The Acacia Hotel Jakarta

Hotels
Preferred Partner Plus
8,3
/10
Very Good
4.844 reviews

What Guests Say About Their Stay

Room Space (215)
Distance To City Center (207)
Bedroom (185)
Staff Friendliness (183)
Listya R. O.
9,4
/ 10
It was our first time to stay at this hotel. First thing first before I book a hotel, I have to double check the reviews from app and Maps (it was good, so I decided to book the room). The results were amazing, the moment when we stepped out of our Grab - the staff was right away came and helped us with the luggage (we got like 30-50kg inside our luggage, so..). The checked in process was smooth & the next day we even able to leave our luggage for couple of hours after checked out. All of the staff were friendly and full of smiles (this is how hospitality industry should be). The room was clean and comfortable, the location? Oh please don’t ask me, it was just perfect for us. I wrote this review with an honest experience from us (as I also working in this industry for the past 10 years over Asia).
Anton S.
9,4
/ 10
Stayed at Acacia Hotel gave me a valuable experience.
Ahmad Fadli
9,4
/ 10
Nice hotel to stay in the heart of Jakarta
Caryn D. A.
8,5
/ 10
Good. Nice room. Clean. Strategic location
Zulfayandi P.
8,5
/ 10
Quite a nice place to stay. Friendly staff.
In the Area
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Jalan Kramat Raya No.81, Senen, Kramat, Jakarta, Indonesia, 10450

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at The Acacia Hotel Jakarta is a good choice when you are visiting Kramat. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Acacia Hotel Jakarta

Jalan Kramat Raya No.81, Senen, Kramat, Jakarta, Indonesia, 10450
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Lobby The Acacia Hotel Jakarta
Lobby 2 The Acacia Hotel Jakarta

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About The Acacia Jakarta

The Acacia Jakarta is a premier hotel located in the bustling heart of Jakarta, Indonesia. Known for its warm hospitality and modern amenities, this hotel offers a perfect blend of comfort and convenience for both business and leisure travelers. With its strategic location, guests can easily access various attractions, shopping centers, and business districts, making it an ideal choice for anyone visiting the city.

One of the standout features of The Acacia Jakarta is its commitment to providing a memorable experience for its guests. The hotel boasts a range of well-appointed rooms and suites, each designed with a contemporary aesthetic and equipped with essential amenities such as free Wi-Fi, flat-screen TVs, and minibars. The spacious accommodations ensure that guests can unwind after a long day of exploring the city or attending meetings.

Why You Should Stay at The Acacia Jakarta

Choosing to stay at The Acacia Jakarta means opting for a hotel that prioritizes guest satisfaction. The friendly staff is always ready to assist with any requests, ensuring that your stay is as comfortable as possible. Additionally, the hotel features a variety of dining options, including a restaurant that serves both local and international cuisine, allowing guests to indulge in a culinary journey without leaving the premises.

Best Time to Stay at The Acacia Jakarta

Jakarta experiences a tropical climate, which means it can be quite humid throughout the year. However, the best time to visit is during the dry season, which typically runs from May to September. During these months, the weather is more pleasant, making it easier to explore the city and enjoy outdoor activities. If you plan to visit during this time, be sure to book your stay at The Acacia Jakarta in advance to secure the best rates and availability.

Transportation and Accessibility

Access to the Airport

The Acacia Jakarta is conveniently located approximately 30 kilometers from Soekarno-Hatta International Airport, making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. Alternatively, guests can opt for a taxi or ride-sharing service, which typically takes around 45 minutes to an hour, depending on traffic conditions.

Public Transportation

For those looking to explore Jakarta using public transportation, The Acacia Jakarta is well-connected to various transit options. The hotel is situated near several bus stops and the TransJakarta bus rapid transit system, which provides an efficient way to navigate the city. Additionally, the nearby MRT station allows guests to access key areas of Jakarta quickly and conveniently, making it easy to visit attractions without the need for a car.

Unique Facilities at The Acacia Jakarta

1. Swimming Pool

The Acacia Jakarta features a stunning outdoor swimming pool, perfect for a refreshing dip after a day of sightseeing. Surrounded by lush greenery, the pool area provides a serene escape from the hustle and bustle of the city.

2. Fitness Center

For fitness enthusiasts, the hotel offers a well-equipped fitness center, allowing guests to maintain their workout routines while traveling. With modern equipment and a motivating atmosphere, it's easy to stay active during your stay.

3. Business Center

The Acacia Jakarta caters to business travelers with its fully equipped business center. Whether you need to print documents, hold a meeting, or access high-speed internet, the facilities are designed to meet your professional needs.

Nearby Attractions at The Acacia Jakarta

1. National Monument (Monas)

Located just 5 kilometers from The Acacia Jakarta, the National Monument is an iconic symbol of Indonesia's independence. Standing at 132 meters tall, visitors can take an elevator to the top for panoramic views of the city. The surrounding park is perfect for leisurely strolls and picnics.

2. Jakarta Cathedral

Approximately 6 kilometers away, Jakarta Cathedral is a stunning example of neo-gothic architecture. This historic church is not only a place of worship but also a popular tourist attraction, known for its beautiful stained glass windows and serene atmosphere.

