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Puteri Gunung Hotel
Hotels
8,4
/10
Very Good
2.311 reviews
What Guests Say About Their Stay
Staff Friendliness (55)
Variety (51)
Surroundings (47)
Room Space (46)
Ratih K. H.
8,5
/ 10
This is the third time we stay at the hotel and it still feels pleasant to visit it every time. You have to take a walk around the hotel in the morning, there are so much thing to see. We love the environment so much. The food is good, the room is comfortable and the staff is so friendly. We would still love to stay for the fourth time
Cynthia M.
9,7
/ 10
I upgraded my room to deluxe and It was exemplary. I cannot find anything to complain. Puteri Gunung is up to now the best place to stay in Lembang area. They have pools, water heater, good breakfast even though the occupancy was low we still have pastry and fruits buffet plus main course ala carte.
I love this property due to their quietness at night, the greenery all around you, and the chilly air in the morning.
Randolph R. K.
9,7
/ 10
Good service... Good location... Clean.
In the Area
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Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Puteri Gunung Hotel
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Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
Discover More About Puteri Gunung Hotel
Location
Puteri Gunung Hotel is located in area / city Lembang. There are plenty of tourist attractions nearby, such as De Ranch within 0.61 km, and Pasar Panorama Lembang within 0.97 km.
About Puteri Gunung Hotel
Have fun with various entertaining facilities for you and the whole family at Puteri Gunung Hotel, a wonderful accommodation for your family holiday.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Puteri Gunung Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Puteri Gunung Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Puteri Gunung Hotel.
All facilities in Puteri Gunung Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Common Space
Lobby
Public Facilities
- Parking
- Coffee shop
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Newspaper
- Wedding service
Things to Do
- Children play area
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Sauna
- Spa
Food and Drinks
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Refrigerator
- Shower
- TV
General
- Banquet
- Connecting rooms
- Swimming pool
- Smoking area
- Terrace
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Family-friendly Facilities
- Kids club
- Children pool
Accessibilty
- Accessible parking
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Shops
Sports and Recreations
- Horse riding
- Table tennis
Transportation
- Secure parking
Kids and Pets
- Babysitting
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Puteri Gunung Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Check In Time : From 14:00 Check Out Time : Until 12:00
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Puteri Gunung Hotel | 130 |
Number of floors in Puteri Gunung Hotel | 2 |
Another facilities in Puteri Gunung Hotel | Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Frequently asked question in Puteri Gunung Hotel
What are available facilities at Puteri Gunung Hotel?
There are top facilites at Puteri Gunung Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Puteri Gunung Hotel?
The standard check-in time at Puteri Gunung Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Puteri Gunung Hotel provide breakfast?
Yes, Puteri Gunung Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Puteri Gunung Hotel
Traveloka (2.307)
Other sources (4)
8,4
Very Good
From 2.307 reviews
Provided by travelers on
Cleanliness
8,3
Room Comfort
8,4
Meal
8,3
Location
8,7
Service and Facilites
8,5
People often mention about Puteri Gunung Hotel
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Keramahan Staff (59)
Variasi (54)
Suasana (53)
Rasa (50)
Lingkungan Sekitar (49)
Ukuran Kamar (49)
Akses (44)
Kamar Tidur (44)
Area Hotel (44)
Kamar Mandi (42)
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Traveler Reviews Puteri Gunung Hotel
Number of reviews per page
20
40
Customer reviews
J***n
Staycation
9,4
/10
Reviewed 2 day(s) ago
It was a pleasure staying here.
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1 people find it helpful
L***a
Leisure
9,1
/10
Reviewed 7 day(s) ago
I really like the sound of nature. The staff are all friendly, polite, and responsive. However, the wardrobe in the room is not well maintained, smelling of wood and damp. The lamp near the bed is also clearly dusty.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Warm greetings from Puteri Gunung Hotel. Thank you for staying with us and sharing your experience. We apologize for any inconvenience you experienced during your stay. We take all guest feedback as a reference for our continued development. Therefore, we will convey this and follow up with the relevant department to ensure that what you experienced will not happen again in the future. We hope we have another opportunity to serve you with a better experience. Best regards, Guest Relations Officer. Puteri Gunung Hotel.
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A***k
Staycation
9,7
/10
Reviewed 1 week(s) ago
The hotel is easy to find, located on the side of the road, the food is varied, abundant in stock and tastes good, the only downside is that the bathroom is not very clean and the sheets have yellow spots for some reason, overall, it was very memorable staying here because in the morning we could take a walk while surrounded by the pine forest with cool and fresh weather.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Guest, Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and we will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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M***a
Leisure
9,4
/10
Reviewed 2 week(s) ago
The atmosphere is really cool, the breakfast is delicious, there are lots of choices too
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Accommodation's Reply
11 Jul 2025
Dear Guest, Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and we will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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RF
Rara F.
