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Tunjungan Hotel Surabaya
Hotels
8,0
/10
Very Good
11.105 reviews
What Guests Say About Their Stay
Distance To City Center (185)
Room Space (170)
Staff Friendliness (168)
Accessibility (152)
Jerry A.
8,8
/ 10
Best place for travelling in Surabaya, near from interesting places.
rberto m.
8,5
/ 10
A good service and near from shopping mall
Qurrotus S.
9,7
/ 10
Incredible and wonderful experience.
Silvarina Silvarina
8,5
/ 10
Nice service and comfort hotel.
bengjoo lee
8,8
/ 10
Cleanliness, closed to shopping central
In the Area
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Jln. Tunjungan 102-104, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60011
Main Facilities
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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Tunjungan Hotel Surabaya
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Per room per night (excl. taxes & fees)
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What's around Tunjungan Hotel Surabaya
Jln. Tunjungan 102-104, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60011
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Discover More About Tunjungan Hotel Surabaya
note: hotel was previously named Tunjungan Hotel
Location
Staying at Tunjungan Hotel Surabaya is a good choice when you are visiting Tegalsari.
About Tunjungan Hotel Surabaya
Are you a shopaholic? Staying at Tunjungan Hotel Surabaya will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Tunjungan Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Tunjungan Hotel Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Tunjungan Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Tunjungan Hotel Surabaya is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Tunjungan Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Tunjungan Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Tunjungan Hotel Surabaya.
All facilities in Tunjungan Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Shower
- TV
Hotel Services
- Concierge
- Front desk
- 24-hour Receptionist
- Laundry service
- Luggage storage
General
- AC
- Heater
- Non-smoking room
- Smoking area
Things to Do
- Massage
- Outdoor pool
Business Facilities
- Business center
- Meeting facilities
Sports and Recreations
- Fitness center
- Pool or Snooker
Connectivity
- LAN Internet
Nearby Facilities
- Shops
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Tunjungan Hotel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 13:00
General Check-in Instructions
Guests may need to show a negative COVID-19 test result (PCR/antigen swab) upon checking in at the accommodation. Please contact the hotel for further information prior to your arrival. You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
General Information
Popular Facilities | AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 13:00 |
Available rooms at Tunjungan Hotel Surabaya | 272 |
Number of floors in Tunjungan Hotel Surabaya | 10 |
Another facilities in Tunjungan Hotel Surabaya | 24-hour room service, Room service, Safety deposit box, WiFi in public area, Bathtub |
Frequently asked question in Tunjungan Hotel Surabaya
What are available facilities at Tunjungan Hotel Surabaya?
There are top facilites at Tunjungan Hotel Surabaya such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Tunjungan Hotel Surabaya?
The standard check-in time at Tunjungan Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 13:00
What is the star rating of Tunjungan Hotel Surabaya?
Tunjungan Hotel Surabaya is a 4.0-star hotel.
How many floors does Tunjungan Hotel Surabaya have?
Tunjungan Hotel Surabaya has 10 floors.
How many rooms are available at Tunjungan Hotel Surabaya?
Tunjungan Hotel Surabaya has 272 rooms in total.
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More Reviews from Other Guests in Tunjungan Hotel Surabaya
Traveloka (11.082)
Other sources (23)
8,0
Very Good
From 11.082 reviews
Provided by travelers on
Cleanliness
8,0
Room Comfort
7,9
Meal
7,8
Location
8,6
Service and Facilites
8,0
People often mention about Tunjungan Hotel Surabaya
All
Distance to City Center (135)
Room Space (132)
Staff Friendliness (126)
Bedroom (126)
Accessibility (114)
Ambiance (111)
Bathroom (103)
Surroundings (101)
Hotel Area (99)
Family Friendly (83)
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Traveler Reviews Tunjungan Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
a***a
8,2
/10
Reviewed 1 day(s) ago
The staff is friendly, the rooms are clean, close to the city center
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KD
Krowin D.
10,0
/10
Reviewed 5 day(s) ago
Staff are very welcoming and helpful.
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N***A
9,4
/10
Reviewed 1 week(s) ago
Very comfortable, the place is clean, just want to give input to not often call the hotel room to make offers because it is very disturbing for us while we are resting, if there is an important meeting, we will definitely make a call. Thank you
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We apologize for any inconvenience you experienced during your stay. We welcome your suggestions and criticisms to further improve the quality of our service so that we can be even better in the future. We look forward to welcoming you and your family on your next visit. Warmest Regards, Management of Tunjungan Hotel Surabaya
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D***o
Transit
9,1
/10
Reviewed 1 week(s) ago
This is an old hotel that is trying to be renovated, but the room AC is not very cold.... the distance to the mall is very close
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Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We apologize for any inconvenience you experienced during your stay. We welcome your suggestions and criticisms to further improve the quality of our service so that we can be even better in the future. We look forward to welcoming you and your family on your next visit. Warmest Regards, Management of Tunjungan Hotel Surabaya
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Ra
Reza a. r.
Leisure
10,0
/10
Reviewed 1 week(s) ago
An old hotel that turned out to be...
1. The rooms are clean and well-maintained.
2. The location is strategically located next to the airport transfer center, so you can cross the street without crossing the street.
