Fraser Suites Edinburgh

We had the most brilliant stay at the Fraiser Suites! I would highly reccomend this to anybody who is visiting, both for convenience of location and for the quality of the hotel. From the moment that we entered the hotel we were treated impeccably by the front office and guest relations team. We were kindly given an amazing upgrade by the team and I would wholeheardtedly reccomend the suites to any visitor the rooms were spotless and had the most beautiful views of the city. Each room also had all the amenities that you could dream of, even down to the tiny details. I cannot reccomend this hotel enough and want to send the whole team a heartfelt thank you for making our stay brilliant!

Perfect location for all attractions and eateries around the royal mile. Staff (especially Dominic) were courteous and very helpful. Spotless rooms, laundry room and reception area. All in all a great place to stay and I will definitely come back again.

Cheerful staff when arrived and helpful if we asked questions about local restaurants, transport etc. Good room, comfy bed, amazing shower, good facilities, quiet, excellent position in the city.

Room was very clean and spacious and comfortable

The location is truly unbeatable, right across the royal mile and a walk from Princes Street. The rooms are exceptionally clean. As a beautifully restored Scottish heritage building, our room featured soaring high ceilings that added a wonderful sense of space.

Great location , good sized and comfortable room.

Perfect

Overall the room was clean and well presented. Closer inspection and you could see the room was tired. The furniture was marked and the bathroom sink was cracked. The main issue was the air conditioning unit that was very noisy and kept us awake. Although this was an apartment the kitchen area was too small and if you wished to cook the you had no where to sit and eat. Location wise was great just off the Royal Mile and the breakfast was a good continental style meal.

Lovely stay! Excellent location right on the Royal Mile.

Everything was just great! The staff, the room, the location. Outstanding! We loved it! ❤️

We checked in at approximately 4:30pm. While check-in was pleasant, the room was extremely cold on arrival. The thermostat was set to 25°C, yet after being out of the room for over three hours, the temperature increased by only around two degrees and remained uncomfortably cold throughout the night. Multiple in-room facilities were also faulty: The television was unusable due to a broken aerial connection and was not fixed despite maintenance attending. The hairdryer blew cold air only, leaving my wife to go to bed with wet hair in a cold room. Reception staff were informed on several occasions. We were advised nothing further could be done and were offered a free breakfast (already paid for) or a late checkout, neither of which addressed the issue. We were later told at checkout that portable heaters should have been offered, but this never happened. I suffer from Multiple Sclerosis, and exposure to cold temperatures is a known trigger for my condition. As a result, I spent the night in significant pain and discomfort and was unable to rest properly. The standard of accommodation fell well below what is reasonable and far below what is advertised as a five-star property. Given the unresolved issues and the impact on my health, I am requesting a full refund for this stay. I look forward to your response and a prompt resolution.

Very near to Edinburgh main train station.

Staff is very friendly and polite. Maybe more choices of breakfast. Room is very clean and comfortable. I love the idea of having a mini kitchen with microwave.

Great stay, great stuff. Checkin process is needlessly complex, but everyone was kind and location is excellent.

The rooms, staff and amenities were amazing. All staff members were so lovely and the hotel is situated in the perfect location to discover Edinburgh!

The staff were outstanding! The room was perfect and the location was so central.

Room was clean, spacious, quiet, well-located.

Fantastic location, excellent service very good accommodation

The TV in the room didn't work so we informed reception. The receptionist said they were aware of the problem but it wouldn't be investigated again till the next day. The sink plug hole was dirty. When my wife tried cleaning it more dirt came up from the drain. During check in the receptionist showed us an information sheet which she said needed to be memorised as it couldn't be taken away. Consequently we had to phone reception for the wi fi password. We received an information sheet to our room by another receptionist so couldn't understand why the previous receptionist said we couldn't take away.

The location was great, just off the Royal Mile. Perfect for sightseeing and walking. The front desk staff were superb! Very friendly, and helpful with directions and recommendations. The cold buffet breakfast was great, with a very nice selection! The room was comfortable, but very small and basic for the price. Not much room for luggage, and TV had to be viewed from the bed.