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El Sueño Hotel & Spa

Hotels
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9,0
/10
Exceptional
466 reviews

What Guests Say About Their Stay

Kelynn

10,0
/ 10
My room was absolutely beautiful and such a joy to be in! The restaurant is very good and the staff are kind. The pool is too small for real swimming and it was closed, but there’s too much to see and do in Puebla anyway. The internet was a bit unstable, but I think that’s the case throughout much of Puebla.

Ageeth

10,0
/ 10
This is a really sweet little hotel. with a lot of character and individually appointed rooms. It is extremely central, just a block or so away from the Zocalo but overall very peaceful and quiet.(there was some club music that was noticeable, but my room that was deep inside enough that it didn’t bother me). I didn’t not use the spa, but it looked nice. The restaurant was good, breakfast was great but coffee a little weak. The restaurant does not belong to the hotel and is paid separately. The only thing that was not great was the Wi-Fi. It was in and out at best, and nonexistent for most of my stay. I understand that colonial mansions’ thick walls can be problematic with Wi-Fi, but this seemed to be beyond that. Yet everything else, the kind staff as well, made up for that.

John Paul

10,0
/ 10
Clean room staff were friendly and made sure we were comfortable during our stay. The location was perfect too.
In the Area
See Map
9 Oriente No. 12 Centro Histórico, Puebla, Estado de Puebla, Mexico, 72500

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
El Sueño Hotel & Spa is a hotel is located at Puebla. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around El Sueño Hotel & Spa

9 Oriente No. 12 Centro Histórico, Puebla, Estado de Puebla, Mexico, 72500
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Lobby El Sueño Hotel & Spa
Exterior 2 El Sueño Hotel & Spa

Discover More About El Sueño Hotel & Spa

General
Near Puebla Cathedral

Location
A stay at El Sueño Hotel & Spa places you in the heart of Puebla, within a 10-minute walk of Zócalo de Puebla and Puebla Cathedral. This spa hotel is 11 mi (17.6 km) from Africam Safari and 3.2 mi (5.2 km) from Angelopolis Commercial Center.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Amparo Museum - 0.3 km / 0.2 mi
Palafoxiana Library - 0.4 km / 0.2 mi
Zócalo de Puebla - 0.5 km / 0.3 mi
Puebla Cathedral - 0.5 km / 0.3 mi
Los Sapos Bazaar - 0.5 km / 0.3 mi
Callejon del Sapo - 0.6 km / 0.4 mi
Iglesia de la Compañía - 0.7 km / 0.4 mi
Poblano de Arte Virreinal Museum - 0.7 km / 0.4 mi
Santo Domingo Church - 0.8 km / 0.5 mi
Santa Monica Convent and Museum of Religious Art - 0.8 km / 0.5 mi
Rosario Chapel - 0.8 km / 0.5 mi
Mexican Revolution Museum - 0.8 km / 0.5 mi
Ovando Bridge - 0.8 km / 0.5 mi
El Parian Market - 0.9 km / 0.5 mi
Guardian Angel - 0.9 km / 0.5 mi

The preferred airport for El Sueño Hotel & Spa is Puebla Intl. Airport (PBC) - 36.4 km / 22.6 mi

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

Business Facilities
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining
Enjoy international cuisine at La Tentacion, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee.

Rooms
Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in El Sueño Hotel & Spa

Swimming Pool El Sueño Hotel & Spa
Swimming Pool
Common Space El Sueño Hotel & Spa
Common Space
Lobby El Sueño Hotel & Spa
Lobby
Accommodation Services El Sueño Hotel & Spa
Accommodation Services
Exterior El Sueño Hotel & Spa
Exterior

Things to Do

  • Spa
  • Indoor pool
  • Library

Food and Drinks

  • Breakfast
  • Snack bar

Transportation

  • Valet parking

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Rooftop terrace
  • Parking
  • Terrace

Public Facilities

  • Safety deposit box

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Accommodation Policy & General Information in El Sueño Hotel & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at El Sueño Hotel & Spa
20
Number of floors in El Sueño Hotel & Spa
2
Another facilities in El Sueño Hotel & Spa
Spa, Indoor pool, Library, Breakfast, Snack bar

