Wyndham Surabaya

Hotels
All-star Accommodation
8,6
/10
Very Good
7.344 reviews

What Guests Say About Their Stay

Distance To City Center (239)
Room Space (231)
Bedroom (227)
Staff Friendliness (201)
A***a
10,0
/ 10
Nice for staycation, comfy room, good breakfast. The staff also kind and helpful, great experience during stay in Wyndham.
Andi P.
9,4
/ 10
2nd time visiting this hotel. What I like are: 1. Staff is kind, helpful, and supportive. 2. Location is best. 3. Good variety of food. 4. Smart TV available. Room for improvement: None that I remember ☺️
H***y
10,0
/ 10
The staff is friendly and helpful, the rooms are clean and comfortable even though they are not soundproof, the gym and swimming pool facilities are satisfactory, the food is always varied, delicious, and always refilled at any time.
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R***o
8,8
/ 10
My second stay here was very memorable and a great choice. The staff were very friendly, and the security was also very helpful. I'll try the food next time. Thank you, Wyndham Hotel.
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Guest
9,7
/ 10
My stay at Wyndham Surabaya on September 10, 2025, was very satisfying. The location is strategic, the rooms are spacious and clean, the staff is friendly, and the breakfast is varied and delicious. The complete amenities make the experience even more comfortable. I highly recommend a Wyndham stay if you're in Surabaya.
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In the Area
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Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Wyndham Surabaya City Centre Wyndham Surabaya is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Wyndham Surabaya

Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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About Wyndham Surabaya

Wyndham Surabaya is a premier hotel located in the heart of East Java, Indonesia. Known for its luxurious accommodations and exceptional service, this hotel is a perfect blend of modern amenities and traditional Indonesian hospitality. With its strategic location, Wyndham Surabaya offers easy access to the city's vibrant culture, business districts, and stunning attractions. Whether you're traveling for business or leisure, this hotel provides a comfortable and convenient base for your stay.

The hotel features a variety of room types, from deluxe rooms to spacious suites, all designed with your comfort in mind. Each room is equipped with modern conveniences such as high-speed internet, flat-screen TVs, and plush bedding to ensure a restful night's sleep. The elegant decor reflects the rich cultural heritage of Surabaya, creating a warm and inviting atmosphere for guests.

Wyndham Surabaya also boasts a range of dining options, including a stylish restaurant that serves both local and international cuisine. Guests can indulge in a culinary journey, sampling traditional Indonesian dishes alongside global favorites. The hotel’s bar is the perfect spot to unwind after a long day, offering a selection of cocktails and beverages in a relaxed setting.

For those looking to stay active during their visit, Wyndham Surabaya features a well-equipped fitness center and a stunning outdoor pool. The hotel also offers a full-service spa, where guests can indulge in rejuvenating treatments and therapies designed to relax and revitalize the body and mind.

In addition to its luxurious accommodations and facilities, Wyndham Surabaya is committed to providing exceptional service. The friendly and professional staff are always on hand to assist with any requests, ensuring that your stay is as enjoyable and stress-free as possible. With its combination of comfort, convenience, and hospitality, Wyndham Surabaya is an ideal choice for travelers seeking a memorable experience in East Java.

Why You Should Stay at Wyndham Surabaya

Choosing Wyndham Surabaya for your stay comes with a multitude of benefits. First and foremost, the hotel's prime location allows easy access to key attractions and business hubs in Surabaya. Whether you're here for work or leisure, you'll find that everything you need is just a short distance away.

Moreover, the hotel’s commitment to guest satisfaction is evident in every aspect of your stay. From the moment you check in, you'll be greeted with a warm smile and personalized service. The staff goes above and beyond to ensure that your needs are met, making you feel right at home.

Additionally, Wyndham Surabaya offers a variety of amenities that cater to both relaxation and productivity. Whether you want to unwind by the pool, enjoy a workout at the gym, or host a meeting in one of the hotel's well-equipped conference rooms, you'll find everything you need at your fingertips.

