The Alana Hotel & Conference Center, Sentul City by ASTON

Traveloka Hotel Appreciation 2023: Exceptional Guest Experience
8,8
/10
Very Good
4.733 reviews

What Guests Say About Their Stay

Staff Friendliness (87)
Ambiance (85)
Bedroom (84)
Family Friendly (79)
Christianto A. T.
9,0
/ 10
Overall was a good stay. From arrival, the concierge is helpful, parking spaces are adequate, and the check was smooth. We booked 2 rooms and asked for connecting doors and we have them as requested. Welcome drink provided in nearby pool cafe. The room is clean, amenities are good considering this is a family budget hotel. The balcony was spacious. Our room view is a nearby the construction site, Andalusia Mosque and toll road. Not very great unless you get the mountain view rooms. Breakfast is also served properly, the variety is good and enough, no complaints on taste/service. All good. The only issue we had during our stay is since this is Ramadan the nearby Andalusia Mosque's massive loudspeaker will ensure you are waking up at 2 AM for sahoor and staying awake for another hour or so during morning prayers. Other than that, the stay is perfect. A quick getaway from Jakarta and nearby Pasar Ah Poong within walking distance. The hotel even provided a sky bridge direct to Pasar Ah Poong but it was closed during our stay. Thanks, Alana Sentul. It was a good stay even better than Aston Sentul's few km drive uphill.
AISYAH I.
9,7
/ 10
I was shock at first with the price given, but then, I just give it a go. Turned out, the occupancy level was so high! So pricey, yet so many people would like to pay. But it was all worth the price! This is the first time I booked a hotel who give dinner as compliment! Hence the price tag! There are other hidden gems also that seemed not so many people aware of. There is a pool table on 2nd floor, and we enjoyed it really much. All of the other facilities are well written and told by other guests. Awesome!
epicstudio g.
10,0
/ 10
Really have a good day at AlanaSentul, love the ambience and the view is very stunning. The breakfast was nice and delicious 🥰
UMARUDIN
10,0
/ 10
Great view with the good hospitality. Near Bogor City and many kinds of culinary choice near Sentul City. Awesome to staycation in this hotel with a quiet condition for rest
Gemala W.
9,7
/ 10
It was our second staycation in Alana Sentul (the first one was 2 years ago). Personally, I can't find anything I didn't like about my stay. Breakfast was satisfying. The room was squeaky clean (we didn't even leave the hotel at all). And my children really enjoyed playing in the kids room (they easily forgot their disappointment of me not letting them swim because the pool was pretty crowded). Would definitely choose Alana again for a weekend getaway from Jakarta. Thank you.
In the Area
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Jalan Ir.H.Juanda No. 76, Sentul City, Sentul, Bogor, Jawa Barat, Indonesia, 16810

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Alana Hotel and Conference Sentul City by ASTON Staying at The Alana Hotel & Conference Center, Sentul City by ASTON is a good choice when you are visiting Sentul. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Alana Hotel & Conference Center, Sentul City by ASTON

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Jalan Ir.H.Juanda No. 76, Sentul City, Sentul, Bogor, Jawa Barat, Indonesia, 16810
Lobby The Alana Hotel & Conference Center, Sentul City by ASTON
Bedroom 2 The Alana Hotel & Conference Center, Sentul City by ASTON

Discover More About The Alana Hotel & Conference Center, Sentul City by ASTON

About The Alana Hotel & Conference Center, Sentul City by ASTON

Nestled in the lush landscapes of West Java, The Alana Hotel & Conference Center, Sentul City by ASTON is a premier destination for both leisure and business travelers. This modern hotel combines luxury with comfort, offering a serene escape from the hustle and bustle of city life. With its strategic location in Sentul City, guests can enjoy breathtaking views of the surrounding mountains and easy access to various attractions.

The hotel features a contemporary design that reflects the natural beauty of its surroundings. Each room is thoughtfully designed with modern amenities, ensuring a comfortable stay. Guests can choose from a variety of accommodations, including deluxe rooms and suites, all equipped with high-speed internet, flat-screen TVs, and plush bedding. The spacious layouts and elegant decor create a welcoming atmosphere that makes you feel right at home.

