
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n***a
Leisure
8,6
/10
Reviewed 2 week(s) ago
The standard room is narrow and there are some small cockroaches, but the family room is spacious and clean... the breakfast menu is very varied with delicious taste... the location is a bit crowded because it is above the market, so the surroundings are a bit dirty. the location is close to the general hospital so there are many food vendors around the hotel
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Dewi P.
Staycation
8,5
/10
Reviewed 2 week(s) ago
When I entered there were small cockroaches, in the bathroom area and behind the entrance. Hopefully the cleanliness of the room can be improved.
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W***a
9,4
/10
Reviewed 2 week(s) ago
the hotel staff is very friendly and helpful.
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F***o
9,1
/10
Reviewed 2 week(s) ago
the photos and reality match. the room is very comfortable, very clean, complete, the water heater works well minus the hair dryer can't be used. many TV channels, the atmosphere is calm, fragrant throughout the room hallway and lobby, there is a children's and family play area, close to the mall. the minus is the parking is a bit of an effort because the building is combined with the mall building so the parking is also one with the mall. overall very satisfied staying here, very suitable for a staycation.
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n***a
Leisure
8,5
/10
Reviewed 2 week(s) ago
breakfast has a variety of menus and it tastes good... the standard room is not comfortable because there are lots of small cockroaches.
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Arie W.
Business
10,0
/10
Reviewed 3 week(s) ago
The room is clean, the sheets and towels are new. The AC is cold, spacious and comfortable. Suitable for business trips. Fun.
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M***a
9,7
/10
Reviewed 6 week(s) ago
Alhamdulillah, it's been very pleasant for two weeks on Fridays in a row that I stayed here, coincidentally I had an office assignment to accompany my husband, beyond expectations the room price is cheap and the facilities are complete, all the towels are clean, the room and bathroom are clean, there is a hairdryer, everything is complete, facilities for welcoming guests or wanting to relax outside the room, there is a billiard in the main lobby is also provided and there is also a children's play area, if you want to go to the mall, just go down from the 3rd floor, thank you Palm Park Hotel, hopefully it will maintain its comfort.
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1 people find it helpful
F
FAIDI
Business
7,5
/10
Reviewed 8 week(s) ago
The AC is leaking. Water is dripping quite heavily from the AC. In room 229.
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G***y
6,4
/10
Reviewed 8 week(s) ago
Strategic location. The facilities are also quite okay. It's just a shame that there are so many small cockroaches. I swear it's such a shame.
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1 people find it helpful
v***a
Staycation
8,5
/10
Reviewed 10 week(s) ago
The staff and service are helpful.
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2 people find it helpful
ANANG H.
9,7
/10
Reviewed 11 week(s) ago
It was a pleasure staying at this hotel. The standard of friendly service is okay, fast and the room is clean. Thank you.
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1 people find it helpful
G***t
Transit
5,3
/10
Reviewed 11 week(s) ago
Not really recommended, just come here once, search online in a hurry & don't have time to see the review. The location is far from the city, with the hotel map I was shocked, my children & family also immediately complained, the first impression was dirty, the hotel was built into one with a dirty & smelly market. Then using a car to go to the hotel is complicated, you have to go around to the top of the old building parking lot, dirty goods with motorbikes too. Requested non-smoking, given a smoking room that smelled of cigarettes, finally asked to move. The pillowcases and sheets were also shabby, never stay here again. Really regret it
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1 people find it helpful
ANANG H.
8,4
/10
Reviewed 12 week(s) ago
It was a great stay at this hotel, the staff was friendly. The facilities were good. It was clean and tidy even though it didn't smell very good. So far so good. Thank you.
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1 people find it helpful
MY
Maulana Y.
8,5
/10
Reviewed 13 week(s) ago
service is okay, staff is friendly, room 306 has cold AC, but there are a lot of small cockroaches, overall everything is okay
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1 people find it helpful
RS
Rochmad S. E.
9,4
/10
Reviewed 13 week(s) ago
It was good to have a rest in here.
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RS
Rochmad S. E.
9,4
/10
Reviewed 13 week(s) ago
It was good to have a rest in here.
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Y***i
Business
10,0
/10
Reviewed 16 week(s) ago
Good, clean, good service, lots of stalls under the hotel, great in general
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1 people find it helpful
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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