Lake Kivu Serena Hotel

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8,8
/10
Very Good
105 reviews

What Guests Say About Their Stay

Andrea

10,0
/ 10
Love staying here! The customer service is top notch. Highly recommend getting a spa treatment. Natasha was amazing. Will definitely be back.

Andrea

10,0
/ 10
Great place to stay! Excellent customer service. Will definitely stay again.

Edwards

10,0
/ 10
It’s an exceptionally good hotel with very friendly staff. Very efficient service. Great breakfast. Lakefront. Will come back
In the Area
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Gisenyi Rwanda, Nengo, Rubavu, Western Province, Rwanda, 00100

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Parking
Luggage storage
Garden
Fitness center
Express check-out
24-hour Receptionist
Lake Kivu Serena Hotel is a hotel is located at Nengo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Lake Kivu Serena Hotel

Gisenyi Rwanda, Nengo, Rubavu, Western Province, Rwanda, 00100
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Lobby Lake Kivu Serena Hotel
Lobby 2 Lake Kivu Serena Hotel

Discover More About Lake Kivu Serena Hotel

General
Near Gisenyi Beach

Location
When you stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, just steps from Kivu Lake and Gisenyi Beach. This spa hotel is 1 mi (1.6 km) from Rwanda Tourism University College and 1.5 mi (2.5 km) from Université Libre de Kigali.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Kivu Lake - 0.1 km / 0.1 mi
Rwanda Tourism University College - 2 km / 1.3 mi
Université Libre de Kigali - 2.7 km / 1.7 mi
Gisenyi Beach - 0.7 km / 0.4 mi
Nyamyumba Hot Springs - 6.4 km / 4 mi
Parc National des Virunga - 9.9 km / 6.2 mi

The preferred airport for Lake Kivu Serena Hotel is Kigali (KGL-Kigali Intl.) - 164 km / 101.9 mi

Facilities
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.

Rooms
Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

All facilities in Lake Kivu Serena Hotel

Facility

  • Outdoor pool
  • Poolside bar
Swimming Pool Lake Kivu Serena Hotel
Swimming Pool
Entertainment Facility Lake Kivu Serena Hotel
Entertainment Facility
Functional Hall Lake Kivu Serena Hotel
Functional Hall
Common Space Lake Kivu Serena Hotel
Common Space
Lobby Lake Kivu Serena Hotel
Lobby

Kids and Pets

  • Babysitting with surcharge

Food and Drinks

  • Poolside bar

Things to Do

  • Outdoor pool
  • Garden
  • Spa

Connectivity

  • Free WiFi

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Public Facilities

  • Safety deposit box

Business Facilities

  • Meeting rooms
  • Conference rooms
  • Business center

Hotel Services

  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Lake Kivu Serena Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Available rooms at Lake Kivu Serena Hotel
30
Number of floors in Lake Kivu Serena Hotel
2
Another facilities in Lake Kivu Serena Hotel
Babysitting with surcharge, Poolside bar, Outdoor pool, Garden, Spa

Frequently asked question in Lake Kivu Serena Hotel

What is normal check-in & check-out time at Lake Kivu Serena Hotel?
The standard check-in time at Lake Kivu Serena Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Lake Kivu Serena Hotel?
Lake Kivu Serena Hotel is a 4.0-star hotel.
How many floors does Lake Kivu Serena Hotel have?
Lake Kivu Serena Hotel has 2 floors.
How many rooms are available at Lake Kivu Serena Hotel?
Lake Kivu Serena Hotel has 30 rooms in total.
What do past guests say about Lake Kivu Serena Hotel?
Lake Kivu Serena Hotel is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Lake Kivu Serena Hotel

8,8
Very Good
From 105 reviews
Cleanliness

9,0

Room Comfort

8,8

Location

9,4

Service and Facilites

9,0

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Traveler Reviews Lake Kivu Serena Hotel

Number of reviews per page
20
40
Top reviews
Jacqueline
icon-Friends and family Family
Friends and family Family
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Best place, best staff, bwat food we will come again
Vishal
10,0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

was on the lake side
Andrea
10,0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Love staying here! The customer service is top notch. Highly recommend getting a spa treatment. Natasha was amazing. Will definitely be back.
Andrea
icon-Family
Family
10,0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great place to stay! Excellent customer service. Will definitely stay again.
Divine
10,0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean room and wonderful breakfast
James
icon-Friends and family Family
Friends and family Family
6,0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Set on a beautiful spot
John
icon-Leisure
Leisure
10,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Great service
Edwards
10,0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

It’s an exceptionally good hotel with very friendly staff. Very efficient service. Great breakfast. Lakefront. Will come back
Arun
icon-Leisure with Friends
Leisure with Friends
8,0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

A lake shore property, near a small sandy beach. Amazing view of lake and boats. Selection of fruits and juice in breakfast is amazing. Rooms and toilets and furniture are dated and can be improved a lot.
David
10,0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Wonderful hotel and staff.
Calvin
icon-
10,0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Martin
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Beautiful propertyz beautiful town
Matthew
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

I did NOT want to leave…. Thats all I’ll say.
Ryan
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 118 week(s) ago

Expedia Group verified review

Lovely hotel. Very relaxing and ina nice neighborhood.
Catriona
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
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YOUKYOUNG
icon-Leisure with Friends
Leisure with Friends
6,0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Murithi
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 174 week(s) ago

Expedia Group verified review

Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Verified traveler
icon-Business and Leisure Family
Business and Leisure Family
10,0
/10
Reviewed 193 week(s) ago

Expedia Group verified review

The staff are really good. They provide high level customer care.
Adeola
icon-Leisure with Friends
Leisure with Friends
8,0
/10
Reviewed 193 week(s) ago

Expedia Group verified review

Would recommend
Michal
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 225 week(s) ago

Expedia Group verified review

Hotel is run down with most in-room amenities in bad shape. Food was decent
Number of reviews per page
20
40

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Bedroom 4 Lake Kivu Serena Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.