One of the standout features of The Alana Hotel is its extensive conference facilities. With multiple meeting rooms and a grand ballroom, the hotel is an ideal venue for corporate events, weddings, and social gatherings. The professional staff is dedicated to providing exceptional service, ensuring that every event runs smoothly. Whether you’re hosting a small meeting or a large conference, The Alana Hotel has the resources to meet your needs.

In addition to its excellent accommodations and conference facilities, The Alana Hotel & Conference Center offers a range of leisure activities. Guests can unwind at the outdoor swimming pool, indulge in a relaxing spa treatment, or enjoy a workout at the fitness center. The hotel also features a restaurant that serves a variety of local and international dishes, making it easy to satisfy your culinary cravings.

For those looking to explore the area, The Alana Hotel is conveniently located near several attractions, including theme parks, golf courses, and nature reserves. Whether you’re seeking adventure or relaxation, this hotel serves as the perfect base for your West Java getaway.

Why You Should Stay at The Alana Hotel & Conference Center, Sentul City by ASTON

Choosing The Alana Hotel & Conference Center means opting for a blend of luxury, convenience, and exceptional service. The hotel’s strategic location allows easy access to both natural attractions and urban amenities, making it a perfect choice for all types of travelers. The attentive staff is always ready to assist, ensuring that your stay is as comfortable and enjoyable as possible.

Best Time to Stay at The Alana Hotel & Conference Center, Sentul City by ASTON

The best time to visit The Alana Hotel is during the dry season, which typically runs from May to September. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. However, if you prefer a quieter experience, consider visiting during the shoulder seasons of April and October, when the crowds are thinner but the weather remains favorable.

Transportation and Accessibility

Access to the Airport

The Alana Hotel & Conference Center is conveniently located approximately 60 kilometers from Soekarno-Hatta International Airport (CGK). The journey typically takes around 1.5 hours by car, depending on traffic conditions. The hotel offers airport transfer services, making it easy for guests to arrive and depart without hassle.

Public Transportation

For those relying on public transportation, Sentul City is well-connected by buses and taxis. The nearby Sentul Station provides access to commuter trains that link to Jakarta and other major cities. This makes it easy for guests to explore the region without the need for a personal vehicle.

Unique Facilities at The Alana Hotel & Conference Center, Sentul City by ASTON

1. Outdoor Swimming Pool

The outdoor swimming pool at The Alana Hotel is a perfect spot to relax and unwind. Surrounded by lush greenery, it offers a tranquil environment for guests to enjoy a refreshing dip or lounge by the water.

2. Spa and Wellness Center

The hotel’s spa and wellness center provides a range of treatments designed to rejuvenate the body and mind. From traditional massages to modern therapies, guests can indulge in a pampering experience that enhances their stay.

3. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Guests can maintain their workout routines with a variety of cardio and strength-training equipment available at their convenience.

Nearby Attractions at The Alana Hotel & Conference Center, Sentul City by ASTON

1. JungleLand Adventure Theme Park

Located just 5 kilometers from The Alana Hotel, JungleLand Adventure Theme Park is a must-visit for families and thrill-seekers. This expansive amusement park features a variety of rides and attractions, including roller coasters, water rides, and live entertainment. With something for everyone, it’s a perfect day out for guests of all ages.

2. Sentul International Circuit

Approximately 7 kilometers from the hotel, the Sentul International Circuit is a premier motorsport venue that hosts various racing events throughout the year. Whether you’re a motorsport enthusiast or simply looking for an exciting experience, attending a race here is sure to be memorable.

3. Taman Safari Indonesia

Located about 15 kilometers away, Taman Safari Indonesia is a unique wildlife park where visitors can see a variety of animals in their natural habitats. The park offers safari tours, animal shows, and interactive experiences, making it a great destination for families and nature lovers.

4. Gunung Pancar

Just 10 kilometers from the hotel, Gunung Pancar is a beautiful mountain area known for its natural hot springs and hiking trails. Visitors can enjoy a day of outdoor activities, including trekking and soaking in the warm springs, all while taking in stunning views of the surrounding landscape.

5. Bogor Botanical Gardens

Located approximately 20 kilometers from The Alana Hotel, the Bogor Botanical Gardens is a sprawling garden that showcases a diverse collection of plants and flowers. It’s a peaceful place to stroll, have a picnic, or simply enjoy the beauty of nature.