Best Time to Stay at Wyndham Surabaya

The best time to visit Wyndham Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is generally pleasant, making it ideal for exploring the city and its attractions. However, if you prefer to experience local festivals and events, consider visiting during the months of Ramadan or the Surabaya Carnival, which usually takes place in July. Regardless of when you choose to visit, Wyndham Surabaya promises a comfortable and enjoyable stay.

Transportation and Accessibility

Access to the Airport

Wyndham Surabaya is conveniently located approximately 30 minutes from Juanda International Airport, making it easily accessible for travelers arriving by air. The hotel offers airport transfer services, ensuring a hassle-free journey from the airport to your accommodation. Whether you're arriving for business or leisure, you can count on the hotel to provide a smooth transition to your stay.

Public Transportation

For those who prefer to explore the city using public transportation, Wyndham Surabaya is well-connected to various transit options. The hotel is situated near major bus routes and taxi stands, allowing guests to easily navigate the city. Additionally, ride-sharing services are readily available, providing a convenient way to reach nearby attractions and business districts.

Unique Facilities at Wyndham Surabaya

1. Rooftop Pool

One of the standout features of Wyndham Surabaya is its stunning rooftop pool. Offering breathtaking views of the city skyline, this pool is the perfect place to relax and unwind after a day of exploring. Guests can enjoy a refreshing swim or simply lounge by the poolside with a cocktail in hand.

2. Full-Service Spa

The hotel's full-service spa is a sanctuary for relaxation and rejuvenation. With a range of treatments and therapies available, guests can indulge in massages, facials, and body scrubs designed to pamper the senses. The tranquil atmosphere and skilled therapists ensure a blissful experience.

3. State-of-the-Art Fitness Center

For fitness enthusiasts, Wyndham Surabaya features a state-of-the-art fitness center equipped with the latest exercise machines and free weights. Whether you prefer cardio workouts or strength training, you'll find everything you need to maintain your fitness routine during your stay.

Nearby Attractions at Wyndham Surabaya

1. Surabaya Zoo

Located just 5 kilometers from Wyndham Surabaya, Surabaya Zoo is one of the largest zoos in Southeast Asia. Home to a diverse range of animals, including endangered species, the zoo offers an educational and entertaining experience for visitors of all ages. Spend a day exploring the various exhibits and learning about wildlife conservation efforts.

2. Tugu Pahlawan (Heroes Monument)

Approximately 3 kilometers from the hotel, Tugu Pahlawan is a significant landmark in Surabaya. This monument commemorates the heroes of the Indonesian struggle for independence and is surrounded by a beautiful park. Visitors can take a leisurely stroll around the area and learn about the history of the city.

3. House of Sampoerna

Just 4 kilometers away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia's clove cigarette industry. Visitors can explore the museum's exhibits, watch traditional hand-rolling demonstrations, and enjoy a cup of coffee at the on-site café.

4. Surabaya Grand Mosque

Located about 6 kilometers from Wyndham Surabaya, the Surabaya Grand Mosque is one of the largest mosques in Indonesia. Its stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites. Visitors are welcome to explore the mosque and learn about Islamic traditions.

5. Ciputra Waterpark

For families traveling with children, Ciputra Waterpark is a fantastic destination located approximately 10 kilometers from the hotel. This water park features a variety of thrilling slides, lazy rivers, and wave pools, ensuring a fun-filled day for guests of all ages.

6. Surabaya North Quay

Just 8 kilometers away, Surabaya North Quay is a vibrant waterfront area that offers stunning views of the harbor. Visitors can enjoy a leisurely walk along the promenade, dine at waterfront restaurants, and take in the lively atmosphere of this popular destination.

7. Monumen Kapal Selam (Submarine Monument)

Located about 4 kilometers from the hotel, the Submarine Monument is a unique attraction that showcases a retired Russian submarine. Visitors can explore the submarine and learn about its history, making it an interesting stop for history buffs and families alike.

