The Alana Surabaya

Hotels
Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
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About Accommodation

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The Alana Surabaya is located in area / city Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Staffs have been vaccinated for COVID-19.

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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Strategic Location (61)
Friendly Staffs (46)
Excellent Service (4)
Tasty Breakfast (32)
9.1
/ 10
Hendro H.
The price is affordable. Room is clean, near to highway. Staff are friendly. Love to stay here again.

Location Info

Discover More Places
Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
Lobby The Alana Surabaya
Lobby 2 The Alana Surabaya

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Location


The Alana Surabaya is located in area / city Wonokromo.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 9.13 km away.

The hotel is located only 4.92 km away from Sepanjang Station.

There are plenty of tourist attractions nearby, such as Sharp Bamboo Monument within 5.83 km, and Electrolux Surabaya within 4.45 km.

About The Alana Surabaya

Whether you are planning an event or other special occasions, The Alana Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alana Surabaya.

The Alana Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, The Alana Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Alana Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Alana Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alana Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alana Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Alana Surabaya.

All Facilities

Bar, Cafe and Lounge The Alana Surabaya
Bar, Cafe and Lounge
Swimming Pool The Alana Surabaya
Swimming Pool
Entertainment Facility The Alana Surabaya
Entertainment Facility
Fitness Center The Alana Surabaya
Fitness Center
Functional Hall The Alana Surabaya
Functional Hall

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Poolside bar
  • Set menu lunch
  • Show cooking restaurant
  • Snack bar
  • Snacks
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Sports and Recreations

  • Aerobics
  • Billiard
  • Cycling
  • Darts
  • Fitness center
  • Table tennis

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Swimming pool

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Children play area
  • Fitness center
  • Indoor pool
  • Sauna
  • Steam room

Transportation

  • Bicycle rental
  • Car rental
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at The Alana Surabaya?
There are top facilites at The Alana Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Surabaya?
The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Surabaya provide breakfast?
Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 6,230 verified guests reviews
8.8
Impressive
Fantastic
2,697
Very Good
2,831
Satisfying
173
Average
529
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (61)
friendly staffs (46)
excellent service (4)
tasty breakfast (32)
complete facilities (11)
spacious room (57)
great room (9)
varied breakfast (6)
tasty food (75)
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Language
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Show Reviews with Photos
Susan f.
Staycation
10
/ 10
04 May 2022
Great pleasure at my hometown, wish next year my all family can visit surabaya again. And of course the alana my choice too.
Review photo of The Alana Surabaya from Susan F.

1 liked this review

Accommodation's Reply
10 May 2022
Dear Mrs Susan, Thank you for your kind and excellent review. We're glad you had a wonderful experience while staying with us. We hope to welcome you back really soon. Warm Regards, Ika Florentina General Manager The Alana Surabaya
Bayu N. S.
Staycation
9.4
/ 10
06 Jun 2023
Everything was good. Such a nice experience. Pretty close to fast food restaurants and convenient stores. Some parts of the room ain't well maintained. I was coming for the bathtub view as it's always been on my list. Too bad that the one with views is needed to reserve directly to the hotel. Yet the hotel didn't really specify for it. I hope the room photos in some apps could be more detailed and specified to each room and what the differences are. Ah one more thing, it will be much better if they use smart TVs that support YouTube or Netflix.
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Review photo of The Alana Surabaya from Bayu N. S.
Review photo of The Alana Surabaya 2 from Bayu N. S.
Review photo of The Alana Surabaya 3 from Bayu N. S.
Review photo of The Alana Surabaya 4 from Bayu N. S.
Review photo of The Alana Surabaya 5 from Bayu N. S.
Review photo of The Alana Surabaya 6 from Bayu N. S.
Review photo of The Alana Surabaya 7 from Bayu N. S.
+2
Photos

2 liked this review

Accommodation's Reply
12 Jun 2023
Dear Mr. Bayu Noer Seto, Thank you for staying with us and taking your time to share your experiences while at The Alana Surabaya! We apologize for the inconvenience of our unsatisfactory facilities while staying with us. We will immediately take action with the relevant departments to improve our facilities. We are very sorry for this incident, we hope that you can enjoy all of our facilities and better services on your next visit. A little information, considering the number of rooms that match the photos on Traveloka, our number of rooms is very limited, so for the last stay, it happened that our room was also full with that type of room. Please inform us for the next period of stay so we can help block. We are waiting for your return at The Alana Surabaya. Warm Regards, Management of The Alana Surabaya.
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Ajib D.
Business
9.4
/ 10
30 Mar 2023
The room was really comfortable, the AC was working great, the shower was alright. Quite uncomfortable when you need drinking water as you need to wall down the long hallway to get to the water cooler to get water (no plastics policy). There was a fire during my stay, and the hotel staff was not eager to tell the residents what that was.
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Review photo of The Alana Surabaya from Ajib D.
Review photo of The Alana Surabaya 2 from Ajib D.