6. The Highland Park Resort

About 12 kilometers from the hotel, The Highland Park Resort offers a unique glamping experience with luxurious tents and stunning views. Guests can enjoy outdoor activities, including horseback riding and archery, making it a fun getaway for adventure seekers.

7. Curug Nangka Waterfall

Located around 18 kilometers away, Curug Nangka is a picturesque waterfall that offers a refreshing escape into nature. Visitors can hike to the waterfall, enjoy a swim in the natural pools, and take in the serene surroundings.

8. Puncak Pass

Approximately 25 kilometers from The Alana Hotel, Puncak Pass is a popular hilltop destination known for its cool climate and beautiful tea plantations. It’s an ideal spot for a scenic drive, picnics, and enjoying the breathtaking views of the mountains.

9. Cibodas Botanical Garden

Located about 30 kilometers from the hotel, Cibodas Botanical Garden is another beautiful garden that features a wide variety of plant species. It’s a great place for nature walks and photography, with stunning landscapes and cool mountain air.

10. Taman Wisata Matahari

Just 22 kilometers from The Alana Hotel, Taman Wisata Matahari is an amusement park that offers a range of fun activities, including water rides, playgrounds, and cultural performances. It’s a fantastic destination for families looking for a day of entertainment.

Tips and Tricks for Staying at The Alana Hotel & Conference Center, Sentul City by ASTON

Tips During Your Stay

To make the most of your stay at The Alana Hotel, consider booking your accommodations in advance, especially during peak seasons. Take advantage of the hotel’s concierge services to plan your daily activities and explore local attractions. Don’t forget to ask about any special promotions or packages that may be available during your visit.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities the hotel has to offer. Spend some time at the spa for a relaxing treatment, or take a dip in the pool after a long day of sightseeing. The fitness center is also a great way to stay active during your trip. Lastly, don’t miss out on dining at the hotel’s restaurant, where you can savor delicious local and international cuisine.

Why Book The Alana Hotel & Conference Center, Sentul City by ASTON on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options at The Alana Hotel & Conference Center. Whether you’re looking for a budget-friendly room or a luxurious suite, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget more effectively. Additionally, the PayLater feature lets you reserve your stay now and pay later, making it easier to plan your trip without financial stress.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level, unlocking exclusive discounts and offers that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at The Alana Hotel & Conference Center. These reviews provide valuable insights into the hotel’s services and facilities, helping you make an informed decision before booking your stay.

With all these advantages, there’s no reason not to choose The Alana Hotel & Conference Center for your next getaway in West Java. Booking hotel now via Traveloka and enjoy an unforgettable vacation experience!

All facilities in The Alana Hotel & Conference Center, Sentul City by ASTON

Swimming Pool The Alana Hotel & Conference Center, Sentul City by ASTON
Swimming Pool
Fitness Center The Alana Hotel & Conference Center, Sentul City by ASTON
Fitness Center
Functional Hall The Alana Hotel & Conference Center, Sentul City by ASTON
Functional Hall
Common Space The Alana Hotel & Conference Center, Sentul City by ASTON
Common Space
Lobby The Alana Hotel & Conference Center, Sentul City by ASTON
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast

General

  • AC
  • Banquet
  • Swimming pool

Things to Do

  • Garden
  • Spa

Kids and Pets

  • Babysitting

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in The Alana Hotel & Conference Center, Sentul City by ASTON

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Additional Policy

The hotel is currently being renovated for the addition of meeting rooms and escalators

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at The Alana Hotel & Conference Center, Sentul City by ASTON
70
Number of floors in The Alana Hotel & Conference Center, Sentul City by ASTON
11
Another facilities in The Alana Hotel & Conference Center, Sentul City by ASTON
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in The Alana Hotel & Conference Center, Sentul City by ASTON

What are available facilities at The Alana Hotel & Conference Center, Sentul City by ASTON?
There are top facilites at The Alana Hotel & Conference Center, Sentul City by ASTON such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Hotel & Conference Center, Sentul City by ASTON?
The standard check-in time at The Alana Hotel & Conference Center, Sentul City by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Hotel & Conference Center, Sentul City by ASTON provide breakfast?
Yes, The Alana Hotel & Conference Center, Sentul City by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Alana Hotel & Conference Center, Sentul City by ASTON