3. Istiqlal Mosque

Just a short distance from Jakarta Cathedral, the Istiqlal Mosque is the largest mosque in Southeast Asia. Visitors are welcome to explore its impressive architecture and learn about its significance in Indonesian culture. The mosque is about 6.5 kilometers from The Acacia Jakarta.

4. Taman Mini Indonesia Indah

This cultural park, located around 20 kilometers from the hotel, showcases Indonesia's diverse culture through traditional houses, museums, and performances. It's a great place to spend a day learning about the country's rich heritage.

5. Ancol Dreamland

About 10 kilometers from The Acacia Jakarta, Ancol Dreamland is a popular recreational area featuring a theme park, water park, and beach. It's an ideal destination for families looking for a fun day out.

6. Kota Tua (Old Town)

Roughly 8 kilometers away, Kota Tua is Jakarta's historic district, filled with colonial-era buildings and museums. Visitors can explore the area on foot, enjoying the vibrant atmosphere and street performances.

7. National Museum of Indonesia

Located about 7 kilometers from the hotel, the National Museum offers a comprehensive overview of Indonesia's history and culture. With extensive exhibits ranging from prehistoric artifacts to contemporary art, it's a must-visit for history buffs.

8. Grand Indonesia Mall

For shopping enthusiasts, Grand Indonesia Mall is just 4 kilometers away. This upscale shopping center features a wide range of international brands, dining options, and entertainment facilities, making it a perfect spot for a day of retail therapy.

9. Gelora Bung Karno Stadium

Approximately 5 kilometers from The Acacia Jakarta, Gelora Bung Karno Stadium is a major sports venue that hosts various events, including football matches and concerts. Check the schedule to see if there's an event during your stay!

10. Jakarta Aquarium

Located about 10 kilometers from the hotel, Jakarta Aquarium is an exciting attraction for families and marine life enthusiasts. The aquarium features a variety of aquatic species and interactive exhibits, making it a fun and educational experience.

Tips and Tricks for Staying at The Acacia Jakarta

Tips During Your Stay

To make the most of your stay at The Acacia Jakarta, consider these tips: always check for special promotions or packages that may be available during your visit. Don't hesitate to ask the staff for recommendations on local attractions and dining options. They are more than happy to assist you in making your stay enjoyable.

Tips for Enjoying Hotel Facilities

Take advantage of the hotel's facilities by planning your day around them. For instance, start your morning with a workout at the fitness center, followed by a refreshing swim in the pool. If you're traveling for business, utilize the business center to stay productive while enjoying the comfort of the hotel.

Why Book The Acacia Jakarta on Traveloka

Extensive Accommodation Options

When you book The Acacia Jakarta through Traveloka, you gain access to a wide range of accommodation options. Whether you're looking for budget-friendly rooms or luxurious suites, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, with the PayLater feature, you can enjoy your stay now and pay later, making it easier to plan your trip without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you increase your Traveloka Priority level, you'll unlock exclusive discounts, priority customer service, and more, enhancing your overall travel experience.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide valuable insights into the experiences of other travelers, helping you make informed decisions about your stay at The Acacia Jakarta.

With all these advantages, there's no reason not to choose The Acacia Jakarta for your next visit to Jakarta. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in The Acacia Hotel Jakarta

Bar, Cafe and Lounge The Acacia Hotel Jakarta
Bar, Cafe and Lounge
Functional Hall The Acacia Hotel Jakarta
Functional Hall
Lobby The Acacia Hotel Jakarta
Lobby
Accommodation Services The Acacia Hotel Jakarta
Accommodation Services
Exterior The Acacia Hotel Jakarta
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Medical service
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Cafe
  • Gala dinner

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

In-room Facilities

  • Cable TV
  • Desk
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Hair salon
  • Supermarket

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking (surcharge)

Family-friendly Facilities

  • Children pool

Accessibilty

  • Accessibility equipment

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in The Acacia Hotel Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 14-4-2025 to 30-9-2025.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Acacia Hotel Jakarta
207
Number of floors in The Acacia Hotel Jakarta
7
Another facilities in The Acacia Hotel Jakarta
Bellhop, Concierge, Doorman, Front desk, 24-hour Receptionist

Frequently asked question in The Acacia Hotel Jakarta

What are available facilities at The Acacia Hotel Jakarta?
There are top facilites at The Acacia Hotel Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Acacia Hotel Jakarta?
The standard check-in time at The Acacia Hotel Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Acacia Hotel Jakarta provide breakfast?
Yes, The Acacia Hotel Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Acacia Hotel Jakarta?
The Acacia Hotel Jakarta is a 4.0-star hotel.
How many floors does The Acacia Hotel Jakarta have?
The Acacia Hotel Jakarta has 7 floors.
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More Reviews from Other Guests in The Acacia Hotel Jakarta

Traveloka (4.811)
Other sources (33)
8,3
Very Good
From 4.811 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,3

