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Lake Kivu Serena Hotel
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Lake Kivu Serena Hotel
Hotels
8,6
/10
Very Good
86 reviews
What Guests Say About Their Stay
Calvin
10,0
/ 10
Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Catriona
10,0
/ 10
The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa!
Staff were very pleasant and accommodating. I would recommend this hotel!
Murithi
10,0
/ 10
Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
In the Area
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Gisenyi Rwanda, Nengo, Rubavu, Western Province, Rwanda, 00100
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Read More
Available Room Types in Lake Kivu Serena Hotel
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Per room per night (excl. taxes & fees)
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What's around Lake Kivu Serena Hotel
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Gisenyi Rwanda, Nengo, Rubavu, Western Province, Rwanda, 00100
Discover More About Lake Kivu Serena Hotel
Location
Lake Kivu Serena Hotel is a hotel in a good neighborhood, which is located at Nengo.
About Lake Kivu Serena Hotel
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Lake Kivu Serena Hotel exclusively for you.
Get precious and unforgettable moment during your stay at Lake Kivu Serena Hotel.
All facilities in Lake Kivu Serena Hotel
Others
Hotel Services
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Laundry service
- Concierge
General
- Banquet
- Smoking area
- Parking
- Terrace
Things to Do
- Outdoor pool
- Garden
- Spa
Public Facilities
- Others
- Restaurant
- Safety deposit box
Business Facilities
- Meeting rooms
- Conference rooms
- Business center
Food and Drinks
- Bar
- Poolside bar
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- Souvenir shop
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Lake Kivu Serena Hotel
Important Note
- Airport shuttle fee: USD 120 per person (one-way)
- Airport shuttle fee per child: USD 60 (from 4 to 12 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at Lake Kivu Serena Hotel | 30 |
Number of floors in Lake Kivu Serena Hotel | 2 |
Another facilities in Lake Kivu Serena Hotel | Luggage storage, Express check-out, Porter, 24-hour Receptionist, Laundry service |
Frequently asked question in Lake Kivu Serena Hotel
What are available facilities at Lake Kivu Serena Hotel?
There are top facilites at Lake Kivu Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Lake Kivu Serena Hotel?
The standard check-in time at Lake Kivu Serena Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Lake Kivu Serena Hotel
Other sources (86)
8,6
Very Good
From 86 reviews
Cleanliness
8,8
Room Comfort
8,8
Location
9,4
Service and Facilites
8,8
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Traveler Reviews Lake Kivu Serena Hotel
Number of reviews per page
20
40
Top reviews
Calvin
10,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic
Martin
Leisure with Friends
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Beautiful propertyz beautiful town
Matthew
Leisure with Partner
10,0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
I did NOT want to leave…. Thats all I’ll say.
Ryan
Leisure with Partner
10,0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Lovely hotel. Very relaxing and ina nice neighborhood.
Catriona
Leisure with Partner
10,0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa!
Staff were very pleasant and accommodating. I would recommend this hotel!
Read More
YOUKYOUNG
Leisure with Friends
6,0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Murithi
Leisure Family
10,0
/10
Reviewed 103 week(s) ago
Expedia Group verified review
Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Verified traveler
Business and Leisure Family
10,0
/10
Reviewed 122 week(s) ago
Expedia Group verified review
The staff are really good. They provide high level customer care.
Adeola
Leisure with Friends
8,0
/10
Reviewed 122 week(s) ago
Expedia Group verified review
Would recommend
Michal
Leisure Family
8,0
/10
Reviewed 154 week(s) ago
Expedia Group verified review
Hotel is run down with most in-room amenities in bad shape.
Food was decent
Rosemarie Jeanne
Leisure
10,0
/10
Reviewed 170 week(s) ago
Expedia Group verified review
Everything was as expected from a 4 to 5 star hotel.
Aderemi
Business
8,0
/10
Reviewed 183 week(s) ago
Hotels.com verified review
Nice and comfortable
Verified traveler
8,0
/10
Reviewed 233 week(s) ago
Hotels.com verified review
Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
Verified traveler
Leisure Family
10,0
/10
Reviewed 281 week(s) ago
Expedia Group verified review
The staff were courteous, very solicitous, and helpful at every turn.
Perched on the lake, the location of the property is superb.
Raz
Leisure with Partner
2,0
/10
Reviewed 286 week(s) ago
Expedia Group verified review
There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Verified traveler
Leisure with Partner
10,0
/10
Reviewed 289 week(s) ago
Expedia Group verified review
Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style
Verified traveler
Leisure
4,0
/10
Reviewed 305 week(s) ago
Expedia Group verified review
It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did
Verified traveler
Leisure with Friends
6,0
/10
Reviewed 306 week(s) ago
Expedia Group verified review
Place is ok stay overnight but nothing special. Location is nice.
lionel
4,0
/10
Reviewed 308 week(s) ago
Hotels.com verified review
The hotel is perfect but the restaurant is not clean
have been ill all the 2 days due to the food intoxication certainly fish not fresh
Jill
10,0
/10
Reviewed 311 week(s) ago
Hotels.com verified review
What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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