8,8
Very Good
From 4.733 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

8,9

Meal

8,7

Location

8,9

Service and Facilites

8,9

People often mention about The Alana Hotel & Conference Center, Sentul City by ASTON
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Staff Friendliness (75)
Bedroom (75)
Family Friendly (72)
Ambiance (71)
Surroundings (67)
Accessibility (66)
Bathroom (64)
Hotel Area (62)
Room Space (59)
Variety (59)
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Traveler Reviews The Alana Hotel & Conference Center, Sentul City by ASTON

Number of reviews per page
20
40
Customer reviews
S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 day(s) ago
comfortable hotel with delicious food
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Susyana G.
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Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Just okay. The room is comfortable. The service is okay. The food is great. Suitable for a business stay.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Friendly staff and excellent service.
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R***o
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
The hotel is nice and comfortable, the location is close to places to eat... the atmosphere is nice.
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P***F
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Staycation
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9,4
/10
Reviewed 1 week(s) ago
I have stayed here for a family staycation. The hotel is so friendly for families with kids due to so many attractions. The hotel has spacious rooms, plenty of parking space, and easy access to public and culinary places. Surprisingly, the hotel has direct access to Ah Poong by using a skybridge. Best family hotel in Sentul I've ever stayed at. And sure will be back in the next session.
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T***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Strategic hotel access to various activities. Responsive service, friendly staff and most importantly cleanliness is always maintained.
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Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your excellent review. We are pleased to hear that our strategic location, responsive service, friendly staff, and maintained cleanliness have provided a pleasant stay experience for you. Feedback like this means a lot to us and is a motivation to continue providing the best service. We look forward to welcoming you back on your next visit. Warm regards, Rama Adiputra | Front Office Manager
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S***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very comfortable hotel in the Sentul area..close to the city center. Good cleanliness, complete facilities, and very friendly staff.
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your review and appreciation. We are very pleased to know that the comfort, cleanliness, completeness of facilities, and service from our staff have met your expectations. This review is a motivation for us to continue to maintain and improve the quality of service. We look forward to welcoming you back in the future. Warm regards, Rama Adiputa | Front Office Manager
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R***h
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Good hotel in Sentul City area, very good access, close to toll gate, close to Bogor, Jakarta is also close.
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Accommodation's Reply
30 May 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your positive review! We are glad to hear that our hotel's location provides easy access for you. Hopefully this convenience will make your experience even more enjoyable. We look forward to your next visit to The Alana Sentul City!. Warm regards, Rama Adiputra | Front Office Manager
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Chapur
icon-origin-TRAVELOKA
8,4
/10
Reviewed 3 week(s) ago
There are still many things to be fixed. Hopefully in the future it will be better.
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2 people find it helpful
Accommodation's Reply
30 May 2025
Dear Chapur, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your feedback. We apologize if our service has not met your expectations. Your feedback is very valuable for us to continue improving the quality of our services. We hope to provide a better experience on your next visit. Warm regards, Rama Adiputra | Front Office Manager
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Chapur
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
There is still a lot that needs to be improved in terms of service.
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Accommodation's Reply
30 May 2025
Dear Chapur, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your feedback. We apologize if our service has not met your expectations. Your feedback is very valuable for us to continue improving the quality of our services. We hope to provide a better experience on your next visit. Warm regards, Rama Adiputra | Front Office Manager
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S***i
icon-Staycation
Staycation
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9,7
/10
Reviewed 4 week(s) ago
The view from the room is nice, love the balcony to relax. The pool is clean, the staff is friendly.
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Accommodation's Reply
22 May 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your positive review!. We are very happy to know that you enjoyed the view from your room and the comfortable balcony to relax. The cleanliness of the swimming pool and the friendliness of the staff are indeed our priorities, and we are glad that it left a good impression on you. We hope to welcome you back to The Alana Sentul for an equally pleasant stay experience on the next occasion. Warm regards, Rama Adiputra | Front Office Manager
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R***h
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Good hotel in Sentul City, also close to Aeon
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Accommodation's Reply
22 May 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul. This positive review means a lot to us and is a motivation to continue providing the best service for every guest. We hope to welcome you back in the future and provide an equally memorable experience. Warm regards, Management
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R***d
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Great hotel for family whom spend the short escape on the weekend