Meal

8,3

Location

8,6

Service and Facilites

8,3

People often mention about The Acacia Hotel Jakarta
All
Distance to City Center (132)
Room Space (131)
Bedroom (131)
Staff Friendliness (124)
Ambiance (113)
Bathroom (112)
Accessibility (109)
Hotel Area (103)
Taste (100)
Surroundings (95)
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Traveler Reviews The Acacia Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
y***s
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 day(s) ago
The first night I couldn't sleep, while tomorrow morning I had to work and needed good physical/stamina and concentration... that's all
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Joice T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
All is good. Staffs are ok. Quick service call action. Nice and various breakfast.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Staying at the Acacia Hotel was great, the rooms were clean and very comfortable.
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1 people find it helpful
B***a
icon-origin-TRAVELOKA
8,7
/10
Reviewed 2 week(s) ago
sad, ordered a non-smoking room but got a smoking one and yup it smelled really bad of cigarettes, asked the female receptionist when it would be ready, she said it was still being cleaned, no time estimate, the room was spacious and clean but the AC in the room was not cold, complained twice until the technician came it was still hot, and was immediately given a replacement room 👍
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Warm regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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M***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The room was very spacious, making this hotel perfect for family gatherings. Unfortunately, when ordering food from the room, it couldn't be prepared because the chef wasn't there. The staff here were extremely friendly.
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3 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Geby M.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Friendly staff, very accessible location.
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2 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The bedrooms are spacious and comfortable, and it's close to the city center. The staff is helpful and friendly. Breakfast is quite varied, and the restaurant is quite aesthetic! Overall, good!
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+2
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Yaya S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very satisfying service starting from security, hotel staff, restaurant, all of them are polite, their speech is polite.
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09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Y***s
icon-origin-TRAVELOKA
8,2
/10
Reviewed 3 week(s) ago
Very friendly, clean rooms, quiet, strategic to go everywhere
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
Always stay here, best place
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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d***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
It's really nice that check in can be faster.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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A***f
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Overall, it's great, the staff are friendly, the hotel is clean and comfortable. Overall, I recommend it.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
The staff are friendly and nice, but it's a shame that some of the gym equipment can't be used and the swimming pool is under repair.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Syafrida
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
During my stay here, I was served in a friendly and fast manner, as well as a comfortable atmosphere and strategic location.
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Accommodation's Reply
17 Sep 2025
Dear Guest, Thank you very much for your positive review and rating! We are delighted to hear that you enjoyed your stay at The Acacia Jakarta. Your review is a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back soon! Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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A***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Ok, good yeah, the room is clean and big, it smells good too.
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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B***o
icon-Transit
Transit
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
because the hotel has been around for quite some time and needs maintenance.
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2 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your review of our hotel. Your comments and feedback are highly appreciated and will be shared with our team for further improvements in the future. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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T***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
I moved rooms three times because the AC wasn't cooling, the room was damp and musty, and the bathroom smelled of urine. The curtains were dull. The food was quite tasty and varied.
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2 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for taking the time to write a review of The Acacia Jakarta. We apologize for the unpleasant experience you had during your stay at our hotel. We have forwarded this to the relevant department for serious follow-up, as every comment we receive, whether positive or negative, is crucial for improving our facilities and enhancing our service to our guests in the future. We look forward to welcoming you and your family back to our hotel. Warmest Regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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k***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,9
/10
Reviewed 5 week(s) ago
This is an old hotel and looks like it needs a lot of repairs. The carpet in the room and along the corridor smells musty. What's worse is that there are lots of small maggots in the bathroom. The bathroom is very clean. When I arrived at the hotel with lots of bags and suitcases, none of the hotel staff helped me, they just looked from afar. For breakfast, the menu is plentiful and varied, but the taste is still lacking. Located in Kramat Senen, Central Jakarta, a strategic location close to everywhere.
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2 people find it helpful
Accommodation's Reply
20 Aug 2025
Thank you for taking the time to write a review. However, we need to clarify that all rooms in our hotel do not have carpeting as you mentioned. Therefore, it is possible that this review is intended for another hotel. Regarding other complaints, if they are indeed at our hotel, please provide photographic evidence so we can follow up in more detail. We continue to appreciate your feedback, and if there is indeed an experience at our hotel that has not met your expectations, we apologize and will continue to make improvements for guest comfort. Warmest Greetings, Management of The Acacia Hotel Jakarta
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S***l
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
The hotel's location is perfect for those who are active in the center of Jakarta.
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for choosing The Acacia Jakarta and for your positive review of our hotel. We are delighted to hear that you enjoyed your recent visit and that our services and facilities met your expectations. Your positive feedback is greatly appreciated and will be shared with our team to continue inspiring and motivating them to deliver exceptional service. We are committed to providing an unforgettable experience for our guests. We look forward to welcoming you back on your next visit to The Acacia Jakarta. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Tobing F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The room was clean. but the air cond unable to cool down. breakfast was super good
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you very much for your review and stars! We're delighted to hear that your experience was mostly positive, and we're constantly striving to improve the quality of our service. We look forward to welcoming you back and providing an even better experience on your next visit. Best regards, Yurike Irvania Putri, Marketing Communication, The Acacia Jakarta.
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Number of reviews per page
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Exterior 4 The Acacia Hotel Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.