Leisure
9,4
/10
Reviewed 2 week(s) ago
located on the edge of the main road, about 10 kilometers from Dusun Bambu and 7 kilometers from Lembang Park Zoo, a hotel with a very large area, an old building but quite well maintained, the rooms are quite large, and quite cold even without AC because the Lembang area is already cold, unfortunately the refrigerator didn't work, and the room phone didn't connect (dead), when I wanted to call the house keeper/receptionist when I needed it, thankfully there was an officer who was cleaning another room in the hallway, so I could immediately convey it to the officer,,
oh yeah, the staff are friendly, and immediately quickly lifted my bag to the room on the 2nd floor even though I had to climb the stairs.
there is a large swimming pool and a hot water pool, suitable for children's entertainment,, the variety of food in the restaurant is also quite a lot, and for children over 6 years old they are charged 70 thousand/person.
besides, across from the hotel there is a Sambal Bakar restaurant, so you don't need to be confused about lunch/dinner.
recommended hotel for family vacations in Lembang, always successful...
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Accommodation's Reply
11 Jul 2025
Dear Mrs. Rara F. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and we will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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R***t
Leisure
8,8
/10
Reviewed 2 week(s) ago
Nice, calming the heart and mind.
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Accommodation's Reply
03 Jul 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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ED
Esti D.
10,0
/10
Reviewed 3 week(s) ago
A pleasant holiday with a natural, cool atmosphere. Location in front of a large road, easy access. Across the road is a view of the garden.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Mrs. Esti. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel
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G***r
Staycation
8,5
/10
Reviewed 3 week(s) ago
One of the recommended hotels in the Lembang area, the price is quite affordable even though it looks like an old building, the breakfast choices are quite varied and the hotel staff are helpful, typical of Bandung mothers 😁
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3 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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D***y
8,5
/10
Reviewed 4 week(s) ago
The view is really nice in the morning. It's just tiring if you get a room that's a bit far because you can only walk carrying your suitcase. Btw, this is an old school hotel.
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3 people find it helpful
Accommodation's Reply
22 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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U***s
8,7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the atmosphere is beautiful with lots of trees. Cool, fresh, and there is a hot water pool even though it is not big.
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3 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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a***a
6,0
/10
Reviewed 4 week(s) ago
maybe because it's an old school hotel
so it feels really spooky
the floor is dusty
the pillows smell of wasp oil maybe they were used by previous guests and not replaced
in short it feels really scary sleeping there, the atmosphere is scary
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Accommodation's Reply
22 Jun 2025
Dear Guest, Warm greetings from Puteri Gunung Hotel, Thank you for staying with us and taking the time to share your stay experience. We apologize for the inconvenience you experienced during your stay at our hotel. We respond to all guest feedback as our reference to develop better. Therefore, we will convey this and follow up to the relevant department so that what you experienced will not happen again in the future. We hope we can have another opportunity to serve you with a better experience. Regards, Guest Relation Officer. Puteri Gunung Hotel.
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J***a
Leisure
8,2
/10
Reviewed 5 week(s) ago
The staff is friendly, also good at delivering goods., Quick, cool atmosphere in the afternoon, evening, morning, suitable for families.. The swimming pool is cold, spacious and quite good, there is a warm pool even though the size is minimalist... Satisfying and enjoyable.
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Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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I***m
8,5
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly and helpful during the check-in process.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Ryssyad N. A. S.
10,0
/10
Reviewed 5 week(s) ago
Nice garden view, hotel room, swimming pool
1 people find it helpful
Accommodation's Reply
13 Jun 2025
Dear Mr. Ryssyad. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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M***a
9,7
/10
Reviewed 6 week(s) ago
It's cool, everything is fun. I'll stay again next time
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Muhamad J.
Leisure
8,8
/10
Reviewed 6 week(s) ago
Overall I like staying here with my family, just input for the moldy wall paint should be fixed so that guests are more comfortable. God willing, in the future will stay again.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr. Muhammad. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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NS
Nurman S.
Staycation
10,0
/10
Reviewed 6 week(s) ago
Very nice and pleasant
nice room. cool atmosphere
will come here again
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr. Nurman. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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S***g
8,1
/10
Reviewed 7 week(s) ago
Staying here, the air is nice and cool, but the bathroom, especially the toilet, smells a bit like urine, in my opinion, the breakfast menu is lacking.
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2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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H
Henry
Leisure
9,7
/10
Reviewed 7 week(s) ago
Even though it's an old hotel, the service, cleanliness, food (breakfast is great) overall I was satisfied staying here.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Mr. Henry. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Ms
Mochamad s. M.
Staycation
8,5
/10
Reviewed 7 week(s) ago
a pleasant stay experience, very helpful front desk staff and very spacious room with balcony..breakfast with an EXTRAORDINARY menu and beautiful view, i will comeback when in lembang 💙
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1 people find it helpful
Accommodation's Reply
01 Jun 2025
Dear Mr. Muchamad. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Number of reviews per page
20
40
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