Door to the balcony is broken. Room has cockroaches and staff will enter your room without your knowledge. I appreciate them cleaning while we're gone, but I'm not comfortable that someone enters the room without our permission and while we're gone.
The place is near to all attractions in the city center. Checking in and waiting for the elevator takes a long time though so you would need patience on that. The breakfast buffet is good, there 's a variety of food.
Spacious and the place is very convenient as it is located at the heart of baguio session road. Tha staff are so nice and provided needs that we've requested for. Note that the room is not Air conditioned. Comfortable place to stay. Will stay here again soon!
Our stay at Hotel Urban was memorable. The place is simple with grocery store. The rooms are nice and just right for the price. Customer service is nice as well, but some of the staff needs to be more accommodating. Korean breakfast is very good, we love korean food especially Kimchi and Chicken. I would rate our stay 9/10 as there is a need for improvement. Thank you.
Staff were friendly especially the reception folks. We arrived early and allowed to have an early check in. Hotel and room interior needs renovation badly though. Location is quite far from usual tourist spots.