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Luxury Hotels in Santa Cruz, Manila

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Sun, 29 May 2022
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LOBBY Winford Manila Resort and Casino

Winford Manila Resort and Casino

Winford Leisure & Entertainment Complex, MJC Drive, Sta. Cruz, Santa Cruz, Manila, Metro Manila, Philippines, 1014
Located in Manila (Santa Cruz), Winford Manila Resort and Casino is within a 10-minute drive of U.S. Embassy and Manila Bay. This 4-star hotel is 7.2 mi (11.5 km) from SM Mall of Asia and 1.5 mi (2.4 km) from Quiapo Church.

Guest reviews in Santa Cruz

1,721 reviews from hotels in Santa Cruz with aggregated rating of 8.3/10.
Review from various users that have stayed in Santa Cruz will help you to choose the perfext hotel easily!
The accommodation is good for one night only
Staffs were not accommodating. They did not help us or find way for our luggage to have storage at the hotel after we had early check out. We had a graduation ceremonies to attend to and time would not permit us to come back on time for check out. So we really need a storage at that time. Sadly they dint allow us. We have booked at this Hotel for several times already and definitely this will be my last. I'm not coming back anymore.
Perfect for family. The location is perfect for us.
I'm not a picky or finicky person so I'm gonna give my honest review in the perspective of one. I'm quite happy and satisfied with my whole stay, in terms of food, staff and service. Sure there are lapses (atleast in my room) like no hot water, only cold and colder. I know that the linens, sheets and towels are cleaned, washed and disinfected (as per my smell) but you can still see unremovable stains. I have no phone signal inside my room but wifi is OK. There are 2 outlets available, one for TV and one for your personal use. With all that being said, will I return? Yes, yes I will. For the price that I am paying and my basic comforts covered, I'd say it 's fine. I'm happy and would be happy to comeback here.
Working in a hospitality industry, somehow I know and I can see those people who do great job. Hence, hotel staffs here executing great service. Kudos to the Front office staff, Cassy and April. They are approachable and attentive. Security guard shows friendliness and housekeeping do great job as well. I'm looking forward to stay here again soon.
/ 10
Cockroaches everywhere. Leaking ceiling. Clogged toilet
Rooms very different in the photos. No elevator and no proper aircon. Didn’t utilise the booking suppose to be 2 nights but only an hour and then check out..
The hotel is close to everywhere, clean rooms and complete amenities at reasonable prices in Manila.
It took 15 minutes for the Front Desk to let us in to our room as she was waiting for the confirmation when I already presented the email wherein it has successfully confirmed. We stand for 15 minutes at their lobby with no chairs to sit in. Not accommodating! Their lobby was so hot. No AC and no elevator. Our room was in 4th floor have to take the stairs. In comes with the rooms, their beddings were untidy. There were stains.
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