8. Kenjeran Beach

Approximately 12 kilometers from Wyndham Surabaya, Kenjeran Beach is a beautiful coastal area perfect for a relaxing day by the sea. Visitors can enjoy beach activities, sample local seafood, and take in the stunning sunset views over the ocean.

9. Suroboyo Carnival Park

Located about 10 kilometers from the hotel, Suroboyo Carnival Park is an amusement park that offers a variety of rides and attractions for all ages. From thrilling roller coasters to family-friendly games, this park is a great place to spend a fun-filled day with friends or family.

10. Jembatan Merah (Red Bridge)

Just 5 kilometers away, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. It is a popular spot for photography and offers a glimpse into the city's rich history. Visitors can enjoy a leisurely walk along the bridge and take in the views of the surrounding area.

Tips and Tricks for Staying at Wyndham Surabaya

Tips During Your Stay

To make the most of your stay at Wyndham Surabaya, consider these helpful tips. First, take advantage of the hotel's concierge services to plan your daily itinerary. They can provide recommendations for local attractions, dining options, and transportation. Additionally, be sure to explore the hotel's dining options, as the on-site restaurant offers a delicious breakfast buffet that will fuel your day of exploration.

Tips for Enjoying Hotel Facilities

When it comes to enjoying the hotel facilities, don’t miss out on the rooftop pool during sunset for a truly magical experience. Also, consider booking a spa treatment in advance to secure your preferred time slot. Lastly, if you're looking to stay active, join a fitness class or take advantage of the gym facilities to keep up with your workout routine.

Why Book Wyndham Surabaya on Traveloka

Extensive Accommodation Options

When you book Wyndham Surabaya through Traveloka, you gain access to a wide range of accommodation options. Whether you're looking for a luxurious suite or a cozy room, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers easy and flexible payment options, including the ability to pay at the hotel. This feature allows you to save even more with the PayLater option, giving you the freedom to manage your travel budget effectively. With Traveloka, you can book your stay with confidence, knowing that your payment options are convenient and secure.

Customer Loyalty Program

By booking through Traveloka, you can also take advantage of their customer loyalty program. As you book more stays, you can elevate your Traveloka Priority level, unlocking amazing benefits and special perks. This program is designed to reward loyal customers, making your travel experience even more enjoyable.

Real Guest Reviews

One of the best features of booking through Traveloka is access to millions of verified guest reviews. These reviews provide valuable insights into the experiences of other travelers, helping you make informed decisions about your stay. With real feedback from guests who have stayed at Wyndham Surabaya, you can feel confident in your choice.

With all these advantages, there's no reason not to choose Wyndham Surabaya for your next trip to East Java. Booking hotel through Traveloka ensures you have a seamless and enjoyable experience from start to finish. Don't miss out on the opportunity to create unforgettable memories at this exceptional hotel!

All facilities in Wyndham Surabaya

Bar, Cafe and Lounge Wyndham Surabaya
Bar, Cafe and Lounge
Swimming Pool Wyndham Surabaya
Swimming Pool
Entertainment Facility Wyndham Surabaya
Entertainment Facility
Fitness Center Wyndham Surabaya
Fitness Center
Functional Hall Wyndham Surabaya
Functional Hall

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Hot tub
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

General

  • AC
  • Ballroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Set menu dinner
  • Set menu lunch

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Transportation

  • Car rental
  • Shopping center shuttle
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Meeting facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Wyndham Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Wyndham Surabaya
292
Number of floors in Wyndham Surabaya
26
Another facilities in Wyndham Surabaya
Bathtub, Cable TV, Desk, In-room safe, Minibar

