Promenade Service Apartment

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7,8
/10
Very Good
2.392 reviews

What Guests Say About Their Stay

T***a

10,0
/ 10
Very easy check-in process, cheap parking if you are staying. Clean room, comfortable, very spacious. We had a really great stay in the apartment, will definitely come again 😀

M***a

9,4
/ 10
The staff are very friendly. We stay in a family room, it's a big space. Really comfortable for family. Next time will stay in this hotel again. Thanks.

Mawarliza

9,4
/ 10
Hotel terbaik dulu, kini dan selamanya. Hotel yang lengkap, selesa, bersih dan layanan staff yang paling terbaik di abad ini.

AIZAL AMRI BIN ABDUL BASA

9,7
/ 10
nice room, very clean and tidy..very satisfied and I will high recommended to who want to stay at Promenande Apartment Service..

Amanda C.

9,7
/ 10
The room looks like as advertised. Clean, spacious & comfy.
In the Area
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3-G-17, Lorong Api Api 2, Api Api Centre , Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000

Main Facilities

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AC
Parking
Elevator
WiFi
note: apartment was previously named Promenade Service Apartments Promenade Service Apartment is located in area / city Kota Kinabalu. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Promenade Service Apartment

3-G-17, Lorong Api Api 2, Api Api Centre , Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
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Lobby Promenade Service Apartment
Lobby 2 Promenade Service Apartment

Discover More About Promenade Service Apartment

Home Highlights

Located at the heart of Kota Kinabalu, Promenade Service Apartment has rooms for you to stay in and is only 500 meters away from the Oceanus Waterfront Mall.

You can enjoy the comfort of your room and go to a culinary tour around the property.

Location and Nearby Attractions

There are a number of restaurants, bars, and faces that you can visit with only a 5-minute walk.

Centre Point Sabah and Warisan Square Commercial Centre are only 400 meters away as well.

The closest airport is Kota Kinabalu International Airport which is 8.4 KM away from the accommodation.

Home Features

Besides the city view, all units are also equipped with a complete kitchenette, a sofa, and a TV.

The en-suite bathrooms has a shower with free toiletries.

Some of the units even provide hairdryers and minibars.

Other Things to Note

This property offers an airport pickup service at a cost.

All facilities in Promenade Service Apartment

Lobby Promenade Service Apartment
Lobby
Bedroom Promenade Service Apartment
Bedroom
In-room Bathroom Promenade Service Apartment
In-room Bathroom

Transportation

  • Parking with surcharge
  • Car rental

Connectivity

  • Free WiFi

General

  • AC
  • Family room
  • Heater

Accessibilty

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Public Facilities

  • Elevator
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Front desk
  • 24-hour security
  • Luggage storage
  • Tours

Business Facilities

  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

Accommodation Policy & General Information in Promenade Service Apartment

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

General Check-in Instructions

Our reception counter operates 24/7.
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General Information

Popular Facilities
AC, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - 23:59 - to 12:00 - 13:00
Available rooms at Promenade Service Apartment
131
Number of floors in Promenade Service Apartment
3
Another facilities in Promenade Service Apartment
Parking with surcharge, Car rental, Free WiFi, Family room, Heater

Frequently asked question in Promenade Service Apartment

What are available facilities at Promenade Service Apartment?
There are top facilites at Promenade Service Apartment such as AC, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Promenade Service Apartment?
The standard check-in time at Promenade Service Apartment is starting from 14:00 - 23:59 while the latest check-out time is at 12:00 - 13:00
What is the star rating of Promenade Service Apartment?
Promenade Service Apartment is a 2.0-star hotel.
How many floors does Promenade Service Apartment have?
Promenade Service Apartment has 3 floors.
How many rooms are available at Promenade Service Apartment?
Promenade Service Apartment has 131 rooms in total.
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More Reviews from Other Guests in Promenade Service Apartment

Overall Ratings & Reviews Promenade Service Apartment

Traveloka (1.930)
Other sources (462)
8,1
Very Good
From 1.930 reviews
Provided by travelers on
Cleanliness

7,9

Room Comfort

7,9

Meal

7,7

Location

8,3

Service and Facilites

8,0

People often mention about Promenade Service Apartment
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Distance to City Center (35)
Room Space (33)
Staff Friendliness (30)
Bedroom (30)
Family Friendly (24)
Bathroom (23)
Accessibility (22)
Wifi (20)
Surroundings (18)
Check-in/out Time (18)
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Traveler Reviews Promenade Service Apartment

