Luxury Hotels in Sungai Petani, Kuala Muda

The room was clean, staff were attentive and professional and the food was both cheap and tasty.

I'm very happy, thanks a lot.

This was the worst hotel I ever booked. It is inconvenient for elderly as there are no lifts. The rooms were very dirty and smelly. Toilets were extremely dirty especially the toilet bowl. Pipes in the toilet were leaking too. It is stated in app that the check in time is 2 pm but when I arrive the hotel receptionist said the check in time was at 3 pm. I requested for connecting rooms upon booking and they said the rooms were not ready. Managed to check in only one room first and decided to check out right away. However the management only refunded one room since I have checked in earlier. Overall extremely disappointed. Since it was weekend and convocation season I really suffered to find another hotel. All were fully booked. Not coming back here again.

So far okay. Room clean. But you need to bring along your toiletries, hotel did not provide.

Nice hotel. Nice. Nice. Nice. Nice. Need to improve the pool.

Overall satisfy. Just that there is no tv channel.

The hotel staff is very poor in handling customers' needs. Also, they do not respect your privacy at all. Finally do read the agreement well before signing your initials because apparently they charge for staining the towel and bed sheets. The bedsheets were already stained even before we entered. I didn't care much because it's a one night stay and it's near your leg area. At the time of check out they just brought the bedsheet down and made us pay for it. How embarrassing is it that someone just brought down your bedsheet in a very prestigious hotel lobby. The staff lied saying it's a fresh stain. It's a very disappointing stay. I don't mind paying, in fact I did pay for the stained towel which I think is a ridiculous policy to have. But tricking your customer to pay for the sheets they didn't stain, is totally unacceptable.