Frequently asked question in Wyndham Surabaya

What are available facilities at Wyndham Surabaya?
There are top facilites at Wyndham Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Wyndham Surabaya?
The standard check-in time at Wyndham Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Wyndham Surabaya provide breakfast?
Yes, Wyndham Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Wyndham Surabaya?
Wyndham Surabaya is a 5.0-star hotel.
How many floors does Wyndham Surabaya have?
Wyndham Surabaya has 26 floors.
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More Reviews from Other Guests in Wyndham Surabaya

Overall Ratings & Reviews Wyndham Surabaya

Traveloka (7.226)
Other sources (118)
8,7
Very Good
From 7.226 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,5

Location

9,0

Service and Facilites

8,8

People often mention about Wyndham Surabaya
All
Distance to City Center (163)
Room Space (163)
Bedroom (158)
Bathroom (145)
Staff Friendliness (144)
Ambiance (135)
Hotel Area (129)
Accessibility (118)
Family Friendly (107)
Surroundings (99)
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Traveler Reviews Wyndham Surabaya

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40
Customer reviews
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
strategically located at city center. the staff is nice and friendly. it is located near shopping center. the cleaning staff needs more attention to details, I found hairs under my blanket that was not cleaned. overall I had comfy stay
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R***d
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Totally worth it. Outdoor rooms, cold AC, clean.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Greetings from Wyndham Surabaya. Thank you for taking the time to share your feedback regarding your stay at Wyndham Surabaya. We are so pleased that you enjoyed your stay at Wyndham Surabaya and our spacious, comfortable and clean rooms. We hope you will stay with us again. We offer romantic dinners, private parties, birthday parties and wedding packages. Please follow Wyndham Surabaya on social media: Instagram, Facebook, YouTube and TikTok (@w****). We look forward to welcoming you back soon. Thank you! Wyndham Surabaya
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
A 5-star hotel in the heart of the city for under a million. It's within walking distance of the Padang Pagi Sore restaurant. Spacious rooms and bathrooms include bathtubs. A fairly large swimming pool and a fully equipped gym are available.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warm regards from Wyndham Surabaya. Thank you for sharing your valuable experience and feedback. We are delighted that you had a wonderful stay. Wyndham Surabaya is located in the heart of Surabaya, within easy reach of the city's main attractions. During your stay, you can enjoy Wyndham Surabaya's many amenities, including a living room with bathtub in each room, an outdoor pool overlooking the heart of Surabaya, and a fully equipped fitness center. We look forward to welcoming you back soon. We can arrange romantic dinners, Alishan tours, birthday parties, wedding packages, and much more. You can follow Wyndham Surabaya on social media, including Instagram, Facebook, YouTube, and TikTok (@w*****a). We look forward to welcoming you back soon. From Wyndham Surabaya
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R***l
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
staff sangat helpful, easy check in and check out special thanks to team mathew, Ferdi, Rizal and mbak Retha for your service. Room very large with affordable price.
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F***h
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
My last time here was in 2021. There were a lot of changes when I returned. Excellent service, from the front security guard to the receptionist, comfortable rooms, easy access to everywhere, and no longer requiring a 300,000 IDR deposit like before. Unfortunately, there have been changes to the breakfast. The food isn't as delicious as it used to be, and the service at breakfast, especially the mixed noodles, eggs, and waffles, isn't as good as it used to be. Maybe it's because the chef has changed. It looks like he's an intern. Please wear a mask when serving food to guests so your cough doesn't get into the food, and don't scratch your nose in front of guests. Come on, they didn't teach etiquette at cooking school. Please, Wyndham, your hotel is already the best, don't let it decline, let alone fall because of something like this. Keep up the good work, Wyndham.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warm regards, Wyndham Hotel Surabaya... Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and the excellent service provided by our team throughout your stay. We are sorry to hear that you experienced any issues with our team's service during breakfast. We assure you that we will take appropriate action to address the issues you encountered and prevent such incidents from occurring again in the future. At Wyndham Hotels & Resorts, we always strive to meet your needs and expectations. We appreciate the time you took to share your concerns and we hope that we will give us the opportunity to serve you even better in the future. We look forward to welcoming you back to Wyndham Hotel Surabaya. Sincerely, Wyndham Hotel Surabaya
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D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Clean, tidy, and the service and staff are very friendly. Nice place to go.
