Would definitely want to send my regards and appreciation to the service given for my stay from the 21 to 22nd May 2022. Booked 2 rooms to host an advance birthday celebration. Yet again One Farrer hotel has surprised us with the many gems of customer service. Pre-arrival. Once again, through email communications, Jocelyn from Front Office was very welcoming as usual and arranged everything in order for my arrival's convenience. Really appreciate everything she has done and am thankful! Check-in Kit from reception was efficient in explaining the tight occupancy and invited us to the lounge. Nonetheless, would really like to thank Eugene & Team for providing quality service and service recovery on the small hiccups that happen throughout the stay. Kudos to housekeeping too for their fast response. Lounge. Last but not least, Mr Malek has definitely brought the standards of customer service to the next level, portraying professionalism in his work and ensuring my family was well-taken care of the whole time. We indulged in such treatment that we barely left the lounge and hotel. I still remember at times Malek was extremely polite in serving us which is really another gem in the hotel which serves as an extreme role model to his service and his peers. Thanks, Malek, we will be back! Nonetheless, appreciate the service given and would like to thank the team for the wonderful stay. Thanks!