Frequently asked question in El Sueño Hotel & Spa

What are available facilities at El Sueño Hotel & Spa?
There are top facilites at El Sueño Hotel & Spa such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at El Sueño Hotel & Spa?
The standard check-in time at El Sueño Hotel & Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does El Sueño Hotel & Spa provide breakfast?
Yes, El Sueño Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of El Sueño Hotel & Spa?
El Sueño Hotel & Spa is a 4.0-star hotel.
How many floors does El Sueño Hotel & Spa have?
El Sueño Hotel & Spa has 2 floors.
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More Reviews from Other Guests in El Sueño Hotel & Spa

Overall Ratings & Reviews El Sueño Hotel & Spa

Other sources (466)
9,0
Exceptional
From 466 reviews
Cleanliness

9,2

Room Comfort

8,8

Location

9,8

Service and Facilites

9,4

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Traveler Reviews El Sueño Hotel & Spa

Number of reviews per page
20
40
Top reviews
Kelynn
icon-
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

My room was absolutely beautiful and such a joy to be in! The restaurant is very good and the staff are kind. The pool is too small for real swimming and it was closed, but there’s too much to see and do in Puebla anyway. The internet was a bit unstable, but I think that’s the case throughout much of Puebla.
Mario
icon-
8,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Está bien
Fausto
icon-with Partner
with Partner
8,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nicely renovated property very close to the main plaza 👍👍 my only reason for not giving 5 stars all the way is the WIFI never worked in our 4 night stay.
Miguel
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Muy limpio y excelente atención
Leobardo
icon-Family
Family
6,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel is nice, however is lacking basics needs. Hotel is lacking a coffe maker in the room. Rooms and hotel are clean but could be better. Hotel is at a nice walking distance from main Zocalo. I am an Expedia Platinum and no welcome drink was offered. During breakfast, no basics such as sweet bread, beans or Green juice had in the morning. Overall I give them a solid 7 in a scale 1-10.
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Miguel
icon-Family
Family
6,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The pool not clean it was Many leaves of the trees
mauren
10,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great Hotel Walking distance from everything
Claudia
icon-with Partner
with Partner
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Super central, muy acogedor y limpio.
Ageeth
icon-Business
Business
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This is a really sweet little hotel. with a lot of character and individually appointed rooms. It is extremely central, just a block or so away from the Zocalo but overall very peaceful and quiet.(there was some club music that was noticeable, but my room that was deep inside enough that it didn’t bother me). I didn’t not use the spa, but it looked nice. The restaurant was good, breakfast was great but coffee a little weak. The restaurant does not belong to the hotel and is paid separately. The only thing that was not great was the Wi-Fi. It was in and out at best, and nonexistent for most of my stay. I understand that colonial mansions’ thick walls can be problematic with Wi-Fi, but this seemed to be beyond that. Yet everything else, the kind staff as well, made up for that.
Read More
John Paul
icon-with Partner
with Partner
10,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Clean room staff were friendly and made sure we were comfortable during our stay. The location was perfect too.
Asha
icon-Family
Family
10,0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The restaurant in the premises is not managed by the hotel. They were out of everything. The food tasted good but not what was in the description.
GB
icon-with Friends
with Friends
10,0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Diana, who received us, was extremely helpful as she even helped us to book the business class tickets for the bus to Oaxaca.
Pamela
icon-with Partner
with Partner
10,0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

We loved the location, staff, cleanliness in the entire property. The location is incredible you have everything around.
Mario
icon-with Partner
with Partner
6,0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The price of the room does not reflect the value offered. The property appears dated and is not very well maintained. While the hotel overall is pleasant, the valet parking staff was not particularly courteous, and no assistance with luggage was offered upon arrival. Considering the rate, there are better accommodation options available in Cuernavaca.
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Julie
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great location. Nice room and restroom. Was woken up one night at 11:30 by some staff were spraying something with a very loud machine. Hotel was pretty empty when we were there but could see if being noisy if they were busy.
Mr
icon-with Partner
with Partner
6,0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Noisy room next to nightclub and toilet has a bad smell
Ruben
icon-with Partner
with Partner
6,0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Very limited choices
Jesus
8,0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Buen area bobito hotel pero requiere mantenimiento y mayor limpieza
Ireri
10,0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Si el personal muy amable
Brendan
icon-with Partner
with Partner
10,0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Great stay
Number of reviews per page
20
40

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Exterior 4 El Sueño Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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