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The rooms are spacious, clean and the food in the restaurant is varied.
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Accommodation's Reply
04 Dec 2025
Dear valued guests, Greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your feedback. We are so glad you had a wonderful experience at Wyndham Surabaya, with our clean and comfortable rooms and delicious breakfast. We look forward to sharing even more memorable experiences on your next stay. We have a variety of packages to choose from, including romantic dinners, intimate gatherings, birthday parties and wedding packages. To stay up to date with Wyndham Surabaya, follow us on social media such as Instagram, Facebook, YouTube and TikTok (@w******). We look forward to welcoming you back soon. Wyndham Surabaya
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
5 star hotel in the city center
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Wyndham Surabaya would like to sincerely thank you for taking the time to introduce yourself and share your experience with us regarding your stay. We are delighted to learn that you enjoyed your stay with us at Wyndham Surabaya. Wyndham Surabaya is located in the heart of the city, with easy access to many of Surabaya's attractions. We look forward to welcoming you back for a memorable stay. We offer a variety of programs including romantic dinners, intimate gatherings, birthday parties and wedding packages. Follow Wyndham Surabaya on social media: Instagram, Facebook, YouTube and TikTok (@w******). We look forward to welcoming you back soon. Thank you, Wyndham Surabaya.
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s***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
so cool...an unforgettable moment
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Accommodation's Reply
04 Dec 2025
Dear Valued Guests, Greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your feedback. We are so glad you enjoyed your stay with us. For your next stay, don't forget to try our special weekend menu at Grill at Seven every Friday and Sunset Disco every Saturday. For the latest news from Wyndham Surabaya, don't forget to follow our social media on Instagram, Facebook, YouTube Channel and TikTok (@wy******). We look forward to welcoming you back soon. Thank you! Wyndham Surabaya
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Aling T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Friendly staff, comfortable, clean, and strategic location. I'll stay here again next time. Thanks.
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1 people find it helpful
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Akhmad G. N.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
An affordable 5-star hotel in Surabaya, very close to the city center. My room had a beautiful view. Highly recommended for another stay.
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1 people find it helpful
FAHA Z.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
During the stay, the atmosphere was comfortable and calm.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Friendly staff, spacious rooms and very clean bathrooms and toilets, safe environment👍
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O***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Cool and not scary. Okay, it has to be repeated.
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Riza A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
I was very satisfied with my stay here. The room was spacious and the staff were all friendly. Good job 👍
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Mukhammad I. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The place is comfortable, the rooms are soundproof, close to Tunjungan Plaza.
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1 people find it helpful
Danu I.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
When I first arrived, I stayed at the Wyndham Hotel. Then I ordered items to be sent to the hotel address. After that, I left for another city and stayed at the hotel again. The items I sent were kept safe and sound until I arrived.
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1 people find it helpful
Danu I.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and I once ordered goods to be sent to the hotel address with the room I was staying in, the goods were safe and secure for a week when I stayed again a week later at the Wyndham Hotel
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W***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Best stay at whyndam
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m***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very impressed with the hotel atmosphere
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Warm regards from Wyndham Hotel Surabaya... Thank you very much for taking the time to introduce yourself and share your experience. We are delighted to know that you enjoyed your stay here. On your next visit, we encourage you to capture your special moment with us. We have packages for romantic dinners, private gatherings, birthdays and weddings if you wish. You can also follow us on our social media channels to stay up-to-date with the latest news about Wyndham Hotel Surabaya, including Instagram, Facebook, YouTube Channel and TikTok (@w*****aya). We look forward to welcoming you back to Wyndham Hotel Surabaya. Best regards, Wyndham Hotel Surabaya
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Wyndham Surabaya

