This is my second stay here. My experience was the same both times. This leads me to believe that this is the common practice. The facilities are adequate. It is a little irritating to have to carry baggage to the second or third floor with no elevator. But, I can bear this. The breakfast is not good (two choices of meat with rice and cold, burnt egg) The coffee is OK. Personally, I would not order the breakfast. It is not worth it but it comes with the room. The real issue is customer service. It simple does not exist. The staff go about their duties with no care for those who stay. Example: Upon check-in they did not give me login for the wifi. I assumed it would be posted in the room. I called down stairs and asked for the code. I was give a code but not the user name. So, I called down again, and it did not work. The guard will not assist in leaving (the bank next door takes up all the parking and blocked me in). While I am an English speaker I do have minimal Visayan and I did have a Pinoy with me to assist with check-in. So, language was not an issue. The staff is completely inattentive. What would otherwise be a good hotel is mediocre due to the inattentive staff. They do not value the customer.