The Kanjeng Hotel Kuta

Dear Mr. Zainal, Thank you for taking the time to share your review and information. First of all, we apologize for any inconvenience you experienced during your stay at The Kanjeng Hotel Kuta. Regarding hotel policy, we respectfully inform you that all our rooms are designed for a maximum capacity of 2 adults and 1 child aged 0–10 years old at no additional charge. For additional guests above the age limit, in accordance with the extra person policy, an additional charge of IDR 100,000 / person / night without breakfast will be charged. In Mr. Zainal's reservation for 4 people, we applied an additional charge for only 1 guest, because the accompanying child has exceeded the free age limit according to our policy. We understand that this policy may not be entirely convenient for all guests, and we greatly appreciate your feedback as part of our efforts to continuously improve the quality of service. We look forward to welcoming you and your family back in the future, with an even more memorable experience. Best regards, Jack Dharma. The Kanjeng Indonesia

Dear Mr. Yusrizal H. Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you experienced regarding the cleanliness of your room, towels, and bed linen. Your feedback is greatly appreciated and will be forwarded to the relevant team for evaluation and improvement. We are committed to continuously improving our service quality, and your review is an important reminder for us. We hope to have the opportunity to welcome you back for an even better experience. Sincerely, Jacka Dharma, E-Commerce Manager, The Kanjeng Indonesia

Thank you for taking the time to share your feedback, though we’re truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the condition of the room and bathroom, as well as the issues with cleanliness and the heater not functioning properly. This is certainly not the standard we aim to provide, and we take your comments very seriously. We have immediately shared your feedback with our housekeeping and maintenance teams for urgent follow-up and corrective action. Your input is extremely valuable as we continue working to improve the quality of our facilities and services. We truly regret the inconvenience caused and hope we may have the opportunity to restore your trust in the future. Warm regards, Jack Dharma The Kanjeng Indonesia

We apologize for the inconvenience you experienced regarding the lack of mineral water in your room. This is certainly not the standard of service we aim to provide, and we will immediately evaluate it with our team to prevent a recurrence in the future. We greatly appreciate your feedback, as it helps us continuously improve the quality of our service. We hope to have the opportunity to welcome you back for an even better experience in the future. Best regards, Jacka Dharma, E-Commerce Manager, The Kanjeng Indonesia

We are delighted to hear that you enjoyed your stay, and that the service and ambiance at our property left a positive impression. Your satisfaction is greatly appreciated. We hope to welcome you back again soon for an even more enjoyable experience. Sincerely, Jacka Dharma, E-Commerce Manager, The Kanjeng Indonesia

We are very pleased to know that our strategic location — close to culinary centers, shopping centers, and tourist areas — can provide convenience for you, and we are also pleased that the friendliness and courtesy of the staff can leave a good impression on you. Your review motivates us to continue providing the best service. We look forward to your return visit in the future. Thank you. Best regards. Jacka Dharma. E-Commerce Manager. The Kanjeng Indonesia

We're delighted to hear that you enjoyed your stay, and that our proximity to the culinary scene and the friendliness of our staff made a positive impression on you. This feedback is invaluable to us as we strive to continuously improve our service. We look forward to welcoming you back in the future. Best regards, Jacka Dharma, E-Commerce Manager, The Kanjeng Indonesia

Dear Mr. Sutrisno. R. We are very pleased to know that you enjoyed our strategic location, the cleanliness of our rooms, and the food we serve. Reviews like this motivate the entire team to continue providing the best service to our guests. We look forward to your next visit in the future. Best regards. Jacka Dharma, E-Commerce Manager, The Kanjeng Indonesia

Dear Mr. Sutrisno R. Thank you for your positive review. We are delighted to hear that you enjoyed our strategic location, the cleanliness of our rooms, and the food we serve. Reviews like this motivate the entire team to continue providing the best service to our guests. We look forward to your next visit in the future. Best regards. Jacka Dharma, E-Commerce Manager, The Kanjeng Indonesia

Dear our Beloved Guest , Thank you for taking the time to share your feedback. We’re pleased to hear that you were overall satisfied with your stay and found it to be good value for the price. While we’re glad it met your expectations, we’re always striving to create memorable and truly exceptional experiences for all our guests. Your input is valuable and will certainly help us improve further. We do hope to welcome you back in the future for an even more enjoyable stay. Warm regards, Jacka Dharma E-Commerce Manager The Kanjeng Indonesia