Traveloka (7.226)
Other sources (118)
8,7
Very Good
From 7.226 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,9

Meal

8,5

Location

9,0

Service and Facilites

8,8

People often mention about Wyndham Surabaya
All
Distance to City Center (163)
Room Space (163)
Bedroom (158)
Bathroom (145)
Staff Friendliness (144)
Ambiance (135)
Hotel Area (129)
Accessibility (118)
Family Friendly (107)
Surroundings (99)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Wyndham Surabaya

Number of reviews per page
20
40
Customer reviews
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 6 day(s) ago
strategically located at city center. the staff is nice and friendly. it is located near shopping center. the cleaning staff needs more attention to details, I found hairs under my blanket that was not cleaned. overall I had comfy stay
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R***d
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Totally worth it. Outdoor rooms, cold AC, clean.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Greetings from Wyndham Surabaya. Thank you for taking the time to share your feedback regarding your stay at Wyndham Surabaya. We are so pleased that you enjoyed your stay at Wyndham Surabaya and our spacious, comfortable and clean rooms. We hope you will stay with us again. We offer romantic dinners, private parties, birthday parties and wedding packages. Please follow Wyndham Surabaya on social media: Instagram, Facebook, YouTube and TikTok (@w****). We look forward to welcoming you back soon. Thank you! Wyndham Surabaya
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
A 5-star hotel in the heart of the city for under a million. It's within walking distance of the Padang Pagi Sore restaurant. Spacious rooms and bathrooms include bathtubs. A fairly large swimming pool and a fully equipped gym are available.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warm regards from Wyndham Surabaya. Thank you for sharing your valuable experience and feedback. We are delighted that you had a wonderful stay. Wyndham Surabaya is located in the heart of Surabaya, within easy reach of the city's main attractions. During your stay, you can enjoy Wyndham Surabaya's many amenities, including a living room with bathtub in each room, an outdoor pool overlooking the heart of Surabaya, and a fully equipped fitness center. We look forward to welcoming you back soon. We can arrange romantic dinners, Alishan tours, birthday parties, wedding packages, and much more. You can follow Wyndham Surabaya on social media, including Instagram, Facebook, YouTube, and TikTok (@w*****a). We look forward to welcoming you back soon. From Wyndham Surabaya
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R***l
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
staff sangat helpful, easy check in and check out special thanks to team mathew, Ferdi, Rizal and mbak Retha for your service. Room very large with affordable price.
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F***h
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
My last time here was in 2021. There were a lot of changes when I returned. Excellent service, from the front security guard to the receptionist, comfortable rooms, easy access to everywhere, and no longer requiring a 300,000 IDR deposit like before. Unfortunately, there have been changes to the breakfast. The food isn't as delicious as it used to be, and the service at breakfast, especially the mixed noodles, eggs, and waffles, isn't as good as it used to be. Maybe it's because the chef has changed. It looks like he's an intern. Please wear a mask when serving food to guests so your cough doesn't get into the food, and don't scratch your nose in front of guests. Come on, they didn't teach etiquette at cooking school. Please, Wyndham, your hotel is already the best, don't let it decline, let alone fall because of something like this. Keep up the good work, Wyndham.
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Warm regards, Wyndham Hotel Surabaya... Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and the excellent service provided by our team throughout your stay. We are sorry to hear that you experienced any issues with our team's service during breakfast. We assure you that we will take appropriate action to address the issues you encountered and prevent such incidents from occurring again in the future. At Wyndham Hotels & Resorts, we always strive to meet your needs and expectations. We appreciate the time you took to share your concerns and we hope that we will give us the opportunity to serve you even better in the future. We look forward to welcoming you back to Wyndham Hotel Surabaya. Sincerely, Wyndham Hotel Surabaya
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D***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Clean, tidy, and the service and staff are very friendly. Nice place to go.
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A***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The rooms are spacious, clean and the food in the restaurant is varied.
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1 people find it helpful
Accommodation's Reply
04 Dec 2025
