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- Hotel in The Royal Surakarta Heritage - Handwritten Collection
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The Royal Surakarta Heritage - Handwritten Collection
8,6
/10
Very Good
2.871 reviews
What Guests Say About Their Stay
Staff Friendliness (127)
Distance To City Center (123)
Bedroom (123)
Room Space (122)
Putra S.
9,7
/ 10
Located at the prime area of Solo. All the activities are within walking distance from the hotel: post office, some banks, street food, traditional clothing market, Catholic church, and even the Sunan Palace. I guess the hotel has the best services from security officers, front office, rooms, etc. Overall it's an awesome hotel. Trust me, I mean it.
Aldila K. S.
9,1
/ 10
The location is very near Alun Alun and Pusat Grosir Solo (walking distance), the ambience is good, the room is exactly like in the web picture. If you want to buy traditional snack or oleh2, you can go to Pasar Gede with becak (aprox. Time only 5 minutes) the only minus here: The pool depth is 1,40 m from corner to corner. Not kids friendly if you have babies or toddler. But beside that, I would love to come again to this Hotel:).
FERDINANDUS P.
10,0
/ 10
Great hotel at the Center of the City. Nice room. Good Restaurant and food. Nice swimming pool. And fitness center.
Richie D.
9,4
/ 10
Location is straight away on main road. Near some local favourite restaurant. Good stay for family especially elder.
paskarinda
10,0
/ 10
This was second time I stayed in the royal Surakarta heritage solo mgallery collection. The staff were very helpful, clean room and delicious foods. I considered this hotel become my favorite hotel in solo
In the Area
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Jl Slamet Riyadi No 6, Pasar Kliwon, Solo, Jawa Tengah, Indonesia, 57111
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
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What's around The Royal Surakarta Heritage - Handwritten Collection
Jl Slamet Riyadi No 6, Pasar Kliwon, Solo, Jawa Tengah, Indonesia, 57111
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Location
The Royal Surakarta Heritage - Handwritten Collection is a hotel in a good neighborhood, which is located at Kampung Baru.
About The Royal Surakarta Heritage - Handwritten Collection
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Royal Surakarta Heritage - Handwritten Collection is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Royal Surakarta Heritage - Handwritten Collection.
All facilities in The Royal Surakarta Heritage - Handwritten Collection
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Transportation
- Bus/truck parking
- Valet parking
Public Facilities
- Parking
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
Things to Do
- Outdoor pool
General
- Swimming pool
In-room Facilities
- TV
Accommodation Policy & General Information in The Royal Surakarta Heritage - Handwritten Collection
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at The Royal Surakarta Heritage - Handwritten Collection | 150 |
Number of floors in The Royal Surakarta Heritage - Handwritten Collection | 9 |
Another facilities in The Royal Surakarta Heritage - Handwritten Collection | Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist |
Frequently asked question in The Royal Surakarta Heritage - Handwritten Collection
What are available facilities at The Royal Surakarta Heritage - Handwritten Collection?
There are top facilites at The Royal Surakarta Heritage - Handwritten Collection such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Royal Surakarta Heritage - Handwritten Collection?
The standard check-in time at The Royal Surakarta Heritage - Handwritten Collection is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of The Royal Surakarta Heritage - Handwritten Collection?
The Royal Surakarta Heritage - Handwritten Collection is a 5.0-star hotel.
How many floors does The Royal Surakarta Heritage - Handwritten Collection have?
The Royal Surakarta Heritage - Handwritten Collection has 9 floors.
How many rooms are available at The Royal Surakarta Heritage - Handwritten Collection?
The Royal Surakarta Heritage - Handwritten Collection has 150 rooms in total.