Number of reviews per page
20
40
Customer reviews
S***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
If you're on vacation, you must stay here, the price is reasonable.
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Accommodation's Reply
16 Sep 2026
We appreciate your kind words and look forward to welcoming you back again soon
S***h
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
Very suitable for staying, affordable price 😊
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Accommodation's Reply
10 Sep 2026
Thank you for staying with us. We are glad you found our accommodation worth the price
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Comfortable room. Parking space in the basement which is spacious and easy access to the service apartment.
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1 people find it helpful
Accommodation's Reply
10 Sep 2026
Thank you for choosing to stay with us. We are glad that you found our parking facilities convenient
N***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Very spacious family room. Best. Parking space is also spacious in the basement. Can get a discount for parking fee 👍👍👍👍
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Accommodation's Reply
10 Sep 2026
We are glad that you like the room and parking facilities. Hope to welcome you again soon
Muhammad H. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,6
/10
Reviewed 7 week(s) ago
room ok.. comfortable... maybe because Api Api Apartment is old.. lots of cockroaches... apartment owner is dirty again.. room comfortable... ok
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Accommodation's Reply
28 Aug 2026
Thank you for your feedback and for your positive comments about the room. We regret that the external surroundings did not meet your expectations. We appreciate your feedback and hope to welcome you again in the future.
Zuraimy A. G.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
Great location. Within walking distance to the centre of Kota Kinabalu town. McDonald outlet is just downstairs.
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Accommodation's Reply
13 Aug 2026
We are delighted that our strategic location enhanced your experience during your recent stay with us.
Noorita I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 18 week(s) ago
Very spacious and comfortable room, hotel close to shops, laundry facilities. Easy parking.
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Accommodation's Reply
09 Jun 2026
We are glad to hear that everything was good during your stay. Do come again soon
n***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 18 week(s) ago
Easy to deal with customer service counter, comfortable rooms and close to city & airport areas
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Thank you for the compliment. We are glad to hear that our services met your expectations and that your stay was a pleasant one
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Norsila D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 20 week(s) ago
best..if you want to go to the Philippine market, it takes 5 minutes..the room is spacious..fast wifi..there is a kitchen to cook..of course you can buy shrimp and squid and cook it yourself..sorry...come to Sabah and book this apartment the best and best
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1 people find it helpful
Accommodation's Reply
25 May 2026
We are delighted to know that you loved the apartment and found the location convenient as well.
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9,1
/10
Reviewed 22 week(s) ago
The best and highly recommended to others… The location is the best…
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Accommodation's Reply
07 May 2026
Thank you for your wonderful review and recommendation. Hope to welcome you again soon
mohamad m.
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 25 week(s) ago
The hotel staff is very friendly, close to places to eat and the prices are affordable.
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Accommodation's Reply
14 Apr 2026
Thank you for your lovely compliment. We are glad you enjoyed the location and our friendly staff. Hope to welcome you again soon.
Verified Traveler
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Medical
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10,0
/10
Reviewed 35 week(s) ago
The staff was very friendly and helpful ☺️
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Accommodation's Reply
07 Feb 2026
Thank you for your compliment, and we are glad that you enjoyed our hospitality.
Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 37 week(s) ago
Everything is good, but the surroundings are a bit noisy and it would be fantastic if there was a microwave.
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Accommodation's Reply
28 Jan 2026
We are glad to hear that you enjoyed your stay. We regret to learn that the surroundings felt noisy during your visit. As for the microwave, it is available upon request. We appreciate your feedback and hope to welcome you again in the future.
NORSUHARNI H.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 37 week(s) ago
Strategic and worth staying.
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1 people find it helpful
Accommodation's Reply
24 Jan 2026
We appreciate your feedback and are glad that our location worked well for you.
S***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 39 week(s) ago
Everything is ok, spacious room, Wi-Fi is ok, can connect close to the city. Next time I will stay here again... Thank you.
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Accommodation's Reply
07 Jan 2026
Thank you! We’re happy that everything was okay and hope to see you again soon
Verified Traveler
icon-Transit
Transit
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10,0
/10
Reviewed 42 week(s) ago
The staff was friendly & big space
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Accommodation's Reply
23 Dec 2025
Thank you for leaving us a positive review about your recent stay and we hope to welcome you again soon.
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 42 week(s) ago
Very easy check-in process, cheap parking if you are staying. Clean room, comfortable, very spacious. We had a really great stay in the apartment, will definitely come again 😀
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Accommodation's Reply
30 Dec 2025
Thank you for the positive testimonial. We’re glad you enjoyed the spacious room and found it comfortable, which made your stay more enjoyable
furaiza a. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 44 week(s) ago
Very comfortable room with a very reasonable price. I want to have satay here again when I go to KK
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Accommodation's Reply
17 Dec 2025
We are glad that you had a comfortable stay and we look forward to welcoming you back soon
Ummu N.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 50 week(s) ago
It's a bit difficult to check out if you bring your own vehicle, because you have to pay a parking ticket in block 3 at the reception counter, maybe if you get a room in block 3 it might be ok to have to walk a long way, but from blocks 4 and 5 it's a bit difficult, because you have to commute to the basement parking area again
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Accommodation's Reply
21 Oct 2025
Thank you for choosing to stay with us. We hope to serve you even better on your next visit
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 51 week(s) ago
The room felt like home. Clean and spacious
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Accommodation's Reply
18 Oct 2025
We appreciate for your sharing of your stay experience with us and are glad to hear that you are happy with your recent stay with us.
Number of reviews per page
20
40

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Bedroom 4 Promenade Service Apartment

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.