Dear valued guests, Greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your feedback. We are so glad you had a wonderful experience at Wyndham Surabaya, with our clean and comfortable rooms and delicious breakfast. We look forward to sharing even more memorable experiences on your next stay. We have a variety of packages to choose from, including romantic dinners, intimate gatherings, birthday parties and wedding packages. To stay up to date with Wyndham Surabaya, follow us on social media such as Instagram, Facebook, YouTube and TikTok (@w******). We look forward to welcoming you back soon. Wyndham Surabaya
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
5 star hotel in the city center
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Accommodation's Reply
04 Dec 2025
Dear Valued Guest, Wyndham Surabaya would like to sincerely thank you for taking the time to introduce yourself and share your experience with us regarding your stay. We are delighted to learn that you enjoyed your stay with us at Wyndham Surabaya. Wyndham Surabaya is located in the heart of the city, with easy access to many of Surabaya's attractions. We look forward to welcoming you back for a memorable stay. We offer a variety of programs including romantic dinners, intimate gatherings, birthday parties and wedding packages. Follow Wyndham Surabaya on social media: Instagram, Facebook, YouTube and TikTok (@w******). We look forward to welcoming you back soon. Thank you, Wyndham Surabaya.
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s***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
so cool...an unforgettable moment
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Accommodation's Reply
04 Dec 2025
Dear Valued Guests, Greetings from Wyndham Surabaya. Thank you for taking the time to introduce yourself and share your feedback. We are so glad you enjoyed your stay with us. For your next stay, don't forget to try our special weekend menu at Grill at Seven every Friday and Sunset Disco every Saturday. For the latest news from Wyndham Surabaya, don't forget to follow our social media on Instagram, Facebook, YouTube Channel and TikTok (@wy******). We look forward to welcoming you back soon. Thank you! Wyndham Surabaya
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Aling T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Friendly staff, comfortable, clean, and strategic location. I'll stay here again next time. Thanks.
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1 people find it helpful
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Akhmad G. N.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
An affordable 5-star hotel in Surabaya, very close to the city center. My room had a beautiful view. Highly recommended for another stay.
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1 people find it helpful
FAHA Z.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
During the stay, the atmosphere was comfortable and calm.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Friendly staff, spacious rooms and very clean bathrooms and toilets, safe environment👍
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O***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Cool and not scary. Okay, it has to be repeated.
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Riza A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
I was very satisfied with my stay here. The room was spacious and the staff were all friendly. Good job 👍
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Mukhammad I. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The place is comfortable, the rooms are soundproof, close to Tunjungan Plaza.
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1 people find it helpful
Danu I.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
When I first arrived, I stayed at the Wyndham Hotel. Then I ordered items to be sent to the hotel address. After that, I left for another city and stayed at the hotel again. The items I sent were kept safe and sound until I arrived.
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1 people find it helpful
Danu I.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and I once ordered goods to be sent to the hotel address with the room I was staying in, the goods were safe and secure for a week when I stayed again a week later at the Wyndham Hotel
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1 people find it helpful
W***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Best stay at whyndam
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m***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very impressed with the hotel atmosphere
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2 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Warm regards from Wyndham Hotel Surabaya... Thank you very much for taking the time to introduce yourself and share your experience. We are delighted to know that you enjoyed your stay here. On your next visit, we encourage you to capture your special moment with us. We have packages for romantic dinners, private gatherings, birthdays and weddings if you wish. You can also follow us on our social media channels to stay up-to-date with the latest news about Wyndham Hotel Surabaya, including Instagram, Facebook, YouTube Channel and TikTok (@w*****aya). We look forward to welcoming you back to Wyndham Hotel Surabaya. Best regards, Wyndham Hotel Surabaya
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