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More Reviews from Other Guests in The Royal Surakarta Heritage - Handwritten Collection
Traveloka (2.715)
Other sources (156)
8,6
Very Good
From 2.715 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,8
Meal
8,4
Location
9,0
Service and Facilites
8,8
People often mention about The Royal Surakarta Heritage - Handwritten Collection
All
Staff Friendliness (89)
Bedroom (86)
Distance to City Center (81)
Room Space (80)
Bathroom (72)
Ambiance (71)
Surroundings (70)
Accessibility (69)
Hotel Area (66)
Family Friendly (59)
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Traveler Reviews The Royal Surakarta Heritage - Handwritten Collection
Number of reviews per page
20
40
Customer reviews
E***O
8,2
/10
Reviewed 1 week(s) ago
The most comfortable and impressive hotel.
The staff are all incredibly friendly.
Overall, I highly recommend it.
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E***O
8,5
/10
Reviewed 1 week(s) ago
The staff are all friendly. The atmosphere is also very comfortable. I feel like coming back again.
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N***A
Staycation
8,1
/10
Reviewed 2 week(s) ago
The AC isn't cold enough even though it's at the coldest temperature.
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2 people find it helpful
A***i
Leisure
9,4
/10
Reviewed 3 week(s) ago
Very strategic location, spacious rooms. Recommended. 🥰
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Accommodation's Reply
03 Oct 2025
Dear A*i, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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Verified Traveler
Leisure
9,7
/10
Reviewed 3 week(s) ago
When we arrived at the room, it turned out we got a room with a less cold AC, finally the AC technician came, and after checking and dismantling the top, the room was finally cold again. Thank you for the service.
As for the swimming pool, the kids didn't get to swim, because the pool is only one size for adults, so the swimsuits weren't used.
Coincidentally, we stayed on Saturday and checked out on Sunday, because in front of the hotel there is a CFD along Jalan Slamet Riyadi.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear G*t, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage - Handwritten Collection. At Handwritten Collection, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager.
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Verified Traveler
10,0
/10
Reviewed 4 week(s) ago
The location is very strategic, close to the city center and close to culinary, I have stayed 3 times and still come back here even though there are many horror reviews, but it is safe, the room is clean, the toilet is also clean... 1 suggestion, even if you add 1 day with the same room, it is better to change the sheets, overall there are no problems and it is recommended
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Accommodation's Reply
03 Oct 2025
Dear G*t, We are very grateful for your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more satisfying than the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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P***a
9,1
/10
Reviewed 4 week(s) ago
Strategic location, with a CFD every Sunday morning in front of the hotel. The food isn't very varied, but that's okay.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear P*a, We are very grateful for your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more satisfying than the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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F***a
Leisure
9,4
/10
Reviewed 6 week(s) ago
We were grateful for the room upgrade to deluxe due to maintenance in the superior room. The room was nice, with a bathtub. We were only bothered by a large gecko in room 925. Perhaps cleaning/pest control could be done. Overall, everything was pleasant. Thank you.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear F*a, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage - Handwritten Collection. At Handwritten Collection, we strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future issues. We appreciate you sharing your experience with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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m***m
Leisure
8,8
/10
Reviewed 6 week(s) ago
We found glass shards in the bathroom, apparently from a broken glass, and some small pieces even got stepped on and stuck in my friend’s foot. Please make sure to pay extra attention to cleanliness, as this is dangerous.
overall, kamar nyaman dan service juga sangat friendly.
2 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear m***m,
Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Hard reminder has been sent to the Head of department concerned to assured that this kind unpleasant problem will never accur in the future.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Dini Fitri Hastuti
Assistant Front Office Manager
K***a
Leisure
8,8
/10
Reviewed 7 week(s) ago
for 2 ppl staying in a room, the tea is only one. the toothbrush is only one. the toothpaste is only one. the toiletry is only for one person not two.
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Accommodation's Reply
05 Sep 2025
Dear K***a,
Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection.
At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Dini Fitri Hastuti
Assistant Front Office Manager
M***d
Business
10,0
/10
Reviewed 8 week(s) ago
Anyway, it's great. Will come back to stay here again if I go to Solo.