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Accommodation's Reply
22 May 2025
Dear Valued Guest, Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you very much for your kind review! We’re delighted to hear that you had a great weekend escape with your family at The Alana Sentul. Creating memorable experiences for families is what we strive for, and we’re glad to know you enjoyed your stay. We look forward to welcoming you back soon! Warm regards, Rama Adiputra | Front Office Manager
Mika R.
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Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Excellent parking convenience and space.
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Accommodation's Reply
15 May 2025
Dear Mika R, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your review, it means a lot! We are glad to know that you feel comfortable with the parking facilities and the rooms we provide. We will continue to strive to maintain and improve the comfort for all guests. See you again on your next visit! Warm regards, Rama Adiputra | Front Office Manager
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T***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
Hotel location is near to tall and not far away from mnay cafes, ijea, aeonmall, and sentul clean market. The view in front of the room is also nice, beautiful mountains and mosques.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your positive review! We are glad to know that you enjoyed our hotel's strategic location, close to toll road, cafes, IKEA, aeon mall, and Pasar Bersih Sentul. The view of the mountain and mosque from the room is indeed one of the attractions that many of our guests like, and we are glad that you felt it too. We hope to welcome you back soon for an equally pleasant stay experience! Warm regards, Rama Adiputra | Front Office Manager
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D***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
Suitable for those who want to staycation in the Sentul area, close to several tourist attractions in Sentul. The atmosphere and view are quite beautiful.
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Accommodation's Reply
22 May 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your positive review!. We are pleased to know that you enjoyed the ambiance and views at The Alana Sentul, as well as our strategic location close to various tourist destinations in Sentul. We hope your stay was pleasant and memorable. We look forward to welcoming you back for your next staycation with your family or loved ones. Warm regards, Rama Adiputra | Front Office Manager
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P***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
Yesterday I requested for a mountain view, and I actually got one with a mountain view, it was really great! For breakfast, the buffet food variety was very limited, but for breads, they had a lot. The room was clean and the service was very friendly.
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2 people find it helpful
Accommodation's Reply
22 May 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for sharing your pleasant experience at The Alana Sentul!. We are very happy to hear that you enjoyed the beautiful mountain view as per your request. Thank you also for your appreciation of the cleanliness of the room and the friendliness of our service. Regarding the feedback on the variety of food at the breakfast buffet, we will immediately evaluate and coordinate with the team for future improvements. Hopefully your next visit will be even more satisfying. See you on your next visit!. Warm regards, Rama Adiputra | Front Office Manager
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Maria W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,6
/10
Reviewed 5 week(s) ago
Went during the weekend, so the breakfast was easily run out of food and had to wait sometime to be refilled. The room was clean though a bit dated. Location was good.
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Accommodation's Reply
15 May 2025
Dear Maria W, Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you for sharing your feedback. We're glad to hear you appreciated the cleanliness of the room and our convenient location. However, we apologize for the inconvenience you experienced during breakfast, especially with the delay in food refills. We understand how important a smooth dining experience is, and we will work closely with our team to improve service during peak times. Your feedback are valuable to us, and we hope to welcome you back with an even better experience in the future. Warm regards, Rama Adiputra | Front Office Manager
Evina S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,0
/10
Reviewed 5 week(s) ago
The room transfer process was delayed by 30 minutes, the service and employees are friendly, keep it up.
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Accommodation's Reply
15 May 2025
Dear Ervina S, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your review and feedback. We apologize for the delay in the room transfer process that you experienced. This will be our concern to improve the speed and coordination of services in the future. We are also very happy to hear that you are satisfied with the service and friendliness of our staff. Thank you for your appreciation, and we will continue to strive to maintain and improve the quality of our services. See you on your next visit! Warm regards, Rama Adiputra | Front Office Manager
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Dewono S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Suitable for children, comfortable hotel atmosphere, friendly service, diverse food choices both room service and in the restaurant.
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+4
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Accommodation's Reply
15 May 2025
Dear Dewono S, Warm Greetings from The Alana Hotel & Conference Center Sentul City! Thank you for your positive review! We are very happy to know that you and your family felt comfortable during your stay, especially with the child-friendly atmosphere of the hotel, the service of our staff, and the variety of food choices both in the restaurant and room service. Feedback like this means a lot to us and is our motivation to continue providing the best experience for all guests. We look forward to your and your family's next visit! Warm regards, Rama Adiputra | Front Office Manager
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Bedroom 4 The Alana Hotel & Conference Center, Sentul City by ASTON

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