Martis Palace Hotel

The Location & Atmosphere is in a fantastic, central location, making it incredibly easy to explore Rome on foot. The hotel itself is beautiful, modern, and kept very clean. We also found the front desk staff to be consistently friendly and professional throughout our stay. However, there are significant downsides. The soundproofing is very poor; we heard constant noise from the road which was expected due to locations, but could easily hear guests in the neighbouring rooms. The breakfast experience was inconsistent. On "good" days, it was attentive and well-stocked, but on other days, we had to repeatedly visit the bar to ask for coffee or basic items that hadn't been replenished. For the hotel's rating, we expected a more reliable level of service. Major Service Failure: Air Conditioning Our biggest issue was a malfunctioning air conditioner. The initial response was very disappointing, we were essentially told they had "tried" to fix it and we would just have to cope. After the room became unbearable at 11pm, we had to insist on a resolution, which was finally sorted at 1am. While the issue was technically resolved by then, the damage was done. The delay caused massive disruption and resulted in an awful, sleepless night right before our long journey home. Being forced to travel for a full day while exhausted due to poor maintenance and a lack of urgency from the staff was a major letdown. This level of guest care in regards to such issues could do with improvement.

Was over priced

Room was compact. Staff lovely. Location perfect. Breakfast idea. That said if you’re going to a week or so upgrade to deluxe as there’s hardly room to open the suitcases. Also limited drawer space but ample wardrobe space. Overall a good standard for Rome and the staff make the difference.

The hotel is superbly placed to get to all the major attractions in Rome. The rooms are nicely equipped and very clean. Thanks to Martina for recommending a very nice restaurant for us.

This is a beautiful hotel in an excellent location. The staff was awesome in every way. The room was very clean, bed and pillows comfortable. The included breakfast was excellent, lots of choices.

Loved this hotel. Clean and great location.

First room wasnt great but then they accommodated us and the second room was really nice. Some rooms have better natural lighting. Service and location is great. There is access to a spa but it is a bit of a walk.

The junior suite was very large and comfortable. The floors were not carpeted, which is what I prefer. The bed was very comfortable as were the pillows. There was a sofa and two windows, which was great. The bathroom was large and clean. No bathtub. The only recommendation I would make to the hotel would be to improve the breakfast experience. It was very small and not very appetizing.

Rooms are larger than most European hotels. Good location Friendly staff and very helpful Breakfast was included in our booking, it was OK Great Coffee. We had a large shower but no view from our room. Looked out to a.wall

Church nearby plus super location

Wonderful property in a wonderful location! Would definitely stay there again.

This is an excellent property in the centre of the city. You can walk to many of the attractions and lots of dinning options in the area. The staff are very friendly and helpful.

I could not say enough about the service and the people. I will stay here every time I come to Rome. Thank you.

It was our fifth time in Rome and the best hotel so far. The staff were amazing. The hotel was immaculately clean, offered a very nice breakfast, and is in the best location in Rome.

Rooftop bar is a fantastic place to watch the sun set over Rome!

Location, location. Clean rooms. The breakfast was excellent. Service was great. Will definitely stay here again.

The hotel is centrally located and walkable to most of the main attractions. The staff were fabulous! Definitely recommend.

The hotel was fine. Not bad and not exceptionally great. It was very loud from the adjoining rooms as well as the street sounds.

Staff excellent

Great spot