3. The food at the restaurant is delicious.
4. The service is friendly.
5. I had a bit of trouble getting my access card in the elevator, but it's safe. I had to move it a bit and it worked.
6. The Wi-Fi is fast, so I had no problems accessing the internet.
Overall, I'll come back here if I'm in downtown Surabaya. It's a 4-star hotel with reasonable prices.
Hopefully, they can maintain the quality and improve the facilities soon. 👍
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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R***y
8,5
/10
Reviewed 2 week(s) ago
Old hotel but quite good and near mall
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1 people find it helpful
Accommodation's Reply
06 Sep 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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S***a
Business
10,0
/10
Reviewed 3 week(s) ago
First time here, the room is spacious, carpet too, some areas are dusty but it's not a problem, maybe it could be checked more when it's cleaned, Sis, the toilet first used a jet washer, the water was a bit smelly, but after a while it's not a problem, all the staff are friendly, there are lots of facilities but can't explore, the kids always ask to play, just walk and they reach the TP, the room area is spacious and the kids really like playing, for the TV it's not a smart TV unfortunately the cupboard is also spacious and bright, drinking water uses Cleo glass packaging, as someone who likes Cleo, the fridge is cold once you drink it, the freezer is on, I really like it, next time I go to Surabaya I might come here again, thank you Tunjungan Hotel Surabaya
Read More
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1 people find it helpful
Accommodation's Reply
06 Sep 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
TH
TODD H.
9,1
/10
Reviewed 3 week(s) ago
It was an amazing stay... We will do it again.
1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Sir / Madam
Warmest Greetings from Tunjungan Hotel Surabaya
Thank you for staying & sharing your experience at Tunjungan Hotel Surabaya
We look forward to welcoming you and your family on your next visit
Warmest Greetings from Tunjungan Hotel Surabaya Management
B***o
Business
10,0
/10
Reviewed 6 week(s) ago
The service needs to be improved.
Overall, everything is fine.
The elevators, however, need maintenance.
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Accommodation's Reply
11 Aug 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We welcome your suggestions and criticisms to further improve the quality of our service and make it even better in the future. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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F***i
Leisure
8,5
/10
Reviewed 6 week(s) ago
The location is very strategic, you can just walk to the mall in 2 minutes without crossing the street. The staff are all friendly and the atmosphere is peaceful. Because the lighting in the hotel is dim, it's a bit scary walking through the hallways at night :)
But that's probably the concept, so the atmosphere is calm and comfortable for resting.
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Accommodation's Reply
06 Aug 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
KN
Karina N.
9,1
/10
Reviewed 6 week(s) ago
The staff is very friendly, but cleanliness needs to be improved. The location is very strategic.
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Accommodation's Reply
08 Aug 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We welcome your suggestions and criticisms to further improve the quality of our service, so that we can be even better in the future. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
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d***y
8,5
/10
Reviewed 6 week(s) ago
Too much
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Accommodation's Reply
06 Aug 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
PH
Petrus H.
8,5
/10
Reviewed 7 week(s) ago
Strategic location and good service
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Accommodation's Reply
06 Aug 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
RS
Rifa S. B.
Staycation
9,7
/10
Reviewed 7 week(s) ago
It had the feel of a luxury hotel in its day. The staff was super friendly. The rooms were very large. Thank you, Hotel Tunjungan.
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
I***n
Transit
9,7
/10
Reviewed 8 week(s) ago
Very friendly prices with real hotel facilities, comfortable, spacious rooms, very strategic location, friendly service.
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Accommodation's Reply
28 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
T***o
Leisure
5,4
/10
Reviewed 8 week(s) ago
A strange hotel. Lots of rules, but not the same as the service and cleanliness. To check in, they confiscated our ID cards, claiming they were a deposit. The deposit was actually a security deposit. The room was very dirty, and the bathroom amenities were basic.
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2 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Sir/Madam. Warmest greetings from Tunjungan Hotel Surabaya. We would like to thank you for staying at Tunjungan Hotel Surabaya. However, we would like to inform you that: 1. In our service procedures, we never hold ID cards as collateral or deposits. For room deposits, only in the form of Cash, Qris or Debit which we will immediately refund when the guest checks out. 2. Regarding the photos you have included, we apologize for the absence of interiors in all areas (both in public areas and in the rooms) of Tunjungan Hotel Surabaya as shown in the photos. Warmest Regards from Tunjungan Hotel Surabaya Management
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Andri S.
Staycation
10,0
/10
Reviewed 8 week(s) ago
The staff are very friendly and the breakfast tastes really delicious. I hope the friendliness is maintained.
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
E***g
Leisure
10,0
/10
Reviewed 9 week(s) ago
Hotel staff is friendly, close to TP mall, elevator is slow.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
E***r
8,5
/10
Reviewed 9 week(s) ago
friendly staff, check-in process is very slow during busy times
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2 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
A***d
Transit
8,4
/10
Reviewed 10 week(s) ago
Overall service is quite good, breakfast is not very varied,
See original
1 people find it helpful
Accommodation's Reply
12 Jul 2025
Dear Sir/Madam, Warmest greetings from Tunjungan Hotel Surabaya. Thank you for staying and sharing your experience at Tunjungan Hotel Surabaya. We welcome your suggestions and criticisms to further improve the quality of our service so that we can be even better in the future. We look forward to welcoming you and your family on your next visit. Warmest regards, Management of Tunjungan Hotel Surabaya
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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