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Accommodation's Reply
26 Aug 2025
Dear M*d, We very much appreciate your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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PS
Putra S.
9,7
/10
Reviewed 9 week(s) ago
Located at the prime area of Solo. All the activities are within walking distance from the hotel: post office, some banks, street food, traditional clothing market, Catholic church, and even the Sunan Palace. I guess the hotel has the best services from security officers, front office, rooms, etc. Overall it's an awesome hotel. Trust me, I mean it.
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Accommodation's Reply
21 Aug 2025
Dear Putra S,
We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Dini Fitri Hastuti
Assistant Front Office Manager
I***n
Leisure
9,1
/10
Reviewed 9 week(s) ago
All good, very comfortable staying here.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear l*n, We very much appreciate your comments regarding your visit to The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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LA
Lia A.
10,0
/10
Reviewed 10 week(s) ago
It was a very comfortable stay. The rooms are comfortable and the breakfast menu is varied. The hotel staff is very helpful. The location is strategic and there are lots of late-night culinary options.
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Accommodation's Reply
15 Aug 2025
Dear Lia A, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive positive feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri H. Assistant Front Office Manager.
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G***t
10,0
/10
Reviewed 11 week(s) ago
Very pleasant, clean, fragrant, the breakfast is also quite good.
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Accommodation's Reply
06 Aug 2025
Dear G*t, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Best regards, Dini Fitri Hastuti. Assistant Font Office Manager
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AW
Ardyan W.
8,1
/10
Reviewed 11 week(s) ago
For the room, I might have been unlucky from the first time I entered, the AC wasn't cold, it was difficult to make a phone call downstairs, I had to unplug the phone cable, and I was staying with 2 people, but the hotel only provided toiletries and slippers for 1 person. Improvements should be made so that incidents like mine don't happen in other CS because with a 5-star hotel, my expectations don't appear like this, but I feel quite disappointed with the room facilities.
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Accommodation's Reply
15 Aug 2025
Dear Ardyan W, Thank you for taking the time to tell us about your experience at The Royal Surakarta Heritage. We regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. We strive to provide excellent service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future issues from recurring. We appreciate you sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager.
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Nuria R.
Leisure
8,5
/10
Reviewed 11 week(s) ago
The hotel's price is affordable for such good quality. It's centrally located, close to Klewer Market, the Solo Palace, and close to the CFD area on Sundays. The rooms are clean and comfortable.
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2 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Nuria R, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti, Assistant Front Office Manager
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MF
Muthia F.
Leisure
9,4
/10
Reviewed 11 week(s) ago
The hotel is strategically located for getting around. All the hotel staff are very friendly. Thank you.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Muthia F, Thank you for your wonderful review of The Royal Surakarta Heritage. We are glad you enjoyed your visit and look forward to seeing you again soon. Best regards, Dini Fitri Hastuti, Assistant Front Office Manager
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G***t
Leisure
10,0
/10
Reviewed 12 week(s) ago
The staff is very friendly, the atmosphere is calm, suitable for families, and it is close to the city center. Read more
See original
1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear G*t, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Best regards, Dini Fitri Hastuti. Assistant Front Office Manager
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B***a
10,0
/10
Reviewed 13 week(s) ago
Very interesting, good, friendly, clean, strategic, top notch
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear B*a, Warmest Greetings from The Royal Surakarta Heritage Hotel Solo, We are very grateful for your comments regarding your trust and choice to stay at The Royal Surakarta Heritage Hotel Solo. It is very encouraging for us to receive this extraordinary feedback/response. We will share your review with the entire team. We are sure that this feedback will be a motivation/encouragement for all staff to strive to continuously improve the quality of service. Once again, thank you for sharing your experience, and we look forward to welcoming you back to stay with us. Sincerely, Dini Fitri Hastuti. Assistant Front Office Manager.
See original
Number of reviews per page
20
40
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