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Rizki A. D.
Staycation
9.3
/ 10
26 Mar 2023
If there's a 5 star review, I would give 3 star (at first). But just give 4 star from 5. Why? The cons: 1. Bathroom have an unseen leak from the tile. The water pooled in few side (near shower and below wastafel). 2. Have a big pillar inside the bedroom is awkward. 3. The TV is modern flat, but from old time. So channel receiving is not good. Video is lots of noise. Now, the pro's that makes me give more stars. 1. The View. Room no. 1125 in corner. So I've got a BIG letter L window. I have a view directly to graha pena and west side. 2. Their Responsibility. They offering me to change bedroom, after I complained about water leaking in bathroom. WOW. Even though I was offered a replacement bedroom, I refused because it was not a corner room. I prefer the existing room with notes please check for leaks. It's a big hotel with great reputation. The customer service was good. The room was great (if there's no leak and big pillar inside bedroom. So? Definitely come back to Alana Hotel someday.
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Review photo of The Alana Surabaya from Rizki A. D.
Review photo of The Alana Surabaya 2 from Rizki A. D.
Review photo of The Alana Surabaya 3 from Rizki A. D.

1 liked this review

BA
Bernadette A. D.
Holiday
8.8
/ 10
14 Jul 2022
The hot water work perfectly, which a big plus. Breakfast a bit crowded, but then again I came on an early crowded time. The lounge is cozy. And the best of course the staff. From the security, front desk, lounge, very welcoming. The female front desk staff that welcome me and then help me checking out, which I forgot to pay attention to the name, make feel really comfortable with her warm welcome, and her readiness to help. Thank you!
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Review photo of The Alana Surabaya from Bernadette A. D. M. M.

2 liked this review

Accommodation's Reply
20 Jul 2022
Dear Mrs Bernadette, Thank you for choosing The Alana Surabaya as your place to stay. We're glad to know that you had a pleasant stay. We look forward to welcoming you back on another occasion. Warm Regards, Ika Florentina General Manager The Alana Surabaya
MC
Muntini C.
Staycation
8.5
/ 10
17 Nov 2023
Friendly staff, clean room and bathroom, many choices of breakfast menu and valet parking.
Review photo of The Alana Surabaya from Muntini C.

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Accommodation's Reply
09 Dec 2023
Dear Muntini Cooper, Thank you for taking the time to share your experiences while at The Alana Surabaya...! We are very happy to hear that you enjoyed the overall service we provided. We hope to provide our best service on your next visit. We look forward to welcoming you back to The Alana Surabaya. Warm Greetings, Management of The Alana Surabaya.
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Puspa I.
8.3
/ 10
27 Jun 2023
Good place to stay, good facilities, a must go to stay for a business trip
Review photo of The Alana Surabaya from Puspa P.

1 liked this review

Accommodation's Reply
10 Jul 2023
Dear Puspa Pasaribu. Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our facilities and services. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya.
dy
dyah y. a.
Holiday
10
/ 10
05 Oct 2023
The hotel is very clean, spacious and the AC is cold, pleasant and the price is affordable.
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Review photo of The Alana Surabaya from Dyah Y. A.

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Accommodation's Reply
08 Oct 2023
Dear Dyah Yulia Ariani, Thank you for your recent stay at to The Alana Surabaya and giving the five-star rating. We greatly appreciate your feedback. We are happy to know that you enjoyed overall services from us. All of us look forward to welcome you back soon! Warm Regards, Management The Alana Surabaya.
akhmad Z.
Staycation
10
/ 10
03 May 2023
Always satisfied if you stay at Alana in any city, the rooms are okay, the food is abundant, the staff is friendly. I didn't expect that when I stayed at Alana Surabaya, I got a really wow corner room. Next time, if you go to Surabaya, come here again. I hope you can request this room again. Thank You.
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Review photo of The Alana Surabaya from Akhmad Z.
Review photo of The Alana Surabaya 2 from Akhmad Z.

5 liked this review

Accommodation's Reply
24 May 2023
Dear Akhmad Z, Thank you for taking the time to share your experiences while at The Alana Surabaya …! We are very happy to hear your positive comments about our facilities and services. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Best Regards, Management of The Alana Surabaya.
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Ike E.
Holiday
10
/ 10
26 Jun 2022
The rooms are spacious, you can get a free minibar too. The breakfast menu is very varied. Complete and good facilities. The staff is also very friendly. The most steady service from the staff who guarded the pool, we arrived almost closed but he was still very helpful, even the sauna was also turned on again. Great, basically for services and facilities. The minus is that the TV channel has a very bad signal, so watching a movie is like watching a pirated movie. It often stops.
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Review photo of The Alana Surabaya from Eunike R. D. P.
Review photo of The Alana Surabaya 2 from Eunike R. D. P.
Review photo of The Alana Surabaya 3 from Eunike R. D. P.

1 liked this review

Accommodation's Reply
11 Jul 2022
Dear Mrs. Eunike, This July, it has been 9 years since The Alana Surabaya has served its guests wholeheartedly. Thank you for being a part of us and always choosing The Alana Surabaya for a stopover, business trip, or spending time with family. Your satisfaction and comfort is our main motivation and priority. Best regards, Ika Florentina General Manager The Alana Surabaya
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Lobby 4 The Alana Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.